User Reviews for Sheraton Saint Louis Hotel and Suites

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Jul 26, 2008 by Catherine from Griffith, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The entire family was very happy with the rooms, the location near shopping & Busch stadium.
• Unable to obtain extra washcloths, blankets or pillows after 7pm due to no personnel in the room service department.

“Great hotel, especially for families with older children. We rented two rooms; our kids [ages 15, 18 & 20] had the room next to us. Both rooms offered plenty of room for privacy and each had an extra TV for those who chose to stay up late. The five of us were able to meet in one room and comfortable watch a movie together. The staff was friendly and caring. Highly recommend.”

Jul 25, 2008 by Dawn from Perryville, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large, clean, comfortable room.
• Soda machine on my floor was empty.

“Great room, clean, with all you needed and expected from a hotel.”

Jul 24, 2008 by Dean from Valparaiso, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• They gave all four groups a suite, very large.
• A tad too far from Busch stadium and Downtown restaurants.

“As nice as any we have stayed in st. Louis. We have stayed in several different ones.”

Jul 23, 2008 by Lisa from Stilwell, KS
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Size of room.
• Cleanliness of the bathroom.

“We enjoyed our stay, the location, the room and the staff.”

Jul 23, 2008 by Rebecca from Liberty, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Very large room, clean and comfortable.
• Parking.

“Room was convenient and comfortable. It was clean and we had no problems with any of the facilities. The only drawback was a charge for overnight parking ($17 self-park).”

Jul 23, 2008 by Tina from Madisonville, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was very nice.
• Charged for honor bar items we did not use.

“The hotel experience was terrific except when I got our credit card bill. We were charged for honor bar items that we did not use. I called to get the problem corrected only to be told they had no record of our stay or the charge. Unfortunately we had to dispute it with the credit card company.”

Jul 22, 2008 by David from Sherman, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Very large room, it was fantastic, and with a family of 5 space was greatly appreciated and it was nice on top of that.
• $17 per night to park.

“Well, this is definitely relative to everything, but the room was a terrific surprise. 2 queen beds, a couch, 2 chairs, table, kitchenette, whirlpool tub and separate stand up shower and literally twice the square footage of a typical hotel room. Not sure if all the rooms at this place are like that because the building may have been something else before and remodeled into a hotel. Although $17 additional to park.”

Jul 21, 2008 by Kent from Lewistown, IL
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[7]

• I'm a huge cardinal baseball fan.
• Hairs found in bed, noisy air conditioner.

“Overall good place to stay, room had nice conveniences some don't offer, such as a couch and an extra TV.”

Jul 21, 2008 by John from Oklahoma City, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Daughter needed first aid. They came to rescue.

“Hotel was very nice. Our room was quite a walk from the ice machine. Staff went the extra mile to help with a first aid need for my daughter.”

Jul 12, 2008 by Larry from Effingham, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very nice people, nice clean rooms, well located.
• We could not see the fireworks from the hotels sun deck.

“The hotel was great. Easy to get to, easy parking, easy to get on the Metro, great staff, very clean.”

Jul 10, 2008 by Michelle from Decatur, IL
Overall Rating: 9
Cleanliness:[7] • Staff:[7] • Location:[10]

• The location was great! Bed was comfortable, room was very spacious. Very nice.
• Hotel room smelled like cigarette smoke, shower not very clean.

“Overall, Sheraton is a wonderful facility. Plenty of amenities available. Wonderful breakfast buffet in restaurant called Bistro 14. Great value!”

Jul 10, 2008 by Craig from Kansas City, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room was roomy with separate bedroom from common area.
• Parking was $17 per night.

“The hotel was very nice and clean. Parking cost was $17 per night which I did not expect.”

Jul 9, 2008 by Karla from Colona, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is a great hotel and I would stay there again.
• There was nothing!

“The Sheraton is an excellent hotel and I would recommend staying there to all of my friends and family. It is conveniently located between the Union Station and the St. Louis Cardinals Busch Stadium and it is in walking distance of many things to see in Downtown St. Louis. This hotel is great and I will stay there when I go back to St. Louis again. Staff is friendly and nice and they make sure you are having a good stay.”

Jul 7, 2008 by Donna from Rogers, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• We had a suite-there were 2 TV's. Very quiet-great air conditioning.
• Room could have been cleaned a little better on a daily basis.

“This hotel had a great location because it was near Busch Stadium. There was a shuttle to and from the games that you did not have to wait long at all for. They had great work out facilities. All of the staff was very accommodating.”

Jun 30, 2008 by Laura from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attractive lobby and friendly staff, pool, bar was nice.
• Paying for parking!

“Overall, we had a very pleasant stay in St. Louis. The hotel looked great very clean with a large lobby. The metro link stop was across the street and was free between 11 am and 1 pm. The hotel restaurant food was good; we only had breakfast.”

Jun 8, 2008 by Colby from Gonzales, LA
Overall Rating: 9
Cleanliness:[6] • Staff:[9] • Location:[9]

• It is very close to the Metrolink train station, which connects it to almost all major points in the city.
• Parking for guests was expensive.

“Overall, I was very happy with the hotel. The hotel has recently become a non-smoking hotel. However, the two rooms that I had both had the smell of smoke in them. The 5th floor used to be the smoking floor, and that's where my rooms were. Once you got past the smoke smell, the rest was really nice. The staff was friendly. The location is great. I really enjoyed my stay here.”

May 29, 2008 by Mechelle from Memphis, TN
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• The people were very friendly and helpful.
• That you had to pay for parking as a guest.

“The hotel was very clean and attractive, the only thing I did not like about our room was the slight smell of mildew in the front area, as long as the A/C was on, the smell was nonexistent, but other than that everything was very pleasant. My mom, sister and I were very happy with our stay. The attendants were very helpful, and extremely nice. when we got there we were greeted by the csr and she upgraded our room from standard to a suite with the view of the gateway arch, it was great! That is one place I wouldn't mind revisiting, with the exception of having to pay for parking as a hotel guest.”

May 21, 2008 by Pamela from Overland Park, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[10]

• Spacious rooms.
• Parking costs were high and parking spaces were small.

“Highly recommend for location to downtown St Louis.”

May 20, 2008 by Colin from Nebraska City, NE
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Location was convenient and room was huge.
• Sink stopper did not work.

“Great location just off the interstate. Very easy to access. Room was very comfortable and very spacious. Beds were great and the floor was quiet. Would definitely stay there again.”

May 20, 2008 by Barbara from Sun Lakes, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• It was redone in a very appealing decor.
• No fresh air in the room.

“We were very pleased - it was great to have the Metro so handy - we took it to the airport on our departure date.”

May 18, 2008 by Phil from Evanston, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The overall experience was top notch.
• The was nothing I did not like.

“Coming from Illinois, the hotel was unbelievably easy to get to, as it is just minutes from the highway. The staff was friendly from the second of our arrival until the moment we left. The room was clean and spacious. Overall, a very nice experience.”

May 15, 2008 by Billy from Sikeston, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent staff and facilities, could not ask for more.
• Charging for parking.

“This was a very pleasant stay for me and my family. I would highly recommend anyone to stay at this hotel. The staff went above and beyond for our family. Would gladly stay there anytime.”

May 15, 2008 by Jamiey from Puyallup, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Everything was amazing the staff was very nice and the hotel was clean and beautiful.
• We did not have a view of the city.

“The Sheraton in St. Louis was more than what we expected. I would reccommend it to anyone. Thanks!”

May 12, 2008 by Martin from Marion, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• The staff was super friendly and helpful.
• The bathroom was small and the tub and shower were extremely small.

“If I had to stay at this hotel again I would go for an upgrade. The tub and shower area were small and you had to pay for every little convenience.”

May 7, 2008 by Gina from Jacksonville, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Spacious rooms and comfy beds.
• I thought parking was high since we were guests.

“We came to watch the Cubs vs. St. Louis. The shuttle service was a very convenient way to get back and forth and the drivers were very nice. The room was comfortable and spacious.”

Apr 29, 2008 by Angela from Murphysboro, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Excellent location.
• Not much included for a hotel located in Downtown area.

“Very nice.”

Apr 22, 2008 by Melissa from Tulsa, OK
Overall Rating: 5
Cleanliness:[9] • Staff:[3] • Location:[2]

• The bed was comfortable and the in-room coffee was Starbucks.
• Too far away from main attractions, charged $17 a day for parking.

“This should not be rated as an upscale hotel. The lobby appears to be, but the rest of the hotel doesn't match the star rating (fitness room was nice though). Unless you are going to St.Louis strictly for business I would not stay here. It is too far from main attractions in downtown St. Louis and is on the edge of a very questionable part of the city. Also, they charged $17/day for parking which is more than other hotels in St.Louis that are much, much nicer. Staff was very rude when I questioned why they wanted to charge me more extra coffee packages. They tried to tell me I took it from the honor bar when in fact coffee wasn't even a choice on the honor bar. I have stayed at most all the comparable hotels in the St. Louis area (Renaissance, Millennium) and the Sheraton was not even close to being in the same realm. Unfortunately.”

Apr 21, 2008 by Jeremy from Pontotoc, MS
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[10]

• Location.
• High parking price, nasty floors, needs to be dusted.

“Needs to be cleaned. However, hotel was ok.”

Apr 15, 2008 by Joni from Wildwood, MO
Overall Rating: 10
Staff:[10] • Location:[10]

• The friendly, efficient staff made our stay very comfortable and enjoyable.
• Nothing.

“Good location; friendly, helpful, efficient staff; clean and well-maintained.”

Apr 14, 2008 by Darby from Johnson City, TN
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[5]

• Staff excluding check in was very friendly.

“Centrally located between the station and the ballpark, easy access to all downtown activities. Good location, friendly staff, would though suggest eating out.”

Apr 10, 2008 by Patrick from Kansas City, MO
Overall Rating: 8
Cleanliness:[4] • Staff:[8] • Location:[8]

• We received a two queen bed suite.
• Did not appear to take great care in making sure the room was cleaned from previous guest.

“Comfortable. Nice indoor pool for kids. Very conveniently located next to light rail.”

Apr 7, 2008 by Jerri from Glenwood, AR
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location.
• Parking.

“It was better than we expected. We went to a Cardinals game and the hotel shuttle will drop off and pick up.”

Apr 4, 2008 by Brenda from Austin, TX
Overall Rating: 4
Cleanliness:[8] • Staff:[3] • Location:[8]

• Spacious rooms.
• Staff didn't seem to be 'all together' - several mistakes were made and repeated.

“Hotel is very nice and from its appearances and charges for everything - seems to be an upper class. But staff left a lot to be desired from an upper class hotel when you're paying for internet and local phone calls. Front desk staff was always helpful and friendly, but housekeeping, room service and phone services all made multiple mistakes and some of the mistakes were even repeated daily! Don't think the hotel is worth all of the extras you have to pay while staying there.”

Apr 3, 2008 by Steve from High Ridge, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Convenience to Scot trade Center/Blues game.
• Expensive parking, not aware of the cost.

“The hotel was wonderful, but it did not have free parking or validated parking to reduce the cost. Only valet was available for $23.”

Apr 3, 2008 by Rosalind from Chicago, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[7] • Location:[7]

• Spacious.

“Pool under renovation; arrange to go to YMCA but hours 11-2; inconvenient.”

Apr 3, 2008 by Paul from Omaha, NE
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[8]

• Front desk was friendly and accommodating.
• Furniture in room was very dirty and stained.

“Good location, great to have the parking garage connected to the hotel. The room needs a total overhaul! Upholstered furniture has many stains and other furniture is broken!”

Apr 2, 2008 by Joesph from Chicago, IL
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[9]

• Location.
• Hotel Staff.

“Having stayed at many hotels around the country, I was shocked when I was asked to provide a credit card for incidentals. I was told this was "Sheraton Hotel Policy." However, no other hotel in the immediate vicinity (Hyatt, Holiday Inn) made thus request of its guests, and several other people in my group did NOT have to supply a credit card. When I told this to the hotel manager on duty (the actual manager was on vacation), he refused to eliminate the credit card info, and when I told him that I would no longer stay at this hotel, he responded with "That's your choice, sir". An extremely frustrating experience in an otherwise great trip to St. Louis. I'll never stay here again.”

Apr 2, 2008 by Cathie from Springfield, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Right across the street from the Scott Trade Center.
• Long elevator waits, can't see outdoors from room.

“We picked this hotel because of its proximity to Scott Trade Center. Comfortable bed, quiet room, nice cozy bar. We will definitely stay again.”

Apr 2, 2008 by Rhonda from Cuba, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean - very comfortable.
• Pool was closed for renovations.

“Hotel very accommodating and comfortable. Staff very helpful. Poole closed for renovations during our stay. Information not available at time of booking.”

Feb 16, 2008 by Robert from Plymouth, IN
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great room, not just a bed and walls. Very comfortable and enjoyable.
• They charged for everything. At this star level, there should be more included amenities.

“Overall, the hotel was great. The room was large, had a chair and couch along with the usual. The only real complaint I have is they charged for everything. At this star level and above, I would expect more things to be included in the price such as internet access and parking in the hotel garage. Otherwise, great hotel and stay.”

Feb 7, 2008 by Jamie from Quincy, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The restaurant was nice.
• Parking was a little expensive.

“The hotel was very nice, comfortable and convenient.”

Feb 6, 2008 by Matthew from Springfield, MO
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient.
• Air Conditioning in our room wasn't working properly.

“Overall it was nice. The air conditioning was the only problem we had.”

Jan 18, 2008 by Jeff from East Alton, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[7]

• Great location for hockey games.
• Driving in to check in was confusing.

“Clean and rooms were some of the best I have stayed in.”

Jan 8, 2008 by Daniel from Valparaiso, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Quick and friendly service; AMAZING "continental" breakfast.
• View of the metro station.

“Every employee was friendly and efficient. Everyone went above and beyond to be accommodating. The complimentary breakfast buffet was of exceptional quality and offered several kinds of meats, eggs, pastries, etc.”

Jan 5, 2008 by Judith from Barnhart, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, perfect for nightlife and perfect for sporting events or concerts.
• I liked everything about it!

“Very nice hotel with a very pleasant staff. Clean and no waiting for anything.”

Dec 18, 2007 by Chris from Tallahassee, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Super friendly and professional staff.
• Expensive parking.

“Hotel was excellent, room was huge, but high parking fees ($17 per night) and a charge for internet access were not expected or appreciated. Then again, the more stars a hotel has, it seems the more they nickel and dime you for everything. I would stay at the hotel again, though, with adjusted expectations about what Id really be paying in the end.”

Nov 8, 2007 by Paul from Issaquah, WA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• The king deluxe room was the perfect size to work out of.
• Very little amenities in the area.

“I liked this hotel very much. Clean comfortable and the staff was helpful.”

Nov 7, 2007 by Jenny from Lincoln, NE
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The hotel was really beautiful. My husband and I were well taken care of.
• The hotel was on the edge of a sketchy part of St. Louis.

“My husband and I absolutely loved our stay at the Sheraton St. Louis City Center. It was beautiful, spacious, clean and economical. Our only complaint would be the location. It is on the edge of downtown and not in the center where most of the attractions and dining are located.”

Nov 6, 2007 by Melanie from St. Charles, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• The room was very big and so was the bed. The room was cozy and the bed was very comfortable.
• I did not like that they charge 17.00 for parking. I was very upset by this!

“Everything was great and exceeded my expectations. The only thing I disliked was the fact that they charge 17.00 to park overnight. They told us we could park in the rear parking lot for 6. 00. Come to find out that parking lot was only for 7 hours. We ended up paying $6.00 for that and then the $17.00 for the hotels parking garage. Needless to say we were very unhappy that we paid $23.00 to park.”

Oct 30, 2007 by Connie from Bloomington, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was in a convenient location for the event I was attending.
• There was nothing I disliked about this hotel.

“It is close to the metro, the union station, the Scott trade center and the restaurant we like to eat at when we come to sty. Louis (Lombardos), all of these places are accessible by walking.”