User Reviews for Springhill Suites Memphis Downtown

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Aug 12, 2007 by Sandy from Scott City, MO
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location, and having a microwave and refrigerator was also a plus.
• Having to pay for parking.

“This hotel was convenient to most everything in downtown Memphis. Or you could go out the back of the hotel and find the trolley car stop right there. The people was friendly. And I would probable recommend this hotel to someone else to stay at.”

Aug 1, 2007 by Jonda from Stanford, KY
Overall Rating: 1
Cleanliness:[9] • Staff:[3] • Location:[4]

• Looked nice.
• Poor service.

“Room was not satisfactory to our needs. The front desk staff was rude. Was not as suitable as it should have been for the handicapped. Appliances in the room did not meet expectations as well as we had hoped. Misleading advertisement.”

Jul 31, 2007 by Paula from Kinder, LA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[7]

• Breakfast.
• Unfriendly desk staff.

“Upon check-in, the staff was neither friendly nor were they very helpful as far as area attractions. Security was excellent and very helpful.”

Jul 30, 2007 by Kim from Evansville, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• Room needs to be updated.

“Overall, it was a pleasant stay.”

Jul 14, 2007 by Andrea from Santa Cruz, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[4] • Location:[3]

• The hotel was close to downtown and Beale St.
• Parking was a huge problem and finding the hotel in downtown was extremely frustrating. The staff was lacking in charm and helpfulness.

“When you finally find the hotel and are lucky enough to get parking anywhere near the hotel it is a pretty nice place to stay. The front desk staff was not very friendly or helpful when we arrived, but the maintenance staff was very kind. The continental breakfast was abundant, but you have to get there early.”

Jul 9, 2007 by Ryan from Fort Worth, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very clean, surrounded by beautiful buildings right across the street from the Mississippi River. The beds were awesome.
• It was a bit of a maze to get to my room, but nothing I couldn't handle.

“This hotel was very nice...friendly staff, clean rooms, comfortable beds. The location was great and the surroundings beautiful. I would definitely recommend this to anyone staying in Memphis.”

Jul 6, 2007 by Andy from Biloxi, MS
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[6]

• Free internet and decent downtown location.
• Trolley's run right adjacent to hotel and will wake you up. Trashy people loitering outside hotel port cochere. Snacks are expensive.

“This hotel served its purpose for the cheapest place to stay that was still in a decent location and still safe.”

Jun 22, 2007 by Mary from Lynn Haven, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Very friendly courteous staff.
• Nothing.

“Great location and friendly staff, you can walk to any location or take the trolley.”

Jun 12, 2007 by Kim from Webster Groves, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was extremely friendly. The location to downtown Memphis and the trolley was perfect.
• The air conditioner in our room was not working properly.

“Excellent. I will stay at his hotel in the future. We make an annual trip to Memphis, 2007 being our 10th year and this was these were best accommodations to date.”

May 12, 2007 by Scott from Omaha, NE
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Excellent location, Downtown Memphis on a trolley stop. Suite layout good for entertaining.
• $5 per day parking across the street in an uncovered lot.

“Overall an excellent hotel. Drawbacks were nitpicky and the location was perfect for central downtown access.”

May 12, 2007 by Brad from Bloomington, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great room great location.
• Small hallway to elevators. No real big deal.

“Great place to stay. Remodeled rooms had an old charm to them. Location, location, location. A little pricey but it was worth it not to get a dui leaving the beadle sty. Blues festival.”

May 2, 2007 by Wanda from Carthage, MS
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• The location, along with the balcony was great.
• No valet parking, or people to carry luggage up to your room.

“The location is excellent, along with balcony, breakfast was decent, should have people to carry luggage up to room also, should have valet parking. Bathroom too small for the price of the room, but over all I would give it an eight.”

May 2, 2007 by Roy from Longview, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Very convenient to desirable areas of city. Good parking.
• All was at least ok.

“A good place to stay. Friendly service. Clean and neat suite.”

Apr 24, 2007 by Micah from Memphis, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love the location, which was right on main sty. I also loved the service.
• The parking was a little inconvenient.

“The hotel was nice. The staff was very nice and they didn't mind holding a conversation. I loved the location. I could park and catch the trolley right outside the door. I really enjoyed myself although the weather could have been better.”

Apr 19, 2007 by Stacey from Woodside, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• The size of the room was very spacious, and beds were comfortable.
• The parking situation was poor. The lot was full when we returned one afternoon.

“This is a very convenient hotel to downtown Memphis, and a perfect place to stay for business travelers or families. The price is very reasonable, and it included a pretty good continental breakfast. I was impressed with the size of the rooms, and the cleanliness. The only downside was the parking, you have to park next door at another hotel, and the lot was full on a couple occasions. The parking attendant was less than helpful. Overall, it was a very good experience. I would definitely stay here again.”

Apr 9, 2007 by Manny from Lutz, FL
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[6]

• Located on the trolley line.
• Rude, unhelpful staff, mold in bathroom, failed to clean room.

“Assigned handicapped room. Upon request to move to a standard room, receptionist curtly stated request not possible and that all rooms are the same. Not true - standard rooms have smaller bathrooms and more living space. Inquired about the availability of local tours - receptionist dismissively advised us after finishing a personal telephone call that they did not have any tour literature and that we should use the yellow pages and call local tour operators. Overworked cleaning staff failed to clean our room on the second day. They did make clean towels available. Toilet clogged twice. Shower had mold between the tiles. Very poorly run facility - would recommend business and vacation travelers to choose another hotel.”

Apr 5, 2007 by Cass from Beecher City, IL
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[3]

• Nice sized room.
• I thought it was much closer to beadle street.

“This hotel is moderate in my opinion; I was very disappointed with the location. Their website indicated they were right off beadle street, in actuality they are about 6 blocks away. The trolley does run right in front of the hotel, but no one told us the trolley does not run on Sunday nights, and therefore we were followed all the way back to our hotel by homeless man begging for money. There is not enough parking, and our room was not ready two separate times when we tried to check in, when we did check in, there were several hairs in the shower.”

Mar 21, 2007 by Linsey from Bloomington, IN
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• The service was excellent, staff was very friendly.
• No safe in room. Hard to find if not familiar with area.

“The staff was extremely helpful and kind. We had a great time in Memphis.”

Mar 7, 2007 by Myra from N. Little Rock, AR
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[6]

• I loved the courtyard and proximity to the trolley cars.
• Lack of available parking. Had to use garage nearly 2 blocks away.

“This was a very nice hotel, rooms had everything you could ask for. The entire staff was extremely friendly and helpful. I really liked the courtyard view. With the trolley cars available, we were really close to everything we wanted to see.”

Mar 7, 2007 by Teri from Little Rock, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Large room, large continental breakfast, good location, easy parking in the middle of downtown.
• Parking is not "secure" but I had no problems.

“Springhill suites is definitely an above 2 star experience. Checkout was easy. The rooms are large, cheerful, and clean. The continental breakfast is definitely deluxe. It is in a great location in Memphis a few short blocks from Beale Street and Main Street itself is for trolley and pedestrian traffic only, with a lot happening on main street and the streets surrounding it. I have stayed in Memphis several times and this hotel is a really good deal.”

Feb 14, 2007 by Sandy from Rochelle, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location to walk to beadle street.
• Nothing.

“Great place to stay. Clean, close to beadle street, good breakfast, and friendly staff.”

1 of 1 people found this review helpful.

Feb 7, 2007 by Matt from Seminole, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location was great, near every major attraction in downtown Memphis.
• Parking was unacceptable, was told to park in comfort's inn garage down the street.

“I would stay here again if traveling to downtown Memphis. I had no problems with my stay with the exception of the parking hassles.”

1 of 1 people found this review helpful.

Jan 26, 2007 by Joash from Flippin, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The convenience of the hotel was exceptional given its location on main st. Where you could catch the trolley right outside the front door.
• The bathroom setup in my room was a little odd.

“Anyone looking for a conveniently located hotel downtown, this is the place for you.”

Jan 24, 2007 by Jamie from Cambridge, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Breakfast, helpfulness of staff, convenience to convention center.
• The neighborhood had a lot of panhandlers outside at night.

“This hotel went above and beyond my expectations. The staff was courteous and helpful - when I was looking for fruit from breakfast that had run out in the afternoon, they replenished it for me.”

Oct 4, 2006 by Graham from Harrison, TN
Overall Rating: 2
Cleanliness:[6] • Staff:[1] • Location:[6]

• At least they eventually fixed their mistakes.
• First room was handicapped, second room toilet overflowed, staff was rude and unhelpful, paid for parking even though parking was not guaranteed

“This hotel was terrible. Charged $5 a day for parking, hotel over sells spaces so you are not guaranteed a space. Our first room was a handicapped room, second room toilet overflowed, and third was crowded and cramped. Staff was rude and not interested in helping you. Also tried to charge me twice for the room. Also rooms were overpriced for the quality. ”

Sep 5, 2006 by William from Saint Louis, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[5]

• Large and clean room with a free parking space.
• The noise made by a trolley during the night.

“This is a good place to stay for visiting Memphis. The hotel is clean, rooms are large and include many amenities. Complimentary breakfast is offered.”

Aug 3, 2006 by Jennifer from New Cumberland, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The rooms were clean and nice. Wi-Fi the necessity.
• Front desk attendant not the friendliest of people.

“Nice hotel. The beds... ahhhh. So comfortable! Thanks for the free Wi-Fi. I used on line mapping to navigate the city and see so much over only a few days. I will be back. Thanks.”

Jul 7, 2006 by Diane from Poplar Bluff, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location in Downtown Memphis, and Riverfront.
• Everything was great.

“Very impressed with friendliness of staff at front desk. They were very helpful with recommendations of nice restaurants in the area and directions. We were always greeted when we entered or left the hotel. The suite was very spacious and clean. Our stay was very nice and we definitely would go back.”

Jun 20, 2006 by Kent from Holly Springs, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They had a very nice continental breakfast.
• The suites were a little small.

“They did a nice job. Parking was easy enough, and the hotel conformed to the area nicely. A good value for the price.”

Jun 8, 2006 by Kyle from Green Bay, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large rooms, down comforters, the most comfortable bed I have ever slept on.
• Not much of a view.

“The room was large, clean, included more amenities that I had expected. The staff was friendly and was helpful w/directions sight seeing suggestions. The location is in a convenient downtown location with a trolley available right outside the front door. I would have expected to pay much more for the room.”

Apr 10, 2006 by Devan from Dallas, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• I like the fact that Spring Hill Suites Downtown Memphis is right at the trolley line and overlooks the square. It is also near the river!
• It had an indoor/outdoor pool listed, however only had an outdoor pool.

“We enjoyed our stay in Memphis. Spring Hill Suites Downtown was a great spot to stay as a couple and with children. The breakfasts were wonderful the staff was nice for the most part before, during, and upon arrival. I would choose this location again.”

Apr 2, 2006 by William from Stillwater, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[10]

• Location, complete breakfast.
• One of the front desk staff did not represent the hotel in a positive manner.

“We enjoyed our stay in the "heart" of Memphis and Springhill Suites would come to mind on our next visit.”

Mar 31, 2006 by Amy from Little Rock, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly staff and clean hotel.
• Not much parking.

“Great location, breakfast was not that great, but at least it was free. I would probably just stick with the yogurt and bagels next time.”

Jul 5, 2005 by Linda from Southaven, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was clean & comfortable. very convenient to everything
• nothing,could have not been better.

“A very nice, clean hotel.The room was cool (temp) and it was very hot outside.very convenient to everything and right on the trolley line overlooking court square.breakfast buffet,microwave and fridge in the room too! 12pm is a good check out time too. we were not rushed to eat and check out.”

2 of 2 people found this review helpful.

Jun 2, 2005 by Amanda from St. Louis, MO
Overall Rating: 1
Staff:[1] • Location:[1]

• Nothing
• Money was stolen from my purse, which was locked inside my room.

“My experience at this hotel was dreadful. After checking in and dropping our belongings in the room, we headed to the pool. When we came back to our room, all of my cash and another guests' cash was stolen from our wallets. The hotel did not do much when we reported the money being stolen, so we filed a police report. To make a very long story short, the customer service at this hotel is NON-EXISTENT and I will never stay there again.”

0 of 1 people found this review helpful.

May 23, 2005 by Patrick from St. Louis, MO
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location, pool
• parking, lack of entrance

“Terrific couple night stay. Cont. breakfast was as described as well.”

1 of 1 people found this review helpful.