User Reviews for Renaissance Grand Saint Louis

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Nov 6, 2007 by Ingrid from Mount Clemens, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The boarding pass terminal in the hotel lobby. It printed boarding passes for all the airlines.
• Can't think of anything.

“We left our keys in the hotel room. We did not realize this until we were at the airport waiting to board the plane. I called to the hotel and the operator. Since time permitted, she arranged to have the hotel's shuttle bus driver bring them to the airport. We were totally satisfied with our stay.”

Nov 6, 2007 by Steven from Grand Ledge, MI
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• Very nice and surprisingly quite for being so close to the airport. Just stay at in a room in the front of the hotel.
• They charged my credit card 204. 00 due to bad staff at the front desk.

“I liked the hotel. Stay in the front side of the hotel away from the runway and you wont even know you are next to the airport.”

Nov 1, 2007 by Phil from Neosho, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location very convenient to where I wanted to go.
• Charging for parking.

“Excellent hotel for the price paid. Would stay again.”

Oct 27, 2007 by Ryan from Overland Park, KS
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Room comfort.
• $7 to park, $9.95 for internet access per day.

“This is a nice hotel in a location conveniently located near the St. Louis airport. The rooms are clean and comfortable.”

Oct 25, 2007 by Theresa from Jefferson City, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The rooms were spacious and well laid out.
• Elevator problems. At one point only had 1 working elevator.

“Nice place, great staff, lovely rooms and comfortable beds. The only problem I had with the hotel was the elevators. At one point on Saturday evening, there was only one working elevator, but the staff did everything they could to help even allowing the guest to use the service elevator as needed.”

Oct 23, 2007 by Norma from Vincennes, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The deluxe room. We loved it!
• Guests should not have to pay for parking for just overnight. This hotel was not in the city where space is a problem.

“The hotel was attractive from the outside. The view of the airport from our window was impressive. The room was well insulated so we did not hear any noise from the airport or from cars on I 70. The beds were comfortable, the room spacious, the bathroom sparkling clean.”

Oct 17, 2007 by Gene from Windsor, IL
Overall Rating: 1
Cleanliness:[8] • Staff:[3] • Location:[5]

• Friendly staff, nice room.
• Got no sleep. Put us in with a wedding party. Didn't help get them quiet.

“Although a nice hotel, beware of where they put you. We were put on the same floor as a bunch of drunks. Called the desk and they sent someone up but did nothing about the noise.”

Oct 17, 2007 by Bethany from Wheaton, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The room was beautiful; I loved the whirlpool and workout room.
• The parking situation was horrible, and the elevators took forever.

“I loved almost ever part of my stay at this hotel. The room was beautiful and comfortable. The pool and whirlpool were open late and the fitness center was well kept. I'd definitely return to stay. However, the there were four elevators for the building and three didn't seem to be working during my stay. It took forever just to get downstairs. And then the parking was awful. Four times I had to run back to the front desk from the parking lot to see why my parking card wasn't working and letting me out of the parking lot. It was really annoying. I didn't mind paying the parking fees, but never knowing if you were going to be able to get out of the lot due to the hassle of the parking tickets not working half the time was horrible.”

Oct 10, 2007 by Andrea from Bolingbrook, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly and knowledgeable staff.
• The parking lot is always full and you have to park a long way from the front entrance at night.

“Very convenient to the airport. The best hotel in the airport area and I have stayed in most of them. Great rooms, attractive public areas, friendly and knowledgeable staff. Great looking exterior. Be careful to ask that the restaurant food should be fresh. I got sick from the greasy and stale breakfast.”

Oct 10, 2007 by Chuong from Westminster, CA
Overall Rating: 8
Cleanliness:[3] • Staff:[9] • Location:[8]

• Swimming pool is good. I like it.
• Parking charge, staff told me no parking charge, but charge at after check out.

“Over all. This hotel is very good. I will use it in next business trip. Please consider no charge on internet and parking.”

Oct 5, 2007 by Carol from Hampton, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, comfort of beds, cleanliness.
• Non-responsiveness of personnel to replace remote/fix faucet.

“Overall very nice hotel with extremely comfortable beds.”

Oct 3, 2007 by Judy from Merritt Island, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Hotel is convenient to airport and not too far from where we need to go in sty. Louis.
• Had trouble getting a roll away on one of our visit, after it had been promised to us twice.

“We've been fortunate to have gotten this hotel on several occasions (four times in the past 5 weeks) and, except for the problem with the roll away, have had no complaints. They've been very accommodating.”

Sep 27, 2007 by Deanne from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The decor was excellent and the rooms were spacious.
• I don't have anything negative to say about this hotel.

“From the shuttle in until my checkout everything was excellent and I will definitely stay there again.”

Sep 12, 2007 by Walter from Sikeston, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view of the airport from my room.
• I didnt know local calls were not free.

“Very nice. I even got to meet Miss America at checkout.”

Sep 7, 2007 by Julie from Decatur, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location, condition of hotel and nice rooms!
• They did not do my 6:00 am wake up call & I almost missed my plane!

“Very nice hotel, right next to the St. Louis airport (so you may want to request a room not facing the airport). The hotel was in excellent condition, very nice rooms, immaculately clean. I did order room service for dinner and was a little surprised that the room service menu wasn't a bit larger/and the prices were very steep.”

Sep 6, 2007 by Melanie from Milwaukee, WI
Overall Rating: 7
Cleanliness:[8] • Staff:[2] • Location:[6]

• Spacious rooms; very clean and comfortable; indoor/outdoor pool; beautiful building.
• Front desk staff was very uncooperative - not at all customers friendly.

“Overall, a pleasant experience. A baby crib was mysteriously placed in our room on the second day and when I called to have it removed, housekeeping did not apologize for the error, just started blaming others (unprofessional).”

Sep 6, 2007 by Amy from Greensburg, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[3]

• I liked the fact that the interior of the hotel was inviting. The exterior was nice, but was a little cold; however, the interior was very welcoming.
• The general location of the hotel. It was not exactly in an upscale neighborhood.

“I very much enjoyed my stay at renaissance St. Louis. I traveled with my 5-year old whose favorite part was the swimming pool. We spent a lot of time there. Overall, the room was very comfortable. I did feel a little "nickel and dimmed" in regard to the fee for accessing the web and the daily parking fee.”

Sep 1, 2007 by Connie from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, comfortable, friendly and helpful people, well decorated. Stylish hotel.
• Menu selections poor and pricey for kids, Starbucks rep. did not speak English that we could understand.

“I would go their again.”

Aug 28, 2007 by Debbie from Rolla, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff took good care of you.
• Check in. We got charged twice for the room.

“Our stay was good.”

Aug 27, 2007 by Patrick &. from Springfield, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Parking (long term).
• Wished coffee shop was open earlier!

“Very nice, well maintained facility. Extremely traveler friendly.”

Aug 25, 2007 by Jim from Toledo, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Just a great place to stay.
• No smoking rooms. Need courtyard for smokers instead of standing in front of the lobby.

“Overall just a great experience. Easy to get to all the places around St. Louis.”

Aug 24, 2007 by Steve from Washington, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location and price.
• Liked it all.

“Was a good for the buck, nice place, with great location.”

Aug 22, 2007 by Erin from Turner, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel is really nice.
• This hotel did not have continental breakfast.

“Great hotel. Had a nice trip!”

Aug 16, 2007 by Deborah from Dayton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Hotel Staff were the most courteous I have experienced in a long while.
• The lighting in the bathroom was very poor.

“My business in St. Louis was morning and evening hours, which left my afternoons free to regroup and relax by the pool which I found very clean, therefore beckoning me to come in and relax. My room was very personal and gave me the feeling of not a hotel, but a security of home. The only disappointment was the accessibility of other restaurants, there were none close by.”

Aug 15, 2007 by Mary E. from Lerna, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• The Fitness room was great!
• Didn't like the fact that we couldn't use a luggage cart-they had to do it for you. It took quite awhile to get to our room.

“Very nice and clean hotel. The fitness room was great! Lots of very nice equipment. The only convenience of the location was if you were flying. It's right near the airport. We, however, were not flying and there wasn't much to do near the hotel. Very nice hotel for the price we paid.”

Aug 14, 2007 by Stephen from Taylorville, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• It was close to the St. Louis mills mall and the Ameristar Casino.
• Small rooms.

“The overall staff was excellent with check in and any questions we had and friendly. The rooms were small, but the beds and bathrooms were cozy and clean.”

Aug 14, 2007 by Karen from Atlanta, GA
Overall Rating: 0
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly staff.
• Very plain for a Renaissance hotel. No style. Should be downgraded to another Marriott brand.

“5-star staff, but rooms disappointing for a renaissance hotel. I enjoyed my stay and the staff was friendly very convenient for someone who needs quick access to the airport. But very plain for a renaissance hotel. No style, uniqueness or character. Should downgrade to another Marriott brand. I stayed at an elite suite and this was at the same level as a standard room in residence inn or similar caliber hotel.”

Aug 3, 2007 by Dorothy from Millington, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[10]

• The hotel bed was so comfortable.
• Couple make out in the Jacuzzi with kids around.

“The hotel was so wonderful.”

Aug 2, 2007 by Justine from Brooklyn, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• The king size bed was comfortable. Even though I didn't use it the pool looked nice.
• The room smelled like smoke even though it was non-smoking.

“The hotel is convenient to the airport and my rental car location was right across the street. There are many fast food places along the same road. The hotel was very nice and the staff I dealt with was friendly. The only drawback was that the room smelled like smoke and you had no choice but to pay to park your car.”

Aug 2, 2007 by Cristi from Stanberry, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• I really like the pool area and the rooms were great especially the beds! Very nice.
• There was not a restaurant that was feasible to feed a family of 5 with small children.

“This was a nice place to stay and we really enjoyed the cleanliness and pool area. However, I wish that there were some sort of complimentary or cheaper breakfast options for families. I have stayed in many hotels and some being a smaller individually owned and they provided some sort of breakfast. That would be my only complaint. The overall stay was great!”

Aug 1, 2007 by Karen from Piedmont, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• We had to travel to several different schools in a short amount of time - the central location was excellent.
• The only thing I didn't like was the bed pillows but the bed itself was wonderful.

“The Renaissance St. Louis Airport was one of the best places we have stayed. The rooms were very clean and quiet. We had a busy weekend, traveling to different schools for basketball games and enjoyed coming back to a nice quiet room every few hours to rest between games.”

Jul 30, 2007 by Dale from Bowling Green, KY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large rooms and baths.
• Fee for parking. Bad enough they are renting spaces for airport.

“The hotel is great and I have stayed there several times, but I may not in the future because of paying a parking fee. I think it is ridiculous to have to pay parking. I am sure, but I believe they rent out parking to airport travelers.”

1 of 1 people found this review helpful.

Jul 29, 2007 by Ronda from Redford, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly.
• It cost me $7 a day to park and $11 for my guests.

“I really enjoyed my stay at this hotel. I would definitely recommend it to my friends.”

1 of 1 people found this review helpful.

Jul 27, 2007 by Ellen from Huntington Beach, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The beds are very comfortable and the room size is very good.
• The parking is a little difficult.

“They have very comfortable beds which is a big deal to me. Even though is it close to the airport it is relatively quiet. The room service was prompt and the food was very good. This is my favorite place to stay in the airport area. I have stayed at all of hotels in the area and this is at the top of my list.”

Jul 27, 2007 by Charlie from Springfield, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Every employee treated us as if we were family.
• The business center is at the front desk.

“The staff is very accommodating and professional. We were made to feel welcome by everyone we encountered. All the employees called my entire family by name every time they seen us. We will be back.”

Jul 26, 2007 by Pam from Dewitt, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[5]

• It was smoke free.
• Breakfast was pricy.

“It was overall very nice. It was quiet and comfortable. The bathroom was a little small, it would have been nice to have a grab bar in the shower.”

Jul 26, 2007 by Michelle from Pflugerville, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Cleanliness, location and comfortable.
• No availability of a microwave to warm up food you may bring back to the hotel after eating at an outside restaurant.

“You can beat the location of this hotel, the view was excellent and the atmosphere was very inviting.”

1 of 1 people found this review helpful.

Jul 25, 2007 by Will from Prairie, MS
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Excellent hotel well worth a return visit.
• Parking was a problem.

“Great hotel, friendly, and knowledgeable staff. More than met my expectations.”

Jul 25, 2007 by Jennifer from Virden, IL
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[6]

• Location.
• Sound quality and elevator quality.

“It was alright, but I would say there is definitely some improvement to be made if it is suppose to be a 4 star hotel!”

1 of 1 people found this review helpful.

Jul 24, 2007 by Thomas from Springfield, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean and convenient to what we needed.
• Nothing that was not alright.

“We enjoy staying near the airport as we can use rail to downtown, everything we need is in the area.”

1 of 1 people found this review helpful.

Jul 19, 2007 by Frank from Kansas City, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very upscale and excellent value.
• The convenience store was not well equipped.

“Much more than I could have expected. Convenient location and well furnished hotel. I would stay there again and would recommend it to friends.”

Jul 18, 2007 by Jen from West Burlington, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• We love that they had an indoor pool and an outdoor pool!
• There isn't much as far as dining and shopping around this hotel.

“We have stayed here at least 4 times.”

1 of 1 people found this review helpful.

Jul 16, 2007 by Diane from Washington, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was friendly and helpful. Rooms were in excellent condition. Our stay was too short.
• The parking should have been free for a one or two night stay and it wasn't.

“We were pleased with the convenience to the airport and the quality of the overall hotel. Nice beds and plenty of room in the rooms with nice bathrooms.”

Jul 12, 2007 by Dana from Miami, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Welcoming environment, family friendly.
• Parking fees.

“This hotel was classy, yet friendly and warm. From the time we arrived, every staff member we came in contact with was nice and helpful. The pool was great, the lounge area was great, and the rooms were very clean and nice.”

Jul 11, 2007 by David from Jackson, TN
Overall Rating: 5
Cleanliness:[9] • Staff:[3] • Location:[9]

• Great housekeeping, our rooms were well detailed.
• Bell help and desk help was less than satisfactory, slow and surely.

“Nice property, poor help.”

Jul 10, 2007 by Brad from Puyallup, WA
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[7]

• Nice room, clean, great amenities.

“I checked in late but the staff was friendly and helpful. The room was better than expected. I enjoyed my brief one stay and wished I could have stayed longer.”

Jul 8, 2007 by Diane from Toulon, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The bed was great, very comfortable and the room was clean.
• Getting off the freeway was a little inconvenient.

“We loved it here. It was convenient to everywhere we wanted to go. The bed was awesome, very comfortable. The room was spacious and clean. We thought it was a great motel.”

Jul 2, 2007 by Patty from Costa Mesa, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Spacious hotel.
• Poor location. Too close to the airport runway.

“The rooms were nice, the lobby was nice. The restaurant was mismanaged and a poor value. Location was right on the runway, and was too noisy. Parking was horrible!”

Jun 28, 2007 by Jen from Saint Louis, MO
Overall Rating: 7
Cleanliness:[5] • Staff:[5] • Location:[7]

• The decor is nice and elegant, nice beds.
• The air conditioning did not work well, and the bathroom wasn't as clean as I would have liked.

“This is a nice hotel, but the service wasn't the greatest during our stay. I think they might have been doing construction or something. but renaissance rooms are always pretty.”

Jun 27, 2007 by Brad from Kansas City, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Bathroom wasn't as nice as the room, small tub/shower.

“Great spot, great room.”