User Reviews for Crowne Plaza Springfield

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Jul 28, 2008 by Sandy from Bourbonnais, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[4] • Location:[9]

• Great bed, beautifully furnished, window that opened for fresh air.

“Beautifully furnished, quiet, great bed, loved the window that opened for ventilation, easy access to the Interstate highway, good parking.”

Jul 26, 2008 by Edward from Crane Hill, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great beds, mini-fridge and great location. Excellent pool and exercise area.
• The fact you have to pay for internet access.

“Overall this is an excellent hotel. Very clean, super beds, and friendly staff. The only negative thing is the fact you have to pay $9.95 per night for internet access.”

Jul 18, 2008 by Pete from Beardstown, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Tall building with pool on top, great view of city.
• Lobby appearance reminded me of the last days of Roman Empire.

“The Crown Plaza provided unexpected amenities such as sleep aids: mask, earplugs, relaxation CD. The rooms were large, fresh, very clean and well equipped. The view of the city from the rooftop pool was excellent. Staff was cordial and helpful, but not intrusive.”

Jul 18, 2008 by Josephine from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice and big, elegant, very clean with helpful staff.
• NA.

“Wow! I walked in and I couldn't get over it. The lobby was spacious and welcoming! The parking lot was big. The room was cozy and comfortable. I like the pool area. I was able to do some laps to unwind from a 3.5 hour drive and there were several people on the roof watching the sunset.”

Jul 17, 2008 by Deb from Ellsworth, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The room was large and well appointed with a very comfortable bed.
• There were no towels in the pool area. The whirlpool and sauna were not working properly.

“The hotel was a great value for the price. Overall, I was very pleased with my stay. The refrigerator in my room made a humming, siren type sound, but maintenance came and fixed it promptly. The pool and deck area is very nice but loud. I was disappointed that there were no towels available. The sauna and whirlpool were not working properly. The bed was very comfortable and the sleep advantage package was a nice touch.”

Jul 16, 2008 by Linda H. from Lyndon, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Really attractive hotel and friendly service.
• Floor had a wedding party too! noisy !

“Very nice hotel, has lots of amenities and friendly staff, I would recommend it to all my friends and family.”

Jul 16, 2008 by Margaret from Staunton, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was convenient, clean, and friendly. Helpful staff, comfortable beds.

“The hotel was very nice and fancy. Besides for the mix up with the rooms everything was more than expected. The pool was nice.”

Jul 16, 2008 by Andrew from Morton, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• The courtyard at the top of the hotel.
• The doors to the pool were awkward to enter and exit.

“This hotel is a great 3 star. The pool had too much chlorine in it and burnt the eyes of the adults that were watching children. The courtyard atop the hotel and adjacent to the pool was a view to behold. Especially at sunset but didn't have enough tables and chairs.”

Jul 16, 2008 by Kelly from Morton, IL
Overall Rating: 8
Cleanliness:[6] • Staff:[7] • Location:[9]

• Housekeeping staff was very nice and friendly.
• Registration desk staff was not friendly or helpful.

“When I called the front desk to ask for the closest emergency room or prompt care clinic, they put me on hold to transfer me and no one ever came back on the phone. Glad it wasn't life or death. This is after they had a very you are an inconvenience to me, attitude during check in and when there was a problem with the room keys.”

Jul 15, 2008 by Jared M. from Layton, UT
Overall Rating: 6
Cleanliness:[3] • Staff:[7] • Location:[8]

• Modern ambience.
• Dirty bathrooms with hair all over-floors were not vacuumed.

“Nice hotel as far as decoration and modern conveniences. However, the bathroom was very poorly cleaned. If at all. It makes you question the overall cleaning of the entire room.”

Jul 12, 2008 by Doug from Olathe, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable bed.
• The power went out for four hours due to a storm.

“Great hotel, great location, great experience. Will stay there again on my next trip.”

Jul 9, 2008 by Linda from Quincy, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, room in quiet area, nice swim pool, friendly & accommodating staff!
• Nothing!

“Have stayed at Crowne Plaza several times and always very clean and accommodating. Liked the quiet atmosphere (couldn't hear hall traffic) and the swim pool was clean, relaxing atmosphere. Absolutely, no complaints!”

Jul 8, 2008 by Vicki from Canton, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[6]

• The pool was bad and spa broke but upgraded room for us.
• Pool smell horrible of chlorine and spa broke.

“Nice lobby, very nice restaurant and staff. Room was average and clean. Manager upgraded us to a suite due to broken spa and unable to use pool.”

Jul 3, 2008 by Lori from Morton, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The Crown Royal was very clean. The staff were friendly and helpful. The room size was great.
• The air conditioning was a little hard to adjust.

“My husband and I were traveling with our 2 teenage girls for a softball tournament. The hotel was in a great location to where our tournament was played.”

Jul 2, 2008 by Michelle from Springfield, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Pretty, convenient, fresh smelling, very upscale decor.
• Chlorine in pool too strong.

“This hotel is a pleasant environment for business or leisure. It is kid friendly and the staff is very accommodating. Located in a business sector near the Illinois Department of Transportation and Secretary of State. Shopping is a convenient trip across the road. Antique shops are near buy for treasure hunters. The Lake of Springfield is just minutes away for a little sightseeing.”

Jul 2, 2008 by Jay from Morrison, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The view from the bar.
• It was all good.

“Very nice hotel.”

Jun 16, 2008 by Karri from Park Ridge, IL
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[8]

• It's a big hotel, lobby is very nice.
• Housekeeper didn't clean well after customer left because there was half bottle of juice in refrigerator.

“The bathtub needs clean or remodel because there were black spots in all our three bathrooms.”

Jun 16, 2008 by Nancy from Mahomet, IL
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[6]

• Nice looking from the road.
• No bar, no restaurant, only 1 shop inside-closed.

“Fairly nice property, no amenities.”

Jun 7, 2008 by Juliana from Mokena, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very clean and spacious bathrooms.
• Double beds are too small.

“I imagine this is the best hotel in town. Very clean and quiet. There is no entertainment in the hotel, so it would be just fine for business stay.”

May 30, 2008 by Dianne from Springfield, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was very clean.
• The elevators were very slow.

“Overall the hotel was very nice & the staff was very friendly.”

May 27, 2008 by Teresa from Harrisburg, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The bed was so comfortable; I wanted to take it home.
• Parking was a little inconvenient.

“My stay at this hotel was absolutely wonderful. The room was clean and spacious and staffs were very friendly and helpful. I enjoyed myself very much.”

May 27, 2008 by Darryl from Jamaica, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The spacious rooms; amenities and location to expressway.
• Long wait for elevators due to conventioneers.

“Overall I give the hotel a superior rating for economical, location and spacious rooms. I would use the facilities again, if ever in the Springfield area.”

Apr 28, 2008 by Jessie from Ramsey, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[8]

• They opened the Fitness Center earlier than the time stated because I requested that they do so.
• The smell of the room, it spelled like state smoke and it was suppose to be a non smoking room.

“The hotel check in and out was a breeze the staff was friendly. The room smelled of stale smoke and it was suppose to be a non smoking room. I asked for a King and I was given a double, the lock on the door was somewhat damaged and the ice machine on the floor I was on was broken. The fitness center was well taken care of, as was the interior of the hotel. Lighting in the room was good.”

Apr 10, 2008 by Kim from Waterloo, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[9]

• It was very nice clean and had everything pool, bar, restaurants.
• The two people that were at the check in counter could not answer questions about the pool.

“This hotel was very nice and had everything that we were looking for. The location was good also.”

Apr 6, 2008 by Bill from Elk Grove Village, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Lots of pillows and towels.
• No free breakfast.

“Excellent Convention hotel. Location is very accessible off of Interstate I-55. Hotel is 10 minutes from Lincoln museum and Illinois Capitol sites. Swimming pool is on the top 14th floor, accessible with Room Key. It is very basic, could use some freshening to make it look more appealing.”

Mar 31, 2008 by Dana from Chesterfield, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great workout room.
• No restroom in pool or work out areas.

“This is an excellent hotel for all traveler types. I would definitely stay here again and definitely recommend to others!”

Mar 31, 2008 by Doug from Aurora, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free parking.
• No tea available with coffee maker.

“Easy to get to right off freeway. Near a lot of restaurants.”

Mar 28, 2008 by Ellen from Rolling Meadows, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The rooms were updated and clean. Pool was big and plenty of room for the kids. Beds were very nice.
• Not much to say about that.

“We had researched some of the other hotels in the area. Most were not updated and did not have restaurants that were open in the hotel itself. The pools were small in the other hotels and run down. This was a lovely hotel.”

Mar 20, 2008 by Derrick &. from Peoria, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Fantastic hotel great spot it was surrounded by at least 15 different places to eat and shop as well!
• The beds were too soft and uncomfortable we were in a handicap room and the beds were impossible to get in and out of!

“Overall this hotel was great except the beds.”

Mar 20, 2008 by Denyse from Fort Madison, IA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Location, safeness, friendly staff, accommodating staff.
• Dirty sock left on couch and 1/2 used bottle of lotion.

“With the exception of finding a dirty sock on the couch and the lotion bottle was have used up, the room was very clean and the bed was comfortable. Nice size room. We enjoyed our stay.”

Mar 5, 2008 by Al from Spring, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Price very nice, friendly staff, clean.
• Nothing.

“Excellent for the price, very pleased.”

Dec 31, 2007 by Aj from Byron Center, MI
Overall Rating: 5
Cleanliness:[2] • Staff:[8] • Location:[10]

• Beautiful hotel.
• Rooms not clean enough for such a nice hotel.

“Hotel is a very nice facility, but our room was not clean, especially in the bathroom.”

Nov 29, 2007 by Gary from Midhurst, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and quiet.
• Nothing.

“We loved the hotel. The hotel was very clean and comfortable. The staff was friendly and polite.”

Sep 20, 2007 by Marjorie from Chillicothe, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[5] • Location:[10]

• It was the nicest hotel Ive stayed in, in the Springfield area.
• There was nothing bad about the stay or the hotel.

“Beautiful decor in lobby and rooms were very nice size convenient to have phone in bathroom.”

Sep 19, 2007 by Gail from Ofallon, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Large, comfortable room, comfortable bed.
• Maid did not replenish coffee, there was a dirty plate left in the hallway for our entire 2 day stay.

“Great hotel, clean, nice big room and bathroom. Comfortable bed. What we saw of the staff were friendly and helpful. Our room maid failed to clean our coffee pot and replace used coffee. A dirty room service plate was left in the hallway when we arrived and remained there throughout our two day stay.”

Aug 13, 2007 by Kate from Iowa City, IA
Overall Rating: 2
Cleanliness:[4] • Staff:[1] • Location:[2]

• Hotel bar was nice and the bathrooms large.
• Dirty linens, broken appliances, hotel overlooks a parking lot.

“Crowne plazas are built to overlook metropolitan areas. Since this is on the outskirts of town, the roof garden and the hotel bar, as well as most rooms, have a romantic view of the parking lot and the nearby hooters. Very disappointed with services for a three star hotel - broken appliances in room, dirty linens, hallways that smell of smoke and food, room service items left for hours outside doors. But perhaps worst of all was the surly staff. When we arrived, the doormen barked at us that we couldn't park under the canopy, and then refused to help us with luggage. We later realized there was a room with luggage racks, in which a hotel employee was sitting on a cart. Very disappointed with value for price.”

Aug 13, 2007 by Susan from Terre Haute, IN
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[8]

• The room size was nice and the ice machine was close.
• The hot tub was Luke warm at best, pool had light out, could hear other doors bang shut from hall.

“Mostly disappointed in loudness of hall doors at night and hot tub. Otherwise, I think the hotel was trying to meet needs of travelers.”

Aug 1, 2007 by Kari from St. Louis, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location was great, the staff allowed us to have a late checkout due to our race.
• The swimming pool was very dirty.

“The Crowned Plaza overall was a good choice for us. While we didn't have a great view from our room it was a clean and comfortable room. We were disappointed with the swimming pool, it wasn't so clean. I would though stay at this hotel again.”

Jul 11, 2007 by Faith from Columbia, MO
Overall Rating: 6
Cleanliness:[1] • Staff:[8] • Location:[8]

• Very quiet, nice beds, great location.
• Disgustingly dirty room, no free internet.

“I don't understand how such an expensive place can have such dirty rooms and no free internet access. 3 other hotels right next to crowne had free internet. At crowne, you pay $10 per DAY. What a rip-off.”

Jun 30, 2007 by Amy from Morton, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• We loved the pool - on the top floor of the hotel  neat.
• I can't think of anything.

“We are a tough family to please - with two, four, and six year old children. However the kids were more than pleased with a pizzeria next door and a very nice pool and hot tub on the top floor of the hotel.”

Jun 27, 2007 by Lynn from Elgin, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, good location.
• Morning buffet pricey and not the best quality.

“Had a much better experience this trip to the Crowne Plaza. Room very clean.”

Jun 12, 2007 by Jacqueline from Georgetown, IL
Overall Rating: 3
Cleanliness:[6] • Staff:[6] • Location:[6]

• It was clean.
• They only offer double or king size beds, and they were extremely uncomfortable.

“Though the room was clean, the beds were horrible.”

May 20, 2007 by Bob &. from Ottumwa, IA
Overall Rating: 8
Cleanliness:[4] • Staff:[4] • Location:[9]

• I enjoyed the fact that they let me choose what floor I wanted. I was surprised by the reasonable prices of drinks in the bar.
• Had high floor for scenery, but windows were dirty? Room service dishes were left out in aisle from evening till checkout.

“Overall, I found this to be an enjoyable experience. Very comfortable beds and my wife and I loved the shower head, very relaxing. Windows were all smudged up and room service dishes were left all night and were still there when we checked out the next day @ 11:00a.m. Prices in bar were very reasonable but bartender seemed to have difficulty not flirting with the cocktail waitress.”

Jan 7, 2007 by Dawn from Franklin, TN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• Beautiful inside and had a star bucks.
• There was blood on the duvet cover and an even larger blood spot on the blanket underneath. Neither was laundered.

“The blood on duvet cover and blanket had not been laundered. This is unacceptable for a 3 1/2 star hotel. Room service line was busy for 30 min. I called front desk and nobody answered for approximately 100 rings. Finally someone answered and had room service call me approximately 30 min. Later. This was at 7:00 pm. The lobby and restaurants are beautiful however my experience was unfavorable.”

0 of 1 people found this review helpful.

Oct 21, 2006 by Karen from Cedar Lake, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Easy access from highway, good dining selections nearby, great sleep amenities.
• Bathroom floor not clean.

“Felt safe, pampered and slept well.”

Sep 19, 2006 by Bonnie from Wheaton, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very helpful.
• Fire alarm sensor was faulty causing 2 fire alarms-from the 9th floor it was a lot of steps.

“N/A”

Sep 13, 2006 by Bob from Fairview Heights, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Room had a good view of river, pool/hot tub nice.
• Room could have been a little cleaner.

“The room we had was on the 11TH floor back and the view of the river was nice the room was big. The room was not dirty but it could use a little deep cleaning. The staff was good. All & all it was a very comfortable hotel and I would recommend it to any one.”

Aug 18, 2006 by Dennis from Glen Carbon, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Overall impressive.
• Nothing.

“Staff friendly, food good at restaurant, free parking a plus.”

Aug 18, 2006 by Dave from Glenview, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Spacious comfortable rooms.
• Cheap fitness center equipment.

“Excellent conference center hotel with spacious lobby, conference areas, and rooms. Located within walking distance of several amenities. Could use some updating of bathrooms and needs upgrading of fitness equipment.”

Aug 9, 2006 by Diane from Southlake, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Accommodating staff and fabulous comfortable beds with sleep easy gift pack, fabulous.
• Nothing.

“Wonderful staff, clean and comfortable rooms with fabulous bedding and a sleep easy gift pack. Plenty of restaurants and a Starbucks in the outside mall complex. Very convenient.”