User Reviews for Marriott New Orleans

Research User Reviews for Marriott New Orleans (1-20 of 516)

• Add Your Own Review »

Dec 6, 2009 by Paul from Sudbury,Canada
Overall Rating: 9

• Great location, provided umbrellas when raining.
• Slow car valet service. Starbucks should be open later.

“Excellent, and clean hotel and staff.”

Dec 2, 2009 by Mark from Spring Hill,FL
Overall Rating: 2

• The room was clean.
• Loud. Not enough staff. Staff was rude.

“Not a 4 star. Not even close. Feel very bad.”

Dec 2, 2009 by Roderick from Baton Rouge,LA
Overall Rating: 9

• We liked the accomodations as well as the restaurant.
• When the hotel filled up there was a long waiting line controlled by a security guard to get on the elevators. this was very difficult for seniors.

“Very clean and neat. Excellent room accomodations and friendly staff. Hotel parking is $33/day, which I feel was a little steep.”

Nov 17, 2009 by Dottie from Santa Barbara,CA
Overall Rating: 9

• Location
• Charge for in-room WiFi. Why??Had to go to lobby.

“Excellent location when visiting New Orleans. Walking distance to French Quarter, Casino and restaurants.”

Oct 27, 2009 by rebecca from Benton,IL
Overall Rating: 10

“Staff at the hotel know the area very well and gave great suggestions for what to see, where to eat. My son got sick during our stay and staff told me about a capable, fast and convenient urgent care facility. Thanks!”

Oct 23, 2009 by Dale from Hazlehurst,MS
Overall Rating: 6

• Check In was pleasant.

“Not impressed, room looked like Budget Motel room & size of Motel 6, Don't plan a return, Had much better rooms
at Hilton's Moderate priced hotels.”

Oct 19, 2009 by Jennifer from Collierville,TN
Overall Rating: 6

• Location is fantastic.
• Other than the valet attendant, no one else cared about you.

“There are only a few positive things to say about this hotel. The three best things about the hotel are that the valet attendants are very nice and friendly, the location and the room was clean. The size of the room was extremely disappointing for the price. It was quite small. The surcharges are ridiculous! Parking for one night was $33.00 not counting tip. The surcharge for the privilege to use their internet service is nearly $15.00. Check out at the hotel is not until noon. However, housekeeping starting cleaning rooms at 9 am and seemed quite agitated that I had not left yet. After the third time they knocked on my door, even with the do not disturb sign outside, I decided to leave. I have stayed at other Marriott hotels, however, even as pretty and clean as it is, it was still a terrible overall experience, especially for the price!”

Oct 9, 2009 by Judy from Boca Raton,FL
Overall Rating: 10

• Location, clean, cocktail lounge.
• No bar at the pool.

“This hotel was great and I would stay there again.”

Oct 4, 2009 by Kate from Lake Charles,LA
Overall Rating: 10

• Location and staff were great!

“Very nice, we enjoyed our stay. The staff was very friendly, the hotel was very attractive and comfortable.”

Sep 30, 2009 by John from Warren,NJ
Overall Rating: 10

• The location was close to every attraction.
• I would have preferred a single king size bed.

“The hotel was centrally located to all the major attractions. The staff was accommodating and the hotel was well maintained.”

Sep 22, 2009 by Becky from Vista,CA
Overall Rating: 10

• View/location/upper class.
• High cost of parking. It was $30 plus.

“Enjoyed our stay, Starbucks was inside, beautiful pool and nice staff.”

Sep 21, 2009 by Greg from Lafayette,LA
Overall Rating: 7

• Clean, very nice staff, close to attractions.
• Very bad smoky smell in lobby from restaurant. Crazy parking fee of $29.

“Very nice hotel. Nothing special, but everything done well.”

Sep 17, 2009 by Paula from Hattiesburg,MS
Overall Rating: 10

• Location. Also the bed was very comfortable.
• The shower is awful and has always been awful no matter what room. No pressure.

“This hotel is in one of the most convenient locations if you're interested in walking on foot through the French Quarter. Ask for a room with a view of the river! Beautifully appointed lobby and rooms, but if good water pressure is a requirement for you, then this hotel is not.”

Sep 17, 2009 by David from Birmingham,AL
Overall Rating: 10

• Beautiful hotel and friendly staff.

“This was a beautiful hotel. The room was clean and comfortable. The hotel staff was helpful and friendly. It also has a great restaurant and bar. This hotel is perfect for couples looking for a get away. It was an amazing price for such a great hotel.”

Sep 16, 2009 by Alex from Dallas,TX
Overall Rating: 4

• Amazing location.
• Poor room quality.

“The lobby was great and the location is so convenient.”

Sep 14, 2009 by Chantal from Reno,NV
Overall Rating: 9

• Best hotel bed we've ever slept on!
• Wish there had been a table to eat our room service on.

“A typical four star hotel with great beds and a New Orleans theme. It also had a very beautiful bar and lounge area.”

Sep 13, 2009 by Ed from Odessa,FL
Overall Rating: 8

• In the center of French Quarter. Excellent.
• Dining at the hotel was too expensive.

“This was a great location, staff was wonderful, service impeccable. Would go there again any day. Just great hotel.”

Sep 11, 2009 by Karen from Gold River,CA
Overall Rating: 9

• The staff was very helpful.
• Restaurant breakfast service was lacking.

“Overall the hotel was fine. They do not offer free internet to hotel guests. That is a major negative. The restaurant staff was not very responsive, and the food was not necessarily as advertised.”

Sep 6, 2009 by Cathy from Houston,TX
Overall Rating: 7

• The location is wonderful. A couple of blocks west is the French Quarter, and a couple of blocks east is the Riverwalk. Perfect location to walk.
• Maid service was inconsiderate. Knocked on our door early in the morning day of check-out to ask if we were going to check out. and at what time.

“Not a bad choice given its great location to everything you would want to see sightseeing-wise. The hotel is decent-looking, not luxurious or fancy looking (for that, the Sheraton, just across the street looks better). Staff were very friendly, except for the maid. She came by on the day of check out early in the morning to ask if were were checking out and at what time - that's unnecessary given that the front desk knows that information and check out time is officially by noon. The maid didn't care if she woke us up, she wanted to let us know she was waiting for us to get out to get in to clean. Other than that, the staff was friendly and supportive. Was traveling with a 3-month old baby and were got a baby crib and a refrigerator (for free) w/in 5 mins of arriving.”

Aug 28, 2009 by Ed from Broad Channel,NY
Overall Rating: 9

• One of the desk staff, Andrew was extremely helpful.
• A girl working the concierge desk was useless for information.

“Overall a good experience. Helpful staff (except for one), clean, comfortable.”

Aug 24, 2009 by Sherry from Joplin,MO
Overall Rating: 9

• very accomodating staff/great room/great price
• ????

“Excellent location for experiencing the fun and action of the French Quarter. I highly recommend this location for those who want to enjoy the action, but also want to be able to enjoy their peace and quiet at the end of the evening!”

Aug 19, 2009 by Jaimie from Oklahoma City,OK
Overall Rating: 10

• I loved our view and the decor of the room and lobby.
• Wi-fi wasn't included in rate and parking fees were not presented before we parked.

“This hotel was a great choice, family friendly and very clean. The only reservations I had for this room is that the wi-fi wasn't included in the rate, and it should have been (as we stayed at a less expensive hotel the night before in Destin that had free wi-fi, free continental breakfast and free fridge/microwave in room) and the lady at the reception did not mention anything about fees for the parking garage, but rather just told us where it was. So, expect an extra $33.00 added to your hotel room for one night of parking!”

Aug 18, 2009 by Staci from Lafayette,LA
Overall Rating: 10

• I loved the beds. Very comfortable.

“Hotel staff, location, decorations, etc were all very nice. I love staying at marriotts and with your price it made the trip even better.”

Aug 17, 2009 by Tabbie from Fresno,TX
Overall Rating: 5

• Pretty close to all the city has to offer!
• The door jam of my room was coming off so I had a lost sense of security no other rooms were available due 2 weddings.

“Hotels was really nice and location was superb! Room was small yet comfy. Staff was helpful. Elevator system is weird!”

Aug 9, 2009 by Nicole from Austni,TX
Overall Rating: 8

• Clean rooms, good service, great restaurant inside hotel, great location too.

“Rooms were clean and presented well, loved the location and view.”

Aug 9, 2009 by Nick from Springfield,MO
Overall Rating: 9

• Within walking distance to all french quarter attractions, on Canal St, so it's fairly easy to find.
• Expensive parking, no other options than Valet which is $30/day

“This was a very nice hotel with a beautiful lobby and very clean rooms. I would recommend anyone to stay here on a visit to New Orleans. We stayed here one night before leaving for a cruise.”

Jul 21, 2009 by Rick and Pat from North Richland Hills,TX
Overall Rating: 10

• The bed was wonderful, slept great.
• No refrigerator in room.

“Our stay at the hotel was for our anniversary. It met all of our needs and exceeded our expectations. We would stay there again w/o hesitation, and would strongly recommend this hotel to all of our friends and family.”

Jun 25, 2009 by Anonymous from Tallahassee,FL
Overall Rating: 10

• Clean rooms, great location and
  friendly staff.
• No self parking in Marriott lot. Valet parking $30 per day. No other choices available. Excessive.

“Great view of the river and city from 39th floor! Clean rooms & lobby, friendly, helpful staff. Great location, short walk to Bourbon Street.”

Jun 24, 2009 by Catherine from Daphne,AL
Overall Rating: 10

• Location to French Quarter and Mississippi River attractions, Comfortable beds, hot shower, cool air conditioning.
• Pool side lounge chairs were hard to find. Wish there was a pool side bar and a hot tub!

“We really enjoyed our stay at this hotel. It was close to everything we wanted to visit - French Quarter, Casino, and the Riverwalk. The beds were so comfortable and we enjoyed sitting by the pool. I would recommend this hotel to my friends and family.”

Jun 24, 2009 by Samantha from Hammond,LA
Overall Rating: 8

• Good location.
• No robes, didn't receive a newspaper, parking too expensive.

“Nice atmosphere, clean rooms, good location.”

Jun 24, 2009 by Vicky from Ocean Springs,MS
Overall Rating: 9

• The location was great, close too all the things we wanted to visit, cleanliness and
  staff was friendly.
• Parking was $33, took awhile to get our vehicle.

“I would stay here again, I felt safe, the room was clean, the beds were comfortable and the location was perfect. Room was a little small, it was quiet at night, the bar area was nice but very expensive, we paid $20 for two drinks. Overall it was a very nice hotel and the staff was very friendly.”

Jun 24, 2009 by Jim from Vicksburg,MS
Overall Rating: 10

• Great location.

“The Marriott is a great hotel to stay. A few Blocks off Bourbon Street which is nice, it is noisy at the hotels near Bourbon on the weekend.”

Jun 23, 2009 by Rick from Conroe,TX
Overall Rating: 10

• Location to French Quarter.
• Room was very small for four stars.

“Our experience was very pleasing over all. Staff was courteous and helpful.”

Jun 18, 2009 by Rachel from Oklahoma City,OK
Overall Rating: 10

• We are never dissatisfied with Marriott and we were not let down again. Great place.

“Terrific. Location, near everything you want to do in the quarter. Clean, comfortable. What is not to like?”

Jun 16, 2009 by Betty from Grand Haven,MI
Overall Rating: 8

• Elevator system was efficient, pool area was spacious.
• Room & bathroom too small, no free wifi in room.

“Nice hotel close to French Quarter and Harrah's casino.”

Jun 4, 2009 by Chris from Collinsville,IL
Overall Rating: 9

• Location, view from room, and very nice public space.
• Parking and internet usage fees.

“Very nice hotel, great location, clean, friendly and helpful staff. Only negative (although typical) is extra fees for parking and
WIFI internet.”

Jun 3, 2009 by Megan from Pine Bluff,AR
Overall Rating: 9

• Great location, comfortable rooms, and nice bath products.
• Expensive parking, dirty remote control.

“I have lived in New Orleans for 5 years. I came back for 2 days to take care of some business. My mother accompanied me. The hotel was overall nice and clean. The bedding was comfortable although it made us a little itchy at first. I am very paranoid about staying in hotels because I lived in one for a year (the Hilton) and I know that they usually just surface clean so appearances can be deceiving. However this hotel worked just fine for our short stay.”

May 30, 2009 by Henry M. McAleenan from Miami,FL
Overall Rating: 6

• The bed was
  very comfortable.
• They charge for WiFi & wired internet in rooms.

“For a 4 star Marriott this hotel fell short. Carpet in rooms was dirty and showed traffic tracks. Walk barefoot to the bathroom and the bottom of your feet were black.. The widows were filthy outside. They were streaked heavily with a white opaque coating of dirt & sediment. The worst was the fact they wanted $14.00 a day for Internet access. For crying out loud Motel 6, Ramada, holiday inn, Comfort Inns all have free in room Internet services. I can not recall the last time in years that I had to pay for Internet service at a hotel Most Hotels/Motels this day offer free high speed WiFi. Then they didn't have a business center. They had Fed Ex center but all services had to be paid for. Again most hotels this day and age have a free business center with at least two computers, faxes, laser printers and office supplies such as stapler, paper clips, hole punches etc. Many have a computer on each floor normally by the elevators or ice machines. I feel this was deplorable for a hotel such as this. They have a beautiful building but lack some of the basics or try to nickel and dime you for them. Just charge $5.00 for for each room and provide these items and please their customers. Just to check in and print airline tickets there was a line of 17 persons and all of us discussed the lack of business facilities and were irritated by the delay because of the lack of services.”

May 26, 2009 by Kimberly from Dedham,MA
Overall Rating: 7

• Easy access, very clean and
  modern.
• Small rooms.

“Staff wasn't the friendliest but we were accommodated with early check in. The room was very clean and in very good shape even though it was a little small. The location is great for easy access to downtown and the trolley.”

May 21, 2009 by Sandy from Lusby,MD
Overall Rating: 10

• Staff was friendly, valet parking was
  very efficient. Just great.
• There was nothing I disliked about the hotel.

“Centrally located, friendly staff, clean rooms and a great price through Priceline.”

May 18, 2009 by from Wheaton,IL
Overall Rating: 10

• Good security, great location.
• Cost of parking.

“Very good property, great location, friendly staff.”

May 18, 2009 by Sandra from Hobart,IN
Overall Rating: 10

• Spacious rooms.

“Clean spacious rooms centrally located to entertainment and restaurants.”

May 18, 2009 by from Texarkana,AR
Overall Rating: 10

• Nice location.
• Expensive parking.

“The hotel was nice. Friendly personnel. The parking was outrageously priced $40.00 per day. This was valet but they were so busy they said we did not have a choice. Self parking was $34.00 anyway.”

May 16, 2009 by Melanie from Watchung,NJ
Overall Rating: 9

• Excellent location, lovely hotel.
• Charged $33 a day for parking.

“The hotel is lovely, with large, open lobby, in the heart of the French Quarter. My only complaint is that they charge $33 a day extra for parking. Otherwise, great.”

May 14, 2009 by Ann Lundberg from Memphis,TN
Overall Rating: 2

• Clean room in French quarter tower upon request.
• Valet parking was totally non responsive.

“Hotel is very busy. Clean and renovated but smaller than usual room for 4* property, poor service at valet.”

May 13, 2009 by Dennis from Bellaire,TX
Overall Rating: 10

• Excellent location, clean and friendly personnel.

“The hotel was an excellent choice for location near entertainment, restaurants, gambling and downtown business. The hotel was upscale with friendly and helpful employees.”

May 12, 2009 by Mary from Boxford,MA
Overall Rating: 10

• We loved the lobby with plenty of comfortable seating and the very comfortable beds in room!

“This hotel is in a great location and so clean and offers great energy. Short walk to everything you want to experience in New Orleans. The room was well appointed with very comfortable beds and great views. Incredible value.”

May 12, 2009 by Shelley Casper from Cordova,TN
Overall Rating: 10

• Great location. Hotel was very modern.

“Very nice. Attentive staff. Super comfortable bed. Great pool. Loved the up to date elevators.”

May 3, 2009 by Ken from Palos Park,IL
Overall Rating: 9

• Clean, well located, nice common areas, and
  comfortable.
• Nothing to dislike.

“Modern, clean, upscale hotel with a great location and access to everything New Orleans has to offer.”

May 3, 2009 by Eleanor from Jenkintown,PA
Overall Rating: 6

• Great view.
• Pool was
  not heated! Too cold to swim!

“Our room was very small, though comfortable. We were extremely disappointed that the outdoor pool was not heated, as that is very important to me. I require daily exercise/soaking in a heated pool because of arthritis.”