User Reviews for InterContinental New Orleans

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Aug 13, 2008 by Michelle from Charlotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was in the safe clean part of New Orleans.
• Location.

“This hotel is clean and the service staff is very professional. The room was clan and very roomy; I did not feel cramped. I did use room service and they were prompt as well. I had no transportation and this location enabled me to walk to all of the points of interest.”

Aug 11, 2008 by Kristen from Houma, LA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• I liked the location.
• My car got trashed in valet, but they removed it from my bill.

“I would stay there again.”

Aug 9, 2008 by Greg from Mobile, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was exceptional.
• I cannot think of anything.

“There was a fire at the hotel on the first night of our stay (in a meeting or storage room). The emergency alert system worked to perfection and the staff kept the guest informed during the entire ordeal. They supplied soda and water while we waited to get back to our room. Management decided to shut the hotel down as a safety precaution, but the Intercontinental made arrangements for all of its guest across the street and kept their employees with us to make sure we were sufficiently accomodated. Very impressive and very professional.”

Aug 6, 2008 by Eugenia from New Braunfels, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[6]

• We were kicked out due to a fire the 1st night and everyday was a nightmare with no end.
• Everyday we would have to wait to see if we had a room until we cut our trip short!

“The hotel looked nice. The hotel caught on fire early evening and we were in lobby of another hotel till next morning. We stayed at another hotel and checked out of it to go back to the Inter-Continental. We waited till late that night and had to go back to the other hotel. We did this 3 days until we gave up and cut our trip short. Is there anything you could do?”

Aug 6, 2008 by Daesoon from Champaign, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Overall good place to stay. Beautiful inside.
• Needed refrigerator.

“Beautiful hotel and good service. But longer swimming pool opening time would be better.”

Aug 2, 2008 by James from New Iberia, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It exceeded my expectations.
• I did not like the expensive parking fee of $29 per day.

“This hotel was not only beautiful but the staff was always pleasant and helpful. This hotel is definitely worth the money. It was very clean and beautifully decorated.”

Jul 31, 2008 by John from Houston, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Bang for the buck.
• Lobby is awkward, and elevator only goes to 2nd floor, not street level.

“This hotel great for business, not so good for families.”

Jul 31, 2008 by Colin from Urbana, OH
Overall Rating: 4
Cleanliness:[9] • Staff:[1] • Location:[8]

• Quality of room and fittings.
• Reception staff was very misleading.

“Overall, an excellent when visiting New Orleans for business or pleasure. However, reception staff was totally misled us with regard with what amenities we would get when upgrading to club suite room. Front desk staff let hotel down badly.”

Jul 31, 2008 by Jason from Ruston, LA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• The hotel concierge, desk staff, bellmen and valets were extremely nice and helpful.
• The room was not always re-stocked completely each day.

“The Intercontinental is a hotel in which we will stay again. It was very nice and very well located. Our experience was good and we enjoyed our stay.”

Jul 31, 2008 by Meredith S. from New Orleans, LA
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice staff.
• My bed had a big dip in it, so I had trouble sleeping!

“I did not think this was a 4-star experience no bathrobes or free anything, and my bed was uncomfortable. There was a big dip in my bed. I have stayed at a lot of nicer 3-star and 2.5-star hotels.”

Jul 30, 2008 by Kim from Louisburg, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[9]

• The hotel was clean, comfortable, & located very close to attractions.
• The desk staff was not very friendly, they often contradicted what I said.

“I really liked the hotel. The room was clean and comfortable. The escalator was broken the majority of the time, but that was no big problem. The bell captain and valets were great! They were very friendly and helpful! The desk staff could use some improvement. At first check-in I repeated something I had been told by a reservation agent on the phone earlier that day and a supervising desk clerk pretty much said I was lying. I know what I was told! Then, after searching for a room service menu everywhere in my room and not finding one I went downstairs to get one. I got the "It should be in your room" in a very doubtful tone and waited a good 5 minutes just to get one. Overall, my experience was great, but the front desk staff could use some lessons in customer service.”

Jul 30, 2008 by Bill from Katy, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very helpful staff.
• Room was a bit noisy at all hours of night.

“Overall great experience. Helpful staff, clean room, great location. The only drawback was noise from the hallway was very loud in the room and woke me up in the middle of the night. Other than that, everything was excellent.”

Jul 29, 2008 by Candise from Austin, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Really nice place; great location.
• The carpet had some stains and some furniture looked a little worn.

“I really enjoyed my stay at this hotel. The location was great. 5 minute walk to Bourbon St. and 4-5 minute taxi ride to Jackson Square in the French Quarter. The staff was great. The room service food was amazing.”

Jul 29, 2008 by Aubrey from New Orleans, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] •

• Convenient, clean, good personality.
• The escalator was not working!

“Very nice hotel!”

Jul 29, 2008 by Lisa from Fairhope, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and workout room.
• Nothing.

“Excellent value. Location is wonderful, easy to walk to many sights and restaurants. Directly on streetcar line for access to uptown and garden district neighborhoods.”

Jul 27, 2008 by Gregg from Albuquerque, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• Luxurious beds.
• Bell service was slow.

“Beautiful large rooms and great location on St. Charles, great beds. On the St Charles line, short walk to quarter but quiet and out of the fray. Luke's across street, friendly, nice place for good bite, oysters glass of wine. Front desk staff was great, bar/rest staff a bit cold/formal and too pricy even at nice hotel surcharge.”

Jul 23, 2008 by Blair from Henderson, NV
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[7]

• Location.
• Staff was rude and unpleasant.

“Parking situation was unclear. I was overcharged and when I complained to staff they were rude and completely unhelpful. I would never stay here again. The room was small and wasn't nice at all. I can't imagine this being considered a 4 star.”

Jul 16, 2008 by Kathy from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Size of room.
• Nothing.

“Up to usual standards of Intercontinental; accepted our Ambassador card.”

Jul 15, 2008 by Melinda from Crowell, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was superb!
• No free internet in the business center.

“Our stay was perfect from the moment we walked in the door to the time we checked out. We didn't have one negative experience during our time at the Intercontinental. Every staff member was courteous and prompt. The concierge was a huge help! We will definitely return.”

Jul 15, 2008 by Wesley from Lafayette, LA
Overall Rating: 2
Cleanliness:[10] • Staff:[3] • Location:[10]

• Location.
• Charges for everything. Nothing inclusive.

“Hotel outdated. Great location. The nickel and dimming is out of this world, $10 a night for internet and 30 bucks plus 4 bucks tax for parking a night, and finally $1 per local call. What happened to the days of free internet and free local calls. Will not be staying here again. Could have went to Cancun, Mexico for what I spent here.”

Jul 14, 2008 by Melanie from Milan, TN
Overall Rating: 5
Cleanliness:[8] • Staff:[2] • Location:[8]

• Nice and clean. Location.
• Staff would not respond to requests. Room was not cleaned on one day of our stay.

“Good location but guest service is lacking.”

Jul 12, 2008 by Nikki from Gulfport, MS
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Clean, simple chic rooms.
• Better mattress.

“My kids and I enjoyed the hotel stay. The only thing that I did not like were the mattress, but my kids slept like little angels. I guess that is a plus.”

Jul 11, 2008 by Kendra from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable beds.
• No towels, busy weekend, thin walls.

“I will definitely return.”

Jul 10, 2008 by Andrea from Cedar Hill, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked everything about this hotel. They even gave me a great upgrade.
• I could not stay longer.

“Great hotel, convenient location for fun and food. The price was unbelievable.”

Jul 2, 2008 by Eddie from Jackson, MS
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Clean and classy.
• Nothing.

“Convenient to the river front downtown and the French Quarter.”

Jul 2, 2008 by Sam from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, clean, quiet, great warm staff.
• Nothing really.

“Loved this hotel.”

Jul 2, 2008 by Desiree from Mandeville, LA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• It was comfortable, convenient, clean and fairly accommodating. We didn't even have to pay to park as we parked on the street directly outside hotel.
• They didn't much accommodate our request for late checkout.

“Convenient and safe, comfortable and quiet, bed was great comfort, bathroom was clean and nice. We enjoyed our stay. I don't think it would be a 4 star hotel.”

Jul 2, 2008 by Sharon from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful room with thoughtful luxuries.
• Limited comfortable lounging area for large groups.

“A beautiful hotel with terrific service. We were happy to return to our hotel room each night with its plush bedding and upscale bathroom. The hotel location was also great, just a 15 minute walk from the quarter.”

Jun 16, 2008 by Charles from Pullman, WA
Overall Rating: 1
Cleanliness:[7] • Staff:[4] • Location:[5]

• Nothing. Poor show.

“The room we were assigned had a broken and sagging bed, broken faucet in bathroom, shower that would not drain, and a TV that did not work. I must stay in the room I was assigned.”

Jun 16, 2008 by Carolyn from Denham Springs, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The most comfortable hotel bed ever.
• The pool hours very short.

“The staff and customer service was out of this world, the bed to die for and was a great value and location was central to all fun in new Orleans. Great experience!”

Jun 7, 2008 by Stella from Lake Charles, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was very convenient.
• The beds were not very comfortable.

“Good staff-very friendly and helpful. The beds had a feather quilt under the mattress pad that kept slipping and was not comfortable-it was just too soft. That was our one complaint.”

Jun 6, 2008 by Jen from Pottsville, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• The room was clean, comfortable, and didn't feel like it had been forged en masse.
• The decor could have been more interesting.

“The rooms were clean and comfortable and still felt unique, which is the ambience of the entire hotel. The location was also very convenient: safe with no noise distractions. I would stay here again.”

Jun 5, 2008 by Amy from Delaware, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed was awesome.
• 8:30 a.m. knock on the door to refill mini bar.

“Loved it. Will definitely stay there again in the future. Had a great time.”

Jun 5, 2008 by Kay &. from Lafayette, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We were celebrating our 10th anniversary, the staff surprised us in our room with a card, bottle of wine, fruit and fleur-de-lis shaped chocolate.
• Our schedules did not permit us to stay longer. :-).

“This hotel is fabulous. I've stayed in NOLA many times and the city never ceases to surprise you with new wonders and old comforts. Even a simple pancake breakfast in the hotel was actually very good! It is a few short walking blocks to the French Quarter and once you cross Canal Street, St. Charles Ave. changes its name to the wonderful "Royal Street", which is known for beautiful art and antique shops. So, your stroll deeper into the quarter is a visual delight. If art is your thing, it is maybe 2 driving miles to the arts & warehouse district, again a delightful place to stroll around. The staff was friendly, often smiling, went out of their way to help and very professional. Truly, this hotel was wonderful and Yes, I would recommend it to anyone traveling to NO.”

Jun 4, 2008 by Mary from Germantown, TN
Overall Rating: 5
Cleanliness:[3] • Staff:[9] • Location:[9]

• It was very old world and plush. Very elegant.
• The room was not clean. A razor I did not bring fell on my head when I reached for towel and there were dirty tissues and toilet paper under my bed.

“It is a very elegant hotel. Check for cleanliness of your room upon arrival.”

Jun 3, 2008 by Jeff from Byram, MS
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Ease of checkout!
• Parking fees!

“The intercontinental was really nice! After pulling the car to the hotel, we were immediately greeted by the valet staff who offered to take our bags to the room. Check in was a breeze and the attendant even remembered my name at check out! The bathroom was really nice, the hot water was never ending. The bed was like a cloud. Really fluffy with a deep pillow top feel. I was so impressed I tried to recreate that feeling once I got home. The pool really clean and it was really quiet when we swam. They had free apples in the weight room. Speaking of which, was one of the best equipped fitness rooms I've ever seen in a hotel. I will definitely recommend this hotel to everyone I know!”

Jun 3, 2008 by Rhonda from Monroe, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hotel was convenient to all the tourist attractions. the staff was very friendly and courteous. I would definitely return !
• The pool was a bit small for family trips.

“My overall impression of the Intercontinental was great. The staff was very friendly and helpful. The hotel was very clean and well maintained. Loved the piano bar!”

Jun 3, 2008 by Altovise from Hoover, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The beds and location were wonderful.
• Small rooms and the valet parking retrieval took too long!

“The location was great. I would definitely recommend this hotel. Valet parking was great until you asked for your car back, it took extremely took long to get your car back. It took 20-30 min to get your vehicle without a line of people. The rooms were nice but the were very small. The beds were like cloud comfortable.”

Jun 2, 2008 by Kathy from Lafayette, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The facilities were top-notch, the staff was fantastic, the location fabulous!
• Really can't think of anything.

“We frequent NO as a family and couple. This was definitely another fabulous NO hotel. The city is fun & exciting or relaxing & soothing - whatever you choose it to be! The streetcar travels directly in front of this hotel, the balcony off our room was a wonderful place to eat our breakfast, the pool and gym facilities were perfect for our needs and well-maintained. Many attractions, restaurants and art galleries are within walking distance or a short drive (under 2 miles) and of course, the streetcar is a wonderful option. This city never disappoints and this hotel is a gem.”

Jun 1, 2008 by Tamara from Miami Beach, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location.
• No free perks, No free internet.

“Excellent location between CBD, French Quarter, and Garden District! Do not really need a car if you like walking and trolleys!”

May 30, 2008 by Mike from Houston, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[3] • Location:[8]

• Great location and helpful bellmen.
• Small bathroom, no helpful desk clerks.

“I would not stay at this hotel again. I liked the location but there are many other hotels in the same area that would be more courteous. The bathroom was very small and the tub was moldy. Not ideal for a romantic get away.”

May 30, 2008 by Beth from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The balcony was huge.
• I left my business file brief case in my car, and when I checked out and loaded my luggage I realized, someone had gone through my briefcase!

“The staff and hotel were perfect! The valet on the other hand, was very disappointing, someone hand gone through my business file briefcase and all the zippers were open!”

May 30, 2008 by Joy from Germantown, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very spacious bathroom and lots of lighting.
• Hotel bellman really pushed the valet parking.

“Very clean, crisp entrance. Fresh flowers in lobby and friendly staff. Short 10 to 15 minute walk to French Quarter. Quiet and comfortable.”

May 27, 2008 by Betty from Gardena, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very clean.
• Nothing.

“I was impressed with this hotel. The rooms were cool and comfortable and the staff were all very friendly, especially the doorman. The food was well prepared and delicious.”

May 27, 2008 by Nancy from Baton Rouge, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very classy with good location.
• Slow drain in tub; coffee maker broken.

“High class hotel with great location close to French Quarter.”

May 27, 2008 by Crystal from Slidell, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience, cost, customer service.
• Absolutely nothing.

“Fantastic hotel, great service, nice rooms, very clean. Definitely a great place to stay for work or pleasure.”

May 22, 2008 by Cus from Mount Laurel, NJ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The hotel staff was very helpful and responsive.
• Nothing.

“My 1st room smelled like smoke (a non-smoking room) and they changed my room very quickly and upgraded me to a small suite. This was something they really didn't need to do-but them did-very nice! The staff was outstanding.”

May 21, 2008 by Judy from Petaluma, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice room, hotel staff helpful and felt very comfortable there.
• The escalators were out of order, and wish I had use of the room refrigerator.

“It's lovely and very well kept. It has a luxurious feel to it. The beds were comfy, nice bathrooms, and overall we enjoyed it very much.”

May 15, 2008 by Karen from Washington, DC
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[7]

• The doorman were great, nice personality, Asian woman, very nasty attitude.
• Patrons were required to either walk up a long staircase or take a back elevator. Some areas of the hotel were dirty, especially the carpet.

“Overall, the hotel was nice (upper floors). The up escalator was out of service which required the old and young to walk up a steep staircase or take a back elevator which accommodated 4 people max. The entry lobby was dark and un-welcoming. The maid service was not good but passable.”

May 10, 2008 by Stacy from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Big spacious rooms, comfy beds, pillows, excellent!
• Only one robe was in the room.

“I would highly recommend this hotel to others and would come back again!”