User Reviews for Quality Hotel and Conference Center Metairie

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Sep 2, 2008 by Kelly from Midville, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[9]

• Nothing.
• It was filthy, had no Wi-Fi and when I opened the door to my room, there was a vagrant inside.

“I would greatly appreciate being considered for a credit for 4 nights at a Quality Inn. I know that this hotel typically offers respectable services, but my experience at the Metairie location was frightful. From no Wi-Fi (which required me to change locations) to the vagrant in my room and the staff's relocation of my room just 2 doors down, to the mildew, mold and used bars of soap in the shower, I would never recommend this particular location to any friend - only to an enemy.”

Aug 3, 2008 by Edwin from Rosepine, LA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The breakfast was outstanding.
• Nothing comes to mind.

“My 4 night stay was very comfortable. The staff (all of them) was more than friendly. The breakfast was out of this world. The hotel provided a very good selection for dinner at a good and fair price.”

Jul 14, 2008 by Kristen from Celina, TX
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• It was close to downtown, and anything you could want.
• We came back one afternoon, and the cleaning person had not fully latched the door. Nothing was taken thankfully.

“We liked the hotel, and would stay there again since it is in a great spot. Breakfast was great. The staff was so nice, and would help you with anything. The room was big enough for two, but the microwave wasn't working. Cheap enough to get a cab to downtown, and easy to get to a parking garage too.”

May 7, 2008 by Valerie from Wilmette, IL
Overall Rating: 4
Cleanliness:[2] • Staff:[4] • Location:[3]

• I was greeted by one friendly staff person but the rest were no good.
• There was trash in the hallways. They did not have any bridges available for connecting a laptop to an internet line.

“Not suitable for business travelers except the most budget-minded.”

Mar 26, 2008 by T from Albany, LA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Most of the staff was friendly and helpful.
• No parking, first room was dirty, second room out of date but clean.

“We were told that the hotel was sold out for the night, so no non-smoking rooms were available. The first room we were given had been used. The beds were rumpled and the bathroom had been used. When we informed the front desk, a gentleman came up and met us in the room. He immediately agreed that we needed a different room and went down to the desk to "check his inventory." He returned with a key to a second room which was clean, but apparently in an older part of the hotel. The bathroom was especially out of date, but it was clean. There was also a mix-up when we were ready to check out-the front desk attendant wanted to charge our credit card for the room. The front desk manager was very apologetic about the confusion. Overall, the staff salvaged the stay.”

Jan 13, 2008 by Jason from Sulphur, LA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[7]

• It is in a good central location.
• Rooms were disgusting. Very filthy!

“This hotel is by no means a 2 star hotel. It may have been in the 60's when it was built, but it looks like the same furniture as they started with the mattresses was extremely hard and warns out. The whole hotel smelled musky, and the whole floor where my room was located smelled like a dirty ashtray. I Pre-arranged a non-smoking room with the front desk the day before arrival, and when we got there they didn't know anything about it, and they only had smoking rooms left.”

Jan 11, 2008 by Orvel from Powder Springs, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[3]

• I got a good parking space.
• Everything.

“Horrid! This is the only word I can think of to describe this hotel. Upon entering my room, I found that the lights didn't work. One of the lamps didn't have a bulb; the other lights flickered on and off. The room smelled of mold (bad) and the television didn't work. The floors, bathroom, and bed were horribly dirty. So much that I was sure they had accidentally given me a room that hadnt been cleaned yet. I called the front desk and complained. They moved me to what they described as a "better" room. All I can say about the new room was that the television did work in this one. The mold smell was much worse. The thermostat was broken so I couldnt get any heat or air. Thank goodness it was a comfortable temperature outside or I would have really suffered. The bathroom was old, grimy, and moldy. I laid out towels on the bed and slept on top of them because the bed linens looked as though it had been a while since they had seen the inside of a washing machine. I lined the tub with towels and stood on the towels just to take a shower. I wore my shoes the entire time. There was no way I was letting my bare feet touch that nasty floor! After a restless night, I woke at 6am and promptly checked-out. I went down the street to a much better hotel. I dont know how or why the health department hasn't shut them down!”

Jan 5, 2008 by Meg from Shenandoah, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[6]

• Nice staff.
• Small beds.

“Thank you for everything. It was wonderful. All that I remember of it.”

Jan 2, 2008 by Kelly from Birmingham, AL
Overall Rating: 6
Cleanliness:[1] • Staff:[8] • Location:[8]

• Very quick response by hotel maintenance when heat did not work.
• Cleanliness of bathroom was horrible.

“Cleanliness of bathroom was terrible but when we complained that the heat did not work, we received a call back from maintenance and they showed up in our room to fix the problem within 5 minutes. For one or two night stay the location is very good and easy to get to attractions but would not use for any long term stay.”

Nov 27, 2007 by David from San Antonio, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[6]

• Easy location. High rise. Friendly staff.
• Building was la little run down.

“Good location right off I-10, close to large mall and restaurants. Very friendly & accommodating staff. Good full breakfast complimentary.”

Nov 17, 2007 by Rodger from Marietta, GA
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• Price was good and that is all.
• Everything else, smell, front staff, parking lot, elevators.

“I stayed here in December 2006, and I thought since the price has gone up that the hotel had been redone, but it is actually worse. I will not use a two star rate to select my hotel next time I am in Nola.”

Nov 16, 2007 by Dale from Carencro, LA
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Needs renovation bad, ran out of basic supplies & food.

“The building needs renovation badly. The management is not providing adequate supplies like towels, facecloths, basic items. The bed was severely worn and sagged badly in the middle resulting in very little sleep. The restaurant ran out of food 40 minutes before the buffet breakfast was due to close. The staff worked heroically to make this bad situation better. This is obviously a problem with management, not the staff.”

Nov 14, 2007 by Herbert from Memphis, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Value, location, cleanliness.
• Elevators.

“Quality hotel Metairie offers excellent value. A fantastic location, very reasonable pricing, clean and comfortable rooms and a free full breakfast.”

Nov 14, 2007 by Katherine from Alexandria, LA
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[7]

• The room was clean and comfortable.
• Te hotel was short staffed or the staff was lacking in their ability to perform.

“The room was not well stocked. There were no wash cloths and there wasn't an alarm clock. When we went down for breakfast at 9:15, there was no food left, and the waitress said the kitchen staff was refusing to replenish the buffet. They were so short on manpower at the front desk, that it took around 25 minutes to check in.”

May 25, 2007 by Martha from Angier, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[5]

• They did have a hot breakfast although not the best.
• The bathrooms were old and dirty. The room livable but not comfortable.

“This hotel should not even be given any type of star rating. I know the hotels in and around the new Orleans area have been "lived" in a lot since the hurricane and obviously this one had a lot of problems before and since the storm. It needs a complete renovation. The bathroom floor was sticky to walk on and appeared dirty. The sink was very rusty. It is a dingy hotel that is very old and needs to be updated. It certainly is not the 2 star qualities that was rated and does not match the other 2 star hotels in area. We were quite disappointed. We use you regularly because we travel a great deal with our job.”

May 11, 2007 by Bpbbye from Natchez, MS
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[8]

• Great breakfast.
• Beds were horrible. Mattresses at a slant.

“If I knew that I was going to stay at this hotel, I would not repeat the experience.”

May 9, 2007 by Chuck from Charlotte, NC
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[6]

• Nothing, it was a dump.
• Ice machines, elevator didn't work, smelled.

“There was black fungus on the bathroom ceiling, water leaked on me in the elevator and then only 1 of 3 elevators worked, only 1 ice machine on 10 floors worked, the front desk wouldn't answer the phone, the shower head was through a hole in the wall. ”

May 1, 2007 by Mike W. from Florence, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location to the French quarter.
• Parking. No lot, had to use parking deck next to hotel for $20.00 night. This is common in New Orleans.

“The room was wonderful. I highly recommend this hotel to others. The only thing I didn't like about the hotel was the parking. The hotel didn't have a lot, so you had to find your own parking. A deck was right next to the hotel, but was $20.00 a night. This is very common in New Orleans, so don't let it keep you from staying at this hotel. It was the weekend, so I parked on the street for free.”

Apr 26, 2007 by Ben from Kingwood, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[4]

• Low price.
• Run down, but that is why it is low priced.

“Very low price hotel. Got what I paid for, not luxurious. But the room, although run down, was clean. Everything worked, and it wasn't noisy.”

Apr 22, 2007 by John
Overall Rating: 0

“Room was for employees, I did not stay at the hotel.”

Apr 20, 2007 by Patrick G. from Santa Ana, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[2]

• Absolutely nothing, it was filthy and very scary.
• Bedbugs, mold, malodorous, filthy, broken.

“We were greeted with a horrible moldy stench. Front desk personnel were scary and intimidating. The whole environment was raunchy, run down and falling apart. The door was hard to open, and insecure. The air in the room was stale and it was obvious that there was mold everywhere. I save the best for last, imagine laying down on your bed or pillows extremely tired from the all day flight. This stench was deeply embedded into the pillows, sheets, blankets and even the mattress. However the grand conclusion or ultimate parting gift was the bed bugs. I felt very disgusted and cheated and lied to. ”

Mar 29, 2007 by Wayne from Katy, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• The odor in the halls and in the room.

“Not a very good place to stay; an excellent place to leave.”

0 of 1 people found this review helpful.

Mar 27, 2007 by Wayne from St. Francisville, LA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Close to I-10, friendly staff.
• Very smoky lobby.

“Adequate for an overnight stay with easy access to the interstate. The facility seems like it is in dire need of a face-lift.”

1 of 1 people found this review helpful.

Mar 26, 2007 by J from Columbia, IL
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[5]

• Very little.
• Hotel was run down, not as nice as other hotels with the same star rating I have stayed in before.

“I would not choose to stay at this location on my own.”

Mar 26, 2007 by George from Beaumont, TX
Overall Rating: 1
Cleanliness:[4] • Staff:[3] • Location:[4]

• Nothing old rooms charge for local calls.
• I left my phone book I called I have never got a response I was told to call and leave my cell number, but no one every called me from house keeping.

“There were 3 electrical outlets that did not work, coffeemaker did not work. I will dispute the chargers with my credit card company. My room was 313.”

Mar 26, 2007 by Jill O. from Duluth, MN
Overall Rating: 4
Cleanliness:[2] • Staff:[1] • Location:[6]

• The bed was comfortable.
• Smoke room, staff rude, dirty, door did not close securely.

“89 is way to much for this room. 36 was sufficient.”

Mar 15, 2007 by Mena from Pensacola, FL
Overall Rating: 1
Cleanliness:[5] • Staff:[4] • Location:[10]

• The location, the microwave, and refrigerator.
• Thin walls/lots of noise, smelly room, mildew on bathroom floor, stains on bedding, rusty light fixture, dirty carpet, dark hallways, small elevator.

“This hotel was the filthiest hotel I have ever stayed in. The room smelled like an ashtray, the floors were covered in a dark soot to where it stained our white socks black, there was a sticky film on everything in the room, there was cigarette ash on the window sill, the light fixtures were rusty, the bathroom floor was covered in mildew, the bedding had various stains on them and looked as though they had not been washed in weeks, my toddler son found beer bottle caps under the bed. I was unable to fall asleep until 5am because of the noise level from the halls and in the rooms next to us (we could hear people on either side of us fornicating), the hallways were poorly lit and the walls were unevenly painted to where streaks were visible. We had planned to eat at the hotel restaurant, but when we got there the waitress was sitting at one of the tables talking on her cell phone and using profanity-laced language. We quickly changed our minds. Upon checkout, the staff asked for my keys and then said, "You're good" and waved me away. They did not ask about my stay or seemed interested in what I had to say.”

1 of 1 people found this review helpful.

Mar 13, 2007 by Sandra from Seattle, WA
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[4]

• Pretty ghetto.

“The location was convenient in that it is just off the freeway and between the airport and the French Quarter, so it worked for us getting in late the night before we left for a cruise. You would not want to stay here if you were visiting (location-wise) and hanging out in the French Quarter. We were delighted to learn they have a free airport shuttle! This might be good for some travelers as there was a microwave & coffee maker in the room. Definitely ask for a non-smoking room if you don't smoke.”

Mar 11, 2007 by Carl from Sunset, LA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location and price.
• Room was outdated, not enough workspace. Desk chair was jammed against bed.

“Not a bad stay, especially since new Orleans area is tough right now for hotel rooms.”

Feb 28, 2007 by Jewell from Grapevine, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[4] • Location:[8]

• It was good for the price, you can't beat the price.
• The staff was not the friendliest. More specifically the front desk clerk.

“It was clean, and convenient.”

Dec 15, 2006 by Rodger from Marietta, GA
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[7]

• Price was good.
• I was not up-graded to a 2 star. It stinks.

“The staff was neither friendly nor helpful. The place smelled bad and was dirty. I can not recommend this hotel to any-one.”

Dec 13, 2006 by Butch from Kinder, LA
Overall Rating: 5
Cleanliness:[7] • Staff:[3] •

• Great location.
• Looked almost abandoned.

“Room was clean and in decent shape but the atmosphere was not good. I did not feel safe and would not have stayed there if my family would have been with me. Good location right off of the interstate and easy to find.”

Dec 6, 2006 by Myron from Sugar Land, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[6]

• Ease of check in.
• Nothing.

“Decent hotel for the price I paid. Have stayed there before and it is acceptable.”

Nov 15, 2006 by Howard from Jackson, MS
Overall Rating: 5
Cleanliness:[1] • Staff:[8] • Location:[3]

• The floor tile in the lobby area was nice.
• The hotel is old and outdated.

“As a pastor and traveling minister, I stay in at least 40 hotels a years. I spend more time in my car and hotels than I my home, due to my business travel. My visit to the hotel was not pleasant at all. My room was unclean and the appearance of the hotel was outdated.”

Mar 10, 2006 by Gayle from Dallas, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Our room was large enough for our group to stay together.
• The sleeper sofa was dirty and not at all comfortable enough, our son had to sleep on the sofa not pulled out as a bed.

“The staff was excellent. The bathroom needed to be updated and refreshed. the living area was very large and accommodated our party very nicely. The food was very good and a good value.”

Mar 6, 2006 by Kerri from Baton Rouge, LA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Absolutely nothing!
• The smell, the roaches everywhere, the lacking hospitality of the staff.

“I was disgusted with this hotel. I walked in and smelled something fowl. I was disappointed but was going to tolerate it. After about 30 minutes, I noticed roaches on the TV, the bureau and the wall and mirror behind it. I immediately called the front desk. Without any concern, they offered to relocate my room after I went downstairs and complained. They told me there was nothing they could do for me. I ask them to relocate me to another hotel. They refused, telling me there were no hotels available. I was told I would not be charged for any of the nights. I left and called around. I found vacancy at the Hilton. ”

Aug 26, 2005 by Sean from St. Joseph, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• The staff was extremely helpful
• It smelled like mold

“It was well worth the price I paid. I think it is a good hotel to go to for the area.”

Aug 24, 2005 by Daleen from Niagara Falls, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• easy location to find.
• food served for breakfast was not appetizing.

“The Quality Hotel was a nice place to stay. The pool area was inviting. The staff was friendly and accomodating. Good hotel for the price.”

0 of 1 people found this review helpful.

Aug 19, 2005 by Al from Calumet City, IL
Overall Rating: 3
Cleanliness:[5] • Staff:[8] • Location:[8]

• hotel need maintiance work was very below par .

“Hotel has a good location next to Interstate Highway 10 (TEN) but the hotel is in poor working condition the wall plug in my room (the 2nd assign) had a poorly install cover which prevented it's use with a laptop computer AC power adapter or my cellular phone charger. The other light fixtures were power by the use of an electrical extension cord, which also often can loose because it was behind the headboard. The carpeting the hallways are in bad shape worn and old looking. The first room I was assign had a leak in the bathroom, which caused the room carpet to be wet.”

Aug 4, 2005 by Weni from Cleveland, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

“This hotel is the worse one in my this two weeks trip. It's duty, urgly, uncomfortable. It's not an 2-star hotel. I would say it is not even an 1-star hotel. Except it's good location, not thing else will attract customers. ”

Aug 3, 2005 by Tonia from Marksville, LA
Overall Rating: 8
Cleanliness:[7] • Staff:[5] • Location:[10]

• Easy to get in and out of hotel.
• Arrived at 8:30 p.m. Room was not ready, told me it would take about 40 mins. because they were so busy.

“Hotel is older, but still clean. Hotel itself was fine, but room was not ready at 8:30 at night. This was ridiculous.......Complained and questioned what would happen if I had been there at check in of 3p.m.???????”

Aug 3, 2005 by Wayne from Panama City, FL
Overall Rating: 2
Cleanliness:[3] • Staff:[6] • Location:[8]

• Housekeeping was proficient.
• The hotel was old and generally dirty. Not typical of hotels.

“The hotel is in serious need of maintenance and cleaning. Probably the management is trying to cut costs.”

Aug 2, 2005 by Johnny from Rochester, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• I like it

“It is easy to get there and it is nice hotel but too crowded.”

Jul 28, 2005 by Gary from Mandeville, LA
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[8]

• very old & not kept up

“ this is by far the worst place I've stayed........the location was ok.....but the hotel was very old & not kept up--an elevator broke & stayed broken the 2 days I was there & the fire alarm went off & found out from another hotel guest the last time it happened it was at 3.00 am.......I was on the top floor 10th”

Jul 20, 2005 by Undrea from Houston, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[6]

• The hotel was very close to I-10 and only minutes away from downtown New Orleans and the French Quarters.
• The elevators and rooms were old, hallways were flithy, no style, the linen (both towels and sheets) were rough.

“This hotel is in desperate need of a extreme makeover. I would not wish a stay at this hotel on my worst enemy. The lobby was decent and would lead one to believe that the rooms would be inhabitable. But, what a misrepresentation! I will never stay at this particular Quality Inn again and would not recommend that anyone else stay there either. ”

Jun 23, 2005 by Robert from Baton Rouge, LA
Overall Rating: 1
Cleanliness:[4] • Staff:[5] • Location:[8]

• like the location
• old, dingy, elevators cramped and tiny, halls too dark, no high speed access

“this hotel does NOT deserve a 2 1/2 star rating -- in fact, the Choice Hotel system needs to know that the hotel does not measure up as a Quality Inn ... most Comfort Inns and Sleep Inns are FAR better than this hotel.”

Jun 2, 2005 by Mitsuru S. from Denton, TX
Overall Rating: 4
Cleanliness:[3] • Staff:[2] • Location:[8]

“Everything was dirty. It smelled bad. I stayed in a non-smorking room, but it smelled bad. Bed was extremely old, and blanket was not clean. Also, their service was bad. They did not open the restaurant on time because the chief was late, and they did not apologize. Good thing was it was cheap, I got $28 a night. The location was ok, and it was not too loud.”

Jun 1, 2005 by Chad N. from Daleville, AL
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[5]

• We had a corner room
• the hotel smelled like dirty diapers. The 1st floor needs to be renovated BADLY

“The room was nice. But the first impression going in was NOT a good one. The hallways look like they are going to fall down and the stinch in the hotel was like going into a sweat pit and loaded with dirty diapers. The staff was VERY friendly and helpful though.”

May 29, 2005 by Larry from Katy, TX
Overall Rating: 3
Cleanliness:[9] • Staff:[6] • Location:[10]

• location
• Not enough parking, staff at front desk not trained properly.

“Men's bathroom in lobby was horrible. Partition between stalls was rusted real bad. Staff at front desk was not pleasant nor some were not trained to answer all questions. One heavy set lady wouldn't even acknowledge me standing there. My room, even though non-smoking had a horrible smell. We had to buy a deodorizer and spray daily.”

May 25, 2005 by Joe from Marietta, GA
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[7]

• location
• smelled like mold and had dirty carpets

“The staff was helpful; however, the hotel itself was not clean and in need of an overhaul.”