User Reviews for Sheraton New Orleans Hotel

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May 29, 2009 by Cara from Georgetown,TX
Overall Rating: 8

• The staff was very attentive.
• The bathroom floor grout appeared dirty. There were dust bunnies on the bathroom door hinges.

“The staff was very attentive from the time we pulled in. We were informed upfront that the parking fee would be $30.00, but there are few choices in the downtown area and we had driven 8 hours to get there. Staff was helpful in directing us to restaurants that serve local cuisine.”

May 17, 2009 by MaryL from Frankenmuth,MI
Overall Rating: 10

• Liked the fragrant shampoo, conditioner, and lotion.
• High price to pay to work out in the gymnasium.

“Very nice upscale hotel to stay in.”

May 4, 2009 by Kim from Boca Raton,FL
Overall Rating: 9

• Location.
• Price of parking, price of room service, no free wireless internet.

“The hotel was downtown and in a perfect location. The only downside was no free internet.”

Apr 23, 2009 by David from Tulsa,OK
Overall Rating: 4

• Location.

“Furnishings and carpeting
were worn and dark.”

Apr 1, 2009 by Connie Pierce from New Orleans
Overall Rating: 3
Cleanliness:[4] • Staff:[1] • Location:[6]

• The only thing I enjoyed was the view.
• Mold in the bathroom.

“I did not like the service a the hotel, my linen has stains on it, the bathroom had mold around the tub. No internet access, the valet parking $30 a day outrageous. I would not stay at this hotel ever again.”

Apr 1, 2009 by Stewart from Laurel,MS
Overall Rating: 8

• Bellmen were nice.
• Parking, 2 cars cost as much as the room.

“Good hotel, but lacked a few things: like paper & pen, sugar for coffee, had to call for a hair dryer. Other than that, the service and hotel was worth the value & price.”

Mar 23, 2009 by Brian J. from Long Beach,NY
Overall Rating: 6

• The lobby bar and starbucks are great.

“Rooms need to be updated. The first room that I was given had stains all over the carpet. My last day housekeeping got to my room at 4pm and totally unacceptable.”

Mar 18, 2009 by James from Shreveport,LA
Overall Rating: 4

• Location.
• Valet. 1 hour wait to leave each time. Forgot first time. Brought wrong car the next.

“Central area was nice. Rooms were dated, but clean.”

Mar 18, 2009 by Vicky from Cypress,TX
Overall Rating: 10

• Location was great, staff was helpful with information about new Orleans.
• Price to valet was
  $30 a day!

“Hotel was beautiful and conveniently located near the places I wanted to visit. All of the staff was kind and very helpful and always pleasant.”

Mar 18, 2009 by Michael from Tallahassee,FL
Overall Rating: 9

• Very upscale looking, nice sized room.
• Concierge wasn't very helpful.

“Very close to the French Quarter, so it makes it easy to walk over there and not worry about taxis/driving. The hotel had a very nice interior; the room was nice and clean. It would have been better if there had been some sort of continental breakfast. The parking is pretty expensive ($30 for the one night we were there) so if you can find an alternative parking spot that's cheaper you should consider it.”

Mar 10, 2009 by Lindsey from Thivocaux,LA
Overall Rating: 5

• Paying to park at the hotel.

“Everything was good, but 30 a night to park at this hotel when you're already paying a lot to stay there was a little much.”

Jan 8, 2009 by Ellen from Jacksonville,FL
Overall Rating: 4

• Nice view.
• The valet parking was not organized and had traffic tied up for 3 hours to park only to find out it would still be another 45 minutes and parked elsewhere.

“The hotel didn't seem like it was set up to accommodate its patrons. We sat in traffic for 3 hours waiting to valet only to find out it would be another 45 minutes to park and your valet suggested another parking area so we had to pay $40.00 to park elsewhere. I am still not sure if our room had been totally cleaned because there was still trash in the trash cans and when I tried to call down to the desk, I kept getting put on hold. We ate at the restaurant and our steaks weren't cooked the way we requested and they kept forgetting to bring our drinks (soda) we ordered and it was not worth the money.”

Jan 1, 2009 by Billy from High Point,NC
Overall Rating: 10

• Location & nice quality rooms.
• Upon check-in told us no King rooms were available.

“Stay was quite pleasent. Great location for walking the French Quarter. Priceline promotion we booked featured a King room, but upon check-in we were told a King was not available. When we objected to the change a King room was found.”

Oct 16, 2008 by Erica
Overall Rating: 10

• Very convenient location.
• Valet took a little longer than expected.

“Overall the hotel was great.”

Aug 3, 2008 by Alan from Detroit, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The quality and professional attitude of everyone there was excellent.

“Superb.”

Jul 29, 2008 by Reed from Plainfield, NH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very good gym, and excellent view from the club room.
• A broken bathroom faucet was repaired and broke again. The electronic key cards frequently fail.

“Good location, club room was a great value since I used the gym daily and it made breakfast with my 2 year old really easy. The pool was nice but a bit on the small side and the pool deck would get crowded. We used this hotel for a combo of going to the Convention Center and leisure activities so it was a good middle ground although it was a bit far to the Convention Center since it was over 95 outside. I would definitely go there again.”

Jul 27, 2008 by Steve from Kalamazoo, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The decor of the room was very nice and comfortable.
• The fitness room needs updating.

“This is a very nice hotel. It was very clean and comfortable. It was a very busy place as it is a convention center. I am a frequent business traveler to New Orleans and this is one of my favorite hotels to stay at. I would definitely stay there again on my next trip. Only one complaint. I wish they would update their fitness room. Besides that, it is wonderful!”

Jul 23, 2008 by Jane from Vancouver, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The rooms were clean and the beds were comfortable. The view was spectacular.
• The quality and prices in the restaurant.

“My daughter and I stayed here on our recent trip to NOLA. The location was great for all of our activities. The hotel was very comfortable with wonderful views. Enjoyed the pool for cooling off in the afternoons. Very nice workout area. Skip the restaurant. Poor food quality.”

Jul 20, 2008 by Celeste from Meriden, CT
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice room.
• No microwave available, charged for the gym and internet.

“The hotel was lovely and the service was very good. I wish the pool stayed open later and we had free internet access and gym use.”

Jul 18, 2008 by Celeste from Meriden, CT
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room was comfortable.
• Charged to use gym and internet. Pool closed early.

“The hotel was beautiful and the service was good. However we feel that they nickel and dime you by charging for internet access and to use the gym. The pool closed early (to us 9 pm).”

Jul 12, 2008 by Tonya from Ridgeland, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was very nice and courteous. They went above and beyond, especially the bell guys.
• I did not like that there was no refrigerator or microwave in the rooms.

“This hotel is in an excellent location. Walking distance, if you feel like it, to everything. The hotel staff was very friendly and went out of the way to get you what you needed. Will definitely stay there again.”

Jul 3, 2008 by Yong from New Orleans, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Felt good during staying.
• Everything is ok.

“Thanks your recommending.”

Jul 2, 2008 by Linda from Pensacola, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Centrally located. Nice rooms and safe environment.
• Nothing negative to say about the hotel.

“The hotel was in a great location, easy to walk everywhere. I was with my daughter and grandson and we were on the 25th floor which had an awesome view.”

Jun 3, 2008 by Matt from Lockport, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was extremely polite and helpful. From the valet to the guy who brought me extra towels, I noticed the extra effort.
• Nothing.

“Excellent customer service. For example, I called guest services for extra towels and they arrived five minutes later. One minute after that, I received a call confirming my towels arrived and asking if their was anything else I needed. I was definitely impressed with the extra effort considering the hotel has upwards of 40 floors. The location was great; two blocks from the west end of the French Quarter, with views of the Mississippi River. I would definitely recommend this hotel.”

May 31, 2008 by Troy from Pearland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, view, quick check-in, location, fast elevators.
• The A/C thermostat read 65 F but was really about 72 F it would not go lower. 72 was bearable thought and if that was the worst thing than I'm ok.

“Easy walk to every where. Close to Casino, Bourbon St., Garden Dist. The view from the 43rd floor to the Mighty Mississippi was great. The elevators were super fast. Check-in and out was a breeze. Valet parking is about $30 a day so just factor that into your pricing. Very romantic. The wife and I had a great stay.”

May 29, 2008 by Stuart from Portland, OR
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Great location.
• Having to pay for wireless internet access.

“Lovely hotel in a great location on the edge of the French Quarter. Disappointed that a hotel of this quality does not include internet access in room as part of the price.”

May 29, 2008 by Kl from Iowa, LA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[10]

• Location was great.
• Not the cleanest place, not small children friendly.

“The location of the hotel was perfect; we parked and were able to walk to everything we wanted to do. Our first room had plumbing issues and we had to change rooms. Next room was fine but bathroom was not very great. Rust on tub handrail. Mildew in the tub.”

May 28, 2008 by Tiffany from Brandon, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was the best part.
• Our view was a lot of construction & check in time was 3:00pm.

“Overall our stay was great. Nice little bar downstairs to sit, the location was the best part of all. The rooms were nice. Check in time could have been earlier! Ballet parking was great, even if you had to ask them to go back to your car like twice for things you forgot, they didnt mind! ;).”

May 28, 2008 by Steven from Pace, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was great; Starbucks coffee in room; great view.
• Pricey valet ($30/day); pricey drinks at bar ($5.50 for a bottle of domestic beer).

“The location was great, there's Starbucks coffee in the room (yum!), and the room was very clean with a great view of the city. The valet; however, was $30/day and a bottle of domestic beer at their bar was $5.50. Also, there is a Starbucks located in the lobby; however, my wife and I noticed a couple of flies buzzing around in the bagels. Other than that, it was great! We would stay again.”

May 28, 2008 by Dan from Burr Ridge, IL
Overall Rating: 5
Cleanliness:[8] • Location:[4]

• This was not in the French Quarter but not far from it.
• No personality at all. The hotel bar was boring the rooms were boring, the atmosphere was boring.

“Although there is nothing significant to complain about, the overall experience at this hotel was rather a big yawn. The rooms could use an update (bathrooms mostly) but there was nothing offensive about any of it. But the hotel lacks personality. When you come to New Orleans you expect personality. But you don't get it here. I was not crazy about it being outside of the French Quarter as well but it was the lowest price and that was important this time around. Next time I may not have that restriction and will choose another hotel.”

May 24, 2008 by Laurence from Chevy Chase, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Well located - close to downtown and the trade show.
• Staff didn't seem very prepared. Quality of service not uniformly excellent. Fees for gym not clear.

“Very well located and friendly. Attention to detail lacking. Hidden costs not appreciated - gym usage fees.”

May 22, 2008 by Leslie from Mt. Kisco, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great customer service.
• Hotel needs renovation badly.

“Customer service was outstanding. They provided extra cots in rooms. They were wonderful in providing extra toiletries. Staff was extremely attentive. The pool are was nice.”

May 21, 2008 by Paula from Baton Rouge, LA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• I like the location of this hotel. It was convenient to everything.
• Nothing.

“I enjoyed by short stay and would recommend this hotel.”

May 21, 2008 by Okem from Hoschton, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great locations and great views from the room and very accessible to everywhere.
• Old building and no vents in the bathrooms.

“Will visit again.”

May 20, 2008 by Chang from Bonita, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Good location, clean room.
• No free internet.

“Good view in the upper level.”

0 of 1 people found this review helpful.

May 15, 2008 by Roe from Hayward, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location. Walking distance to everything.
• Maid service comes too early and unannounced.

“Great place.”

May 12, 2008 by Helena from West Palm Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Gorgeous lobby and convenient location!
• Nothing.

“Great location-in the Center of New Orleans. Clean and comfy accommodations.”

May 11, 2008 by Bryce from White Plains, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent location good view.
• No minibar or snacks available in my room.

“Great location, decent size room. It would be better if the doors did not slam so loudly.”

Apr 25, 2008 by Keith from Luling, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice room.
• Parking was $26.

“Nice room with a nice view.”

Apr 20, 2008 by Harry from Richmond, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location.
• Noisy in the room - "old walls"

“Nice place, great location. In good shape, but not a 4 star property solid 3 star though. Enjoyed it and it was a reasonable value.”

Apr 14, 2008 by Sheri from Lumberton, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Has a Starbucks, a giant screen TV in lobby and great location.
• Bell hops were very slow.

“Great location, would highly recommend this hotel to others.”

Apr 14, 2008 by Larry from Lake Charles, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the room because it was on the 41st floor! Nice view.
• I really didn't like the surprise $30.00 fee for parking but I did bring my car down a lot.

“Overall I liked the location on Canal St. right near the quarter. Easy walk. Good bar in the lobby. Kept car parked in garage. They basically took good care of me. I would recommend it.”

Apr 13, 2008 by Joseph from Ottawa, ON CA
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great classic look and good staff service.
• When I arrived, the hotel was overbooked and I had to stay at the Marriott.

“Despite booking the hotel several weeks in advance, when I arrived, the hotel was overbooked and I had to stay at the Marriott. They tried to make it up to me with a letter of apology and a fruit basket, and since my luggage was lost on the plane, a shaving kit and personal hygiene kit. It worked. Despite the initial mix up, I greatly enjoyed my stay there. I think the mistake was rare and would still recommend the hotel.”

Apr 11, 2008 by Christine from Kent, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location-Fantastic Staff.
• The only thing I can think of is that you have to valet park and it is expensive. However, from what I saw in the city, all parking was.

“Beautiful lobby. Amazing view. We had a great time and would use this hotel again.”

Apr 10, 2008 by Alex from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The overall atmosphere was much more than I expected and it was wonderful.
• No complaints.

“The hotel was located just minutes from the attractions of the French quarter. Everything you would want to see or do was within walking distance allowing us to save money on cabs and enjoy the city more. We will definitely stay in the Sheraton new Orleans again.”

Apr 1, 2008 by Lisa from Gulfport, MS
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The Sheraton was convenient to the River walk for shopping and the French Qtr for dining.
• Even though our room was non-smoking, there was still a musty, faint smell of smoke in the room.

“I would recommend the Sheraton in New Orleans Downtown as a high-quality place to visit. We had an enjoyable experience.”

Mar 28, 2008 by Fernando M. from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[4] • Location:[9]

• I love the fact that I arrived a week early and they were still able to get me into a room.
• That when I called for toilet papers; it was never taken to our room until the next morning. Not even when they came to clean our room they left nothing.

“It was good; I arrived a week early and was still able to get into a room very cool. But, when they came to clean our room they left nothing or replaced anything no clean towels or toilet paper, and the bed was full of white spots (Some stains).”

Mar 27, 2008 by William from Beaumont, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• That it was so close to everything.
• Had to pay $30 to park and $5 to use business center.

“It was nice and overall I had a good time but the pool was not heated.”

Mar 26, 2008 by Chris from Chicago, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location--close to the main strip but not so close that you're right near the noise.
• Valet parking was way backed up at 5:00--we waited over an hour.

“If you're going to Bourbon St, this is a great location. It's just a few blocks from the strip but not too close to hear the noise or get the rowdy crowds. The valet parking at 5:00 was insane. No exaggeration at all: we waited over an hour to drive the 2.5 blocks around the hotel to get valet parked. (We thought Camp St was backed up due to traffic, but when we got closer we realized the delay was the line getting into the Sheraton's valet parking area.) Valet parking (the only option) was $27 a night. There are other lots on Camp St. that are in the $15-20 range. I'd recommend these instead. Heads up: Wireless internet is $10 per 24 hour period. (Other wireless in the area requires a password so you can't mooch off another hotel's wireless for free.)”

Mar 24, 2008 by Nikki from Stafford, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• The hotel was centrally located near all of the tourist areas in New Orleans. As a result, I was able to park my vehicle for the entire stay.
• The water for bathing was lukewarm at best.

“Overall, we were very pleased with our stay at the Sheraton. There is nothing that I was displeased with. The decor of the room was very reflective of the local heritage and provided for an extremely relaxing setting after being out walking all day.”