User Reviews for Madison Concourse Hotel

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Apr 24, 2008 by Mary from Milwaukee, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was extremely helpful and accomodating. We felt as though we were the most important guests in the hotel and a fabulous location.

“Staying at the Concourse in Madison is a treat every Wisconsinite deserves.”

Apr 24, 2008 by Kathy from Minneapolis, MN
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• The rooms and the views; location.
• Very long check in lines!

“I would definitely stay at the Concourse again. The staff was very professional under some trying circumstances. The room (with free wifi) was lovely and very comfortable.”

Apr 23, 2008 by Stefanie from Davenport, IA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Very nice lobby and friendly staff.
• Wasn't that impressive.

“It was clean and the staff was friendly but it wasn't much above a really clean Holiday Inn. The pool was small and crowded.”

Apr 18, 2008 by Scott from Madison, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location was fantastic and they had some great entertainment in the lounge.
• Parking was expensive and the staff did not inform me that I could park across the street for 1/4 the price.

“Large upscale hotel that was comfortable even with two large groups meeting there on at the same time. Located 1 block from State St and the Capitol.”

Apr 17, 2008 by Andrew from Chicago, IL
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• The service at the front desk was impeccable, even at 1am.
• The bathroom was not entirely clean.

“I was surprised to find what I did at the Concourse. From the moment we were greeted we felt as though the staff cared about their guests. I had a good experience and wish I could have stayed another night.”

Apr 14, 2008 by John from Woodbury, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Upscale, comfy.
• Wi-Fi internet signal was weak in my room.

“Excellent property. I will be back.”

Apr 11, 2008 by Paula from Salt Lake City, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location.
• Parking is not free.

“I've stayed at this hotel several times, and it's been consistently comfortable each time.”

Apr 9, 2008 by Shahida from Oshkosh, WI
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[10]

• Location.
• Cleanliness of room.

“This hotel was comfortable and in a great location.”

Apr 8, 2008 by Mike from Solon, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was really nice to us and the hotel was convenient.
• The coffee maker was faulty.

“The hotel was an excellent place to stay and would recommend it to someone else.”

Apr 7, 2008 by Cindy from Two Harbors, MN
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Convenient location.
• Nothing.

“This hotel was very nice with friendly service. It was nice to stay so close to our city destination in Madison. The staff was friendly and helpful.”

Apr 5, 2008 by Jerry from Superior, WY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• It is located right downtown across the street from the Capital, everything is walking distance!
• I left a note on some empty boxes requesting to save them and they were thrown out.

“This is a great place to stay when you feel like walking around Downtown Madison. You have great shops, places to eat, and sites to see all right out your door! They also have a indoor/heated parking area connected to the hotel.”

Apr 3, 2008 by Zack from Duluth, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Complimentary Wireless Internet.
• Nothing.

“First Class, Very Elegant, Might be geared towards a business person/older couple, but otherwise a very nice hotel.”

Apr 3, 2008 by Jean from Escanaba, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was great and the staff was very helpful.
• I could not communicate well with the cleaning staff.

“This is one of the nicer hotels I have stayed in.”

Apr 2, 2008 by Todd from Lino Lakes, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff was very friendly and helpful.
• Nothing.

“Very nice hotel, big rooms with comfortable beds and pillows. Attractive lobby area and underground parking at a very reasonable rate.”

Apr 2, 2008 by Jim from Oakdale, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• It was quite conveniently located to the places I needed to go.
• It wasn't very handy to grab a quick cup of coffee or snack, but that may have been because there was some work being done.

“It was nice.”

Apr 1, 2008 by Bob from Grand Forks, ND
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[7]

• Good location.

“Hotel is in good location with sufficient amenities. Staff was cordial and very helpful. We enjoyed our stay and would return to this hotel without question.”

Mar 31, 2008 by Paul from Dekalb, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The 1990s game room.
• Parking charge.

“Very friendly, clean and convenient. Location was the best.”

Mar 31, 2008 by Amy from Marquette, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, staff.
• Room could have been nicer needs updating.

“Nice place for business and leisure. Close to what is happening in Madison? Staff was knowledgeable about what was happening in town. Bed was very comfortable.”

Mar 31, 2008 by Virginia from Edgar, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• Parking out to the bad weather.
• Not a city driver/somewhat difficult to find with the one way streets.

“We had a great night and enjoyed seeing the capitol in the lights and snow at night.”

Mar 24, 2008 by Anne from Fond Du Lac, WY
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff was wonderful, lobby very nice, nice pool, sauna very clean.
• Very small room, outdated bathrooms and slow drain, loud heating system.

“The hotel was in a great location, around the corner from the Capital, state street and tons of eating and drinking establishments. The staff was super friendly and the lobby, pool and exercise room was very clean and nice. The rooms had very soft beds but were very small and the bathrooms were old with a slow drain that bordered on disgusting and despite there photos of the capital view, looking at the situation of the hotel only a few rooms have such a view.”

Mar 23, 2008 by Joyce from Lino Lakes, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Paying to park.

“The staff was very friendly. Sauna, pool and exercise room were great.”

Mar 20, 2008 by Lyn from Manitowoc, WI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Extremely convenient location with very nice facilities.
• Difficulty maintaining a comfortable temperature with the furnace.

“The Concourse is a very nice hotel with extraordinary service. The location couldn't be more convenient, and although it's right downtown, it's quiet enough for a great night's sleep.”

Mar 20, 2008 by Mary from Salem, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice clean comfortable room.
• Nothing.

“Very nice for the price we paid.”

Mar 19, 2008 by Todd from Stoughton, WI
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Check in staff was great, very fast and friendly.
• Room service breakfast was good, hotel restaurants were bad. High price, bad food.

“Great location, just off State St where there is always something to do, and lots of places to eat. Rooms are large huge beds, great pillows, and quiet rooms. Hot tub had filthy side walls, not inviting. Pool seemed clean, so did the shower area. Would go again.”

Mar 18, 2008 by Todd from Stoughton, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Staff were the best I have dealt with.
• The hot tub was not clean.

“The hotel staff was great. Check in was a breeze, even though I had some unusual requests, they handled them with a smile, and quickly. The restaurants need some work. Breakfast was great, dinner was not. Must be the cook, but how can you screw up chicken breast and rice, and charge a small fortune? Save the money, eat downtown.”

Mar 7, 2008 by Diane from Lubbock, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• Heavenly gym, sauna, hot-tub, quiet floors, restful experience.
• Unprofessional front desk staff, negotiating NAFTA was easier than getting an aspirin delivered to my room.

“The concourse hotel is in an excellent location, walking distance to capitol, state street restaurants, lake. There is lots to see in Madison if you call, pull yourself out of the first class spa/gym.”

Mar 5, 2008 by Jody from St. Charles, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, Value, Price Great staff, good restaurant.
• Parking was tight.

“Upscale hotel, friendly staff, good restaurant for the value. Clean room, comfortable bed.”

Feb 25, 2008 by Mike from Eau Claire, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great fitness center.
• Parking was a little tough to navigate but ok for area.

“Concourse is a quality property in Downtown Madison. Very clean and the staff were friendly and helpful. Room was spacious and comfortable. Fitness center was state of the art with individual flat screen TVs on each machine. Good selection of aerobic machines and weights for guest use.”

Feb 19, 2008 by Rose from Oak Park, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• This hotel was bright in lighting and elegant in decor. The restaurant was high end and the food selections were very good.
• The streets surrounding the capital were hard to navigate to find the hotel. The only in hotel restaurant was very pricey.

“For traveling through Madison, this hotel was a most elegant choice. Although there were 3 distinct groups staying at the hotel, including a visiting college hockey team and a professional group, at no time was the hotel noisy or crowded. It was well worth our money spent. Be prepared to enjoy a great meal although a pricey one if you choose to eat in the hotel itself.”

Feb 14, 2008 by Albertina from Madison, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Grand staircase.

“Thank you for letting us takes our wedding pictures there. Love it! First time staying near home and at a hotel so nice!”

Feb 13, 2008 by Emilie from Green Bay, WI
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[9]

• Underground parking and free shuttle service.
• There was a piece of glass in my bed-- they only comped my parking ($7) to make up for it.

“Overall, we were pleased with what this hotel had to offer. The room was decent, except that there was a piece of glass in my bed. I wasn't overly pleased that to make up for the glass, they were only willing to comp my parking fee of $7. The bar is quite small but has a great selection of premium liquor. Restaurant has a nice weekend brunch, but again is small and filled up very quickly. All in all we were pleased.”

Feb 13, 2008 by Vicki from Mcclure, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Pool.
• Had to pay to park.

“Convenient location for Capitol Square in Madison.”

Feb 13, 2008 by Heather from Bayview, WI
Overall Rating: 3
Cleanliness:[10] • Staff:[1] • Location:[10]

• Conveniently located.
• Hotel staff was rude and inattentive in public areas.

“This hotel was located in the Downtown Madison area. Close to shopping, dining and entertainment. The amenities were fruitful and there is much to keep a single, family or couple entertained. I would highly recommend the Madison Concourse Hotel.”

Feb 13, 2008 by Jamie from Madison, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful location, comfortable bed, beautiful decor.
• Parking was not free.

“Wonderful location in Downtown Madison, within walking distance of the Capitol, Overture Hall, State Street pedestrian mall, and the UW campus. The hotel decor was beautiful and upscale.”

Feb 8, 2008 by Diane from Madison, WI
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Great location, nice staff, cozy bar with life music on Sat. night.
• Bathrooms need upgrading. Food mediocre.

“The Concourse has seen better days, but it is still a great option location-wise.”

Feb 7, 2008 by Km from North Oaks, MN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• the hotel staff is very friendly and helpful. The room was very well decorated and clean.
• Getting a "token" to leave slows the checkout.

“Excellent. Helpful staff, clean room, quick access to most of downtown Madison.”

Feb 7, 2008 by Althea from Tinley Park, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent customer service and wonderful employees.
• Limited parking.

“Everything about this hotel is wonderful. Just love staying there. This is our fourth trip back.”

Feb 6, 2008 by Wayne from Waukesha, WI
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location within walking distance to many downtown events and places.
• 2 visits--waited for heat for an hour once before being moved to another room, hard-to-adjust heat next time.

“Really appreciated the location, comfortable bed (except for one very flat pillow), beautiful lobby and rooms, and great continental breakfast. Did not like the heating--very hard to regulate. On our first of two visits within a month, our heating was not working. Someone worked on it for an hour (while we waited and froze) before we were moved to another room (with no compensation for our time and discomfort).”

Feb 5, 2008 by Melissa from Brooklyn, WI
Overall Rating: 5
Cleanliness:[1] • Staff:[8] • Location:[3]

• Easy check in and happy to move me rooms.
• Bed was covered in food and hair and didnt look washed.

“The hotel was nice, but the hotel rooms were not clean. The first room I was in looked like a man shaved his legs in bed and the other bed in the room had food all over it. They did offer to change my room, and the other room had clean linins but the shower had not been cleaned.”

Feb 5, 2008 by Ahc from Palos Heights, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Room size.
• Old fashion heater in wall. Very noisy.

“Everything was perfect except the heater.”

Feb 4, 2008 by Beth from Minneapolis, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Easy to find, decorated nicely and clean.
• Nothing.

“Good rest, great beds, slept well, good food.”

Jan 29, 2008 by Eric from Naperville, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Slow bar service.

“The hotel was excellent! Great location, newer amenities, on-site parking. I couldn't ask for anything else!”

Jan 29, 2008 by Shawn from Waukee, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The bar.
• The shower.

“Hotel was very nice, the bar had a live jazz band and was very social and fun. Location was great and I would definitely stay here again.”

Jan 28, 2008 by Jeff from Merrill, WI
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• We knew that it would be clean and well kept and it was.
• Parking is limited in the area and there was a fee to park.

“Hotel staff was very friendly, helpful and professional. The hallways and rooms were extremely clean even though it was winter and we expected to see the slop from outside tracked into the building and rooms. There was evidence that there were working at keeping the hallways and rooms clean.”

Jan 28, 2008 by David from New York, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location within walking distance.
• Could improve sealing around window.

“Very friendly staff, amazing location at the steps of the capital, and a free shuttle around town to boot!”

Jan 25, 2008 by Mardi from Green Bay, WI
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• I liked that I could access the parking from my hotel elevator.
• My hotel key did not work at first and the ice machine was broken at some point, both minor.

“I felt very posh and pampered in this hotel. If it had not been so very frigid I would have been close enough to walk to anything that I may have needed. Because it was so cold, I chose to drive and that was very easy as well.”

Jan 25, 2008 by Mario from Mple Grove, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attentive staff w great amenities including underground heated parking.
• Billed again at checkout which was confusing.

“Well appointed hotel in the heart of Madison which made it close to the capitol and a wide choice of eating venues. Rooms were spotless and comfortable and made for a wonderful deal.”

Jan 23, 2008 by Lk from Milwaukee, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice facilities.
• The pool was a little small.

“Excellent hotel. Staff awesome!”

Jan 23, 2008 by Joe from Wrightstown, WI
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• The lobby was beautiful.
• Parking ramp was awful.

“Pleasant rooms with views, numerous choices for food and shopping. We were in Madison for an event on UW-Madison's campus during a weekend of subzero temperatures. The Madison concourse worked out extremely well. We stayed on the tenth floor overlooking the lake. It was less than 2 miles from the field house and less than a mile from the union theater. Very convenient.”

Jan 23, 2008 by Ryan from Minneapolis, MN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Exercise facility and pool area.
• Closer to capital building than shopping and dining.

“Great hotel in a convenient location. Very helpful staff! highly recommended!”