User Reviews for Courtyard by Marriott Memphis Lenox Park

Research User Reviews for Courtyard by Marriott Memphis Lenox Park (1-20 of 70)

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Sep 2, 2008 by Glenn
Overall Rating: 10

• Quality.

“Easy to get to from the interstate. Great rooms and amenities.”

Aug 20, 2008 by My from Ny, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• Clean, comfortable, efficient.
• No mini-fridge, location needs self-transportation.

“As one would expect of a hotel.”

Aug 3, 2008 by Becky from White Oak, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• It had a bed, clean sheets, and supplied me with free laundry detergent to wash our clothes in the laundry room.
• Needed updating. But otherwise was perfectly fine.

“It had a nice workout facility and a nice swimming pool.”

Jul 28, 2008 by Lynne from Mobile, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very Close to location I wanted less than 1 mile.
• No comment.

“Rooms inside corridor very safe. Nice environment. Good staff. Great linens Couch in room really nice.”

Jul 23, 2008 by Julia from Menomonie, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Great bed, clean and updated room, great shower.
• Not really convenient for visitors to downtown Memphis.

“Great, comfortable, clean, affordable, geared to the business traveler, but leisure travelers and families are well accommodated. No restaurants in walking distance - it is in a modern business - park type area, with high-end residential nearby.”

Jun 30, 2008 by Charles from Edmond, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• A good value.
• Parking seemed cramped.

“Clean and affordable.”

May 22, 2008 by C. L. from Jackson, MS
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The rooms were quite spacious.
• We had two rooms. We had to wait more than a half hour for one to be cleaned.

“Surprisingly attractive with large rooms. The staff was friendly and helpful. The only problem that we had was that upon arrival in the afternoon, we had to wait for the second room to be cleaned. It took more than thirty minutes.”

May 12, 2008 by John from Cullman, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great staff, nice room.
• A little iffy neighborhood, Outside dining a drive.

“Nice facilities a little off the beaten path. Nice restaurants are not close.”

May 11, 2008 by Robert from Madison, WI
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[10]

• Near highway.
• Gruff desk staff and obvious security/crime concerns.

“Memphis has some issues with hotel guest safety, and these played out in front of us. Some of the bigger establishments have invested in extremely expensive fence/gates/security details, in an apparent attempt to either prevent problems or reassure the nervous. Smaller properties let you feel the local vibe, whether you want to or not.”

Apr 28, 2008 by Kay from Mount Vernon, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[4]

• It was comfortable and quiet.
• It was pretty far from the city and attractions.

“The hotel was about what I expected when I knew the name of the hotel and price range. It was comfortable and nice, but not fancy. It was in a "community" of hotels and was easy to find. However, it was a fairly long distance from the city and the attractions. I felt very safe at this location.”

Apr 24, 2008 by Wanda from Chattanooga, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Check in was easy room was roomy and clean.
• I checked in late and by shortly after 8:00 am, housekeeping was at the door.

“This hotel is especially easy on the road weary traveler. From check in to check out, the staff is prepared and pleasant.”

Apr 9, 2008 by Robert from Woodinville, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Better than expected. Hotel room was clean and roomy.
• Hotel dining was expensive so only ate there once.

“Overall, the hotel met our expectations and would definitely stay there again. Was happy with our stay.”

Apr 4, 2008 by Armanda from Winter Springs, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Personnel, performing personal tasks for traveler.
• No dislikes.

“I feel that I could have not had a better hotel.”

Mar 24, 2008 by Todd from Sarasota, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly & Wonderful Staff.
• Pool was outdoors and can not use.

“Nice hotel, very friendly staff, clean. Wish the pool was indoors.”

Mar 17, 2008 by Pamela from Meridian, MS
Overall Rating: 8
Cleanliness:[1] • Staff:[8] • Location:[8]

• Location of hotel.
• Cleanliness of rooms while staying there and billing process for incidentals.

“Overall stay was good.”

Mar 11, 2008 by Kim from Bronx, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• It was very clean and appeared to be newly renovated.
• You had to drive to restaurants and stores.

“This is a very nice, clean hotel. While there are no services on the premises, it is a short driving distance to stores, restaurants, and a cheap movie theater. It is also convenient to the airport.”

Feb 21, 2008 by Mike from Hot Springs, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Super staff.
• All great.

“Bent over backwards to make us happy. Thanks a million.”

Jan 24, 2008 by Anne from Mccalla, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The housekeepers respected our privacy and hung fresh towels on the door.
• The mattress was a little too soft.

“All of the staff were friendly and helpful. I enjoyed having free internet access.”

Jan 19, 2008 by Joseph from Memphis, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly atmosphere.
• Nothing.

“We were celebrating our 44 Wedding Anniversary and they gave us a warm welcome and the room we needed. Great people.”

Jan 5, 2008 by Mike from Cleveland, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Cookies each night.
• Breakfasts not included with room.

“Staff could have been friendlier even though they were not rude. Breakfast was not included in the price of the room which was a surprise since it is included in what are identified as lesser motels.”

Dec 9, 2007 by Kristine from Antioch, TN
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• I liked the business services area.
• The front desk person was not very friendly or helpful on the day we left.

“This is a fine hotel. Comfortable and clean. Nothing real fancy or over the top, but good for business or leisure travelers.”

Oct 24, 2007 by John from Little Rock, AR
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[4]

• They were friendly and tried to be helpful at all times.
• There was some noise next door after midnight but the hotel put a stop to it.

“This is a good hotel but the neighborhood after dark is not the best in the city. The hotel was conscience of safety of their guests. The room was clean and well cared for. I'd stay there again. The first night there was some noise in the room next door but a call to the desk put a stop to it. The hotel seemed very concerned with making sure their customers were treated properly. It was on a corner of a business park.”

Oct 17, 2007 by Randy from Southlake, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Hotel staff was top notch professionals. Friendly and helpful.
• All Marriotts went non smoking and that is an inconvenience.

“Totally impressed with both service and cleanliness of room.”

Sep 11, 2007 by Pat from Columbia, MO
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[4]

• Rooms were clean.
• Hard to find.

“Hard to find directions to hotel by staff got us lost.”

Jul 25, 2007 by Rachel from Fruitvale, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[3]

• The beds were very comfy.
• The hotel staff could not give directions and we were hung up on when we called to ask.

“No continental breakfast. Breakfast looked like a free continental breakfast but it was $9.00.”

Jul 15, 2007 by Dwight from Magnolia, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[6]

• Clean and convenient. Good value.
• Wireless internet signal was very weak!

“Most of the staff friendly by Memphis standards. Very clean. Need wireless signal repeaters. Housekeeping totally ignores, do not disturb signs. Banged on door so loudly I thought a fire had occurred.”

Jun 14, 2007 by Dan from Oak Ridge, TN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Clean, very good staff, good security at night.
• Non-smoking Marriott, I should quit anyway.

“There was a large Soccer Tourney in Memphis that weekend. A lot of families and kids. The staff kept the place very clean and orderly. The wireless network is finicky.”

Jun 11, 2007 by Mike from Mattoon, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautiful new hotel. Super staff.
• Can't think of one thing.

“This hotel is super nice, new, and clean and everything you would want in a hotel. Nothing second rate about this place.”

Jun 9, 2007 by Dwight from Magnolia, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Very clean and most staff friendly.
• The desk clerk who checked me in this time. Room internet not working again.

“I am an airline pilot and stay here very often. Staff is usually friendly by Memphis standards. Internet never works in the room. Very clean and much nicer than their facility on Nocona Blvd., near the airport.”

Jun 2, 2007 by David from Joplin, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautiful room and public spaces.
• Swimming pool was closed.

“Hotel was nice. Although in a dicey neighborhood. Neighborhood seems to be in decline, but not too bad. Worst of all, the swimming pool was closed our entire stay. I had planned a trip to Memphis partly to take advantage of nice weather and pool. The weather was nice. I cannot believe in a city like Memphis which is in the south and had warm weather beginning in April did not open their pool until the day we checked out. That was really bad!”

May 31, 2007 by Alice from Marblehead, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• The pool and grounds were attractive.
• Getting Internet access was quite difficult, and the staff knew very little about it.

“Pleasant, safe, attractive hotel with polite and accommodating staff. I had trouble using the wireless network; neither the hotel staff nor the 800 "help" number were much help in this regard. Fortunately, there were in-house computers in the lounge which worked for me to check my email. Breakfast is not included, and the restaurant serves only breakfast, an inconvenience in an area with lots of fast food but few restaurants.”

May 27, 2007 by John from Lawrence, KS
Overall Rating: 5
Cleanliness:[2] • Staff:[9] • Location:[5]

• Front desk staff was friendly.
• The bed was not comfortable. We could not get a kind size bed.

“It was an just Okay hotel.”

May 14, 2007 by Kim from Evansville, NE
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean.
• Did not get my wake up call.

“Very clean, and would stay there again.”

Apr 4, 2007 by Jimmie from Brownsville, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly service at check in.
• None.

“For the money this was an excellent hotel. It met and exceeded my expectations of a 2.5 star hotel. My wife and I came to a birthday party and just needed a place for overnight and this was well worth the price. Will stay again.”

Apr 4, 2007 by April from Wood River, IL
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[7]

• The room was very clean & comfortable. It was a little far from downtown, but it was a nice area.
• Hotel features say a indoor/outdoor connecting pool & whirlpool. The pool was only outdoor & both were very dirty.

“Since we booked this hotel with the explicit intent of swimming indoors, I was very disappointed to find only an outdoor pool, which was very dirty. The hotel features say indoor/outdoor connecting pool which is not true. Additionally, the features listed a whirlpool which was also very dirty and with cold water. That aside, the room was very nice and comfortable. I would recommend this hotel to others as long as they did not intend on swimming indoors.”

Mar 15, 2007 by Julie from Cedar Rapids, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, comfortable, attractive.
• Nothing.

“Great value, very nice. I think 2 1/2 stars is a conservative rating.”

Feb 16, 2007 by Katie from Millington, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was great. The rooms were very comfortable and quiet.
• Everything about this hotel met or exceeded my needs and expectations.

“The staff was excellent and very accommodating. The rooms were well appointed with all the necessary comforts. Overall, it was an excellent experience.”

Feb 8, 2007 by Adnan from St. Peters, MO
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice, clean, comfortable, business friendly, location close to major hwy.
• Management and/ or staff didn't respect the d.n.d on the door.

“Tow thumbs up for cleanness, fast check in and out, friendly front desk and housekeeping staff (the ones I talked to) updated furniture and appliances. I had a problem with maintenance. We came back to our hotel room to a wet clean carpet, chair and ottoman, when I told housekeeping I don't service, towels or anything at all. Keep in mind privacy card was placed on my door lock while we left the room.”

Jan 25, 2007 by Keith from Port Townsend, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[6]

• Clean rooms, nice showers, comfortable beds.
• No complaints.

“Nice room with comfortable beds, clean bathroom, and high-speed internet. Safe location in a better part of town, but not very close to downtown or airport.”

Jan 23, 2007 by Brooke from Hammond, LA
Overall Rating: 4
Cleanliness:[5] • Staff:[1] • Location:[5]

• The market located in the front lobby to purchase drinks and snacks.
• Requested a new alarm clock for the broken one was told I¿d have to switch rooms after I¿d unpacked.

“Customer service could definitely be improved. With a young child and being very ill upon arrival (which had been expressed to front desk staff) I would expect a little help in meeting my needs such as a replacement alarm clock, but those needs went unmet. Bed was uncomfortable, as were the pillows.”

Jan 17, 2007 by Diane from Decatur, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Very comfortable beds and small but well kept up fitness room.
• Nothing! Was great!

“This hotel was a pleasure to stay at, clean and well kept up, the staff was pleasant, a nice welcome coffee/tea fruit station downstairs, great showerhead, pool and Jacuzzi that were also clean and well maintained. A great experience for such a great price! Also, attractive room decor.”

Jan 8, 2007 by Vilma from Garden City, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was really friendly and helpful all the time, for everything we needed.
• The breakfast was too expensive!

“Nice and clean, very friendly staff and made us feel at home during the holidays.”

Jan 7, 2007 by Dwight from Magnolia, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[7]

• Cleanliness and wireless internet.
• Housekeeping phoned even though does not disturb sign displayed.

“I am an airline pilot with frequent stays in MEM and have have booked this hotel several times. I always request a King bed at check-in. Every time the front desk says this is NOT ALLOWED. ”

Jan 1, 2007 by Stephanie from Antioch, TN
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• I like the atmosphere of the hotel and the comfort.
• The beds where to small. They should have been queen sizes.

“The hotel was very nice the people where very friendly.”

Dec 18, 2006 by Estella from Lexington, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds very comfortable staff was on point by taking care of us.

“Best place to stay safe place very friendly and helpful staff very clean and attractive rooms.”

Oct 30, 2006 by Mystique from Kernersville, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• I loved the overall atmosphere. I enjoyed the free internet access. The free coffee in the lobby was always fresh and great.
• One of the guys there was not as customer focused as I would of course liked but the rest of the staff was excellent.

“This hotel was excellent and I recommend it for anyone traveling.”

Oct 16, 2006 by Chris from Hendersonville, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[7]

• Quiet location, clean comfortable room.
• Front desk staff was less than enthusiastic.

“Typical Courtyard experience. Clean, quiet, business type hotel. Only downside about this hotel was the front desk person's lethargic attitude.”

Oct 3, 2006 by Gayle from New Orleans, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent value.
• Have nothing to comment.

“Very clean, very personable staff, very accommodating, very helpful staff, breakfast was excellent value for the money. Would love to stay again.”

Oct 2, 2006 by Anthony from Tupelo, MS
Overall Rating: 4
Cleanliness:[10] • Staff:[3] • Location:[10]

• Nothing.
• Management.

“N/A”

Sep 7, 2006 by Victoria from Lithia Springs, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• I loved the bar area with the flat screen TV and free computer access.
• They weren't very informative about the buffet breakfast not being free. Need signs.

“This hotel was very nice. Be careful about thinking that the buffet breakfast is free. I would hate for you to get the food, sit down, begin eating, and then receive a bill that you were not prepared for. Luckily, you can bill it to your room should you be caught off guard.”