User Reviews for Renaissance Grand Saint Louis

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Jul 9, 2008 by Kim from Peoria, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The customer service was excellent, they were able to meet all of our needs.
• Paying for parking.

“The hotel provided a comfortable environment. Even though we stayed during the fourth of July weekend and witnessed two large tour buses as well as several small ones arrive, our service was never affected. I believe that a hotel that can operate at that capacity and not loose its customer care is one worth recommending to others.”

Jul 8, 2008 by Margaret from Mokena, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very friendly and helpful staff.
• A little crowded.

“This was an excellent hotel for the money. Staff was superb. Hotel had all necessary amenities.”

Jul 3, 2008 by Sharlene from Piggott, AR
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Quality staff, comfortable beds, great view.
• Did not have ventilation in the bathroom.

“Great hotel, felt more luxurious than the price. Restaurant menu was not designed for a family and a bit pricey, but overall service and staff were great, pools were great, view was awesome - kids, hubby and I loved it!”

Jun 30, 2008 by Kenneth from Broken Arrow, OK
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The rooms are very nice, as well as the linens and pillows.
• They charge $10 for internet per day & $10 to park per day!

“It's a very nice, clean, luxurious hotel. The rooms are very comfortable. It's close to the airport, so you can hear the planes somewhat. $10 per day to access internet. $10 per day to park a car in their parking lot and there is no where else to park. It would be great for a romantic weekend or some business travelers. Being upscale and not having any type of entertainment other than a plain pool, I wouldn't recommend it for families.”

Jun 16, 2008 by Guy from Roswell, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Met my expectations.
• Parking with a ticket, and no free internet.

“I always enjoy staying at this hotel.”

May 30, 2008 by Ram from Leawood, KS
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Nice, clean hotel.
• Accessibility was little difficult.

“Nice and clean. Had restful sleep.”

May 23, 2008 by Tina from Louisville, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[4]

• The room was exceptionally clean.
• Not enough towels for 2 people.

“The staff was wonderful. The cleanliness of a room is the most important factor. I like the trend of replacing reused bedspread with white duvet cover. The bed was comfortable, view of entrance fountain nice and no noise at night. My only disappointment was that I was charged $10 per day for parking. I did not expect this. This is unusual for a hotel which is not in the downtown convention area.”

May 12, 2008 by Stevie from Palmyra, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view.
• Nothing.

“This was a great hotel. We stayed overnight before catching a flight for our anniversary weekend and it was the perfect start for our trip. They gave us shuttle service to the airport which was really convenient because it was raining. Would definitely recommend.”

May 5, 2008 by Jim from Stansbury Park, UT
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenient location to airport and rental car.
• Pay extra for parking, internet.

“Convenient to I-70. If you want a nice restaurant to eat at (other than the hotel) you'll need to drive less than 5miles. Quite a few conventions in the hotel make it not so great for Romantic couples, but standard fare for business. Nice gym.”

May 4, 2008 by Arnold from Pickerington, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service and attentiveness of all staff.
• While clean, the rooms require updating to boost it to the next rating.

“I truly enjoyed my stay at this hotel and will surely stay again. The staff were true professionals and very accommodating. The restaurant is worth mentioning as the food and service was top notch.”

May 1, 2008 by Marvin from Madrid, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Guest at night.

“I was very pleased with the service at friendliness of all the staff. We were treated very warmly, and I would recommend this hotel to everyone.”

May 1, 2008 by Deborah from Sullivan, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large room, great bed.
• Parking.

“You should try it at least once; it is a very upscale hotel with friendly staff.”

May 1, 2008 by Lance from O Fallon, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[9]

• Upscale access to the airport, with upscale restaurant.
• Service staff were either too chatty or indifferent.

“Enjoyed our stay overall. Bell man talked way too much, to the point of being almost intrusive while assisting us with our luggage. Bar staff ignored us for almost five minutes, and we were the only two people in the bar. The pool is only accessible through the middle of the lobby -- no privacy.”

Apr 28, 2008 by Laura S. from Columbia, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great beds.
• Only had 2 washcloths.

“Check in line was long but staff did the best they could. Staff was friendly.”

Apr 17, 2008 by Christine from Herrin, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the courteous and helpful staff; quality furnishings and bedding.
• I could have used a refrigerator in our room for medical purposes; there were not enough for all the guests. Would be nice to have in each room.

“It was clean. The staff was extremely helpful and courteous. I loved it!”

Apr 2, 2008 by Luther from Kansas City, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Good service.
• Nothing bad to say.

“Its a great place to stay.”

Mar 31, 2008 by Allan from Franklin, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location in relationship to the airport was great!
• There isn't anything to criticize.

“This hotel has excellent service, well-designed rooms, is located close to Lambert International Airport, and serves excellent meals.”

Mar 24, 2008 by Ryan from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and Presentation of Lobby.
• Doing some Remodeling-Fumes from some sort of cleaning supplies.

“Great location, nice people, great bar and comfortable rooms. Nice place for a business traveler.”

Mar 20, 2008 by Monica from Jefferson City, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Comfortable bed and bedding.
• Door between rooms not well insulated. Awaken at 1:00 in the morning by the connected room.

“Clean, Great location to hwy 70(Airport), and Comfortable bed and bedding.”

Mar 18, 2008 by Trisha from Carbondale, IL
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[8]

• The bedding was very clean and high quality.
• Only 2 towels in the room, Styrofoam coffee cups, no extra blankets or pillows.

“This hotel is very clean and luxurious.”

Mar 18, 2008 by Jim from Roland, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great rooms and friendly staff.
• Room on airport side- lots of noise.

“Great accommodations and great staff. Nice amenities. Will use again when traveling.”

Mar 12, 2008 by Laura from Quincy, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Clean friendly.
• Lack of nearby restaurants.

“Excellent, would stay again older child liked the comfort of the beds.”

Mar 12, 2008 by Lacey from Kirksville, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The room was comfortable.
• The elevators were a little slow.

“The hotel lobby was beautiful. It was located near the airport, but with easy access to major highways leading to St. Louis. Parking was $10/day, but normal price for the area. The room was nice, with a nice sized bathroom. I only wished there had more complimentary services (water, Internet, or breakfast) but I knew it going in.”

Mar 12, 2008 by Michelle from Terre Haute, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great Staff.
• Closed pool for renovations.

“Doormen were very helpful, as was the front desk. Quiet, clean, convenient.”

Mar 10, 2008 by Eric from Washington, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room and hotel staff was nice.
• The restaurant staff was sub par.

“Room was comfortable, and hotel staff very polite and helpful. The restaurant staff was polite, but service very slow. It took 20 minutes to get our initial drink order, and the waitress was nowhere to be found on a few occasions.”

Mar 6, 2008 by Kassidy from Springfield, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• NA.
• Location.

“Nice hotel. I would stay there again.”

Mar 3, 2008 by Bill from Highland Villlage, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Room was great, nice work area.
• Sad that Hampton Inn offers free internet and upscale places don't.

“Nice, clean, staff friendly, food so so, room cleaned and set up nicely. Highly recommend this hotel.”

Feb 24, 2008 by Joe from Oconomowoc, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[8]

• Room was clean, comfortable & quiet.
• Some of the staff had a "when I'm good and ready Ill take care of that" attitude.

“Excellent room, very good food but expensive, some staff less than on the ball.”

Feb 14, 2008 by Peggy from Effingham, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The food was excellent and location to airport convenient.
• Food was expensive NO free parking for airport disappointing.

“One night stay before flying out of Lambert is super for the location but they charge $10 a night to park car which was very disappointing!”

Feb 13, 2008 by Laura from Quincy, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Convenient to airport.
• Not many outside restaurant choices nearby.

“Very clean efficient nice rooms.”

Feb 12, 2008 by Robb from St Charles, IL
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[5]

• Very nice hotel facility overall. Very convenient to the airport.
• No exhaust fan in washrooms, plus the surrounding area is not the nicest.

“Overall our stay was pleasurable. The first room we were put in had not been cleaned from the last guest, but the hotel staff was quick to relocate us to a different room.”

Feb 12, 2008 by Betty from Holland, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Decor, cleanliness and staff were great.
• Parking cost.

“Hotel's proximity to the airport made it perfect for our needs. It seemed to have been recently redecorated and was very clean and staff very courteous. Only down side was that they charged for parking. We did not expect that at an airport hotel.”

Jan 31, 2008 by Tammy from Reeds Spring, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The Bellman went out of his way to find great directions to the event I was in town for.
• Pay parking.

“When we checked in the front desks was very nice, the bellman brought the bags to the room and then when I asked him about a location in town he left and came back with the best hand written directions, and was so nice. overall just a great stay, plan to stay here again.”

Jan 23, 2008 by Cindy from Malvern, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The very first thing that impressed me was the friendliness of the employees, I was very impressed by their attentiveness and friendly smile.
• There was absolutely nothing I didn't like about this hotel.

“This is the 2nd time I've stayed at this hotel. I feel no need to ever stay anywhere else. The staff is extremely friendly and very helpful, they always have a smile on their faces. The cleanliness of the hotel and rooms are extraordinary, it is very evident that the housekeeping staff really take pride in their work. I could tell the room was cleaned very thorough. They actually went above and beyond the call of duty. The hotel is very convenient to the airport and yet very close to Downtown. The shuttle service was also very pleasant with a kind and courteous driver that actually gets out of his seat to help with your luggage. I will most definitely recommend this hotel for anyone.”

Dec 20, 2007 by Jeffery from Hot Springs Village, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff very friendly and helpful.
• Disappointed the pool and hot tub were under repair/not open.

“Very large well furnished room. Incredibly comfortable bed. All staff from bellman to front desk to housekeeping pleasant and friendly. Helpful with directions. Free shuttle to airport allowed us to ride the train to the packer/rams game and avoid traffic and parking in the snow! They did have arrangements with sister hotel Marriott for swimming/hot tub but inconvenient in winter.”

Dec 5, 2007 by Cheryl from Columbia, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Clean, convenient, safe and good parking area.
• Even though I had called the hotel to advise them of late arrival my reservation was still cancelled.

“I would recommend this hotel to friends and family members.”

Dec 3, 2007 by Melodie from Jefferson City, MO
Overall Rating: 5
Cleanliness:[2] • Staff:[4] • Location:[8]

• The bed was wonderful.
• The glasses were dirty, room service was not helpful.

“At first appearance I thought the room was lovely. However, the bathroom sink & faucet was dirty, the remote to the TV didn't work, and the water glasses had lipstick on them and something inside of them and only had decaf coffee. I called at midnight to room service to see if I could get a pot of coffee delivered at 3:00 am because of an early flight. And was told I had coffee in my room and that I would have to call at 2:30 am to get it delivered. The point was to have the coffee as soon as I woke up. Not helpful at all!”

Dec 3, 2007 by Robert from Prague, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was incredible!
• Paying to park in the hotel lot.

“This is an outstanding hotel in regards to the quality of rooms and the hotel staff. Everyone went out of their way to be professional and courteous regardless where I ran into an employee. The restaurant was also nice with a nicely equipped workout room inside the hotel also. The rooms were very clean and well furnished.”

Nov 15, 2007 by Donald from Johnston, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Attractive/general manager friendly/convenient.
• No shoeshine man.

“Good location.”

Nov 8, 2007 by Carole from Villa Rica, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were wonderful, great pillows, luxurious feeling.
• Nothing disappointed.

“Easy access, wonderful room and especially comfy bed. Quiet.”

Nov 6, 2007 by Ingrid from Mount Clemens, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The boarding pass terminal in the hotel lobby. It printed boarding passes for all the airlines.
• Can't think of anything.

“We left our keys in the hotel room. We did not realize this until we were at the airport waiting to board the plane. I called to the hotel and the operator. Since time permitted, she arranged to have the hotel's shuttle bus driver bring them to the airport. We were totally satisfied with our stay.”

Nov 6, 2007 by Steven from Grand Ledge, MI
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• Very nice and surprisingly quite for being so close to the airport. Just stay at in a room in the front of the hotel.
• They charged my credit card 204. 00 due to bad staff at the front desk.

“I liked the hotel. Stay in the front side of the hotel away from the runway and you wont even know you are next to the airport.”

Nov 1, 2007 by Phil from Neosho, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location very convenient to where I wanted to go.
• Charging for parking.

“Excellent hotel for the price paid. Would stay again.”

Oct 27, 2007 by Ryan from Overland Park, KS
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Room comfort.
• $7 to park, $9.95 for internet access per day.

“This is a nice hotel in a location conveniently located near the St. Louis airport. The rooms are clean and comfortable.”

Oct 25, 2007 by Theresa from Jefferson City, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The rooms were spacious and well laid out.
• Elevator problems. At one point only had 1 working elevator.

“Nice place, great staff, lovely rooms and comfortable beds. The only problem I had with the hotel was the elevators. At one point on Saturday evening, there was only one working elevator, but the staff did everything they could to help even allowing the guest to use the service elevator as needed.”

Oct 23, 2007 by Norma from Vincennes, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The deluxe room. We loved it!
• Guests should not have to pay for parking for just overnight. This hotel was not in the city where space is a problem.

“The hotel was attractive from the outside. The view of the airport from our window was impressive. The room was well insulated so we did not hear any noise from the airport or from cars on I 70. The beds were comfortable, the room spacious, the bathroom sparkling clean.”

Oct 17, 2007 by Gene from Windsor, IL
Overall Rating: 1
Cleanliness:[8] • Staff:[3] • Location:[5]

• Friendly staff, nice room.
• Got no sleep. Put us in with a wedding party. Didn't help get them quiet.

“Although a nice hotel, beware of where they put you. We were put on the same floor as a bunch of drunks. Called the desk and they sent someone up but did nothing about the noise.”

Oct 17, 2007 by Bethany from Wheaton, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The room was beautiful; I loved the whirlpool and workout room.
• The parking situation was horrible, and the elevators took forever.

“I loved almost ever part of my stay at this hotel. The room was beautiful and comfortable. The pool and whirlpool were open late and the fitness center was well kept. I'd definitely return to stay. However, the there were four elevators for the building and three didn't seem to be working during my stay. It took forever just to get downstairs. And then the parking was awful. Four times I had to run back to the front desk from the parking lot to see why my parking card wasn't working and letting me out of the parking lot. It was really annoying. I didn't mind paying the parking fees, but never knowing if you were going to be able to get out of the lot due to the hassle of the parking tickets not working half the time was horrible.”

Oct 10, 2007 by Andrea from Bolingbrook, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly and knowledgeable staff.
• The parking lot is always full and you have to park a long way from the front entrance at night.

“Very convenient to the airport. The best hotel in the airport area and I have stayed in most of them. Great rooms, attractive public areas, friendly and knowledgeable staff. Great looking exterior. Be careful to ask that the restaurant food should be fresh. I got sick from the greasy and stale breakfast.”

Oct 10, 2007 by Chuong from Westminster, CA
Overall Rating: 8
Cleanliness:[3] • Staff:[9] • Location:[8]

• Swimming pool is good. I like it.
• Parking charge, staff told me no parking charge, but charge at after check out.

“Over all. This hotel is very good. I will use it in next business trip. Please consider no charge on internet and parking.”