User Reviews for Marriott Saint Louis Downtown

Research User Reviews for Marriott Saint Louis Downtown (1-20 of 544)

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Sep 10, 2008 by Kim from Washington, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was close to a lot of things.
• The food in the restaurant was very bland.

“Well we would like to go back but eat somewhere else, I will recommend it to my friends too.”

Aug 31, 2008 by Bill from Mtcarmel, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Close to our location.
• Prices in restaurant.

“Excellent place to stay.”

Aug 12, 2008 by Idon from Jefferson City, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Hilton met and even surpassed my idea of what I expected in comparisons to other hotels in the st. Louis area and even in the entire Mid West. US.
• Honestly the only thing I can say would have been a little more convenient would have been if there hotel had a fridge and microwave in the rooms.

“The Hilton at the ballpark is not only a upscale hotel facility but is wonderful environment to get away from it all the staff and associates of the hotel always are courteous. Infect coming to St. Louis for business or pleasure would not be an experience if one does not stay at the Hilton it completely blew me away.”

Aug 7, 2008 by Paul from Liberal, MO
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location is great, close to the ballpark and the Arch.

“It is a very nice, clean hotel in a great location.”

Aug 5, 2008 by Garry from Indianapolis, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Proximity to attractions we wanted to see in downtown.
• Bathroom was too small.

“Great view of the new Ballpark and close to the Arch. Staff was nice. Bathroom and room were too small for the price.”

Aug 3, 2008 by Kelby from Hiawatha, KS
Overall Rating: 5
Cleanliness:[2] • Staff:[1] • Location:[2]

• Nice, good location.
• Didn't get our room cleaned 1 day, had 2 ask 3 times for clean towels.

“Over all a decent stay, except for the last day when room service never came to clean, we had to wait 4hrs for clean towels, after calling the front desk 3 times & going down there once. I would suggest this hotel to a friend.”

Aug 3, 2008 by Jamie from Washington, DC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Fitness center, indoor pool, clean rooms, nice fluffy sheets and duvets.
• No free continental breakfast, internet free in lobby not in rooms.

“You have to pay for parking $16-24 daily, because it is downtown but very close to the ballpark. Great facilities (pool, business center, gift shop, fitness room). Very quiet and comfortable. The beds were comfortable and staff was friendly.”

Jul 29, 2008 by Sandy from Menasha, WY
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[10]

• Location.
• Pool.

“Clean and great location. Small pool, had to go through convention area to get to pool. Room was small.”

May 22, 2008 by Sherri from Bloomington, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• Lobby area was very good for hanging out.
• No extra amenities (i.e. refrigerator) without extra charges.

“Overall, it was a very good experience. Although, I would not go to this hotel for peace and quiet on a Cardinals game day! Lots of great places-restaurants and bars within walking distance.”

May 21, 2008 by Virginia from Malden, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Nearness to the ball park.
• Price was a little high.

“The staff was friendly. The main reason we stayed here was the closeness to the ball park. I loved the idea of walking to the part and after walking to TGI Friday's. I just wish the price wasn't so high because we probably won't be doing this every time we come to a ballgame.”

Apr 23, 2008 by Pat from St. Louis, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was small but nice and the view of the ballpark was great.
• Parking was ridiculous

“Very nice and comfortable, the staff was very helpful.”

Apr 3, 2008 by Pat from Indianapolis, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Swimming pool was good - with great view of Busch Stadium!
• Bathroom was too small.

“Very nice experience, and convenient to where we were going.”

Mar 27, 2008 by Charlie from Danville, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[10]

• The awesome room and bed.
• The semi-rude worker who checked me in.

“Everything is top quality aside from the staff. Kind of rude. Also, beware of parking fees. $16.00 per day and that's to park across the street. You might as well break down and get valet for $24.00.”

Mar 15, 2008 by Jason from Marshall, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location is perfect.
• Hotel restaurant under construction.

“Great staff, excellent views, perfect location, would recommend to friends and family.”

Mar 15, 2008 by Michelle from Chcicago, IL
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[8]

• The location.
• The room size, the price, the expensive parking.

“The hotel was at a great location if you are only planning to be at downtown. The room we had was very cramped, the door of the bathroom almost hits the toilet, I think it's off by like 1-2 inches. Then, the self parking they had available was half a block away for 16 dollars a night. There were no signs telling you where the hotel parking was, so we ended up having to do valet for 24 dollars a night. I had never had so many hotel staff trying to sell me their services for tips/charges. For example, instead of leaving the newspaper outside, the guy knocked on the door so you had to tip him for the newspaper, then, some lady offered to bring us bottled water (for tips + charge) while waiting for the valet to bring us our car.”

Mar 14, 2008 by Andrea F. from Warrensburg, MO
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[8]

• The location was very good for what we had planned.
• The room was not very clean, stains on the carpeting, hair on the bathroom floor.

“Definitely not what I expected for the Hilton. The carpet in the room was stained with what looked like water damage from the air conditioner. The bathroom had a dirty floor that didn't appear to have been cleaned in a while. Some of the staff was not very helpful. The wireless access was only free down in their lobby area, to use in the room it cost $9.95 and up.”

Mar 12, 2008 by Geer from Peoria Heights, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like its location.
• No breakfast.

“Overall, we like this hotel.”

Mar 11, 2008 by Jackie from Florissant, MO
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Lobby was beautiful.
• Coffee maker did not work, hotel staff could not get us a wine cork screw, and drinks in the bar were way over priced.

“I would not stay here again because parking was very expensive and the room wasn't anything special.”

Mar 10, 2008 by Gary from Cape Girardeau, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Self parking was not what I would expect from a hotel of this quality.

“Due to fire before the hotel was a little disarray hard to say i.e.; had no room service and only breakfast buffet however I would stay again to get a better judge of property.”

Mar 10, 2008 by Tom from Normal, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The front desk staff was fantastic.
• Parking was not convenient.

“The hotel is in a great spot to tour downtown St. Louis especially if there for a Cardinal game. Nice facilities and the fitness center was very good.”

Mar 5, 2008 by Audrey from Farmington, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Great location and friendly staff, beautiful view from our room.
• Expensive parking.

“This hotel was excellent, very clean and comfortable. I will definitely be staying there again.”

Feb 29, 2008 by Marianne from Helena, MT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• It is beautiful and they were kind.
• Hard to find.

“The room was so nice and the view of the Arch was amazing. It is being renovated so it was a little difficult for me to locate because the big red H was not as visible. Persons were very helpful.”

Feb 27, 2008 by Mark from Fairviewheighys, IL
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[10]

• The bed nice size.Nice room size.
• Tub backed up.

“Hotel was nice. Staff was very helpful. Would visit again.”

Feb 26, 2008 by Martin from Marion, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The view to the ballpark was phenomenal. The Hilton at the ballpark is exciting for being downtown and quite luxurious.
• The Ballpark Hilton was still under construction and there was only one main entrance to get into the hotel.

“The accommodations were great but they still need to work on the reception of checking in and access to the Hotel needs improvement.”

Feb 24, 2008 by Paul from Morgan Hill, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice rooms, nice place.
• $9.95 for internet. Not acceptable for 2+ star.

“In today's age, any hotel seeking higher than 2 stars should offer free wireless internet. The cost of internet and internet equipment is so low that they can easily afford it.”

Feb 23, 2008 by Jan from Mcleansboro, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, very friendly, very helpful.
• Nothing.

“When we arrived we were greeted by a valet parking attendant, very nice, inside was lovely, all staff were very helpful and friendly. Room was very nice, well equipped, and clean. would stay again if I ever need to.”

Feb 23, 2008 by Melissa from Murfreesboro, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Excellent view and convenient to Downtown activities.
• Parking.

“This hotel was great for a nice evening getaway with my husband. It was walking distance to landmarks and a short drive to the theatre.”

Feb 21, 2008 by Amanda from St Robert, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was no problem getting adjoining rooms with great views of the city.
• Nothing.

“This was our 1st stay in St. Louis so did not know what to expect. We were pleasantly surprised by the central location of the hotel and the extremely friendly staff had no problem making sure our 2 rooms were adjoining and had great views of the city Old Court Hus and Arch. We had a great time at St. Louis and thought the hotel accommodation at Hilton on the Ballpark was excellent.”

Feb 21, 2008 by Annmarie from Columbia, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• I have a small child and the open floor space was very nice. The staff was helpful and the room was very clean and tidy.
• I didn't like the prices with the options that were available for parking our vehicle.

“Overall, we really enjoyed our stay at the Hilton. Clean, spacious and very comfortable.”

Feb 20, 2008 by Todd from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice atmosphere in the main lobby with huge fireplace.
• Elevators were really slow during busy times.

“Everything was excellent no surprises except the parking was a bit of a hassle. Self-parking was a block away, and you have to drive around two blocks to get back to the hotel main entrance after exiting the garage.”

Feb 20, 2008 by Jaye from O Fallon, IL
Overall Rating: 7
Cleanliness:[3] • Staff:[9] • Location:[9]

• I liked the decor, the friendly staff and the valet parking as well as the bar area.
• There was a problem with my bed linen and they were slow and had to return several times.

“I would stay here again. I would rather they would have been mixed in with the more upscale part of the hotel. I especially enjoyed the open bar area as a gathering place for guests' family and friends.”

Feb 20, 2008 by Max from Sutter, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Staff at hotel restaurant were very friendly.
• Had to pay for parking - not told this before hand.

“Good in room amenities, however internet access should be free and a refrigerator would be welcome (both of which I have had in lesser hotels.) Parking was across the street in a public parking facility. Otherwise, very clean and overall a good value.”

Feb 20, 2008 by Jamie from Mount Vernon, IL
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[7]

• View of the city.
• Hidden fees, price for parking, internet, food, etc.

“I will not stay at this hotel again. It was very expensive. If I would have stayed at the Drury down the street we would have had free breakfast, free parking, free internet, free long distance, and free happy hour. The Hilton offered none of that and was twice the price.”

Feb 20, 2008 by Jenny from Quincy, IL
Overall Rating: 1
Cleanliness:[10] • Staff:[1] • Location:[10]

• The location and pool.
• Everything else.

“The room was nice but the heat wouldn't shut off on its own, it was 80 in our room. The front desk said it was usually the opposite. We asked for more towels and soap and never received it. We ordered breakfast and I took it back to our room the scrambled eggs had about a inch of liquid still in the container. When I called they said they would bring us new eggs and then called me back and said I would have to come back down and get them because they didn't have anyone to bring them up. To many things went wrong”

Feb 20, 2008 by Laurinda from Fulton, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean, staff were very helpful.
• Price of parking.

“Very nice rooms, hotel on a whole was very clean. Staff were very helpful and nice. Our waiter in the hotel restaurant was very attentative.”

Feb 19, 2008 by Mike from West Des Moines, IA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[6]

• Very Nice room and GREAT View.
• Parking was expensive!

“Very nice room, you add in the $16 they charge to park your car.”

Feb 18, 2008 by Uche from Lawrenceville, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• My bath tub drain did not work and the hotel staff fixed the problem promptly.
• I did not know that I had to pay extra for parking until I arrived at the hotel.

“This hotel is centrally located in downtown St. Louis and within short distance of the major interstates. The hotel offers a complimentary fitness room and morning newspaper. All in all, I enjoyed my stay. The hotel staff were helpful with off-site dining locations and directions. My one quibble - there is no mention on the hotel's website that guests must pay for parking. For the price, however, this hotel was a steal.”

Feb 14, 2008 by Chris from St Charles, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The attention to detail, especially the bedding.
• Had to call for extra shampoo, soap etc.

“Great attention to detail, convenient location, friendly staff, many extras.”

Feb 12, 2008 by Connie from Decatur, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds/nice bedding.
• Price of parking.

“Very nice and friendly hotel. Seemed very upscale for a reasonable price.”

Feb 12, 2008 by Beth from Flora, IL
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[6]

• The staff were very friendly.
• The pool did not have steps or a shallow end and the rooms were very small.

“The hotel was very clean. Everyone was very friendly. Our room was extremely small though. It was a bit crowded. I didn't like having to pay for parking. You should be able to pick "free parking".”

Feb 6, 2008 by Sherry from Kahoka, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They give out good cookies, their beds are comfortable, and there is plenty of things to keep kids busy.
• Awesome and we liked everything.

“This hotel was great. The rooms were comfortable, the pool room was nice, and the price was great for a hotel that fancy.”

Feb 5, 2008 by Suzy from Kent, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and attractive, great bed.
• Charge for the Internet! It should be FREE!

“As you enter the hotel location of the bar makes you seem alive, buzzing with all ages engaged in conversations. Fireplace gave a comfy feel, decorations were sophisticated. Our room was close to the elevator but the long hall made it practically soundproof, We had a gorgeous and up-close view of the famous Arch out our expansive wall of windows. Bed linens were lovely and the bed was so comfortable. Our in room breakfast was delicious and just the right amount of warm and cold.”

Feb 4, 2008 by Martha from Carmel, IN
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• The front desk staff.
• We had drapes on the floor of the room when we checked in.

“Wonderful. The staff was amazing, even in the restaurant. Just a great experience!”

Jan 28, 2008 by Stephanie from Independence, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• The location was fantastic! We were able to walk to the arch and it was a five minute drive to the Brewery and Forest Park!
• The heater in the pool and hot tub was broken. Also, housekeeping came at 8am and woke us up both days.

“The location was fantastic! We were able to walk to the arch and it was a five minute drive to the Brewery and Forest Park! However, the heater in the pool and hot tub was broken. Also, housekeeping came at 8am and woke us up both days. Overall, it was a good.”

Jan 27, 2008 by Dennis from St Louis, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Restaurant food and service were terrific.
• Heater didn't work. They came promptly but replacing unit instead of moving us to another room?

“Overall a very nice hotel.”

Jan 26, 2008 by John from Quincy, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice hotel.
• No smoking at bars went elsewhere and did not spend money.

“We would have spent money dining if you could smoke, instead went to Max and Ermas, Friday's, and Chilis.”

Jan 24, 2008 by Rick from Columbia, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked my room size and cleanliness.
• The parking was inconvenient because it was very cold.

“We were pleased with this hotel's location. We saw a performance at the Fox. Have stayed here for a baseball game. The beds are comfortable, it is quiet and we had a good breakfast whose portions sizes were very big. We also had excellent service in the restaurant.”

Jan 23, 2008 by Bob from Alvin, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Excellent view of Arch Center area.
• No Bathroom Ventilation and inconvenient parking.

“We got a room here to be close to Laclede's Landing and the Arch Center Area. We were only 4 or 5 blocks away from the Arch and maybe and additional 4 blocks to Laclede's Landing. The walk is easy and well lit at night. Room wise, we were happy with all but the lack of bathroom ventilation. This is a great hotel if you are doing anything downtown near the Arch or the Landing. I especially recommend this hotel for people seeing a game at the Stadium.”

Jan 23, 2008 by Lori from Saint Louis, MO
Overall Rating: 6
Cleanliness:[10] • Staff:[9] • Location:[10]

• The bed was very comfortable; the fitness center was excellent; location and room are nice.
• The shower was awful, no pressure. We also were interrupted several times about an emergency and had to leave the room to go to the lobby.

“This hotel is in a fantastic location (you can see the new baseball ballpark across the street) right in the heart of downtown. Great things about this hotel are: 1) the rooms are spacious and clean. 2) The beds are extremely comfortable. 3) I really liked having my own digitally controlled thermostat in my room. 4) The fitness center was fantastic. Each treadmill had its own remote controlled TV to watch with earphones available. 5) check in was quick and easy. The only things I didn't like: 1) we were in a handicapped room, even though we aren't handicapped, and consequently, the portable shower head that was in the tub was sub par. It didn't have any pressure and was hard to control. 2) We were interrupted several times during the day to leave our rooms immediately and take the steps to the lobby because of an emergency. I was in the shower when this happened, so this was a major hassle. After we go downstairs, no one told us anything and there were people just heading back up on their own, so we did also. Only to be told to go back down again about 1/2 hour later. We were never told when it was okay to go to our room or what the emergency was.”

Jan 6, 2008 by John from Camden, TN
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[1]

• Staff was A++++
• Our car was broke into with valet parking electronics were stolen.

“Hotel staff was great, clean and cozy, security is lacking.”