User Reviews for Sheraton New Orleans Hotel

Research User Reviews for Sheraton New Orleans Hotel (1-20 of 304)

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Oct 29, 2009 by David from Cypress,TX
Overall Rating: 5

• Good location.
• Very rude staff. We did not feel welcome here.

“We encountered three staff personnel and all were very rude. It was as if we were bothering them that we wanted to check into our room. The room, though, was nice and the location is great.”

Oct 16, 2009 by Fred from Pensacola,FL
Overall Rating: 9

“Excellent staff, accommodations and locale. 4 stars for half price. Sweet.”

Oct 12, 2009 by Tracy from San Diego,CA
Overall Rating: 8

• Ambiance is good and staff is very friendly and helpful.
• Not sure but my room was noisy (possibly elevator).

“Enjoyed my stay here and preferred over the intercontinental (though staff was excellent there too). I just found the Sheraton had a better layout.”

Oct 12, 2009 by Michael from Houston,TX
Overall Rating: 9

• It is close to Bourbon Street and the casino.
• The AC did not get as cold as I wanted.

“Very nice.”

Oct 7, 2009 by Pam from Ocean Springs,MS
Overall Rating: 10

“Excellent all the way around.”

Sep 30, 2009 by Mark from Suffolk,VA
Overall Rating: 6

• Location to French Quarters.
• Rooms not up-to-date.

“This hotel was extremely dated and not reflective of a Sheraton.”

Sep 18, 2009 by Anna from Atlanta, GA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[10]

• Central location, clean rooms, friendly service.
• Charge for wireless/high speed internet access, expensive required valet.

“I stayed at this hotel because of a conference that was being held here. It was a clean hotel with good service. However, it is beyond comprehension to me why there is no complimentary wireless access or why it is so poor all throughout the hotel. What is more, valet parking is required and it's $30/day! If you're about the French Quarter (I'm not), it's in a pretty good location.”

Jul 24, 2009 by Heather from Richland,MS
Overall Rating: 10

• Very beautiful, friendly staff and
  enjoyed thoroughly.

“Very beautiful, friendly staff, literally 1 block from Bourbon Street; enjoyed thoroughly.”

Jul 13, 2009 by Sean from Monroe,LA
Overall Rating: 1

• The work out place.

“I tried to extend my stay and staff did by one night then I decided to extend again and they told me they had no rooms.”

0 of 1 people found this review helpful.

Jun 30, 2009 by John from Baton Rouge,LA
Overall Rating: 5

• Location.
• Definitely not 4 star.

“Business class hotel.”

Jun 27, 2009 by Robert from Dallas,TX
Overall Rating: 5

• Nice location.
• Seems like every time I did something, I had to tip someone. I couldn't even carry my own bags.

“Nice location and good facilities. However, the system is created the maximum number of tippable situations. Be aware.”

Jun 26, 2009 by Robert from Concord,CA
Overall Rating: 1

• It`s OK.
• Charging me for something
  I did not use.

“Hotel was OK.”

0 of 1 people found this review helpful.

Jun 25, 2009 by Tonya from Brewton,AL
Overall Rating: 10

• The view from our room was amazing.

“Overall, the hotel was excellent. Our room was clean and the staff was friendly. The only thing I did not like was the location.”

Jun 24, 2009 by Jason from Ocean Springs,MS
Overall Rating: 9

• Location, room size, toiletries.
• $30 to park.

“Typical downtown NOLA hotel. Way better than staying in the Quarter cruise its still an easy walk. The Quarter smells, dont get me wrong it's fun, but it smells.”

Jun 24, 2009 by Bill from Montgomery,AL
Overall Rating: 8

• Ambiance.
• Noise under room doors.

“Great service, clean and nice hotel.”

Jun 21, 2009 by Barry Henry from Houston,TX
Overall Rating: 10

• Location and cleaniness
• Late night menu for room service

“We enjoyed our stay and services were great. I would definitely recommend this hotel to friends and family.”

May 29, 2009 by Cara from Georgetown,TX
Overall Rating: 8

• The staff was very attentive.
• The bathroom floor grout appeared dirty. There were dust bunnies on the bathroom door hinges.

“The staff was very attentive from the time we pulled in. We were informed upfront that the parking fee would be $30.00, but there are few choices in the downtown area and we had driven 8 hours to get there. Staff was helpful in directing us to restaurants that serve local cuisine.”

May 17, 2009 by MaryL from Frankenmuth,MI
Overall Rating: 10

• Liked the fragrant shampoo, conditioner, and lotion.
• High price to pay to work out in the gymnasium.

“Very nice upscale hotel to stay in.”

May 4, 2009 by Kim from Boca Raton,FL
Overall Rating: 9

• Location.
• Price of parking, price of room service, no free wireless internet.

“The hotel was downtown and in a perfect location. The only downside was no free internet.”

Apr 23, 2009 by David from Tulsa,OK
Overall Rating: 4

• Location.

“Furnishings and carpeting
were worn and dark.”

Apr 1, 2009 by Connie Pierce from New Orleans
Overall Rating: 3
Cleanliness:[4] • Staff:[1] • Location:[6]

• The only thing I enjoyed was the view.
• Mold in the bathroom.

“I did not like the service a the hotel, my linen has stains on it, the bathroom had mold around the tub. No internet access, the valet parking $30 a day outrageous. I would not stay at this hotel ever again.”

Apr 1, 2009 by Stewart from Laurel,MS
Overall Rating: 8

• Bellmen were nice.
• Parking, 2 cars cost as much as the room.

“Good hotel, but lacked a few things: like paper & pen, sugar for coffee, had to call for a hair dryer. Other than that, the service and hotel was worth the value & price.”

Mar 23, 2009 by Brian J. from Long Beach,NY
Overall Rating: 6

• The lobby bar and starbucks are great.

“Rooms need to be updated. The first room that I was given had stains all over the carpet. My last day housekeeping got to my room at 4pm and totally unacceptable.”

Mar 18, 2009 by James from Shreveport,LA
Overall Rating: 4

• Location.
• Valet. 1 hour wait to leave each time. Forgot first time. Brought wrong car the next.

“Central area was nice. Rooms were dated, but clean.”

Mar 18, 2009 by Vicky from Cypress,TX
Overall Rating: 10

• Location was great, staff was helpful with information about new Orleans.
• Price to valet was
  $30 a day!

“Hotel was beautiful and conveniently located near the places I wanted to visit. All of the staff was kind and very helpful and always pleasant.”

Mar 18, 2009 by Michael from Tallahassee,FL
Overall Rating: 9

• Very upscale looking, nice sized room.
• Concierge wasn't very helpful.

“Very close to the French Quarter, so it makes it easy to walk over there and not worry about taxis/driving. The hotel had a very nice interior; the room was nice and clean. It would have been better if there had been some sort of continental breakfast. The parking is pretty expensive ($30 for the one night we were there) so if you can find an alternative parking spot that's cheaper you should consider it.”

Mar 10, 2009 by Lindsey from Thivocaux,LA
Overall Rating: 5

• Paying to park at the hotel.

“Everything was good, but 30 a night to park at this hotel when you're already paying a lot to stay there was a little much.”

Jan 8, 2009 by Ellen from Jacksonville,FL
Overall Rating: 4

• Nice view.
• The valet parking was not organized and had traffic tied up for 3 hours to park only to find out it would still be another 45 minutes and parked elsewhere.

“The hotel didn't seem like it was set up to accommodate its patrons. We sat in traffic for 3 hours waiting to valet only to find out it would be another 45 minutes to park and your valet suggested another parking area so we had to pay $40.00 to park elsewhere. I am still not sure if our room had been totally cleaned because there was still trash in the trash cans and when I tried to call down to the desk, I kept getting put on hold. We ate at the restaurant and our steaks weren't cooked the way we requested and they kept forgetting to bring our drinks (soda) we ordered and it was not worth the money.”

Jan 1, 2009 by Billy from High Point,NC
Overall Rating: 10

• Location & nice quality rooms.
• Upon check-in told us no King rooms were available.

“Stay was quite pleasent. Great location for walking the French Quarter. Priceline promotion we booked featured a King room, but upon check-in we were told a King was not available. When we objected to the change a King room was found.”

Oct 16, 2008 by Erica
Overall Rating: 10

• Very convenient location.
• Valet took a little longer than expected.

“Overall the hotel was great.”

Aug 3, 2008 by Alan from Detroit, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The quality and professional attitude of everyone there was excellent.

“Superb.”

Jul 29, 2008 by Reed from Plainfield, NH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very good gym, and excellent view from the club room.
• A broken bathroom faucet was repaired and broke again. The electronic key cards frequently fail.

“Good location, club room was a great value since I used the gym daily and it made breakfast with my 2 year old really easy. The pool was nice but a bit on the small side and the pool deck would get crowded. We used this hotel for a combo of going to the Convention Center and leisure activities so it was a good middle ground although it was a bit far to the Convention Center since it was over 95 outside. I would definitely go there again.”

Jul 27, 2008 by Steve from Kalamazoo, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The decor of the room was very nice and comfortable.
• The fitness room needs updating.

“This is a very nice hotel. It was very clean and comfortable. It was a very busy place as it is a convention center. I am a frequent business traveler to New Orleans and this is one of my favorite hotels to stay at. I would definitely stay there again on my next trip. Only one complaint. I wish they would update their fitness room. Besides that, it is wonderful!”

Jul 23, 2008 by Jane from Vancouver, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The rooms were clean and the beds were comfortable. The view was spectacular.
• The quality and prices in the restaurant.

“My daughter and I stayed here on our recent trip to NOLA. The location was great for all of our activities. The hotel was very comfortable with wonderful views. Enjoyed the pool for cooling off in the afternoons. Very nice workout area. Skip the restaurant. Poor food quality.”

Jul 20, 2008 by Celeste from Meriden, CT
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice room.
• No microwave available, charged for the gym and internet.

“The hotel was lovely and the service was very good. I wish the pool stayed open later and we had free internet access and gym use.”

Jul 18, 2008 by Celeste from Meriden, CT
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room was comfortable.
• Charged to use gym and internet. Pool closed early.

“The hotel was beautiful and the service was good. However we feel that they nickel and dime you by charging for internet access and to use the gym. The pool closed early (to us 9 pm).”

Jul 12, 2008 by Tonya from Ridgeland, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was very nice and courteous. They went above and beyond, especially the bell guys.
• I did not like that there was no refrigerator or microwave in the rooms.

“This hotel is in an excellent location. Walking distance, if you feel like it, to everything. The hotel staff was very friendly and went out of the way to get you what you needed. Will definitely stay there again.”

Jul 3, 2008 by Yong from New Orleans, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Felt good during staying.
• Everything is ok.

“Thanks your recommending.”

Jul 2, 2008 by Linda from Pensacola, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Centrally located. Nice rooms and safe environment.
• Nothing negative to say about the hotel.

“The hotel was in a great location, easy to walk everywhere. I was with my daughter and grandson and we were on the 25th floor which had an awesome view.”

Jun 3, 2008 by Matt from Lockport, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was extremely polite and helpful. From the valet to the guy who brought me extra towels, I noticed the extra effort.
• Nothing.

“Excellent customer service. For example, I called guest services for extra towels and they arrived five minutes later. One minute after that, I received a call confirming my towels arrived and asking if their was anything else I needed. I was definitely impressed with the extra effort considering the hotel has upwards of 40 floors. The location was great; two blocks from the west end of the French Quarter, with views of the Mississippi River. I would definitely recommend this hotel.”

May 31, 2008 by Troy from Pearland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, view, quick check-in, location, fast elevators.
• The A/C thermostat read 65 F but was really about 72 F it would not go lower. 72 was bearable thought and if that was the worst thing than I'm ok.

“Easy walk to every where. Close to Casino, Bourbon St., Garden Dist. The view from the 43rd floor to the Mighty Mississippi was great. The elevators were super fast. Check-in and out was a breeze. Valet parking is about $30 a day so just factor that into your pricing. Very romantic. The wife and I had a great stay.”

May 29, 2008 by Stuart from Portland, OR
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Great location.
• Having to pay for wireless internet access.

“Lovely hotel in a great location on the edge of the French Quarter. Disappointed that a hotel of this quality does not include internet access in room as part of the price.”

May 29, 2008 by Kl from Iowa, LA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[10]

• Location was great.
• Not the cleanest place, not small children friendly.

“The location of the hotel was perfect; we parked and were able to walk to everything we wanted to do. Our first room had plumbing issues and we had to change rooms. Next room was fine but bathroom was not very great. Rust on tub handrail. Mildew in the tub.”

May 28, 2008 by Tiffany from Brandon, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was the best part.
• Our view was a lot of construction & check in time was 3:00pm.

“Overall our stay was great. Nice little bar downstairs to sit, the location was the best part of all. The rooms were nice. Check in time could have been earlier! Ballet parking was great, even if you had to ask them to go back to your car like twice for things you forgot, they didnt mind! ;).”

May 28, 2008 by Steven from Pace, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was great; Starbucks coffee in room; great view.
• Pricey valet ($30/day); pricey drinks at bar ($5.50 for a bottle of domestic beer).

“The location was great, there's Starbucks coffee in the room (yum!), and the room was very clean with a great view of the city. The valet; however, was $30/day and a bottle of domestic beer at their bar was $5.50. Also, there is a Starbucks located in the lobby; however, my wife and I noticed a couple of flies buzzing around in the bagels. Other than that, it was great! We would stay again.”

May 28, 2008 by Dan from Burr Ridge, IL
Overall Rating: 5
Cleanliness:[8] • Location:[4]

• This was not in the French Quarter but not far from it.
• No personality at all. The hotel bar was boring the rooms were boring, the atmosphere was boring.

“Although there is nothing significant to complain about, the overall experience at this hotel was rather a big yawn. The rooms could use an update (bathrooms mostly) but there was nothing offensive about any of it. But the hotel lacks personality. When you come to New Orleans you expect personality. But you don't get it here. I was not crazy about it being outside of the French Quarter as well but it was the lowest price and that was important this time around. Next time I may not have that restriction and will choose another hotel.”

May 24, 2008 by Laurence from Chevy Chase, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Well located - close to downtown and the trade show.
• Staff didn't seem very prepared. Quality of service not uniformly excellent. Fees for gym not clear.

“Very well located and friendly. Attention to detail lacking. Hidden costs not appreciated - gym usage fees.”

May 22, 2008 by Leslie from Mt. Kisco, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great customer service.
• Hotel needs renovation badly.

“Customer service was outstanding. They provided extra cots in rooms. They were wonderful in providing extra toiletries. Staff was extremely attentive. The pool are was nice.”

May 21, 2008 by Paula from Baton Rouge, LA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• I like the location of this hotel. It was convenient to everything.
• Nothing.

“I enjoyed by short stay and would recommend this hotel.”

May 21, 2008 by Okem from Hoschton, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great locations and great views from the room and very accessible to everywhere.
• Old building and no vents in the bathrooms.

“Will visit again.”