User Reviews for InterContinental New Orleans

Research User Reviews for InterContinental New Orleans (1-20 of 417)

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Dec 14, 2009 by Kent from Lewisburg,TN
Overall Rating: 8

• Great staff.
• Dining options were mediocre at best.

“Good location, great staff.”

Dec 3, 2009 by Debbie from Lafayette,LA
Overall Rating: 6

• Location.

“The hotel was just OK.”

Nov 20, 2009 by Joe from Tampa,FL
Overall Rating: 9

• Very clean, comfortable hotel with great space.

“Excellent value, great rooms and very clean hotel. Friendly staff and great location.”

Nov 17, 2009 by Jeff from Baton Rouge,LA
Overall Rating: 9

• Everything, very nice hotel.
• Parking is very pricey.

“Very nice Hotel,would stay again, but they could do a better job on their parking prices.I think that 30.00 a day is a little high..”

Nov 17, 2009 by Tammy from Church Point,LA
Overall Rating: 10

• Upper scale decor and very roomy.

“Wonderful location. Very clean and spacious rooms. Friendly and helpful staff. Would definitely stay here again.”

Oct 6, 2009 by Sam from Hammond,LA
Overall Rating: 10

• Beautiful and high quality amenities.

“An excellent hotel, with southern charm. The staff was attentive and the furnishings were high quality from the sheets to the comforter.”

Jun 24, 2009 by Christopher from Pensacola,FL
Overall Rating: 8

• It was convient to the French Quarter.
• There was no type of continental breakfast served with the room.

“The entrance to the hotel is nice, it's in a good location and the staff was professional. However, the rooms looked very old and it appeared the decor was from the 60s. They have a restaurant in the hotel but there is no type of continental breakfast or breakfast served with the reservation like I've experienced with other hotels in the past.”

Jun 13, 2009 by Gordon from Wilmington,OH
Overall Rating: 9

• Clean, professional staff, central location, safe.
• One staff member refused to assist in confirming plane reservations.

“Nice clean place where we were made to feel welcome and comfortable. They charge for use of the computer in the lobby.”

Jun 12, 2009 by Gary from Choctaw,OK
Overall Rating: 1

• Close to the Street car Line.
• Inattentive staff, poor response to issues, costly parking, lack of knowledge by staff about any question asked.

“This hotel had every opportunity to be a quality operation. The staff was unable to answer questions about things to do in the area. Not one staff member offered assistance without being asked. The lack of a caring staff makes this hotel about a 2 star not a 4 star. If I were given a choice of hotels I would have been much happier with Priceline.”

May 10, 2009 by Kim from Angola,NY
Overall Rating: 10

• It far exceeded my expectations. The staff was extremely friendly and helpful.
• There wasn't anything I didn't like.

“I would stay here again if I ever travel to New Orleans again. The price through Priceline was unbelievable.”

Apr 30, 2009 by Alice from Chrisman,IL
Overall Rating: 9

• Cabs almost always available in front.
• Parking $29/day.

“Overall, a very good experience.”

Apr 21, 2009 by Carl from Englewood,OH
Overall Rating: 10

• It was close to everything and very good.

“Everyone was very friendly and it was a great experience. And I would stay again.”

Mar 16, 2009 by Mary from Richmond,VA
Overall Rating: 6

• Location.
• Room was small with an easy chair that should have been recovered several years ago.

“Intercontinental hotels project a very upscale image. This hotel did not fit that image. My room was not made up the first day until mid-afternoon. The room was small and dark with insufficient lighting. You could not read in bed with the lighting. The room had only one very old easy chair that clearly needed to be reupolstered-the reading light behind it was also insufficient. Not a memorable experience.”

Mar 11, 2009 by Kim from Akron,OH
Overall Rating: 8

• It was close to everything parade bourbon street.
• The front desk clerk was not very helpful, female French accent, she did not offer anything to help us, later
  I found they had maps of the areas.

“The hotel was very nice,on fat Tuesday they had food for cheaper cost and drinks.”

Feb 28, 2009 by Ben from Greenwood,IN
Overall Rating: 9

• The door man was incredibly helpful and friendly.
• Parking fee is ridiculous.

“The Intercontinental was very nice. The staff was very helpful. My room had a partial view of the parades, and a great view of the parking garage next door. The bed was comfortable, and I was very happy with the room. It seemed like a very upscale hotel.”

Feb 20, 2009 by Ryan from Covington,LA
Overall Rating: 9

• Very comfortable beds and friendly staff.
• The construction to the sidewalk/building next door to hotel.

“Beautiful entryway and lobby area. We were greeted by the staff right away. The staff was very friendly, cheerful, and helpful. The Room was big and had a comfortable feel to it, not like some hotel rooms that feel like a hotel room.”

Jan 8, 2009 by Vu from Baltimore,MD
Overall Rating: 10

• The staff was top notch!
• None.

“This hotel was in an excellent location and the staff was super friendly!”

Dec 3, 2008 by Ashley from Plano,TX
Overall Rating: 9

• Being from Louisiana
  I am quite familiar with the hospitality. Hotel Intercontinental did not dissapoint.
• The hallway carpet right near or beneath the floorboards were dirty.

“We thoroughly enjoyed our stay at what I now call Hotel Continental. Our rooms had balconies and we had a good view. The location was great as it was a few blocks from the Superdome and Bourbon Street. I would definitely return to New Orleans as I always do and would love another stay at The Continental with the view.”

Oct 22, 2008 by Bonnie
Overall Rating: 8

• Excellent premium bedding, excellent soundproof rooms (was next to elevator but couldn't hear it).

“This hotel is in a great location near the French Quarter and is across the street from the St. Charles Ave. Streetcar. Service was excellent, rooms were well-appointed and comfortable.”

Oct 10, 2008 by Ronald
Overall Rating: 10

• Staff and accomodations.

“Was well pleased with my room and with the staff, had a great trip! See ya again here!”

Oct 8, 2008 by Darren
Overall Rating: 9

• The accomodations were very comfortable. Staff is extra polite.
• The cost of parking.

“Every time I stay at this hotel, I am convinced they know how to make your stay relaxing. I usually visit New Orleans frequently; I would stay here on my every visit, leisure or business.”

Sep 25, 2008 by Jerry
Overall Rating: 10

• Very neat, well decorated, clean.
• N/A.

“Very good location, very close to major eating places.”

Sep 12, 2008 by J from Tarpon Springs, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• NA.
• Water pressure.

“Great stay will be back.”

Sep 4, 2008 by Robyn from Stamford, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• The beds were heavenly and the pillows are perfect.
• Must go up an escalator to enter the lobby.

“The Intercontinental is conveniently located within walking distance of the French Quarter but is removed from the noise and hustle. The room was nicely equipped, with very comfortable beds and wonderful pillows. Overall, the Intercontinental delivers a comfortable hotel experience.”

Sep 4, 2008 by Ernesto from Houston, TX
Overall Rating: 3
Cleanliness:[9] • Staff:[3] • Location:[7]

• Location.
• The staff did not know that there were a mandatory evacuation.

“The idiotic staff did not tell us that there was a mandatory evacuation of all guests due to Hurricane Gustav. Our friends staying at the Hilton had to tell us.”

Sep 2, 2008 by Sally A. from Longmont, CO
Overall Rating: 4
Cleanliness:[8] • Staff:[2] • Location:[10]

• Location.
• The excruciatingly loud maid service, and beds that have not been changed out or even flipped in what felt like many years.

“The maids like to start their day early by camping in front of a guest room and having a good 30-45 minute long cackle-fest with their friends. In Spanish, of course. Then they proceed to spend most of the rest of the day, until as late as 5 pm, playing a rousing game of slam the door. Apparently extra points are scored if one can manage to slam the same door 18-20 times in 2 minutes. Honestly, the valet loosing our keys and taking 30 minutes to find our car I could have lived with. Even when he changed the station on said car and left it at a deafening level. I could also have handled the front desk clerk being less than friendly. I might even have still enjoyed my vacation with the very uncomfortable bed. But the constant, obnoxious, ridiculously loud maids ultimately ruined this stay for us. I have never in my life been treated so rudely, and so continuously. And for all the noise, they were lousy at the job: trash was not emptied, sinks were left filthy, bed making was very sloppy, soaps/lotions not replenished. But I cannot stress how ridiculous the slamming door noise was. I've had quieter, more respectful maids at a highway Motel 6! I've worked this job, there's no excuse for this level of disrespect to guests, and I know I would have lost my job if I had ever disturbed a guest to this unbelievable degree.”

Sep 2, 2008 by Paul from Pearland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's a classy hotel in a convenient New Orleans locations.
• The parking choices were limited, but that's not unusual for New Orleans.

“The Intercon is a fantastic hotel. It's a great location for easy access to the CBD, Garden District or French Quarter. The service is top notch and the rooms are comfortable.”

Sep 1, 2008 by Brian from Spring, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Attentiveness of staff.
• Valet parking was too pricey.

“Great location and great service, valet parking is just high.”

Aug 29, 2008 by Carl from Mission Viejo, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Central located to Tulane University and French District and tourist sites.
• Nothing.

“The hotel was the best value for the dollar. We were surprised by it location and being to clean and helpful. Our every need was met.”

Aug 28, 2008 by Susie from Destin, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• The bed was very comfortable.
• Location.

“The staff was very nice and very friendly.”

Aug 28, 2008 by Jennifer from West Roxbury, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Loved the room. Very spacious with attractive furnishings.
• Restaurant meal was horrible. Ended up eating better at McDonalds.

“The Intercontinental is in a great location. Just about 5-10 minute walk from the French Quarter. I thought the room was really nice and it was BIG. The bed was really comfortable as well. But if you're looking for something to eat, eat elsewhere. I thought the restaurant was horribly overpriced and the food was nasty. There are plenty of better places to eat very close by though.”

Aug 28, 2008 by Amy from Brandon, MS
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Service was incredible. Very clean and safe.
• The front entrance is on a one-way street, which can be a hassle. No real view of the city.

“Loved it. Concierge was very friendly, knowledgeable and eager to help. Fairly close to everything. Would stay there again.”

Aug 23, 2008 by La R. from Kansas City, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Cleanliness, comfortable, friendly, beautiful.
• Everything was super elegant.

“The hotel was the best I have ever stayed in the city of New Orleans. I would recommend this hotel to everyone who will be traveling there.”

Aug 21, 2008 by Juanita from Silver Spring, MD
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• This hotel is convenient and the room is large.
• Would have loved a flat screened TV.

“This is a great hotel in a very convenient location.”

Aug 20, 2008 by George from Lake Charles, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location.
• Cold and businesslike.

“Location and quality abound. Great staff. Small but adequate pool as well as workout room. Somewhat spread out from outside rooms and elevator area. Overall 4 star.”

Aug 20, 2008 by Mario from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location.
• The parking charge.

“Good hotel, great location.”

Aug 20, 2008 by David from Henderson, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Ideally located and very upscale.
• Nothing.

“The hotel is a jewel in the big easy. Its upscale, yet not uninviting or overdone. It offers 24-hour room service, plus the staff is very friendly.”

Aug 20, 2008 by Lynn from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was centrally located.
• Loved the hotel.

“I was very pleased with the hotel. And would definitely stay there again.”

Aug 18, 2008 by Greg from Thibodaux, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Pleasant.
• Construction was going on outside.

“Very clean. Pleasant atmosphere.”

Aug 17, 2008 by Anne from North Tonawanda, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• Good price and walking distance to everything.
• Some of the workers at the front desk and restaurant were not very helpful. The door man was never around and neither were the valets.

“Overall experience was nice, the gym and pool were nice.”

Aug 14, 2008 by Barbara from Ft Walton Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff was very helpful and friendly.
• Bed wasn't very comfortable but I'm picky about beds.

“It was a very good hotel for us. I have two young children and the staff was very friendly and helpful with them. We had a beautiful room that was really quiet which is important to me. The only negative was that the bed wasn't very comfortable but other than that I'd give our stay a "10"!”

Aug 13, 2008 by Leonard from Missouri City, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was exactly what I asked for and the staff was very friendly.
• The valet overnight parking was a little expensive.

“This was a very nice hotel. It was very clean with a very nice atmosphere upon entry. The receptionist was very friendly and answered my questions. The location was exactly what I had in mind which was very close to the French Quarters and the Riverwalk. The room was spacious with a very comfortable king-sized bed. Good experience overall.”

Aug 13, 2008 by Michelle from Charlotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was in the safe clean part of New Orleans.
• Location.

“This hotel is clean and the service staff is very professional. The room was clan and very roomy; I did not feel cramped. I did use room service and they were prompt as well. I had no transportation and this location enabled me to walk to all of the points of interest.”

Aug 11, 2008 by Kristen from Houma, LA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• I liked the location.
• My car got trashed in valet, but they removed it from my bill.

“I would stay there again.”

Aug 9, 2008 by Greg from Mobile, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was exceptional.
• I cannot think of anything.

“There was a fire at the hotel on the first night of our stay (in a meeting or storage room). The emergency alert system worked to perfection and the staff kept the guest informed during the entire ordeal. They supplied soda and water while we waited to get back to our room. Management decided to shut the hotel down as a safety precaution, but the Intercontinental made arrangements for all of its guest across the street and kept their employees with us to make sure we were sufficiently accomodated. Very impressive and very professional.”

Aug 6, 2008 by Eugenia from New Braunfels, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[6]

• We were kicked out due to a fire the 1st night and everyday was a nightmare with no end.
• Everyday we would have to wait to see if we had a room until we cut our trip short!

“The hotel looked nice. The hotel caught on fire early evening and we were in lobby of another hotel till next morning. We stayed at another hotel and checked out of it to go back to the Inter-Continental. We waited till late that night and had to go back to the other hotel. We did this 3 days until we gave up and cut our trip short. Is there anything you could do?”

0 of 1 people found this review helpful.

Aug 6, 2008 by Daesoon from Champaign, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Overall good place to stay. Beautiful inside.
• Needed refrigerator.

“Beautiful hotel and good service. But longer swimming pool opening time would be better.”

Aug 2, 2008 by James from New Iberia, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It exceeded my expectations.
• I did not like the expensive parking fee of $29 per day.

“This hotel was not only beautiful but the staff was always pleasant and helpful. This hotel is definitely worth the money. It was very clean and beautifully decorated.”

Jul 31, 2008 by John from Houston, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Bang for the buck.
• Lobby is awkward, and elevator only goes to 2nd floor, not street level.

“This hotel great for business, not so good for families.”

Jul 31, 2008 by Colin from Urbana, OH
Overall Rating: 4
Cleanliness:[9] • Staff:[1] • Location:[8]

• Quality of room and fittings.
• Reception staff was very misleading.

“Overall, an excellent when visiting New Orleans for business or pleasure. However, reception staff was totally misled us with regard with what amenities we would get when upgrading to club suite room. Front desk staff let hotel down badly.”