User Reviews for Hyatt Regency Saint Louis

Research User Reviews for Hyatt Regency Saint Louis (21-40 of 1685)

• Add Your Own Review »

Jun 4, 2008 by Mike from Atlanta, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Location was in the area of event we attended.
• No shuttle service to any location in local area.

“Nice room, well maintained, hotel could provide more info and services to local attractions.”

Jun 4, 2008 by Kyla P. from Mattoon, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We loved the space and arrangement of the bathroom as well as the comfort of the bed/pillows.
• The hallways were a little humid/warm.

“We both loved our stay at this hotel as well as the great rate. Hope to be able to stay here again. The convenience of the location and the comfort of the hotel helped make our trip extremely nice. Thanks so much.”

Jun 4, 2008 by Dale from Wheaton, IL
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[3]

• The hotel itself was fine. No complaints.
• Location.

“We went to see the cardinals play. Even though we were within reasonable walking distance. I would have like to have been closer (especially since it rained). Don't know how I could have narrowed my search. We were told by locals not to walk back to the hotel at night. other than that we were satisfied.”

Jun 4, 2008 by Ken from Fort Wayne, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is very conveniently located close to many attractions.
• A couple of lights were burnt out but were replaces promptly.

“The hotel is very unique and beautiful. It is connected to a shopping mall that offers a variety of items as well as fine restaurants.”

Jun 3, 2008 by Michael from Fayetteville, AR
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was great, staff was friendly.
• The room never got cool; it was warm enough to make sleeping difficult.

“Great location, friendly staff; will stay there again in the future.”

Jun 3, 2008 by Lonny from Fredericktown, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Valet parking was very convenient.
• All was good.

“Would highly recommend to anyone.”

Jun 3, 2008 by Brandon from Quincy, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Room.
• Price of breakfast.

“Nice hotel, with friendly staff, clean rooms, and good location.”

Jun 2, 2008 by Linda from The Villages, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Cleanest for area and good location.
• Parking fees and room upkeep (older).

“It is the best we have found so far in St Louis, but needs to be updated. Rooms could be cleaner. Toilet seat was broken and kept sliding off. Hotel staff was extremely friendly and helpful.”

Jun 2, 2008 by Brad from Dallas, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Sauna in fitness center was nice.
• Shower in fitness center did not work.

“Great historic location. Rooms are nice but dated and showing signs of wear. Low popcorn ceilings, stained granite counters, small TVs.”

Jun 2, 2008 by Maria from New Glarus, WI
Overall Rating: 4
Cleanliness:[10] • Staff:[8] • Location:[1]

• Beautiful!
• Pay for parking, pay for wireless, nothing complimentary (i.e. coffee0.

“The hotel is beautiful and comfortable. But I had spent $28.00/day before I even left my room for parking and internet. These should be complimentary as they are in even 1star hotels! Nothing to make me feel welcomed. Would not stay at this hotel again.”

Jun 1, 2008 by Jay from Bentonville, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The shops/rest in the facility was terrific.
• Parking was expensive and in a distant lot.

“Outstanding, and I would recommend, however it is in a bad part of town.”

May 31, 2008 by Kiet from Rowlett, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Very clean and luxurious. Best hotel I stayed in.
• Did not like to pay $18 a night to park at the hotel.

“Hotel is nice except for parking. Its nice to be next to all the restaurants. But, do avoid Senior Julio's. There was no staff there.”

May 30, 2008 by Edward from Carrollton, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Friendliness of the entire staff. Everyone wanted to bend over the line in customer service.
• Parking was way over priced and not convenient for the senior.

“From the time we checked in, to the secure locked, hall ways to enter the hotel elevator area, to the sparkling clean fresh smelling rooms, I was awestruck for the dollars we had to pay. Do not drink the water by the TV. It is four dollars a pop, and call ahead to find the best lot to park in or you will be gouged for several tens of dollars per night. Valet was neat and the cold bottle of water waiting in the front seat was awesome, but an eight hour park was twenty four dollars plus a tip. It was ok the first day, but got old after the third day ah! Loved the shopping area and the array of fine foods and fun and the old station.”

May 30, 2008 by Helen from Webster Groves, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• I liked how close it was to nightlife Downtown.
• Union Station is cheesy.

“Nice room, nice and helpful people. Cool location.”

May 30, 2008 by Ben from Kansas City, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The location was good for dining and shopping.
• No Jacuzzi.

“Great hotel, fun place to stay and centrally located right next to downtown St. Louis. Watch out for extra fees, parking, internet etc. Enjoy the outdoor pool!”

May 30, 2008 by Rob from Lees Summit, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location. Appearance.
• Had to pay for parking, which was an additional unexpected expense.

“Everything was great and would stay there again.”

May 29, 2008 by Wil from Independence, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to attractions and luxury of hotel.
• Parking not clearly defined. We parked in the Union Station lot.

“The hotel was fantastic and the staff very accommodating to my needs. I will return here again and again. Great for newlyweds or just a weekend getaway.”

May 28, 2008 by Monica from Chatham, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[6]

• Clean and comfortable! :).
• Poor parking--unsafe at night.

“Overall we really enjoyed our stay at this particular hotel. We were very impressed on the decor of the rooms, the comfort of the beds, and the cleanliness of the space.”

May 28, 2008 by Steven from Kansas City, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Staff is always ready to correct any problems. Service with a smile!
• The rooms really need to be redecorated up to current Hyatt Standards.

“This hotel is great location to all downtown activities.”

May 28, 2008 by Hilary H. from Waukee, IA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Convenient location to all downtown attractions.
• Parking was confusing.

“Overall a good hotel. We liked the location as most of the attractions we visited we near the hotel.”

May 27, 2008 by James from Quincy, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Employees were very nice, helpful and friendly.
• Had to pay for internet use and no complimentary breakfast.

“Employees were very friendly, helpful and nice. Room was nice but maybe a little dated for a 4 star. Think they are 4 stars because the offer valets parking. Room service was good but they did not offer a free complimentary breakfast in the morning which was disappointing since there were several different types of restaurants available (since they are attached to a Mall) but not a breakfast type restaurant. Also they charged for internet use.”

May 25, 2008 by Mark from Jefferson City, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Beautiful room, very spacious.
• Inconvenient parking.

“Met our expectations. The breakfast room service was excellent!”

May 24, 2008 by Melissa from Rolla, MO
Overall Rating: 5
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff were very helpful and polite.
• It is safe for folks with strollers (myself) and I cant imagine how a person in a wheelchair would be able to quickly find their way out or from one.

“The hotel was very nice. We were lost for 15 minutes in the basement because there was no clear way for us to get a stroller and all of our things to the main entrance. There were no clear directions posted. If there were safety evacuation plans posted, I didn't see them so they need to be more visible. We finally were able to eat at about 8 p.m. and by then our dinner was cold and we could not figure out how to get back down to the level with the Mexican restaurant. All in all it was a very stressful stay due to an inconvenience factor.”

May 24, 2008 by Gay from Omaha, NE
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Beds were great.
• Grounds and strut in front were littered.

“Generally very good- room small for the rating, staff seemed fine, we had little interaction. A bit impersonal.”

May 24, 2008 by Michael from Horn Lake, MS
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Like that the area to rooms couldn't be accessed without a room key.
• The elevators sounded bad and could use some maintenance.

“This hotel has the worst parking situation. Being Downtown on street parking, to say the least, is difficult to find. It almost forces you to use to valet which is $25 per day. Hotel is close to everything that we wanted to do/go. The exception being when we went to six flags which is roughly 30 minutes away (give or take a few). It was nice having all the shops and restaurants in the hotel.”

May 23, 2008 by Jen from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Professional, courteous staff, crisp, clean accommodations.
• Charging for wireless internet that kept dropping the connection.

“The hotel was excellent location, attached to mall for dining and shopping ease. The staff was attentive and professional. The only complaint was with the wireless internet - which they comped when I told them about the problem with dropped connections. Awesome hotel!”

May 23, 2008 by Sally from Springfield, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Bed was extremely comfy!
• Nothing negative.

“Location was great -- atmosphere great -- will definitely stay there again.”

May 20, 2008 by Wayne from Louisville, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was 4 star quality at a 3 star price.

“Perfect location with all the amenities. I will stay at this hotel every time I stay in St. Louis.”

May 19, 2008 by Bev from Atlanta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Architecture/history very interesting; beautiful lobby.
• No mini bar; appeared unsafe area w/panhandlers.

“The room was clean and spacious; and bed was comfortable. View was fairly nice looking into courtyard; decor was pleasant. Unfortunately the mall in which the hotel is located had quite a few panhandlers. In fact, one approached me while I was paying for a purchase in a store! There were security gates for guests' access to room floors direct from the mall. Your room key opened the gate. But this didn't appear too secure as I noticed people holding the gate open for a person who approached and appeared to be a guest. But who knows?”

May 18, 2008 by George from Benton Harbor, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The public spaces (lobby) and the rooms.
• Expensive parking.

“A beautiful place to stay in a historically interesting setting.”

May 17, 2008 by Sharon from Fulton, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[8]

• Privacy of the room. Could not hear through the walls.
• Our room was so far away. It was the last room through the hotel.

“The hotel lobby is amazingly beautiful. The historical lobby is beyond words. We felt safe but hated how far our room was away from the main portion of the hotel. The room was clean and comfortable but for a upscale hotel, not as special as we have been in previously. The room was a comfortable size. We had to pay $28.00 for parking, extra for internet which is usually free at other hotels.”

May 15, 2008 by Stephanie A. from Memphis, TN
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[6]

• The atmosphere was great and the valet men were most courteous and helpful!
• It took hours to get online from my laptop, which completely altered my schedule.

“With the exception of my awful experience with the internet connection, I would definitely recommend this hotel to a friend. The ambience and decor made us feel as if we had traveled far away. The location was convenient for Downtown St. Louis but valet is a must, especially in bad weather. The parking lot is across the street and you have to walk through the mall to enter the hotel room area. Overall it was a nice and comfortable experience. 3-stars!”

May 15, 2008 by Eileen from Alexandria, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was located in a gorgeously renovated, historic building, and it had tons of staff to do.
• Self-parking was a tad inconvenient, especially because it was uncovered and it rained all weekend.

“There are little shops, a food court, and major chain restaurants attached to this hotel, which is in the renovated Union Station in St. Louis. I lived near St. Louis for five years and often visited, but this was surprisingly, the first time I'd been to the hotel (and to Union Station). It was a destination in itself, actually. I really couldn't have been more pleasantly surprised.”

May 15, 2008 by Stephanie from Cincinnati, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Beautiful old building.
• The striped wallpaper in the hallways.

“Great hotel.”

May 14, 2008 by Ryan from Bartlett, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful, historic hotel for a phenomenal price!
• Parking was expensive and a long way off.

“It was fantastic and really added to the overall enjoyment of the whole trip for us. Best hotel lobby ever! (Old train station). We highly recommend!”

May 13, 2008 by Paula from Jenks, OK
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great if you like a downtown crowd, noisy since it is in a public area, the depot makes the room noisy. You hear people talking all night long.
• The noise, paying for internet and parking.

“The room was nice except noisy since the depot is a place people walk around in all night long even thought the shopping is closed. You can hear people talking, laughing and loud voices talking at all hours. There is also a fee for parking and internet service.”

May 12, 2008 by Holly from Chicago, IL
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[3]

• The lobby had a beautiful stained-glass window.
• Broken coffee maker in room, broken hairdryer, and noisy fan in the heat/AC.

“I will never stay here again. I had to walk 10 minutes to get from the parking lot to my room, very inconvenient. Everything in the room was falling apart. The hairdryer would overheat and quit after 60 seconds, there was a coffee-maker, but the carafe was gone and the remnants were tucked away in the closet. The fan on the a/c and heat was so noisy that I had to turn it off just to hear myself think. I suppose it could have been worse, but it sure as heck wasn't what I was expecting from a four-star hotel. They need to either spruce it up or reduce their star-rating.”

May 8, 2008 by Jason from Decatur, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[5]

• Very nice hotel with very comfortable beds.
• It was a little far from the downtown area I had wanted.

“Very pleased with the price. The hotel met my standards in every way. A bit on the outskirts of the downtown area and no fast food near the hotel. We had to drive to find food at the end of a long night at the ball game. Staff recommended their restaurant only and room service was way too expensive. Overall, we would stay here again and the attached mall was nice.”

May 8, 2008 by Monica from Madison Heights, MI
Overall Rating: 0
Cleanliness:[10] • Staff:[9] • Location:[7]

• The hotel was interesting because it was built in the renovated train station.
• Parking was expensive.

“I would recommend this hotel for a unique St Louis experience.”

May 8, 2008 by Diane from Cortland, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location.
• The air conditioning unit was very loud.

“Nice hotel, with great staff.”

May 8, 2008 by Luke from Peoria, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Beautiful lobby.
• Rooms overrated.

“The hotel was nice and the rooms adequate, but I would not consider this a 4 star hotel.”

May 8, 2008 by Cindy from Imperial, MO
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[8]

• The public areas are very nice.
• The room was small, no mini bar and curtains did not cover window.

“The public areas of this hotel are very nice, but it does not have an indoor pool or spa. The rooms are quite space and small (No mini bar, fridge, wet bar or sofa) for a 4 star hotel. The absolute worst thing was the window treatments did not cover the window and the sun came streaming in at 6 am.”

May 7, 2008 by Jeff from Metamora, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great architecture of the Union Station!
• It would be nice it the attached Union Station Mall had more retail stores for shopping.

“If you love architecture of an old railroad station with castle like marble interior and exterior this is a great place to stay. Plus it is fairly convenient to anything in downtown St. Louis.”

May 7, 2008 by Cherri from Kahoka, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bottled water in room was expensive.
• Nothing.

“Excellent stay. Rooms were spacious and clean. The only complaint we have is the bottled water in the room was very expensive and all the vending machines were out of water. Made us wonder if it was intentional so we would have to spend the $4 for the water left in the room.”

May 3, 2008 by Louis from West Plains, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect location for downtown St Louis.
• Overnight parking fee.

“The great location of this property is only outweighed by the luxury and grandeur. The staff was very friendly and helpful.”

May 3, 2008 by A from Paris, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[3]

• The lobby and the check in.
• It was 3/4 of mile to downtown st. Louis, not downtown.

“One had to walked down 4 corridors just to get to a room that is not in the hotel area, but in a mall area. Check in staff was very friendly. It is way too far from downtown 3/4 mile to Busch Stadium to be considered a downtown hotel. The room was clean. No view what so ever.”

May 2, 2008 by Jason from Jasper, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Loved the fact that it was with Union Station.
• Self park was expensive and long walk.

“Overall very satisfied with the hotel. Very convenient with the mall and the restaurants. Easy check-in and check-out, very professional front desk help.”

May 2, 2008 by Michelle from Herrin, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was on top of things. Anything I needed, they were there. And quick too!
• The decor in the halls was a little dated and dizzying.

“The hotel is beautiful inside and out. The staff was wonderful and they did anything and everything to make my stay as pleasant as possible. The beds were amazing!”

May 1, 2008 by Lynn from Trenton, TN
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenience to local attractions and Downtown. Hotel has outstanding character and is superb!
• Rooms are somewhat older and outdated for the regular pricing of the hotel.

“Excellent place with numerous things to see and do while you stay at their establishment. Local menus and hospitality is outstanding.”

May 1, 2008 by Christen from Chrisman, IL
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[8]

• Location.
• The bathroom was not very clean and the shower was terrible, and there was a lot of noise!

“I think that you should probably drop a star on this hotel. I was not very impressed. The lobby area was very neat and the room was fine but nothing special. The last 4 star hotel we stayed at was a lot nicer than this one.”