User Reviews for Le Pavillon Hotel

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Apr 21, 2008 by Kathy from Muskego, WI
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Beautiful property, friendly staff.
• The room needed some repairs and deep cleaning, the toilet paper holder was coming off the wall and found an old band aid behind the table.

“Overall had a pleasant stay, the property is absolutely beautiful and the staff was great!”

Apr 18, 2008 by Louis from Rochester Hills, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• Friendly staff.
• Small, dirty elevators. Pool area was also littered and unclean.

“Hotel is nice and close enough to the French Quarter, central business district, and the emerging art district to be convenient for most visitors.”

Apr 17, 2008 by Andrew from Nashville, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Friendly, caring, personalized service.
• Room felt outdated.

“Filled with New Orleans charm and a gracious, accommodating staff, Le Pavilion falls short in the rooms - they feel old and desperately need a refresh. Other than that, we loved our stay. We'd definitely return.”

Apr 14, 2008 by Christina from Manhattan Beach, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The lobby was elegant.
• The elevator.

“It was a beautiful hotel.”

Apr 14, 2008 by Julie from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Beautiful old hotel with charm; great friendly staff.
• Not as close to my convention hotel on the waterfront as I would have liked.

“This is an excellent hotel with a lot of historic charm and ambiance. I would definitely stay here again. This would be a great place for families who want to stay out of the hustle and bustle of the French Quarter but still be close enough to walk there whenever they wanted.”

Apr 11, 2008 by Mike from Fullerton, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[4]

• Elegantly appointed.
• Difficult room in which to get around.

“Historic hotel with lots of amenities but showing its age a bit.”

Apr 11, 2008 by Stephanie from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[7] •

• Free peanut butter and jelly 10-11pm.
• Gave us an already occupied room.

“When we arrived, they gave us an already occupied room and then a room with two beds. Finally they gave us a single bed and we loved our room. Room service is a bit slow, but reasonably priced. Their breakfast buffet is a little on the expensive side, but delicious and super fast. Parking is reasonably priced and the doorman is super helpful. They give you free peanut butter and jelly sandwiches with milk from 10-11pm as a midnight snack. I would say this is the quietest room I've ever slept in. Usually on business trips I have trouble sleeping because people are loud in the hallways, but I had perfect nights of sleep all 4 nights. The pool has an amazing view off of the roof.”

Mar 12, 2008 by Taylor from Buffalo, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• PB&J Social hour in your PJs in the lobby at night. Complimentary PB&J, chocolate milk, and fruit and everyone hanging out in their PJs.
• Parking was expensive, but typical for the area. Valet service was respectable.

“Classy and Regal, but Quaint? Peanut Butter and Jelly in the Lobby at night was pretty fun. Service staff was excellent and I heard the restaurant was nice, but didn't have a chance to visit it. Brunch looked awesome. Just a short walk to Canal & Bourbon. Trolly service to Canal made it easy to get around town without a car.”

Jan 17, 2008 by Audi from Gonzales, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff and beautifully decorated.
• The outside noise on the left of the hotel.

“The hotel was exceptional. It is my favorite hotel in New Orleans. However, it was our first time sleeping on the left side of the hotel and it was somewhat noisy with the outside traffic. I would definitely stay there again just request the opposite side. I am also very pleased with the staff at the hotel. They made me feel like I was the only guest in the hotel.”

Dec 31, 2007 by Alan from Terry, MS
Overall Rating: 4
Cleanliness:[9] • Staff:[9] • Location:[5]

• Staff was very friendly.
• No vending machines, had to use their high priced mini bar. Standard basic cable. Small rooms. Standard mattress on beds, nothing plush.

“During check in was told I was upgraded to a king room which as it turned out was actually smaller than and not as nice as the double queen rooms. Bed mattress was just so so, not as plush and comfortable as most 4 star hotels Ive stayed at. Basic cable did have HBO but no on demand movies to purchase. No vending machines and no store close by to purchase snacks and etc. Had to use their high priced mini bar for refreshments. Internet service was very weak and never got a good signal for wireless notebook.”

Nov 26, 2007 by Priscilla from Elk Grove, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[7]

• Decor was excellent.
• Need electrical outlets.

“Too small for family travel. Not modern enough for business travel, no place to plug in computer (electrical). Decor was beautiful though.”

Nov 10, 2007 by Mike from Trinidad, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I didn't pass a single staff member that didn't greet me.
• The elevators.

“Classic New Orleans with fantastic attention to detail.”

Nov 8, 2007 by Mark from Calgary, AB CA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• Concierge staffs were superb. Concierge supervisor much less informed. Front desk and hospitality staff are excellent. Housekeeping could use polish.
• Cleanliness of hot tub was questionable. Pool water was not heated. Door keys stopped working for no reason.

“Le pavilion is a fine establishment celebrating 100 years of high quality service. Southern hospitality in a convenient location with bed and breakfast charms and personalized touches. Concierge staffs exceed expectations at every turn. We were treated like royalty on a peasant's budget. We wish to return for a future stay.”

Nov 7, 2007 by Zina E. from Los Angeles, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Willing, helpful staff. Concierge wonderful.
• I got the sense they are still training some of their staff. Some things could have been done more smoothly, but I have to admit the effort was there.

“Beautiful rooms. Hospitality plus from the staff. I thought the housekeeping staff was not quite 4 star, but would emphasize I got the sense they were training, and I would give them a second chance. Room was clean, but one day someone else's half finished drink was left in the room; the room's clock radio's alarm was not turned off from the prior guest (5 a.m. ouch). Not horrible, but not really 4 star.”

Nov 7, 2007 by Laniel from Memphis, TN
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• The staff went out of there way to please the guest.
• The room was small.

“The hotel was lovely. The staff gave excellent guest services. The food was delicious, and it came in a timely manner.”

Nov 5, 2007 by Nick from Belmont, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Unique "vintage" style.
• Room was cramped for business use.

“A good value for a unique, stylish hotel from another era. Great staff, friendly, attentive. Room was too small to work effectively at the desk with a laptop and papers. Bathroom was a little worn and in need of some attention (e.g., loose faucet, dripping shower, tight space).”

Oct 31, 2007 by Scott from Montgomery, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• New Orleans style and class truly my first 4 star hotel experience.
• Sometimes the staff was over anxious to help.

“This was a wonderful hotel to visit and I hope to stay there again when I go back the staff was extremely kind and friendly. Parking though was expensive $28 but I knew my car was safe.”

Oct 30, 2007 by Julie from Abington, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very friendly staff.
• Parking and room service were very expensive; our particular room was a bit overcrowded with furniture.

“Overall, I thought this was a nice hotel. The staff was very friendly and I would definitely recommend this hotel to others.”

Oct 29, 2007 by Ed from Reno, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Unbelievable lobby, historic, French, palatial.
• Rooms are small, bathroom not 4 star.

“I am conflicted about this hotel as a 4 star. The pros: the most unbelievable lobby you ever experienced, 5 or 6 star lobby. Mind blowing. Unbelievably friendly service. Historic. A truly special experience. On the other hand, I am spoiled on 4 star hotel rooms and bathrooms. The room and bathroom is historic in a bad way, as in small with older bathroom fixtures. I mean if you want the total historic experience, you'll be in nirvana, but if you want a large, modern room and pristine, modern bathroom, it will not be up to par. But the fixtures are not rusty, old. They really do a great job with maintenance and cleanliness. I'm not a big fan of restored, historic hotels, or "boutique" hotels, but this one is the cream of the crop and I would stay here over the Hilton riverside for the same price which is more like days inn.”

Oct 2, 2007 by Chuck from Independence, LA
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[1]

• Staff was very friendly.
• Parking was horrible!

“Staff was very friendly, but the hotel was going through some construction. The overall parking was horrible, and very pricey!”

Oct 2, 2007 by Christie from Jackson, MS
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Historic hotel, good location.
• Construction in lobby.

“Very beautiful, unique, well run hotel.”

Sep 26, 2007 by Catherine from Pascagoula, MS
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was beyond what we hoped for! So helpful and not arrogant at all!
• The rooms were a little outdated. They could use a facelift!

“The public spaces are beautiful! The pool and hot tub are on the roof and have a beautiful view! The service (from valet, to bellmen, to concierge & maid service) was exceptional! The rooms themselves were a little dated. It felt like a nice room from the 50's. We didn't mind it at all. It was very clean and comfortable.”

Sep 10, 2007 by Sally from Longmont, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything! Great service. Great rooms. Great location.
• Honestly, I can't think of anything, except having to leave!

“I have never had a better travel experience. This hotel would have been well worth the going *special* rate available from the hotel itself. The place is gorgeous: well appointed, clean and historic. The rooms were exceedingly comfortable, well-stocked and quiet. The staff was superb, from the front desk to valet to housekeeping, everyone was friendly and professional, a rare combo I find. The location is perfect. We were able to visit several different areas of the city by merely heading in a new direction each morning. Honestly, this stay exceeded our wildest hopes.”

Sep 9, 2007 by James from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Terrific facilities and beautifully decorated.

“You just cannot go wrong here. What a beautiful hotel with a great staff!”

Sep 7, 2007 by Dave from Denver, CO
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Free Wi-Fi, elegant public spaces, rooftop pool, free fitness center, friendly staff.
• Dated/tired rooms, edge of downtown location, small bathroom, use of bedspreads on bed.

“Le Pavilion is an ornate, often grand hotel with gracious staff and disappointing rooms. The lobby, restaurant, bar and hallways are among the most impressive in New Orleans, with huge crystal chandeliers, high ceilings, elaborate statuary, and quarries of marble, as well as noteworthy paintings, and rich fabrics. Employees are delightful and welcoming. While name usage wasn't great, every employee with whom I interacted was enthusiastic, friendly, and helpful. As well, it is clear that the staff takes great pride in their workplace. Hotel decor will either delight or disappoint. While the over the top decoration works in the public areas, in the guestrooms, these flourishes may be too much. Tasseled valences over the shower curtain, for example, can be off-putting. That said, the guestrooms are disappointing, in size and decor. Unlike modern guestrooms' the building is over 100 years old' there is no entry alcove once you've come into the room. So the room seems like a bit of a box, and a smallish one at that. The decor grand in large spaces seems dated and stilted in a guestroom. The armoire eats up much of the room too a flat screen TV would increase the perception of space a great deal. Bathroom, though nicely finished in marble, is small by today's standards, and looks as if decorated by a drag queen. There was some wear issues a badly maintained bathtub, for example' but overall, housekeeping and engineering staff work to the place looking good. On the rooftop, there is a small though nicely furnished fitness center, as well as a great swimming pool, whirlpool, and sundeck. Great place to spend a sunny day' but tanners note: There are only eight chaise lounges around the rather small pool. Overall, service is good, though one day, housekeeping overlooked cleaning our room, and for a luxury hotel, you might expect better name usage.”

Sep 7, 2007 by James from Tulsa, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful--very European.
• Bathroom was small.

“Le Pavilion is one of the most beautiful hotels. It's celebrating its 100th anniversary this year and truly unlike any other hotel I've stayed. It is very romantic and reminds and very European. The rooftop pool was great as well.”

Sep 6, 2007 by Joe from Laguna Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Most beautiful lobby in New Orleans.
• I liked everything about it!

“The imported French chandeliers, art and marble are exquisite. This hotel is pure Versailles! The rooms are elegant. The rooftop pool is surrounded by magnificent views.”

Sep 4, 2007 by Fran from Columbia, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• From first impressions to last - excellent.
• Liked everything.

“Everyone from bellman to clerk was gracious. The room was clean, the amenities were great, and the peanut butter and jelly with hot chocolate at 10 pm was the perfect end to a day.”

Sep 3, 2007 by Juan C. from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Elegance and sophistication!
• A bit far.

“I had a wonderful experience in this hotel. This was my first time in new Orleans and let me tell you it was worth it. Nice rooms, beautiful lobby, excellent service, top notch! A bit far from everything (like four or five blocks) but if you know how the local transportation works you will be fine (or take a cab). Overall thrilled.”

Aug 28, 2007 by Leana from Atlanta, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• The history behind the hotel.
• The front desk.

“Beautiful decor and history front desk was not helpful. You can't walk on the streets at night from this hotel. Must take a taxi especially for women.”

Aug 23, 2007 by Mary from Wylie, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I am handicapped and everyone went above their means to help us. It was a excellent hotel.
• The rooms were a little small.

“I was very impressed with everything about this hotel. Its decor was marvelous and the children loved the pool and cabana on the roof. True to its tradition, its hot chocolate and pub sandwiches were just great. Every person in their job capacity went above their means to help us out. I would defiantly recommend this hotel.”

Aug 16, 2007 by Forrest from Belle Chasse, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Wonderful Staff. Very accommodating.
• None.

“Great hotel! Beautiful with a wonderful and pleasant staff! Just a bit further from the French Quarter than I wanted to be, however not a bad walk. Definitely would stay again!”

Aug 3, 2007 by Eric from Antioch, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Breathless beautiful brings you back in time absolutely gorgeous.
• There is absolutely nothing negative about this hotel!

“I am overwhelmed by the trip. This hotel was extremely exquisite and breathtaking.”

Jul 31, 2007 by Brian from Kerrville, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff outstanding!
• No coffee in room.

“The hotel was beautiful, the staff was attentive, and very helpful. Cool old world experience.”

Jul 25, 2007 by Amy from Baton Rouge, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Awesome.
• Nothing.

“We could not have had a better stay in a better hotel.”

Jul 18, 2007 by Kevin from Houston, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Character.

“First, the hotel fixtures are old and not completely clean. Light switches, power outlets, door knobs, all very old and grimy. The shower head in my room was a deluxe model (nice) that was probably ten years old (not nice, it barely worked). You don't experience this in 4* hotels. The concierge was also not the most helpful. This hotel should be reclassified as a 3*. Nothing wrong with it, but it's not a 4* hotel.”

Jul 11, 2007 by Kay from East Orange, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Stunning lobby, beautiful elevators, and lovely bathrooms.
• Room was quite small, No Coffee maker in room.

“Very beautiful hotel, French provincial furniture, antique reproductions. Fabulous strawberry shortcake. The waiters arrived in tuxedos. Nice touch.”

Jul 8, 2007 by Terry from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great hotel. Very friendly people. Close to everything in New Orleans.
• Parking was too high!

“Great hotel. Very friendly people. Close to everything in New Orleans.”

Jul 4, 2007 by David from Daphne, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was extremely friendly and well prepared.
• There was a major concert that weekend about a block away and the hotel did not respond to the demand of that segment. i.e. transportation , snacks.

“With the devastation in the area we had heard a ton of reports about the increased crime and the bad state of affairs in the area. We spoke to other couples who stayed elsewhere who were upset with the terrible service. NOT SO at le Pavilion. Everyone was on their A game and we were very pleased about the hotel.”

Jun 27, 2007 by Ramona Q. from Antioch, TN
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Quality hotel, attractive room.
• No microwave or compact refrigerator.

“Our stay at the Le Pavilion Hotel was fantastic with the exception of (2) issues: 1) While there were king-size beds available, it would have cost us an additional amount to have one, and 2) Being that I am a native of NO., and knowing the food serving you get, it was very disappointing not having a microwave or refrigerator in room. We could not take back any leftovers.”

Jun 23, 2007 by Karen from Champaign, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[6]

• Lovely lobby.
• The mattress was a backbreaker.

“Lovely lobby. Our room had too much furniture, smelled of mold, and the mattress was in need of replacement. Safe parking. Good location for businessmen, but need to drive or take a cab to the downtown area in the P.M.”

Jun 21, 2007 by Gregory from Bronx, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Incredibly helpful staff and courteous.
• The surrounding streets can get desolate during off-peak hours.

“As a first time, solo traveler to New Orleans, helpful and accommodating staff really helped make my stay pleasant from the get-go. I arrived a bit early to check in, and the very helpful lady at the front desk welcomed me, and allowed me to check in early and get settled in. All of the employees were very courteous in this hotel, which really helped to create a very classy, warm environment. They even hailed a cab for me to get to the airport when I was leaving. There were lots of small touches along the way, including the late night snacks in the lobby that really made the hotel a great stay.”

Jun 20, 2007 by Robert from Tifton, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful hotel with quality service usually only found in 5 star hotels.
• Parking is very expensive, but you can find parking for much less if you do your homework.

“This is a beautiful hotel that is more than 4 stars. The service is wonderful and the staff will go out of their way to help in any way they can. The rooms are clean and way above a 4 star rating. I will stay in this hotel every time I visit new Orleans. Each night they have a pub and j buffet that is wonderful for the kids and it's free just for staying. When we departed the staff slipped a recipe for pub and j cookies made out to my son thanking him for being such a wonderful guest. They really made us feel welcome and comfortable. They have a rooftop pool and hot tub that is second to none. Also, after hurricane Katrina, they put up all of their employees and their loved ones affected by the storm until they got back in their homes. This hotel and its management is nothing less than a class act. I would recommend this hotel based just on that fact alone. You can't go wrong if you stay here. It's a short walk to the French quarter, and the river walk and they are very helpful with directions. Do yourself a favor and pick this hotel.”

Jun 12, 2007 by Peter from Port Allen, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great character and location.
• Small elevators.

“This a beautiful turns of the century landmark. The rooftop pool and Jacuzzi are very nice also. Great location and you have to partake in the late evening snack they provide.”

Jun 11, 2007 by Clint from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great rooms and great staff.
• Wifi is not set up properly.

“Great hotel with a very friendly staff that tries to anticipate your needs. Great business hotel. I imagine their leisure packages would be very good as well.”

Jun 9, 2007 by Eric from Antioch, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very Friendly and extremely well located. Right in the Heart of Downtown.
• No soda machines. All drinks located in the room. Very expensive. However, given the rate, I paid, this Certainly was not a problem

“This Hotel brings you back in time in a very eloquent, expensive, tasteful way. I was shocked I was awarded this Hotel. I am from New Orleans. This is one of our finest. Please get rid of the Ambassador Hotel. This Hotel is beyond filth. You guys have received enough complaints to remove them from your list! I wouldn't put a dog at this Hotel.”

0 of 1 people found this review helpful.

Jun 7, 2007 by Luz from Miami, FL
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• Incredible customer service.
• Distance from French quarter.

“Excellent customer service excellent customer service excellent customer service excellent customer service excellent customer service.”

Jun 6, 2007 by Cameron from Mobile, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautiful.
• Hotel restaurant a little pricey.

“Beautiful Hotel. What a steal. My wife and I loved it and look forward to going back.”

Jun 4, 2007 by Lance from Covington, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• This hotel provided a very romantic, old new Orleans atmosphere.
• The room itself was old with a small "shower-only" bathroom and a somewhat uncomfortable bed.

“Le pavilion hotel in new Orleans has a romantic old new Orleans "feel" with excellent service. The rooms were somewhat small and uncomfortable. If you stay be sure to upgrade to a larger room or suite.”

Jun 2, 2007 by John from Sugar Land, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[3]

• None.
• Room is too small and has only one bed.

“Not a good location, parking is too expensive. Not a four-star hotel.”