User Reviews for Renaissance Grand Saint Louis

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Mar 18, 2008 by Jim from Roland, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great rooms and friendly staff.
• Room on airport side- lots of noise.

“Great accommodations and great staff. Nice amenities. Will use again when traveling.”

Mar 12, 2008 by Laura from Quincy, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Clean friendly.
• Lack of nearby restaurants.

“Excellent, would stay again older child liked the comfort of the beds.”

Mar 12, 2008 by Lacey from Kirksville, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The room was comfortable.
• The elevators were a little slow.

“The hotel lobby was beautiful. It was located near the airport, but with easy access to major highways leading to St. Louis. Parking was $10/day, but normal price for the area. The room was nice, with a nice sized bathroom. I only wished there had more complimentary services (water, Internet, or breakfast) but I knew it going in.”

Mar 12, 2008 by Michelle from Terre Haute, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great Staff.
• Closed pool for renovations.

“Doormen were very helpful, as was the front desk. Quiet, clean, convenient.”

Mar 10, 2008 by Eric from Washington, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room and hotel staff was nice.
• The restaurant staff was sub par.

“Room was comfortable, and hotel staff very polite and helpful. The restaurant staff was polite, but service very slow. It took 20 minutes to get our initial drink order, and the waitress was nowhere to be found on a few occasions.”

Mar 6, 2008 by Kassidy from Springfield, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• NA.
• Location.

“Nice hotel. I would stay there again.”

Mar 3, 2008 by Bill from Highland Villlage, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Room was great, nice work area.
• Sad that Hampton Inn offers free internet and upscale places don't.

“Nice, clean, staff friendly, food so so, room cleaned and set up nicely. Highly recommend this hotel.”

Feb 24, 2008 by Joe from Oconomowoc, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[8]

• Room was clean, comfortable & quiet.
• Some of the staff had a "when I'm good and ready Ill take care of that" attitude.

“Excellent room, very good food but expensive, some staff less than on the ball.”

Feb 14, 2008 by Peggy from Effingham, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The food was excellent and location to airport convenient.
• Food was expensive NO free parking for airport disappointing.

“One night stay before flying out of Lambert is super for the location but they charge $10 a night to park car which was very disappointing!”

Feb 13, 2008 by Laura from Quincy, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Convenient to airport.
• Not many outside restaurant choices nearby.

“Very clean efficient nice rooms.”

Feb 12, 2008 by Robb from St Charles, IL
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[5]

• Very nice hotel facility overall. Very convenient to the airport.
• No exhaust fan in washrooms, plus the surrounding area is not the nicest.

“Overall our stay was pleasurable. The first room we were put in had not been cleaned from the last guest, but the hotel staff was quick to relocate us to a different room.”

Feb 12, 2008 by Betty from Holland, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Decor, cleanliness and staff were great.
• Parking cost.

“Hotel's proximity to the airport made it perfect for our needs. It seemed to have been recently redecorated and was very clean and staff very courteous. Only down side was that they charged for parking. We did not expect that at an airport hotel.”

Jan 31, 2008 by Tammy from Reeds Spring, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The Bellman went out of his way to find great directions to the event I was in town for.
• Pay parking.

“When we checked in the front desks was very nice, the bellman brought the bags to the room and then when I asked him about a location in town he left and came back with the best hand written directions, and was so nice. overall just a great stay, plan to stay here again.”

Jan 23, 2008 by Cindy from Malvern, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The very first thing that impressed me was the friendliness of the employees, I was very impressed by their attentiveness and friendly smile.
• There was absolutely nothing I didn't like about this hotel.

“This is the 2nd time I've stayed at this hotel. I feel no need to ever stay anywhere else. The staff is extremely friendly and very helpful, they always have a smile on their faces. The cleanliness of the hotel and rooms are extraordinary, it is very evident that the housekeeping staff really take pride in their work. I could tell the room was cleaned very thorough. They actually went above and beyond the call of duty. The hotel is very convenient to the airport and yet very close to Downtown. The shuttle service was also very pleasant with a kind and courteous driver that actually gets out of his seat to help with your luggage. I will most definitely recommend this hotel for anyone.”

Dec 20, 2007 by Jeffery from Hot Springs Village, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff very friendly and helpful.
• Disappointed the pool and hot tub were under repair/not open.

“Very large well furnished room. Incredibly comfortable bed. All staff from bellman to front desk to housekeeping pleasant and friendly. Helpful with directions. Free shuttle to airport allowed us to ride the train to the packer/rams game and avoid traffic and parking in the snow! They did have arrangements with sister hotel Marriott for swimming/hot tub but inconvenient in winter.”

Dec 5, 2007 by Cheryl from Columbia, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Clean, convenient, safe and good parking area.
• Even though I had called the hotel to advise them of late arrival my reservation was still cancelled.

“I would recommend this hotel to friends and family members.”

Dec 3, 2007 by Melodie from Jefferson City, MO
Overall Rating: 5
Cleanliness:[2] • Staff:[4] • Location:[8]

• The bed was wonderful.
• The glasses were dirty, room service was not helpful.

“At first appearance I thought the room was lovely. However, the bathroom sink & faucet was dirty, the remote to the TV didn't work, and the water glasses had lipstick on them and something inside of them and only had decaf coffee. I called at midnight to room service to see if I could get a pot of coffee delivered at 3:00 am because of an early flight. And was told I had coffee in my room and that I would have to call at 2:30 am to get it delivered. The point was to have the coffee as soon as I woke up. Not helpful at all!”

Dec 3, 2007 by Robert from Prague, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was incredible!
• Paying to park in the hotel lot.

“This is an outstanding hotel in regards to the quality of rooms and the hotel staff. Everyone went out of their way to be professional and courteous regardless where I ran into an employee. The restaurant was also nice with a nicely equipped workout room inside the hotel also. The rooms were very clean and well furnished.”

Nov 15, 2007 by Donald from Johnston, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Attractive/general manager friendly/convenient.
• No shoeshine man.

“Good location.”

Nov 8, 2007 by Carole from Villa Rica, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were wonderful, great pillows, luxurious feeling.
• Nothing disappointed.

“Easy access, wonderful room and especially comfy bed. Quiet.”

Nov 6, 2007 by Ingrid from Mount Clemens, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The boarding pass terminal in the hotel lobby. It printed boarding passes for all the airlines.
• Can't think of anything.

“We left our keys in the hotel room. We did not realize this until we were at the airport waiting to board the plane. I called to the hotel and the operator. Since time permitted, she arranged to have the hotel's shuttle bus driver bring them to the airport. We were totally satisfied with our stay.”

Nov 6, 2007 by Steven from Grand Ledge, MI
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• Very nice and surprisingly quite for being so close to the airport. Just stay at in a room in the front of the hotel.
• They charged my credit card 204. 00 due to bad staff at the front desk.

“I liked the hotel. Stay in the front side of the hotel away from the runway and you wont even know you are next to the airport.”

Nov 1, 2007 by Phil from Neosho, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location very convenient to where I wanted to go.
• Charging for parking.

“Excellent hotel for the price paid. Would stay again.”

Oct 27, 2007 by Ryan from Overland Park, KS
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Room comfort.
• $7 to park, $9.95 for internet access per day.

“This is a nice hotel in a location conveniently located near the St. Louis airport. The rooms are clean and comfortable.”

Oct 25, 2007 by Theresa from Jefferson City, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The rooms were spacious and well laid out.
• Elevator problems. At one point only had 1 working elevator.

“Nice place, great staff, lovely rooms and comfortable beds. The only problem I had with the hotel was the elevators. At one point on Saturday evening, there was only one working elevator, but the staff did everything they could to help even allowing the guest to use the service elevator as needed.”

Oct 23, 2007 by Norma from Vincennes, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The deluxe room. We loved it!
• Guests should not have to pay for parking for just overnight. This hotel was not in the city where space is a problem.

“The hotel was attractive from the outside. The view of the airport from our window was impressive. The room was well insulated so we did not hear any noise from the airport or from cars on I 70. The beds were comfortable, the room spacious, the bathroom sparkling clean.”

Oct 17, 2007 by Gene from Windsor, IL
Overall Rating: 1
Cleanliness:[8] • Staff:[3] • Location:[5]

• Friendly staff, nice room.
• Got no sleep. Put us in with a wedding party. Didn't help get them quiet.

“Although a nice hotel, beware of where they put you. We were put on the same floor as a bunch of drunks. Called the desk and they sent someone up but did nothing about the noise.”

Oct 17, 2007 by Bethany from Wheaton, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The room was beautiful; I loved the whirlpool and workout room.
• The parking situation was horrible, and the elevators took forever.

“I loved almost ever part of my stay at this hotel. The room was beautiful and comfortable. The pool and whirlpool were open late and the fitness center was well kept. I'd definitely return to stay. However, the there were four elevators for the building and three didn't seem to be working during my stay. It took forever just to get downstairs. And then the parking was awful. Four times I had to run back to the front desk from the parking lot to see why my parking card wasn't working and letting me out of the parking lot. It was really annoying. I didn't mind paying the parking fees, but never knowing if you were going to be able to get out of the lot due to the hassle of the parking tickets not working half the time was horrible.”

Oct 10, 2007 by Andrea from Bolingbrook, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly and knowledgeable staff.
• The parking lot is always full and you have to park a long way from the front entrance at night.

“Very convenient to the airport. The best hotel in the airport area and I have stayed in most of them. Great rooms, attractive public areas, friendly and knowledgeable staff. Great looking exterior. Be careful to ask that the restaurant food should be fresh. I got sick from the greasy and stale breakfast.”

Oct 10, 2007 by Chuong from Westminster, CA
Overall Rating: 8
Cleanliness:[3] • Staff:[9] • Location:[8]

• Swimming pool is good. I like it.
• Parking charge, staff told me no parking charge, but charge at after check out.

“Over all. This hotel is very good. I will use it in next business trip. Please consider no charge on internet and parking.”

Oct 5, 2007 by Carol from Hampton, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, comfort of beds, cleanliness.
• Non-responsiveness of personnel to replace remote/fix faucet.

“Overall very nice hotel with extremely comfortable beds.”

Oct 3, 2007 by Judy from Merritt Island, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Hotel is convenient to airport and not too far from where we need to go in sty. Louis.
• Had trouble getting a roll away on one of our visit, after it had been promised to us twice.

“We've been fortunate to have gotten this hotel on several occasions (four times in the past 5 weeks) and, except for the problem with the roll away, have had no complaints. They've been very accommodating.”

Sep 27, 2007 by Deanne from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The decor was excellent and the rooms were spacious.
• I don't have anything negative to say about this hotel.

“From the shuttle in until my checkout everything was excellent and I will definitely stay there again.”

Sep 12, 2007 by Walter from Sikeston, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view of the airport from my room.
• I didnt know local calls were not free.

“Very nice. I even got to meet Miss America at checkout.”

Sep 7, 2007 by Julie from Decatur, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location, condition of hotel and nice rooms!
• They did not do my 6:00 am wake up call & I almost missed my plane!

“Very nice hotel, right next to the St. Louis airport (so you may want to request a room not facing the airport). The hotel was in excellent condition, very nice rooms, immaculately clean. I did order room service for dinner and was a little surprised that the room service menu wasn't a bit larger/and the prices were very steep.”

Sep 6, 2007 by Melanie from Milwaukee, WI
Overall Rating: 7
Cleanliness:[8] • Staff:[2] • Location:[6]

• Spacious rooms; very clean and comfortable; indoor/outdoor pool; beautiful building.
• Front desk staff was very uncooperative - not at all customers friendly.

“Overall, a pleasant experience. A baby crib was mysteriously placed in our room on the second day and when I called to have it removed, housekeeping did not apologize for the error, just started blaming others (unprofessional).”

Sep 6, 2007 by Amy from Greensburg, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[3]

• I liked the fact that the interior of the hotel was inviting. The exterior was nice, but was a little cold; however, the interior was very welcoming.
• The general location of the hotel. It was not exactly in an upscale neighborhood.

“I very much enjoyed my stay at renaissance St. Louis. I traveled with my 5-year old whose favorite part was the swimming pool. We spent a lot of time there. Overall, the room was very comfortable. I did feel a little "nickel and dimmed" in regard to the fee for accessing the web and the daily parking fee.”

Sep 1, 2007 by Connie from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, comfortable, friendly and helpful people, well decorated. Stylish hotel.
• Menu selections poor and pricey for kids, Starbucks rep. did not speak English that we could understand.

“I would go their again.”

Aug 28, 2007 by Debbie from Rolla, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff took good care of you.
• Check in. We got charged twice for the room.

“Our stay was good.”

Aug 27, 2007 by Patrick &. from Springfield, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Parking (long term).
• Wished coffee shop was open earlier!

“Very nice, well maintained facility. Extremely traveler friendly.”

Aug 25, 2007 by Jim from Toledo, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Just a great place to stay.
• No smoking rooms. Need courtyard for smokers instead of standing in front of the lobby.

“Overall just a great experience. Easy to get to all the places around St. Louis.”

Aug 24, 2007 by Steve from Washington, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location and price.
• Liked it all.

“Was a good for the buck, nice place, with great location.”

Aug 22, 2007 by Erin from Turner, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel is really nice.
• This hotel did not have continental breakfast.

“Great hotel. Had a nice trip!”

Aug 16, 2007 by Deborah from Dayton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Hotel Staff were the most courteous I have experienced in a long while.
• The lighting in the bathroom was very poor.

“My business in St. Louis was morning and evening hours, which left my afternoons free to regroup and relax by the pool which I found very clean, therefore beckoning me to come in and relax. My room was very personal and gave me the feeling of not a hotel, but a security of home. The only disappointment was the accessibility of other restaurants, there were none close by.”

Aug 15, 2007 by Mary E. from Lerna, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• The Fitness room was great!
• Didn't like the fact that we couldn't use a luggage cart-they had to do it for you. It took quite awhile to get to our room.

“Very nice and clean hotel. The fitness room was great! Lots of very nice equipment. The only convenience of the location was if you were flying. It's right near the airport. We, however, were not flying and there wasn't much to do near the hotel. Very nice hotel for the price we paid.”

Aug 14, 2007 by Stephen from Taylorville, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• It was close to the St. Louis mills mall and the Ameristar Casino.
• Small rooms.

“The overall staff was excellent with check in and any questions we had and friendly. The rooms were small, but the beds and bathrooms were cozy and clean.”

Aug 14, 2007 by Karen from Atlanta, GA
Overall Rating: 0
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly staff.
• Very plain for a Renaissance hotel. No style. Should be downgraded to another Marriott brand.

“5-star staff, but rooms disappointing for a renaissance hotel. I enjoyed my stay and the staff was friendly very convenient for someone who needs quick access to the airport. But very plain for a renaissance hotel. No style, uniqueness or character. Should downgrade to another Marriott brand. I stayed at an elite suite and this was at the same level as a standard room in residence inn or similar caliber hotel.”

Aug 3, 2007 by Dorothy from Millington, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[10]

• The hotel bed was so comfortable.
• Couple make out in the Jacuzzi with kids around.

“The hotel was so wonderful.”

Aug 2, 2007 by Justine from Brooklyn, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• The king size bed was comfortable. Even though I didn't use it the pool looked nice.
• The room smelled like smoke even though it was non-smoking.

“The hotel is convenient to the airport and my rental car location was right across the street. There are many fast food places along the same road. The hotel was very nice and the staff I dealt with was friendly. The only drawback was that the room smelled like smoke and you had no choice but to pay to park your car.”

Aug 2, 2007 by Cristi from Stanberry, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• I really like the pool area and the rooms were great especially the beds! Very nice.
• There was not a restaurant that was feasible to feed a family of 5 with small children.

“This was a nice place to stay and we really enjoyed the cleanliness and pool area. However, I wish that there were some sort of complimentary or cheaper breakfast options for families. I have stayed in many hotels and some being a smaller individually owned and they provided some sort of breakfast. That would be my only complaint. The overall stay was great!”