User Reviews for Sheraton Saint Louis Hotel and Suites

Research User Reviews for Sheraton Saint Louis Hotel and Suites (1-20 of 486)

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Dec 2, 2009 by Eric from Jackson,MO
Overall Rating: 10

“Too much chlorine in the swimming pool, beside this every else was excellent.”

Nov 19, 2009 by Paul from Palatine,IL
Overall Rating: 10

“Our stay was great. We would be happy to get the same hotel again.”

Oct 21, 2009 by Julie from Bentonville,AR
Overall Rating: 10

• The staff was extremely helpful and friendly.

“Great location; right off interstate. Friendly staff. Be sure to ask for a room with a view of the arch! Large rooms; huge lap pool.”

Oct 18, 2009 by Morgan from Mesa,AZ
Overall Rating: 10

• The room was beautiful.
• The parking greeter was condescending. You do know you have to pay for parking its a 4star hotel.

“Would stay there again.”

Sep 30, 2009 by Laurie from Jacksonville,IL
Overall Rating: 10

• The bed was wonderful and the room was very nice.

“I would definitely choose this hotel again. It was a very nice experience.”

Sep 29, 2009 by Kel from Oak Grove,MO
Overall Rating: 10

• Clean, and beautiful lobby. Rooms were very spacious.

“Very clean, good for travelers whether for leisure or business. BIG rooms, which I loved! I will be staying there again!”

Sep 21, 2009 by Jerry from Neosho,MO
Overall Rating: 10

• Location and the room were excellent!
• Nothing.

“Excellent experience. I will definitely go there again.”

Sep 5, 2009 by Ken from Springfield,MO
Overall Rating: 6

• Beds.
• No hair dryer and excessive parking cost.

“Handy to ballpark, easy to get to and parking cost was outrageous.”

Sep 3, 2009 by Carl from Halls,TN
Overall Rating: 7

• Excellent staff.
• Poor parking.

“My stay was great, but had a lot of trouble with the parking. Could not find a parking space, either time I tried to park. Had to have the hotel staff assist me. They were very nice and did not charge the parking fee.”

Sep 2, 2009 by Randy from Cleveland,OH
Overall Rating: 10

• The room was huge, including a couch, chair, great desk and nice bathroom, and in incredibly comfortable bed.
• The room looked out on a covered courtyard, so not a huge amount of natural light.

“I forgot my iPod charger, and the desk clerk brought his personal one in to lend to me, even though it was his day off. What a great customer service story!!”

Aug 12, 2009 by from Ellensburg,WA
Overall Rating: 9

• Very helpful and friendly staff.
• Location was too far from downtown center. Dirty carpets.

“Nice rooms, great mattress, great staff. Be sure you have a car.”

Jul 23, 2009 by Donna from Villa Grove,IL
Overall Rating: 10

• spacious room/helpful staff/close to stadium
• old food left in refrigerator

“Well located and staff helpful.”

Jul 5, 2009 by Linda from Tulsa,OK
Overall Rating: 10

• Luxury and excellent location for my meeting in downtown.
• Parking was an issue for check-in.

“We were very pleased with our stay and especially the pricing of Priceline. It was our first time to take the plunge of the negotiating feature and it proved to be an excellent choice.”

Jun 30, 2009 by Dale from Kansas City,MO
Overall Rating: 8

• Very cool old warehouse converted to a hotel.
• Rooms are dated.

“Cool, but dated.”

May 23, 2009 by Kurt from Walnut Creek,CA
Overall Rating: 4

• Walking distance from the ballpark.
• Lack of handicap parking, expensive internet access, understaffed, unequipped and poorly trained front desk staff.

“This was easily the worst hotel we stayed at on my 10 day/9 night trip. DJ event left little parking for guests. Front desk staff did not have an downtown St. Louis map and took one from the kiosk that was wonderfully inadequate. He didn't know the area to tell me how to get to Soullard district, and sent me in completely the opposite direction. I eventually found it on my own after driving through a sketch area. He was asking the housekeeping staff for directions? He couldn't give us a good breakfast location and sent us to hardies unacceptable. He was kind, trying to be helpful, but inexperienced at customer service and it showed. Room was not completely cleaned(hair on the floor in the bathroom). Sheraton hotels was not my preference anyway, so I would attempt to avoid them in the future when booking.”

May 6, 2009 by Krystle from Sedalia,MO
Overall Rating: 8

“The hotel was clean and spacious and valet was quick and friendly.”

May 6, 2009 by Alicia from Wahsington,IL
Overall Rating: 10

• The room was wonderful and passed my expectations. 1st time I felt like the comforter was clean in a hotel.
• The pool water was cold and my daughter was shivering the whole time.

“Loved it stayed on the 8th floor the room was huge. I felt like it was clean and my daughter loved the big open space. Best hotel yet on Priceline.”

Apr 18, 2009 by Ana from El Paso,TX
Overall Rating: 8

• Location.
• I didn't like that the parking as it was $20 a night!

“The hotel was clean and well situated if you are going to be in the Downtown area, however be ready to pay $20 a night for parking. The beds were not very comfortable. The room had a small refrigerator and a sink.”

Apr 16, 2009 by from Mapleton,IL
Overall Rating: 10

• Friendly, and
  helpful staff.

“Great location, nice big room. It's all good.”

Mar 5, 2009 by Frank from Gardner,KS
Overall Rating: 8

• Location and room.
• A
  little noisy.

“Great location, beautiful room, light rail station across the street is a little noisy.”

Dec 28, 2008 by Lois from Bloomington,IL
Overall Rating: 10

• We weren't expecting a suite, and this one was very large.
• Despite having room to sleep 6 without additional bedding, only got 3 sets of towels.

“It was great! We were there to attend a game across the street, so location was wonderful. Parking was convenient. Suite was large and convenient. Staff was friendly.”

Nov 22, 2008 by Mark from Poplar Bluff,MO
Overall Rating: 8

• Location with respect to local attractions and cleanliness.
• The bed was hard as a rock.

“Friendly staff, clean and great location for Downtown St. Louis events.”

Nov 14, 2008 by Shawna from Mason,OH
Overall Rating: 10

• Staff was very friendly. Rooms were large and clean.
• Nothing.

“This hotel was better than I expected it to be. Everyone was friendly and helpful and the room was fantastic. I will definitely stay at this hotel next time I'm in St. Louis!”

Nov 5, 2008 by Jim
Overall Rating: 6

• Front desk service was exceptional.
• Dining experience was ordinary at best.

“Hotel was nice. However, room next door kept us up until 1:30 a.m. with a party. I did not call the front desk, which I should have. This ruined our experience.”

Oct 13, 2008 by Joel
Overall Rating: 9

• Large rooms and awesome bed.
• Bar/lounge service was slow initially.

“Great
and super amenities. Would have liked a mini-bar in the room, but overall I would stay here again.”

Oct 1, 2008 by Ashley
Overall Rating: 9

• Size of room and location of parking.
• Room wasn't well cleaned second day.

“Room size was a great surprize and the pool was great along with the shuttle to the Ballpark.”

Sep 23, 2008 by Nickie
Overall Rating: 9

• It was a beautiful room and lots of space.
• Nothing it was great!

“This hotel was great to get away to. It was spacious and the beds were comfortable! Had a great time.”

Sep 23, 2008 by Paula
Overall Rating: 9

• Spacious rooms.
• Nothing I didn't like.

“The hotel was elegant and the staff
was friendly and helpful. It exceeded my expectations.”

Sep 14, 2008 by Cindy from Springfield, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.
• Bar and atmosphere in the bars.

“Lovely building very nice room. Need some work on friendliness of bar staff.”

Sep 14, 2008 by Paul from Clarendon Hills, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[7]

• Staff.
• Carpets in room were filthy. Food was ridiculously.

“NA.”

Sep 11, 2008 by Karla from Colona, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I really enjoyed my stay and I would recommend it to anyone.
• The restaurant prices were very expensive. And the parking and valet prices were also high the only two things I did not like about the hotel.

“I would review this hotel as a good place to stay while in St. Louis. I hope to stay there again in the near future. The staff was friendly and very welcoming when we got there. The hotel was very clean and the pool area was clean, the water was a little bit on the cold side. The rooms were big and roomy and very clean. I did not like the prices of the valet parking or the parking it your self they were extremely expensive and your restaurant prices were also on the high side. That was the only downfall of the hotel I saw.”

Sep 10, 2008 by Tracey from Paragould, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location, friendly staff, room size.
• Room was cleaned/stocked late in the day.

“Overall wonderful experience. Check in/out was a breeze. Bed was extremely comfortable! Will definitely return.”

Sep 3, 2008 by Richard S. from Park Forest, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location and staff.
• Rooms were delayed far too long.

“Great location, modern interior, good parking.”

Sep 3, 2008 by Heather from Olney, IL
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[6]

• Nothing.
• It was the most unfriendly hotel I have ever stayed in in my life!

“I will never stay at this most unfriendly hotel again. First it started, when we went to check in at 3:00 (which is check-in time and if they do not have any better cleaning staff than that then they need to hire some more cleaning help then) and the lady (which was so unfriendly) said there was no rooms ready it would be at least two hours before we could get our room and they were messing everyone around. So I wait about half an hour. So finally at about 3:45 we finally get a room. So after we get to our room we think we would take our son and go for a swim (boy was we wrong) before we leave to go do our evening fun and we get to the pool and we are met buy a man that says you can not go swimming there is a swimming party going on right now (one reason I stayed here is because you had a pool). Then we go to go to the parking garage after doing our thing that evening and there is no parking spots available on any of the floors so I go back down to the front and they man at valet desk says to me very rudely there is plenty parking so he says to me I will park it for you in valet parking. So when we get back to our room that evening and go in to take a shower there was only one towel in our room. So it was not a pleasant stay at all.”

Sep 3, 2008 by Joe from Rocheport, MO
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Elevators were quick.
• Had to wait 4 hours to be able to check in.

“NA.”

Sep 3, 2008 by Sheila from Blue Springs, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Upgraded our room at no extra cost!
• Check in scheduled for 3 - couldn't check in till 5.

“The hotel was nice, it was a gift for my sister & brother in law for their wedding night. The hotel staff was friendly, but due to a big football game we couldn't check into the room till 5 pm - I have a 4 month old child and we had to wait in the lobby for 2 extra hours - which was inconvenient. All in all - the newly-weds enjoyed their night and their room which is all that really matters in the end.”

Sep 3, 2008 by Brandon from Quincy, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean.
• We were not able to check in at 3 pm like they told us we could.

“Overall it was a nice hotel but management was a little poor.”

Aug 30, 2008 by Lisa from Columbia, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location across from Scott Trade Center.
• Room was not ready 2 hour housekeeping delay.

“Staff allowed us to change clothes in a conference room.”

Aug 12, 2008 by Steve from Amherst, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great staff.
• Limited dining.

“Staff was very friendly and professional, would stay there again.”

Aug 11, 2008 by Garrett from Louisville, KY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[4]

• Double queen room was huge!
• Older, not the greatest location.

“The room size and staff were excellent. This hotel is not in the heart of Downtown like the Millennium, Westin or Hyatt. A good experience overall. Only downside is location.”

Aug 11, 2008 by Chris from Muscatine, IA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Close too many different Downtown attractions.
• Must pay for parking at $17 a day.

“The rooms were spacious. The pool and sun deck were very nice and had a great view of the city and the hot tub was the perfect temperature although it was in less then perfect shape (I actually gashed my foot open on a tile). Overall, it was a great hotel.”

Aug 11, 2008 by Todd from Denver, IA
Overall Rating: 7
Cleanliness:[3] • Staff:[8] • Location:[8]

• Very spacious rooms.
• Was a non smoking room yet smelled badly of smoke.

“Large rooms friendly staff. Over priced parking. Room smelled of smoke. This was a non smoking room.”

Aug 8, 2008 by Pam from Ozark, MO
Overall Rating: 4
Cleanliness:[9] • Staff:[2] • Location:[9]

• Nicely appointed rooms.
• Room service closed early, restaurant was closed, staff was not helpful.

“I had stayed at the hotel before and was blown away by the amazing service. This stay it was passable at best. Garage attendant wasn't present so we were trapped for 5 minutes. No apology for his absence. Room service closed their kitchen 10 minutes before their stated time.”

Aug 5, 2008 by Dave from Haddonfield, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location, elegant.
• No hot water at 9 am.

“Wonderfully restored old building, modern and elegant inside, convenient location to shops and mall, right on bus and Light Rail Lines, central.”

Jul 31, 2008 by Sara from Chattanooga, TN
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[7]

• It's old and beautiful and convenient to downtown.
• No smoking room reeked of old smoke; overlooked the freeway; unwarranted fire alarm; rude clerk; pool deck closed.

“Beautiful place, seemed very deserted, kind of sad. Downtown St Louis is empty without the Cardinals, also sad, surrounding restaurants all closed. The clerk was extremely rude to the gentleman before me (I'm kind of bossy so he didn't try with me). Room service trays for other rooms were in the hall our whole visit (same trays). An outdoor pool deck is featured but was closed for the summer!”

Jul 29, 2008 by Herris from Allen, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location to many attractions including the Cardinals Baseball Stadium.
• Parking Garage was a little tight for a full size SUV but it was still acceptable.

“If you have a lot of activities in the Downtown St. Louis area, this hotel is a great location.”

Jul 28, 2008 by Larry from Council Bluffs, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spaciousness of the room.
• That you have to pay for parking which should be disclosed by the hotel.

“Hotel very nice, however they should disclose that you have to pay for parking and the amount. ( it wasn't cheap).”

Jul 26, 2008 by Karen from Nashua, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Good location in downtown Street Louis.
• First room smelled of smoke although it was a non smoking hotel. Staff reassigned us to new room.

“Very nice hotel, would definitely stay again.”

Jul 26, 2008 by Catherine from Griffith, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The entire family was very happy with the rooms, the location near shopping & Busch stadium.
• Unable to obtain extra washcloths, blankets or pillows after 7pm due to no personnel in the room service department.

“Great hotel, especially for families with older children. We rented two rooms; our kids [ages 15, 18 & 20] had the room next to us. Both rooms offered plenty of room for privacy and each had an extra TV for those who chose to stay up late. The five of us were able to meet in one room and comfortable watch a movie together. The staff was friendly and caring. Highly recommend.”

Jul 25, 2008 by Dawn from Perryville, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large, clean, comfortable room.
• Soda machine on my floor was empty.

“Great room, clean, with all you needed and expected from a hotel.”