User Reviews for Courtyard by Marriott Saint Louis Downtown

Research User Reviews for Courtyard by Marriott Saint Louis Downtown (1-20 of 209)

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Oct 21, 2009 by Sherri from Broken Arrow,OK
Overall Rating: 9

• The hot tub was awesome, great parking, comfortable bed, nice rooms and felt safe.
• Did not have continental breakfast.

“I absolutely would stay again and would recommend to others. Nice place, nice staff and had every thing I needed except breakfast.”

Oct 7, 2009 by Kevin from Skiatook,OK
Overall Rating: 8

• It has a roomy lobby with great coffee, and news papers.
• The breakfast bread items seemed very stale and there weren't any condiments to improve the items.

“Very nice. Well worth visiting with Priceline's bid process.”

Sep 25, 2009 by Ben from Bloomington,IL
Overall Rating: 1

• Parking lot security.

“4 cars were broken into in the hotel parking lot, including our own.”

Sep 14, 2009 by Bill from Stone Ridge,NY
Overall Rating: 10

• Exceeded my expectations.
• No swimming suits were available. The ventilation system was too loud.

“Neat, clean, friendly staff.”

Aug 30, 2009 by Kristy from Elkhorn,WI
Overall Rating: 10

• The lobby area had a cute little restaurant.
• Our air conditioner in the room wasn't working properly.

“We traveled with our four kids and everything was great (except the room air conditioner). The hotel was very clean. I believe this place caters to the business traveler more so than families because we only saw one other family at the time (school was back in session and it was a week day), but we didn't feel anything but welcome. The little restaurant in the lobby was great and had Starbucks coffee.”

Aug 27, 2009 by Ernest from Memphis,TN
Overall Rating: 9

• Newly renovated, looked good and good parking.
• Can't think of anything.

“Good location for a visitor to donwtown St. Louid.”

Aug 21, 2009 by Jeffrey from Joplin,MO
Overall Rating: 8

• Location and staff
• Restaurant/bistro has limited menu and hours and NEVER had the advertised Starbucks coffee

“The hotel was nice and clean. Felt very secure in downtown St Louis. This is a very convenient location.”

Jul 7, 2009 by Jeff from East Alton,IL
Overall Rating: 9

• Cleanliness.
• Location; hard to get a cab.

“Clean and easy to get around in.”

Jun 17, 2009 by Anna from Springfield,IL
Overall Rating: 4

• The lobby was very clean and well kept. Very modern.
• The woman who checked us in was quite rude.

“My partner and I were traveling with a visitor from Ghana, age 16. We selected downtown as the location to pick our hotel but this was about 3 miles from downtown and was in a relatively borderline neighborhood. There were a lot of young boys hanging around the parking lot swearing and even many of the guests with crooked hats, pants hanging well below the buttocks, and over sized clothing. This is all fine and well but it was just that 90% of the people we saw were of this nature and the parking lot felt very unsafe. When we checked in, there were three of us and I asked the woman at the front desk if we could have a room with two beds. She said nope. We all looked at her absolutely astonished. She then offered a roll away bed and had it sent to the room. She was not polite in the least and certainly not welcoming. I don't believe she even checked to see if she had a room available with two beds.”

Jun 11, 2009 by Nic from Evansville,IN
Overall Rating: 5

• It was clean and staff was friendly.
• It was not in walking distance to any attractions.

“Overall it was an all right experience. Location was very disappointing compared to our past experiences when using priceline in the Saint Louis area.”

Jun 1, 2009 by JF from Topeka,KS
Overall Rating: 9

• Clean. Good location. friendly staff.
• Pool and hot tub closed.

“Good hotel, friendly staff, good price. Longer walk to the Arch than I wanted, but still doable. Decent walking distance to Busch Stadium, Union Station etc. Would stay thereof again.”

May 29, 2009 by Anisha from Chicago,IL
Overall Rating: 6

• Hotel is conveniently located.
• The kids were upset that the pool was not open.

“The hotel was
OK but the kids were really upset because my husband said they would have a swimming pool but it was closed.”

May 26, 2009 by Jeremy from Waterloo,IA
Overall Rating: 8

• Newly renovated lobby and restaurant.
• Didn't have two bed room available.

“Great for the money.”

May 6, 2009 by Kim from Columbia,MO
Overall Rating: 9

• Enjoyed the comfortable rooms and amenities!
• Too far from the Landing.

“Very nice lobby, room and amenities. I was pleased with the room and slept like a baby! We had a view of the parking lot, while our friends across the hall had an awesome view of the Arch and downtown skyline.”

Apr 28, 2009 by Renee from Kirkwood,MO
Overall Rating: 7

• Location and desk staff was very friendly, when we checked in.

“Good location for downtown.”

Mar 31, 2009 by Mellody from New Harmony,IN
Overall Rating: 10

• Atmosphere, activities in lobby for all ages, friendly staff, close to attractions.
• The pool had too much chlorine.

“Overall our stay was fabulous!”

Mar 18, 2009 by Mary Colleen from St. Louis,MO
Overall Rating: 10

• The people were very helpful and informative. They knew the city very well.
• Needed more vending.

“Excellent rooms. Very clean and tidy. The room was ready on time and make my stay easier.”

Mar 4, 2009 by Rachel from Waynesville,IL
Overall Rating: 8

• Location and free parking!

“Good hotel. Nice inside. The king suite we stayed in had a memory foam bed. I am not a fan of those but I know most people are. We stayed for 2 nights and by the second night my back hurt. Not because it was poor quality but I just do not like memory foam. It is just personal preference. It was nice to try though. We loved the free parking and the location, it is close to union station but only within walking distance in the summer or spring. We traveled in February and chose to drive. Very easy to get around since it is right on market street and a lot of other things are. We would stay again.”

Nov 12, 2008 by Felicia from Ashland,MO
Overall Rating: 4

• The pool was nice, the placement of the hotel was good.
• The temperature in the room was either to cold or to hot/breakfast was the worst.
  

“The hotel was under construction. We did not think that would interfere with the breakfast and was not prepared. My daughter did not get a good breakfast before her performance and we had to eat out of coffee cups to even get anything to eat. The rooms are nice and the pool and hot tub was nice and big. The room temp was hard to maintain during the night.
”

Oct 25, 2008 by Teresa
Overall Rating: 6

• Staff was courteous and prompt.
• Lobby was undergoing maintenance updates and in total disarray and the staff did the best they could.

“Hotel was convenient; especially for the business traveler and provided free breakfast. Workout room was very small/limited and very small lap pool. Construction company employees were respectful of hotel guests.”

Oct 18, 2008 by frank
Overall Rating: 4

• The room was clean and comfortable.
• The staff.

“The gentleman at the makeshift front desk was unfriendly and not interested in any questions that we had.”

Oct 11, 2008 by Larry
Overall Rating: 9

• Thay was working on the the main laboy and no hot food.

“Good.”

Sep 10, 2008 by Julie from Tremont, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was very friendly and helpful!
• I do wish it were a little closer to downtown but it was not horrible.

“It is a very clean and well managed property. It is in a quiet area and well lit. The rooms are very comfortable and the pool area is great. The staff was always very friendly and helpful. For what we used it for it was perfect.”

Sep 8, 2008 by Shawn from Los Angeles, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Free Internet, that was great, the staff was the greatest, really amazing, hotel was nice and clean.
• Would have been nice to have shops and restaurants within walking distance, but the hotel food was very good.

“The hotel was nice, good downtown location (just not near restaurant and shops) just 2 miles from the arch so I was able to walk there, right near the freeway which was nice. Like the free stuff the free internet was great. The staff was so amazing, but overall the hotel was great!”

Sep 4, 2008 by Kristin from Independence, MO
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[3]

• The hotel staff was very friendly and always willing to help.
• The location was not as close to downtown as shown on the map.

“The hotel was no where near the arch and not even really in the downtown area. The staff was very helpful and friendly.”

Sep 3, 2008 by Shannon from Springfield, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Rooms were nice and comfy. Modern and clean.
• Check in took a bit of time.

“We were able to do a lot of walking from our hotel. Real close to Union Station. We walked to the game, arch, and places to eat. Loved our trip and the hotel was clean, comfy, and modern.”

Aug 25, 2008 by Reid from River Falls, WI
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Two queen beds!
• Heavy chlorine smell around pool area.

“Great hotel with comfy large beds and very friendly helpful staff at the front desk. Not a lot of nightlife right nearby.”

Aug 15, 2008 by Uthal from Brookland, AR
Overall Rating: 9
Staff:[9] • Location:[8]

• Service was nice & friendly.
• Pool close at 10:00 pm.

“It was nice & friendly; need to have a free small breakfast.”

Aug 8, 2008 by Dennis from Chilton, WI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Clean, helpful staff.
• Small room.

“Clean room, a bit on the small side. While not within walking distance of attractions this hotel was easy to get to. Staff was extremely helpful and friendly.”

Aug 5, 2008 by Christy from Pensacola, FL
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[6]

• Internet service.
• No continental breakfast.

“Rooms were rather small and nothing fancy. Bed was not a king size.”

Jul 31, 2008 by Valerie from Richton Park, IL
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[7]

• Location is good.
• No wireless access anywhere in hotel. Staff says remodeling to begin soon.

“Not of the Hyatt's standards as of yet. Recently, purchased and remodeling is to begin soon. Current lack of wireless for business travelers is a huge drawback. Also, hotel did not allow self parking during busy check in, only valet.”

Jul 24, 2008 by Tina from Lees Summit, MO
Overall Rating: 7
Cleanliness:[4] • Staff:[10] • Location:[8]

• Indoor pool.
• Dirty vanity in our room.

“I feel this hotel accommodated our needs. We were not in the hotel much, except to sleep. I do wish more time had been given to the cleanliness of the room. Being clean is not expensive.”

Jul 24, 2008 by Jennifer P. from Robinson, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[10] •

• The rooms were big and beds were very comfortable.
• The hot tub didn't work and the pool was a bit small for the hotel size.

“Overall it was very nice, the only bad points were that the elevators and stairs were a bit far would be a far walk for elderly or handicap people. Rooms were very nice and had a separated bath and toilet from the sink, which was nice cause there were 2 adults and 3 children. Rooms were very spacious for the 5 of us.”

Jul 23, 2008 by Marcia from Arnold, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• It was close to the downtown area.
• The whirlpool was out of service during our entire stay.

“The hotel was very clean and attractive. Our room was small yet, comfortable for all 4 of us. The bed was very comfortable and the children slept well on the hide a bed. I was disappointed to find out that there was a charge for the breakfast. However, we did decide dine at the hotel and everyone in the family was pleased with the breakfast buffet. The breakfast staff was particularly helpful and kind. We were disappointed that the hot tub was out of service during our entire stay. On our second evening there, I thought the pool could have been more clean.”

Jul 23, 2008 by Cheryl from Nashville, TN
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• The over all appearance of the hotel. Soft bed.
• The cost for the breakfast.

“The hotel and staff was great. I would highly recommend this hotel to friends and family.”

Jul 22, 2008 by Sam from Ozark, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Although obviously renovated, the hotel was clean and attractive.
• The quality of the "cooked to order" breakfast was not as good as other Marriott facilities I've enjoyed.

“The front desk staff was friendly and helpful. Our room was clean and comfortable. The quality of the food (not the selection, but the actual quality of kitchen-prepared meat, eggs and potatoes) was sub-par for what I've come to expect from Courtyard by Marriott in other locales. Both the variety and quality of breakfast items left something to be desired. Overall, our stay represented a good value.”

Jul 21, 2008 by Aj from Jacksonville, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[7] •

• The room was nice and everything was very clean.
• One of the evening staff was EXTREMELY rude and unhelpful.

“This hotel is only a few blocks from Union Station and the Metro Link. I felt very secure being close to the Police & FBI stations as well. Everything was quite clean, neat and aesthetically pleasing. There was no fridge or mini-bar, but food was available at the front desk at mini-bar prices. Almost everyone was very nice. There was one person who was extremely rude, unhelpful and should not be working with the public. Otherwise, I very much enjoyed my stay.”

Jul 18, 2008 by Tom from Mason, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient location, clean, helpful staff, good facilitates.
• None.

“Hotel was in downtown area with lots of free parking spaces. Staff was helpful and friendly. Breakfast buffet costs $10.35 that had eggs, sausages, fruits. Facilities were adequately for quick business trip.”

Jul 9, 2008 by Linda from Carmel, IN
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[6]

• It has a pool for the kids.
• A little too far from the main downtown section to comfortably walk with small children.

“It was an ok hotel for our purposes. Overpriced for what you get with a 2.5 stars, but functional and we wanted to stay downtown St. Louis on a holiday weekend. A bit too far away from downtown to easily walk everywhere (riverfront, City Museum) with smaller children. Very close to Union Station, which was great. Had problems getting a room with two double beds, so had to settle for a King with a couch that pulled out into a bed. Not that comfortable on the couch bed, but we made the kids sleep there! Has a great pool facility, which was the highlight for the kids. No restaurant, but a nice, hot breakfast bar. Kids half price. Staff friendly and helpful. Rooms were smallish, but ok. Clean. Internet access was great. Overall a fairly standard Marriott Courtyard experience.”

Jul 9, 2008 by Amy from Harrisburg, IL
Overall Rating: 4
Cleanliness:[10] • Staff:[1] • Location:[1]

• The rooms were nice and comfortable.
• The hotel was way over priced and the location was not what I expected.

“The rooms for the most part are very comfortable. The location for what we wanted wasn't good and for what we got it was way over priced. The midnight shift customer service was horrible. I actually asked for a manager and was given the run around. I will never stay at that hotel on traveling. I don't recommend staying at this hotel to anyone!”

Jul 8, 2008 by Debra from Carbondale, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Friendly and clean.
• Too pricey.

“It's a fine simple hotel.”

Jul 3, 2008 by Randy from Liverpool, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very clean and friendly staff.
• Not much of a view. Our room faced the parking lot.

“Overall, a very clean room. I would stay there again.”

Jun 9, 2008 by Kirk from Fenton, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• The hotel was clean and well maintained; I feel I received the value for the price.
• The elevators smelled bad.

“The hotel is clean and staff very helpful. I would stay again for the price. Thank you for the pleasant experience.”

May 14, 2008 by Clara from Olathe, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Entire hotel including pool area was clean, and comfortable.
• Would have liked a refrigerator in room like it stated on the list of amenities.

“Other than not having a refrigerator in the room the hotel worked well for my family vacation needs.”

May 8, 2008 by Leza from Loami, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[3] • Location:[5]

• Free parking.
• The people at the front desk.

“Overall, the experience was good. The people at the front desk were not very friendly and did not program the keys they gave me. After driving to the back of the hotel, unloading our car and trying the key to get into the hotel (not room, the hotel itself) I had to walk back to the front and get new keys.”

May 7, 2008 by Sue from Spring Valley, IL
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[5]

• Nice area to sit outside.
• Location-want to be closer to downtown.

“Okay-stayed here before-would prefer another next time.”

May 7, 2008 by Samantha from Peoria, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Nice staff.
• Little farther from Busch stadium than I would have liked.

“Great.”

Apr 30, 2008 by Lorie from Boonville, IN
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• The location.
• The noise level in the hotel was too loud.

“The doors slamming throughout the night on the second evening of our stay were a nuisance and disturbed our rest. This level of noise continued until well after midnight.”

Apr 8, 2008 by Kristen from Springfield, MO
Overall Rating: 8
Cleanliness:[9] • Location:[8]

• Close to venue.
• Breakfast was an additional cost.

“Beds are very comfy, Rooms are spacious and hotel is near several attractions. Parking is free.”

Mar 14, 2008 by Pat from Lebanon, MO
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[8]

• It was close to union station.
• It was not a "10" minute walk to the arch.

“We spent the night before in a Holiday Inn Express and it was so much nicer and provided us with a great breakfast, free drinks and popcorn in the room, etc. We were a little spoiled. The bottle of water in the room had a price tag of $2.50. Holiday Inn Express was $20 less and had many more amenities.”