User Reviews for Marriott Saint Louis Downtown

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Feb 6, 2008 by Sherry from Kahoka, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They give out good cookies, their beds are comfortable, and there is plenty of things to keep kids busy.
• Awesome and we liked everything.

“This hotel was great. The rooms were comfortable, the pool room was nice, and the price was great for a hotel that fancy.”

Feb 5, 2008 by Suzy from Kent, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and attractive, great bed.
• Charge for the Internet! It should be FREE!

“As you enter the hotel location of the bar makes you seem alive, buzzing with all ages engaged in conversations. Fireplace gave a comfy feel, decorations were sophisticated. Our room was close to the elevator but the long hall made it practically soundproof, We had a gorgeous and up-close view of the famous Arch out our expansive wall of windows. Bed linens were lovely and the bed was so comfortable. Our in room breakfast was delicious and just the right amount of warm and cold.”

Feb 4, 2008 by Martha from Carmel, IN
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• The front desk staff.
• We had drapes on the floor of the room when we checked in.

“Wonderful. The staff was amazing, even in the restaurant. Just a great experience!”

Jan 28, 2008 by Stephanie from Independence, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• The location was fantastic! We were able to walk to the arch and it was a five minute drive to the Brewery and Forest Park!
• The heater in the pool and hot tub was broken. Also, housekeeping came at 8am and woke us up both days.

“The location was fantastic! We were able to walk to the arch and it was a five minute drive to the Brewery and Forest Park! However, the heater in the pool and hot tub was broken. Also, housekeeping came at 8am and woke us up both days. Overall, it was a good.”

Jan 27, 2008 by Dennis from St Louis, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Restaurant food and service were terrific.
• Heater didn't work. They came promptly but replacing unit instead of moving us to another room?

“Overall a very nice hotel.”

Jan 26, 2008 by John from Quincy, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice hotel.
• No smoking at bars went elsewhere and did not spend money.

“We would have spent money dining if you could smoke, instead went to Max and Ermas, Friday's, and Chilis.”

Jan 24, 2008 by Rick from Columbia, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked my room size and cleanliness.
• The parking was inconvenient because it was very cold.

“We were pleased with this hotel's location. We saw a performance at the Fox. Have stayed here for a baseball game. The beds are comfortable, it is quiet and we had a good breakfast whose portions sizes were very big. We also had excellent service in the restaurant.”

Jan 23, 2008 by Bob from Alvin, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Excellent view of Arch Center area.
• No Bathroom Ventilation and inconvenient parking.

“We got a room here to be close to Laclede's Landing and the Arch Center Area. We were only 4 or 5 blocks away from the Arch and maybe and additional 4 blocks to Laclede's Landing. The walk is easy and well lit at night. Room wise, we were happy with all but the lack of bathroom ventilation. This is a great hotel if you are doing anything downtown near the Arch or the Landing. I especially recommend this hotel for people seeing a game at the Stadium.”

Jan 23, 2008 by Lori from Saint Louis, MO
Overall Rating: 6
Cleanliness:[10] • Staff:[9] • Location:[10]

• The bed was very comfortable; the fitness center was excellent; location and room are nice.
• The shower was awful, no pressure. We also were interrupted several times about an emergency and had to leave the room to go to the lobby.

“This hotel is in a fantastic location (you can see the new baseball ballpark across the street) right in the heart of downtown. Great things about this hotel are: 1) the rooms are spacious and clean. 2) The beds are extremely comfortable. 3) I really liked having my own digitally controlled thermostat in my room. 4) The fitness center was fantastic. Each treadmill had its own remote controlled TV to watch with earphones available. 5) check in was quick and easy. The only things I didn't like: 1) we were in a handicapped room, even though we aren't handicapped, and consequently, the portable shower head that was in the tub was sub par. It didn't have any pressure and was hard to control. 2) We were interrupted several times during the day to leave our rooms immediately and take the steps to the lobby because of an emergency. I was in the shower when this happened, so this was a major hassle. After we go downstairs, no one told us anything and there were people just heading back up on their own, so we did also. Only to be told to go back down again about 1/2 hour later. We were never told when it was okay to go to our room or what the emergency was.”

Jan 6, 2008 by John from Camden, TN
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[1]

• Staff was A++++
• Our car was broke into with valet parking electronics were stolen.

“Hotel staff was great, clean and cozy, security is lacking.”

Jan 3, 2008 by John from Cut Off, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Personnel and location were excellent. Very attractive.
• Parking was not explained. Expected the hotel to have on-site free parking.

“Extremely helpful staff. Enjoyed the ambiance of the room. Ice was a bit of a chore, but acceptable. Parking was quoted at 14.00 daily for covered, protected parking. Parking at the stadium was 5.00 daily but was exposed.”

Jan 2, 2008 by Terry from Duquoin, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The beds, the sheets, the pillows (goose down or regular) are the best in the business.
• The bathroom was WAY too small that you had to shot the door to use the toilet and the shower.

“The hotel in general is a great hotel AMD the staff was extremely pleasant too.”

Dec 29, 2007 by Pam from Forsyth, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We were greeted by a manager as we were unloading our bags and asked if we had any questions OT problems that he could help with!
• Nothing.

“It was a pleasure to walk in the door and be greeted. We were asked if there was any thing that he could help us with. He explained about his addition that they were completed.”

Dec 26, 2007 by Camille from Bloomington, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[7]

• I had a good quality hotel for a great price.
• The tub drain was not working properly.

“Other than the tub drain and a dirty washcloth that left thrown over the shower rod, I thought the room quality was great and the view of the arch was fantastic. It was a great deal for my bid.”

Dec 26, 2007 by Brian from Springfield, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was great!
• Room was a little small.

“The friendliest staff I have experienced in a long time!”

Dec 21, 2007 by Kat from Springfield, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was very friendly and helpful.
• There were limited choices for restaurants/lounges.

“It was very clean and the staff was very friendly. There were lots of open spaces in the common areas but it still felt comfortable, not "empty". I would stay there again.”

Dec 19, 2007 by Judy from Columbus, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was so warm and friendly, beginning right at the front door. Their kindness was appreciated.
• Paying for parking across the street.

“Their customer satisfaction vision must be a high priority. Each person I met seemed to go out of their way to make sure I had everything I needed. I requested extra coffee the first night and lo and behold, they must have assumed Id want it the next morning so they anticipated my request the next night. I liked that.”

Dec 19, 2007 by Eric from La Crosse, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The beds were comfy.
• Valet charged an extra ten dollars for 4pm pickup.

“The room service food was ok. The room was marvelous. The view was not that great. I loved the bed. Overall, a good experience.”

Dec 19, 2007 by Doug from Stilwell, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, price, accommodations.
• Construction going on.

“Very good location across the street from Busch stadium & just a few blocks walk to the Edward Jones dome.”

Dec 19, 2007 by Patrick from Normal, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality.
• Parking fee.

“Need to specify a parking fee in the hotel write up.”

Dec 19, 2007 by Chris from Springfield, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location.
• Needs some updating.

“Overall the hotel was very nice.”

Dec 10, 2007 by Mchael from Naperville, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nicely decorated and very well maintained. Staff was very friendly.
• Has two very large TV screens in lobby, but not visible from the lounge which has 3 small TVs above bar.

“Very nice hotel situated in the heart of Downtown St. Louis. Room was a good size and very clean with very comfortable bed.”

Dec 3, 2007 by Emmy from Sugar Land, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Friendly staff.
• Expensive parking.

“Wonderful staff and service, parking is overpriced at $14 for self - inconvenient to walk across street to garage.”

Dec 1, 2007 by Geni from Waynesville, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The front office staff was very friendly and the location was great!
• The parking rate was high.

“Our room had an excellent view of Busch Stadium. The beds were very comfortable and the front office staff was very friendly. We were going to the Dome for a football game and were able to walk because the hotel was that convenient.”

Nov 30, 2007 by Brian from Cincinnati, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• Very convenient to downtown and interstates.
• Valets locked keys in my car.

“Overall, I had a great experience in this hotel. It was convenient to the highways I needed to use to get around the west side suburbs of St. Louis. The only unfortunate part of the experience was the valet staff locking my keys in my car, and proceeding to try to use doorstops to pry my door open.”

Nov 29, 2007 by Debra from Marthasville, MO
Overall Rating: 5
Cleanliness:[10] • Staff:[6] • Location:[6]

• Comfortable beds.
• Bathtub drain didnt work, unreasonable parking.

“Charged $14/day to park 2 blocks away. Charged $10/day for internet access. I had to ask for a "do not disturb sign". I did not get housekeeping on my last night. No extra coffee was left as I asked for.”

Nov 28, 2007 by Judy from Columbus, IN
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The views of the arch and ballpark were amazing.
• It was a little too cold at the swimming pool- air temp.

“I felt very welcome at this hotel. The staff went out of their way to make sure my stay was positive. It was very clean and the rooms seemed bigger than others I've visited. Definitely 4 stars.”

Nov 26, 2007 by Ellena from New Orleans, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The decor of the hotel was great with vintage Cardinals photos.
• Parking lot a little expensive and a lengthy walk (in the winter cold).

“The hotel overall was excellent the staff was more than helpful, until the morning we were supposed to check-out. We requested a late checkout at 2pm which was granted but we were harassed from 1:30pm as the maid stood outside our door and knocked as the front desk continuously called the room. If you don't need a late checkout for any reason you should have a great experience. Despite this incident I would still stay again and recommend the hotel. If you are a guest in the city please take a quick walk to one of St. Louis' best restaurants Caleco's.”

Nov 25, 2007 by Bryan from St.Louis, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very stylish.
• The coffee pot was awful.

“Excellent location and very modern.”

Nov 25, 2007 by Terry from Tupelo, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was a nice hotel room for the price.
• The price of parking was too high for a guest of the hotel.

“Overall the meet my expectations and it provided a nice view of downtown St. Louis.”

Nov 25, 2007 by Deron from St. Louis, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• The hotel is in great location.
• The hotel is under construction.

“Great hotel, will be better once construction is done.”

Nov 24, 2007 by Tom from Sioux City, IA
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[10]

• Walking distance to several attractions.
• Rude front desk. Possible she did not like the low rate we got the room for.

“Cool views from all but west facing rooms.”

Nov 16, 2007 by John from Schaumburg, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• The public areas are modern and attractive.
• The room decor does not match the modern feel of the hotel.

“Overall very good, friendly staff, cleans, close to what I was there for. The biggest disappointment for this hotel is that they charge for both Wi-Fi and standard Ethernet connection for internet ($10 bucks a day!) which are commonly provided free by even the most modestly priced hotels such as comfort inn and HIE.”

Nov 14, 2007 by Jeff from St. Louis, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and well kept.
• Nothing.

“The hotel was very clean and the staff ready to help with all of our needs. The rooms were very well kept and up to date. Very nice!”

Nov 7, 2007 by Sharai from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Big beds, clean rooms.
• Valet parking is too high.

“This is an excellent hotel for leisure travelers. I really enjoyed staying there and plan on going back.”

Nov 5, 2007 by Christy from Kansas City, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Rooms were very nice and the view was great.
• Really nothing, it was great.

“Good hotel, valet parking and friendly staff.”

Nov 4, 2007 by Ruth from Independence, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very, clean!
• The bar waitresses were not friendly or helpful.

“Other than the bar waitresses the hotel was a delight. The bar was very small and the waitress/bar tender did not know how to make drinks did not understand the menu and didn't even offer to ask anyone else. So different from the rest of the staff at the hotel!”

Nov 2, 2007 by Beth from Tower Hill, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Room was very clean, no disruption from other rooms.
• The parking was expensive.

“The hotel and staff were both of great quality. Disappointed with the parking arrangements. Location was good to the points of interest that we had planned to visit.”

Nov 1, 2007 by Bret from Jacksonville, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location was excellent and the hotel was very classy.
• Front desk employee could have been nicer.

“Overall I had a very enjoyable stay at this hotel. No matter what your reason is to visit downtown St Louis, this would be a great and well located hotel to stay at.”

Oct 31, 2007 by Deb from Granger, IN
Overall Rating: 10
Staff:[10] • Location:[10]

• The hotel was clean and the location was excellent. The staff was very friendly and helpful.

“Absolutely perfect location and facility and the price was perfect too.”

Oct 31, 2007 by Cristina from Tower Hill, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• It was very nice and clean and most of the people were friendly.
• That some of the staff were a little rude and wouldn't help you.

“All and all this is a very nice hotel but they are kind of snooty if you don't have a certain appearance but most of the staff was very helpful and nice.”

Oct 30, 2007 by Edward from Sikeston, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The bed was super comfortable.
• The bathroom was cramped.

“Great hotel for the price. Easy to check in/check out, roomy rooms (except for the bathroom), good in house restaurant. Would like to see free internet, though. Overall, an excellent hotel.”

Oct 29, 2007 by Jeannie from Crestwood, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• Bedding.
• Room service varied each morning as to what came!

“The other tower was farther. The gift shop should be near the entrance to the hotel.”

Oct 29, 2007 by Gail from Black Earth, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location and room décor.
• The west lobby area needs updating.

“Very nice hotel that is in the process of a major addition and remodel.”

Oct 28, 2007 by Rachel from Lake Winnebago, MO
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[9]

• Location.
• Rooms could use updating.

“Location was great.”

Oct 25, 2007 by Cynthia H. from Springfield, MO
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[6]

• The hotel was very clean. We were able to check in early. It was convenient to our primary destination.
• This hotel wanted to charge extra for everything. The room service fees were outrageous.

“This hotel has a lot of amenities however you can expect to pay to get them. The wi fi. The hotel was very nice but I would rather stay in a lower star hotel and get free wi fi and maybe a free breakfast.”

Oct 17, 2007 by Kelly from Marble Hill, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• It was beautiful, had very comfortable beds and the parking was included with our stay.

“Nice hotel, accommodating staff centrally located in downtown St. Louis. Great deal!”

Oct 14, 2007 by Chris from Columbia, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautiful and right near Busch stadium.
• Parking was difficult and expensive.

“Great property but parking is a problem.”

Oct 11, 2007 by Sue from Spring Valley, IL
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[8]

• Location/nice clean close to my daughters apt.
• Overcharged by AAA for parking

“Great hotel, but did not stand by us when we told them that the sign at the Valet parking said $21 for overnight guests, and $21 a night for people not staying at the hotel. We were charged for 2 nights at $21 each and will probably be charged for the third-the hotel clerk should have made it right but passed the buck to AAA who is in charge of valet.”

Oct 10, 2007 by Ashleigh from Fort Leonard Wood, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Excellent location, high quality linens, knowledgeable and very helpful staff.
• Self parking garage not well marked for hotel guests.

“We really enjoyed our stay here. The room was lovely, although the bathroom was a bit small, and the location was just perfect. We were within walking distance of the arch, the stadium, and the metro station, as well as some great restaurants. The staff was fantastic they even printed out directions to the mall that was closest to our route home! It was everything we were looking for in a hotel and then some.”