User Reviews for Marriott Saint Louis Downtown

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Mar 5, 2008 by Audrey from Farmington, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Great location and friendly staff, beautiful view from our room.
• Expensive parking.

“This hotel was excellent, very clean and comfortable. I will definitely be staying there again.”

Feb 29, 2008 by Marianne from Helena, MT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• It is beautiful and they were kind.
• Hard to find.

“The room was so nice and the view of the Arch was amazing. It is being renovated so it was a little difficult for me to locate because the big red H was not as visible. Persons were very helpful.”

Feb 27, 2008 by Mark from Fairviewheighys, IL
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[10]

• The bed nice size.Nice room size.
• Tub backed up.

“Hotel was nice. Staff was very helpful. Would visit again.”

Feb 26, 2008 by Martin from Marion, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The view to the ballpark was phenomenal. The Hilton at the ballpark is exciting for being downtown and quite luxurious.
• The Ballpark Hilton was still under construction and there was only one main entrance to get into the hotel.

“The accommodations were great but they still need to work on the reception of checking in and access to the Hotel needs improvement.”

Feb 24, 2008 by Paul from Morgan Hill, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice rooms, nice place.
• $9.95 for internet. Not acceptable for 2+ star.

“In today's age, any hotel seeking higher than 2 stars should offer free wireless internet. The cost of internet and internet equipment is so low that they can easily afford it.”

Feb 23, 2008 by Jan from Mcleansboro, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, very friendly, very helpful.
• Nothing.

“When we arrived we were greeted by a valet parking attendant, very nice, inside was lovely, all staff were very helpful and friendly. Room was very nice, well equipped, and clean. would stay again if I ever need to.”

Feb 23, 2008 by Melissa from Murfreesboro, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Excellent view and convenient to Downtown activities.
• Parking.

“This hotel was great for a nice evening getaway with my husband. It was walking distance to landmarks and a short drive to the theatre.”

Feb 21, 2008 by Amanda from St Robert, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was no problem getting adjoining rooms with great views of the city.
• Nothing.

“This was our 1st stay in St. Louis so did not know what to expect. We were pleasantly surprised by the central location of the hotel and the extremely friendly staff had no problem making sure our 2 rooms were adjoining and had great views of the city Old Court Hus and Arch. We had a great time at St. Louis and thought the hotel accommodation at Hilton on the Ballpark was excellent.”

Feb 21, 2008 by Annmarie from Columbia, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• I have a small child and the open floor space was very nice. The staff was helpful and the room was very clean and tidy.
• I didn't like the prices with the options that were available for parking our vehicle.

“Overall, we really enjoyed our stay at the Hilton. Clean, spacious and very comfortable.”

Feb 20, 2008 by Todd from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice atmosphere in the main lobby with huge fireplace.
• Elevators were really slow during busy times.

“Everything was excellent no surprises except the parking was a bit of a hassle. Self-parking was a block away, and you have to drive around two blocks to get back to the hotel main entrance after exiting the garage.”

Feb 20, 2008 by Jaye from O Fallon, IL
Overall Rating: 7
Cleanliness:[3] • Staff:[9] • Location:[9]

• I liked the decor, the friendly staff and the valet parking as well as the bar area.
• There was a problem with my bed linen and they were slow and had to return several times.

“I would stay here again. I would rather they would have been mixed in with the more upscale part of the hotel. I especially enjoyed the open bar area as a gathering place for guests' family and friends.”

Feb 20, 2008 by Max from Sutter, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Staff at hotel restaurant were very friendly.
• Had to pay for parking - not told this before hand.

“Good in room amenities, however internet access should be free and a refrigerator would be welcome (both of which I have had in lesser hotels.) Parking was across the street in a public parking facility. Otherwise, very clean and overall a good value.”

Feb 20, 2008 by Jamie from Mount Vernon, IL
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[7]

• View of the city.
• Hidden fees, price for parking, internet, food, etc.

“I will not stay at this hotel again. It was very expensive. If I would have stayed at the Drury down the street we would have had free breakfast, free parking, free internet, free long distance, and free happy hour. The Hilton offered none of that and was twice the price.”

Feb 20, 2008 by Jenny from Quincy, IL
Overall Rating: 1
Cleanliness:[10] • Staff:[1] • Location:[10]

• The location and pool.
• Everything else.

“The room was nice but the heat wouldn't shut off on its own, it was 80 in our room. The front desk said it was usually the opposite. We asked for more towels and soap and never received it. We ordered breakfast and I took it back to our room the scrambled eggs had about a inch of liquid still in the container. When I called they said they would bring us new eggs and then called me back and said I would have to come back down and get them because they didn't have anyone to bring them up. To many things went wrong”

Feb 20, 2008 by Laurinda from Fulton, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean, staff were very helpful.
• Price of parking.

“Very nice rooms, hotel on a whole was very clean. Staff were very helpful and nice. Our waiter in the hotel restaurant was very attentative.”

Feb 19, 2008 by Mike from West Des Moines, IA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[6]

• Very Nice room and GREAT View.
• Parking was expensive!

“Very nice room, you add in the $16 they charge to park your car.”

Feb 18, 2008 by Uche from Lawrenceville, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• My bath tub drain did not work and the hotel staff fixed the problem promptly.
• I did not know that I had to pay extra for parking until I arrived at the hotel.

“This hotel is centrally located in downtown St. Louis and within short distance of the major interstates. The hotel offers a complimentary fitness room and morning newspaper. All in all, I enjoyed my stay. The hotel staff were helpful with off-site dining locations and directions. My one quibble - there is no mention on the hotel's website that guests must pay for parking. For the price, however, this hotel was a steal.”

Feb 14, 2008 by Chris from St Charles, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The attention to detail, especially the bedding.
• Had to call for extra shampoo, soap etc.

“Great attention to detail, convenient location, friendly staff, many extras.”

Feb 12, 2008 by Connie from Decatur, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds/nice bedding.
• Price of parking.

“Very nice and friendly hotel. Seemed very upscale for a reasonable price.”

Feb 12, 2008 by Beth from Flora, IL
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[6]

• The staff were very friendly.
• The pool did not have steps or a shallow end and the rooms were very small.

“The hotel was very clean. Everyone was very friendly. Our room was extremely small though. It was a bit crowded. I didn't like having to pay for parking. You should be able to pick "free parking".”

Feb 6, 2008 by Sherry from Kahoka, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They give out good cookies, their beds are comfortable, and there is plenty of things to keep kids busy.
• Awesome and we liked everything.

“This hotel was great. The rooms were comfortable, the pool room was nice, and the price was great for a hotel that fancy.”

Feb 5, 2008 by Suzy from Kent, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and attractive, great bed.
• Charge for the Internet! It should be FREE!

“As you enter the hotel location of the bar makes you seem alive, buzzing with all ages engaged in conversations. Fireplace gave a comfy feel, decorations were sophisticated. Our room was close to the elevator but the long hall made it practically soundproof, We had a gorgeous and up-close view of the famous Arch out our expansive wall of windows. Bed linens were lovely and the bed was so comfortable. Our in room breakfast was delicious and just the right amount of warm and cold.”

Feb 4, 2008 by Martha from Carmel, IN
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• The front desk staff.
• We had drapes on the floor of the room when we checked in.

“Wonderful. The staff was amazing, even in the restaurant. Just a great experience!”

Jan 28, 2008 by Stephanie from Independence, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• The location was fantastic! We were able to walk to the arch and it was a five minute drive to the Brewery and Forest Park!
• The heater in the pool and hot tub was broken. Also, housekeeping came at 8am and woke us up both days.

“The location was fantastic! We were able to walk to the arch and it was a five minute drive to the Brewery and Forest Park! However, the heater in the pool and hot tub was broken. Also, housekeeping came at 8am and woke us up both days. Overall, it was a good.”

Jan 27, 2008 by Dennis from St Louis, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Restaurant food and service were terrific.
• Heater didn't work. They came promptly but replacing unit instead of moving us to another room?

“Overall a very nice hotel.”

Jan 26, 2008 by John from Quincy, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice hotel.
• No smoking at bars went elsewhere and did not spend money.

“We would have spent money dining if you could smoke, instead went to Max and Ermas, Friday's, and Chilis.”

Jan 24, 2008 by Rick from Columbia, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked my room size and cleanliness.
• The parking was inconvenient because it was very cold.

“We were pleased with this hotel's location. We saw a performance at the Fox. Have stayed here for a baseball game. The beds are comfortable, it is quiet and we had a good breakfast whose portions sizes were very big. We also had excellent service in the restaurant.”

Jan 23, 2008 by Bob from Alvin, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Excellent view of Arch Center area.
• No Bathroom Ventilation and inconvenient parking.

“We got a room here to be close to Laclede's Landing and the Arch Center Area. We were only 4 or 5 blocks away from the Arch and maybe and additional 4 blocks to Laclede's Landing. The walk is easy and well lit at night. Room wise, we were happy with all but the lack of bathroom ventilation. This is a great hotel if you are doing anything downtown near the Arch or the Landing. I especially recommend this hotel for people seeing a game at the Stadium.”

Jan 23, 2008 by Lori from Saint Louis, MO
Overall Rating: 6
Cleanliness:[10] • Staff:[9] • Location:[10]

• The bed was very comfortable; the fitness center was excellent; location and room are nice.
• The shower was awful, no pressure. We also were interrupted several times about an emergency and had to leave the room to go to the lobby.

“This hotel is in a fantastic location (you can see the new baseball ballpark across the street) right in the heart of downtown. Great things about this hotel are: 1) the rooms are spacious and clean. 2) The beds are extremely comfortable. 3) I really liked having my own digitally controlled thermostat in my room. 4) The fitness center was fantastic. Each treadmill had its own remote controlled TV to watch with earphones available. 5) check in was quick and easy. The only things I didn't like: 1) we were in a handicapped room, even though we aren't handicapped, and consequently, the portable shower head that was in the tub was sub par. It didn't have any pressure and was hard to control. 2) We were interrupted several times during the day to leave our rooms immediately and take the steps to the lobby because of an emergency. I was in the shower when this happened, so this was a major hassle. After we go downstairs, no one told us anything and there were people just heading back up on their own, so we did also. Only to be told to go back down again about 1/2 hour later. We were never told when it was okay to go to our room or what the emergency was.”

Jan 6, 2008 by John from Camden, TN
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[1]

• Staff was A++++
• Our car was broke into with valet parking electronics were stolen.

“Hotel staff was great, clean and cozy, security is lacking.”

Jan 3, 2008 by John from Cut Off, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Personnel and location were excellent. Very attractive.
• Parking was not explained. Expected the hotel to have on-site free parking.

“Extremely helpful staff. Enjoyed the ambiance of the room. Ice was a bit of a chore, but acceptable. Parking was quoted at 14.00 daily for covered, protected parking. Parking at the stadium was 5.00 daily but was exposed.”

Jan 2, 2008 by Terry from Duquoin, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The beds, the sheets, the pillows (goose down or regular) are the best in the business.
• The bathroom was WAY too small that you had to shot the door to use the toilet and the shower.

“The hotel in general is a great hotel AMD the staff was extremely pleasant too.”

Dec 29, 2007 by Pam from Forsyth, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We were greeted by a manager as we were unloading our bags and asked if we had any questions OT problems that he could help with!
• Nothing.

“It was a pleasure to walk in the door and be greeted. We were asked if there was any thing that he could help us with. He explained about his addition that they were completed.”

Dec 26, 2007 by Camille from Bloomington, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[7]

• I had a good quality hotel for a great price.
• The tub drain was not working properly.

“Other than the tub drain and a dirty washcloth that left thrown over the shower rod, I thought the room quality was great and the view of the arch was fantastic. It was a great deal for my bid.”

Dec 26, 2007 by Brian from Springfield, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was great!
• Room was a little small.

“The friendliest staff I have experienced in a long time!”

Dec 21, 2007 by Kat from Springfield, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was very friendly and helpful.
• There were limited choices for restaurants/lounges.

“It was very clean and the staff was very friendly. There were lots of open spaces in the common areas but it still felt comfortable, not "empty". I would stay there again.”

Dec 19, 2007 by Judy from Columbus, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was so warm and friendly, beginning right at the front door. Their kindness was appreciated.
• Paying for parking across the street.

“Their customer satisfaction vision must be a high priority. Each person I met seemed to go out of their way to make sure I had everything I needed. I requested extra coffee the first night and lo and behold, they must have assumed Id want it the next morning so they anticipated my request the next night. I liked that.”

Dec 19, 2007 by Eric from La Crosse, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The beds were comfy.
• Valet charged an extra ten dollars for 4pm pickup.

“The room service food was ok. The room was marvelous. The view was not that great. I loved the bed. Overall, a good experience.”

Dec 19, 2007 by Doug from Stilwell, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, price, accommodations.
• Construction going on.

“Very good location across the street from Busch stadium & just a few blocks walk to the Edward Jones dome.”

Dec 19, 2007 by Patrick from Normal, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality.
• Parking fee.

“Need to specify a parking fee in the hotel write up.”

Dec 19, 2007 by Chris from Springfield, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location.
• Needs some updating.

“Overall the hotel was very nice.”

Dec 10, 2007 by Mchael from Naperville, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nicely decorated and very well maintained. Staff was very friendly.
• Has two very large TV screens in lobby, but not visible from the lounge which has 3 small TVs above bar.

“Very nice hotel situated in the heart of Downtown St. Louis. Room was a good size and very clean with very comfortable bed.”

Dec 3, 2007 by Emmy from Sugar Land, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Friendly staff.
• Expensive parking.

“Wonderful staff and service, parking is overpriced at $14 for self - inconvenient to walk across street to garage.”

Dec 1, 2007 by Geni from Waynesville, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The front office staff was very friendly and the location was great!
• The parking rate was high.

“Our room had an excellent view of Busch Stadium. The beds were very comfortable and the front office staff was very friendly. We were going to the Dome for a football game and were able to walk because the hotel was that convenient.”

Nov 30, 2007 by Brian from Cincinnati, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• Very convenient to downtown and interstates.
• Valets locked keys in my car.

“Overall, I had a great experience in this hotel. It was convenient to the highways I needed to use to get around the west side suburbs of St. Louis. The only unfortunate part of the experience was the valet staff locking my keys in my car, and proceeding to try to use doorstops to pry my door open.”

Nov 29, 2007 by Debra from Marthasville, MO
Overall Rating: 5
Cleanliness:[10] • Staff:[6] • Location:[6]

• Comfortable beds.
• Bathtub drain didnt work, unreasonable parking.

“Charged $14/day to park 2 blocks away. Charged $10/day for internet access. I had to ask for a "do not disturb sign". I did not get housekeeping on my last night. No extra coffee was left as I asked for.”

Nov 28, 2007 by Judy from Columbus, IN
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The views of the arch and ballpark were amazing.
• It was a little too cold at the swimming pool- air temp.

“I felt very welcome at this hotel. The staff went out of their way to make sure my stay was positive. It was very clean and the rooms seemed bigger than others I've visited. Definitely 4 stars.”

Nov 26, 2007 by Ellena from New Orleans, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The decor of the hotel was great with vintage Cardinals photos.
• Parking lot a little expensive and a lengthy walk (in the winter cold).

“The hotel overall was excellent the staff was more than helpful, until the morning we were supposed to check-out. We requested a late checkout at 2pm which was granted but we were harassed from 1:30pm as the maid stood outside our door and knocked as the front desk continuously called the room. If you don't need a late checkout for any reason you should have a great experience. Despite this incident I would still stay again and recommend the hotel. If you are a guest in the city please take a quick walk to one of St. Louis' best restaurants Caleco's.”

Nov 25, 2007 by Bryan from St.Louis, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very stylish.
• The coffee pot was awful.

“Excellent location and very modern.”

Nov 25, 2007 by Terry from Tupelo, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was a nice hotel room for the price.
• The price of parking was too high for a guest of the hotel.

“Overall the meet my expectations and it provided a nice view of downtown St. Louis.”