User Reviews for Sheraton New Orleans Hotel

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May 20, 2008 by Chang from Bonita, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Good location, clean room.
• No free internet.

“Good view in the upper level.”

0 of 1 people found this review helpful.

May 15, 2008 by Roe from Hayward, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location. Walking distance to everything.
• Maid service comes too early and unannounced.

“Great place.”

May 12, 2008 by Helena from West Palm Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Gorgeous lobby and convenient location!
• Nothing.

“Great location-in the Center of New Orleans. Clean and comfy accommodations.”

May 11, 2008 by Bryce from White Plains, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent location good view.
• No minibar or snacks available in my room.

“Great location, decent size room. It would be better if the doors did not slam so loudly.”

Apr 25, 2008 by Keith from Luling, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice room.
• Parking was $26.

“Nice room with a nice view.”

Apr 20, 2008 by Harry from Richmond, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location.
• Noisy in the room - "old walls"

“Nice place, great location. In good shape, but not a 4 star property solid 3 star though. Enjoyed it and it was a reasonable value.”

Apr 14, 2008 by Sheri from Lumberton, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Has a Starbucks, a giant screen TV in lobby and great location.
• Bell hops were very slow.

“Great location, would highly recommend this hotel to others.”

Apr 14, 2008 by Larry from Lake Charles, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the room because it was on the 41st floor! Nice view.
• I really didn't like the surprise $30.00 fee for parking but I did bring my car down a lot.

“Overall I liked the location on Canal St. right near the quarter. Easy walk. Good bar in the lobby. Kept car parked in garage. They basically took good care of me. I would recommend it.”

Apr 13, 2008 by Joseph from Ottawa, ON CA
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great classic look and good staff service.
• When I arrived, the hotel was overbooked and I had to stay at the Marriott.

“Despite booking the hotel several weeks in advance, when I arrived, the hotel was overbooked and I had to stay at the Marriott. They tried to make it up to me with a letter of apology and a fruit basket, and since my luggage was lost on the plane, a shaving kit and personal hygiene kit. It worked. Despite the initial mix up, I greatly enjoyed my stay there. I think the mistake was rare and would still recommend the hotel.”

Apr 11, 2008 by Christine from Kent, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location-Fantastic Staff.
• The only thing I can think of is that you have to valet park and it is expensive. However, from what I saw in the city, all parking was.

“Beautiful lobby. Amazing view. We had a great time and would use this hotel again.”

Apr 10, 2008 by Alex from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The overall atmosphere was much more than I expected and it was wonderful.
• No complaints.

“The hotel was located just minutes from the attractions of the French quarter. Everything you would want to see or do was within walking distance allowing us to save money on cabs and enjoy the city more. We will definitely stay in the Sheraton new Orleans again.”

Apr 1, 2008 by Lisa from Gulfport, MS
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The Sheraton was convenient to the River walk for shopping and the French Qtr for dining.
• Even though our room was non-smoking, there was still a musty, faint smell of smoke in the room.

“I would recommend the Sheraton in New Orleans Downtown as a high-quality place to visit. We had an enjoyable experience.”

Mar 28, 2008 by Fernando M. from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[4] • Location:[9]

• I love the fact that I arrived a week early and they were still able to get me into a room.
• That when I called for toilet papers; it was never taken to our room until the next morning. Not even when they came to clean our room they left nothing.

“It was good; I arrived a week early and was still able to get into a room very cool. But, when they came to clean our room they left nothing or replaced anything no clean towels or toilet paper, and the bed was full of white spots (Some stains).”

Mar 27, 2008 by William from Beaumont, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• That it was so close to everything.
• Had to pay $30 to park and $5 to use business center.

“It was nice and overall I had a good time but the pool was not heated.”

Mar 26, 2008 by Chris from Chicago, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location--close to the main strip but not so close that you're right near the noise.
• Valet parking was way backed up at 5:00--we waited over an hour.

“If you're going to Bourbon St, this is a great location. It's just a few blocks from the strip but not too close to hear the noise or get the rowdy crowds. The valet parking at 5:00 was insane. No exaggeration at all: we waited over an hour to drive the 2.5 blocks around the hotel to get valet parked. (We thought Camp St was backed up due to traffic, but when we got closer we realized the delay was the line getting into the Sheraton's valet parking area.) Valet parking (the only option) was $27 a night. There are other lots on Camp St. that are in the $15-20 range. I'd recommend these instead. Heads up: Wireless internet is $10 per 24 hour period. (Other wireless in the area requires a password so you can't mooch off another hotel's wireless for free.)”

Mar 24, 2008 by Nikki from Stafford, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• The hotel was centrally located near all of the tourist areas in New Orleans. As a result, I was able to park my vehicle for the entire stay.
• The water for bathing was lukewarm at best.

“Overall, we were very pleased with our stay at the Sheraton. There is nothing that I was displeased with. The decor of the room was very reflective of the local heritage and provided for an extremely relaxing setting after being out walking all day.”

Mar 21, 2008 by Daniel from Owasso, OK
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[7]

• Good snacks in the club room and nice maids.
• A security person trying help a drunk into my room at 5 am after I called security about the drunk.

“Nice hotel. Parking at $30 a night big time. Poor security protocol. Management tried to make up for it though with a credit. How do I get my credit?”

Mar 19, 2008 by Russell from Hartford, CT
Overall Rating: 4
Cleanliness:[6] • Staff:[3] • Location:[5]

• Not a good experience- would not want to stay again.
• Same as number 14.

“There were to many inconsistencies - the overall attitude of the front desk was very impersonal and very distant for my taste. I think that there is and undertone that exist which comes out toward guest.”

Mar 18, 2008 by Paul from Lafayette, LA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff was very professional. The prestige of the place.
• We were not met by a valley person right away. We just kind of stood there for 2 or 3 minutes waiting for someone to park our car.

“Classy place. Clean and good all around location. Friendly/professional staff.”

Mar 12, 2008 by Lisa from Fairhope, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was excellent, rooms were large.
• Bathrooms could be better maintained.

“Excellent value. Starbucks in hotel was very convenient.”

Mar 10, 2008 by Tom from Kansas City, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• location and comfort.
• short ceiling in the bathrooms.

“Great location, comfortable rooms, bright and airy lobby.”

Mar 8, 2008 by Matt from Arlington, LA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Friendly, helpful staff and nice public areas.
• The room was about a 2.5 star hotel, needs renovations!

“Overall, not a bad experience but I doubt I would say the same if I would have made regular price. The hotel is not a 4-star hotel. It may have been 10-15 years ago, but the room is very dated and needs renovation. The TV is old, there are none of the modern amenities that most business-travel hotels offer these days (refrigerator, microwave, free internet, etc.), and you have to pay $10/day for use of the workout facility! I'm sorry, Sheraton New Orleans, but if not for all the conventions giving New Orleans their charity right now, you would surely be losing money, as no one would pay $200+ to stay there. On the upside, the staff was friendly and the bed was very comfortable. And you just can't beat the location. My point is that no one should have to pay regular price until this hotel is updated.”

Mar 3, 2008 by Robert from Pensacola, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, Location, Location.
• Rooms were a little small with no fridge.

“Overall this Hotel was just fine. The location was great. My only real complaint is no fridge on the rooms. Valet was pricy, but expected in that area.”

Feb 29, 2008 by Kim from Madison, MS
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• Close to Decatur and Bourbon Street.
• Not enough staff helping with check-in. I waited 22 minutes to get to talk with someone about checking in. Staff was busy with complaining customers.

“Too long of wait to check in. Valet parking pricey!! But for the location can't be beat!”

Feb 27, 2008 by Sherell from Wesley Chapel, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location was very convenient and in walking distance from everything...no need for a car.
• Understandable, but there was some show of deterioration and need for maintenance from Hurricane Katrina.

“Enjoyed my stay. The room was comfortable. The amenities as any upscale hotel is overpriced. However, just coming for the stay and to be in the middle of everything with great service, good choice.”

1 of 1 people found this review helpful.

Feb 26, 2008 by Jeff from Grant, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendliness of staff, responsiveness of staff.
• Plastic cups in room.

“Good location, nice and friendly staff, clean and well-kept.”

0 of 1 people found this review helpful.

Feb 12, 2008 by Carol from Pensacola, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Loved the view and floor length window on 25th floor.
• Had a hard time finding a vending machine that wasn't empty.

“Very professional staff upon check-in. The men on the curb were extremely helpful with valet parking and hailing cabs. Lovely room. Would be happy to and look forward to staying here again.”

1 of 1 people found this review helpful.

Feb 11, 2008 by Stephen from Kingwood, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Hotel is in like new condition.
• Rooms are a bit small, but this is DT New Orleans.

“Hotel must have been refurbished. Furnishings are great. Bedding is excellent. Bath towels are top quality. Bar downstairs is stunning in appearance. Did not dine here, but assume it would be top notch as menu had all the goodies.”

1 of 1 people found this review helpful.

Feb 11, 2008 by Jerry from Metairie, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The view of the river was outstanding. Convenient and Fun.
• Everything was fine.

“Excellent hotel.”

Feb 9, 2008 by Ira from Baton Rouge, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location is perfect for enjoying the soul and flavor of New Orleans.
• The valet parking was a bit pricey at $30.00/day.

“The Sheraton Hotel at 500 Canal St. is located right in the middle of numerous attractions. The French Quarter, Canal Place (a small mall of upscale stores), the River Walk, The Aquarium of the Americas and Jackson Square are just a few of the attractions which are only a short walk from this hotel. If you should happen to make to New Orleans for Mardi Gras, this is the place to stay. Several of the major parades pass right in front of the hotel. The staff was friendly and helpful and the hotel was kept very clean and orderly even though it was booked solid during my stay.”

Feb 9, 2008 by Nicole from Tallahassee, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was in the middle of the event I went to do!
• No parking available when I arrived.

“I had a fabulous time. The hotel was very kind and as accommodating as possible. They did everything possible to make me feel like a Queen.”

Feb 9, 2008 by Gwen from Gulfport, MS
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The location and safety factor were excellent for the Mardi Gras celebration.
• We were not able to park at the facility and had to find other parking accommodations.

“The hotel experience was fine. The parking situation was inexcusable. The hotel should know times at which the city blocks the area accessing the hotel parking. If we were notified of times, we could have dropped the car off early, stored our luggage until check in time. We had to walk approx. 9 blocks with our luggage.”

Feb 9, 2008 by Tanya from Soldotna, AK
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Room was nice and clean and the proximity to everything was fantastic. Staff was nice even though very busy.
• A little disorganized in the public areas. During Super Bowl, televisions in restaurant and big screen were off sync.

“A great place to stay for location and cleanliness. This hotel could easily be comfortable for business or personal travelers. Staff is friendly and helpful. It is what one expects from a name like Sheraton.”

Jan 24, 2008 by Linda from Centre, AL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The location is great and the concierge service was excellent.
• The staff was occasionally slow in honoring requests.

“We were very happy with the hotel. It was close to everything and during our stay we made several requests of the concierge and were extremely pleased with the service we received.”

Jan 9, 2008 by Sarah from Auburn, AL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location.
• Very expensive parking.

“Nice stay spent too much money.”

Jan 8, 2008 by Krysta from League City, TX
Overall Rating: 2
Cleanliness:[5] • Staff:[4] • Location:[1]

• The restaurant food was good, service was poor.
• Did not get a room that was paid for, vending machines were empty, and could hear everything in rooms next door.

“I would not stay at the Sheraton again. We did not get the room that we asked for, the coke vending machines had nothing in them, and the service was poor. The concierge was very rude and the restaurant staff was too busy worrying about when they were getting off to take care of their customers. Overall, the time spent in the hotel was not enjoyable.”

Jan 8, 2008 by John from Chicago, IL
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[9]

• The view from the hotel at night was great and the concierge was very helpful with my requests.
• There was a long line at check -in and there are minor imperfections in public areas which could be taken care of with a little more attention to detail.

“The hotel is in a great location, a couple of blocks from Bourbon Street but just enough away to escape the craziness when you come back to your room. The views are great at night and the hotel staff is very helpful. The luxury factor of the hotel could be upgraded a bit with a little more attention to physical details. This would truly put it in the category of luxury hotel. Overall I had a great experience. The concierge even arranged for lilies to be delivered to my room as requested. I would highly recommend it.”

Jan 8, 2008 by Ryan from Marietta, GA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• Good location and room had great view of the city.
• Room was not ready for over an hour after check-in; had to park 10 blocks away.

“It was a busy time for the Sugar Bowl, but the room was not ready over an hour after check-in time and we would not have gotten it then if we didn't ask to speak with a manager. The parking lot was also full, so we had to park our car in what appeared to be a suspect part of town, although the hotel did provide a shuttle back to the hotel. Overall, not the best hotel experience and definitely not a 4 star experience, but it was kind of a crazy time with the Sugar Bowl in town.”

Jan 4, 2008 by James from Olive Branch, MS
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great room for the price.
• Parking was $30/night.

“Room was very nice for a reasonable price. Easy walking to Bourbon St.”

Jan 3, 2008 by Chad from Breaux Bridge, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• The beds, the views, and the location.
• The rooms we were given were probably not the best in the hotel, 10 dollar fee for health club.

“The location was great and the rooms were spacious and attractive. One of the rooms did have a cracked and peeling ceiling and the bathrooms were small. We had great views from the 40th floor and they accommodated our party by making sure we were on the same floor. The most upsetting thing about the hotel was the fee to use the health club. .”

Dec 29, 2007 by Lauren from Memphis, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The view of the city from the full length window was magnificent. (39th floor).
• The toilet ran the whole time and the noise from it was bother son.

“It was great! My son and his family were staying in another hotel, but my 2 1/2 granddaughter preferred my hotel because of the view from the window and also the room was much bigger than theirs. My daughter in law even mentioned that she wished they were in my hotel instead of theirs.”

Dec 26, 2007 by L H. from Shreveport, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, staff, and a Starbucks.
• Nothing it was great.

“Loved our stay, great location. Excellent staff, within walking distance of the French quarter and the superdome.”

Dec 26, 2007 by Brad from Lakeland, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location to French Quarter & other activities.
• Parking too expensive.

“4 star hotel w/excellent location to French Quarter and other new Orleans attractions. Beautiful view of new Orleans from our room. Spacious room and very clean. Would stay there again in a heartbeat.”

Dec 19, 2007 by Mike from Kettering, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location. It was a few blocks from bourbon St. And drenches quarter.
• Can't think of anything.

“Hotel was great. It was walking distance to French quarter, bourbon St., Harrahs and Riverwalk. It was also a few blocks away from bourbon St., so it wasn't loud at night. Had no issues with noise at the hotel! Great place!”

Dec 18, 2007 by Lj from Madison, MS
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Bed was very comfortable.
• No refreshments in room.

“Typical for hotel chain; clean rooms, big comfortable bed; nothing particularly appealing about room, but very functional.”

Dec 17, 2007 by Greg from Prospect, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent location and hotel was very nice.
• Drinks and food were too high.

“Outstanding value if you bid. Very relaxing and close to Bourbon St, Harass Casino, and Convention Center.”

Dec 15, 2007 by Tom from Oriskany, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location.
• Room service was too expensive!

“Great location, upscale atmosphere, terribly overpriced room service.”

Dec 2, 2007 by Kim from Pleasant Grove, AL
Overall Rating: 2
Cleanliness:[4] • Staff:[3] • Location:[5]

• The hotel was located on canal which is close to other attractions. We did not have to drive anywhere.
• The hotel did not have enough parking the amount of guest booked for the weekend. The room smelled of stale smoke and towels were dirty.

“The hotel staffs were nice but you had to go through several people to get to your room. One person to get your bags out of the car, stand in bell men line then a bell man takes you to the room. The check-in line was extremely long and not enough attendants to check people in. The room was supposed to be a Starwood preferred room. It smelled of stale smoke, the towels were dirty and the bathroom facilities were very old and cracked. There was not enough parking at the hotel so they recommended a parking garage which they said was of no charge at first. Once at the parking garage there was an enormous price that needed to be paid. The garage attendant was not aware of the waived fee. The hotel valet department later stated that they gave us incorrect information. I did not enjoy my stay at the Sheraton New Orleans and will not recommend to anyone else.”

Nov 30, 2007 by Debbra from Batonrouge, LA
Overall Rating: 5
Cleanliness:[1] • Staff:[3] • Location:[8]

• Room service, bell service.
• Bathroom was dirty, old soap and shampoo in tub, valet parking full, slow response of housekeeping when problem was conveyed.

“Did not meet normal expectations of previous stays here. I believe if I call in a problem about the sanitary conditions of my bathroom, housekeeping should have come and promptly taken care of such. I ended up cleaning my own bathroom so I could shower and head to my destination. Room service did comp me a day of parking. But this is unacceptable for a hotel of this star quality and for infection control issues. The door was also misaligned and had to be pretty much slammed in order to close it. A nuisance to say the least. The noise level from other patrons was ridiculous!”

Nov 5, 2007 by Tomas from Florence, MS
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[10]

• The location.
• There was not any free "Wi-Fi" internet service; it was $10 a day!

“The hotel was nice, however; due to the reputation that is earned from this hotel because of the name I was upset to learn that I would have to pay $10 per day to use my lap top in the room!”