User Reviews for Doubletree Club Street Louis Airport

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Apr 20, 2008 by India from Missoula, MT
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[7]

• Close to rental car return.
• Not very friendly staff.

“The room was clean. Not a area that you could walk around to get food and very little to order in. Check in staff was not very nice.”

Mar 17, 2008 by Suzanne from Palmyra, MO
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[5]

• Location to airport and free shuttle.
• Stopped up bathtub, busy switchboard, clocks not on daylight savings.

“I was not pleased with the fact that the clock in the room was not set to the new time. Daylight savings was on Sunday and on Wednesday night they still had not been changed and only maintenance could do it. It did not seem to matter to the staff that this was not done. In addition, I had standing water when I took a shower and again the staff was not concerned.”

Feb 26, 2008 by Ernie from Streamwood, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free internet.
• Various equipment in this hotel needed repair.

“The room and hotel wasn't too bad, but several items should be replaced or repaired. It's nice that it had a fitness room with free weights, but one of the treadmills was broken. I stayed on the 5th floor and the ice machine did not work, so I had to go down to the 4th floor for ice. The elevator is at the front of the building by the check in desk, but the parking lot is at the back. This is a hassle if you have a lot of luggage. The desk chair in my room was wobbly because it had a bolt missing and the other 3 were very loose. The other 3 bolts did not look like they were original parts to the chair base. The light fixture at the entry did not have a shade and I could see pieces of broken glass from where the original shade was attached. The light over the sink was not working, but after contacting the desk, it was fixed that day.”

Feb 24, 2008 by Mattias from West Chicago, IL
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[7]

• It is convenient to the airport.
• The high speed internet did not work.

“Poor service and treatment by staff. The internet connection in my room was intermittent at best and extremely slow during the short periods that it was working. I was unable to connect to company server, or even send emails, as the connection would be disrupted every minute or so. Tech support suggested a replacement cable that the front desk would send up. Front desk said they would send someone to fix it, but nobody came. Next morning the manager had no sympathy whatsoever.”

Feb 12, 2008 by Stephanie from Saint Louis, MO
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[10]

• The location was great. free WiFi, continental breakfast. staff was nice and helpful.
• I was disappointed that my room was not cleaned when I returned. I had to move to another room. I think the room could have been cleaner.

“Housekeeping was an issue. location is perfect though. I would have liked to see more of a less price for this room. staff was polite and friendly.”

Jan 30, 2008 by Mark from Springfield, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Very close to airport.
• Parking lot fills up rather quickly. Had to park in grass.

“I like the location near the airport and west County sites. Lots of fast foods nearby and nice restaurants a short drive away.”

Jan 16, 2008 by Victoria from Trivoli, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[2] • Location:[7]

• The pool area was fabulous.
• The staff was not friendly or very educated or very quick to help.

“Outstanding view of the airplanes taking off and landing. The Chinese food was out of this world.”

Jan 6, 2008 by Brian from Ft. Hauchuca, AZ
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[9]

• Friendly and clean.
• Didn't have a baby bed.

“Only one employee on staff! she was very helpful, but didn't know where they kept baby cribs, she looked on all floors. I did call ahead and requested one. There should be more employees on duty than one person.”

Dec 17, 2007 by Wayne from Hoyleton, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Convenient to airport and free internet.
• Parking was limited.

“Very good value for the location & price included free in room internet.”

Nov 17, 2007 by Gregg from St Louis, MO
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[10]

• Agreed price was standard for this hotel.
• Barely worth the $75.

“It was fair and the star rating maybe should be reduced by one.”

Oct 30, 2007 by Bob from Vernon Hills, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[3]

• Room was very nice.
• Location on airport grounds and getting to it.

“The hotel itself surprised me for a comfort inn the room was very clean and had a nice king bed, and nicely layout. The location took some getting used to, as it was on airport grounds. I did not really hear the planes however.”

Oct 29, 2007 by Terence from Perrysburg, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice facility, nice formal lobby, friendly staff.
• Nothing to comment on, a very short stay.

“Room was clean and nicely out fitted for my travel needs. Convenient to the airport and for the price compared to other hotels in the area it was a good value for the money.”

Oct 3, 2007 by Sarah from Upper Saddle River, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient to airport.
• Breakfast was not good.

“Overall my stay at the hotel was very good. However, the breakfast in the mornings was disappointing.”

Jul 31, 2007 by Monica from Aurora, CO
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[8]

• Location was good.
• Carpet was dirty, needed to be replaced (not cleaned).

“Overall, the hotel was ok. The bed was comfortable but the carpet was badly stained throughout the room and did not look appealing. Looked very dirt and needed to be replaced.”

Jul 1, 2007 by Patty from Lansing, IA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Microwave/fridge in room.
• Cleanliness, profanity from staff, misrepresentation of amenities, park at you own risk signs.

“Was told before arrival of numerous attractions that were covered by the shuttle and that was untrue, offered pool side rooms that did not exist, pubic hair, toothpaste, garbage and food left from previous guest. General manager and hotel staff hard to deal with when concerns were voiced. No 100% satisfaction guarantee was honored.”

Jun 14, 2007 by Mbola from Berrien Springs, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[7]

• Good neighborhood and easy access to main highways.
• Not enough space for parking especially when you come late.

“Good hotel and would recommend to others especially if you flying in Saint Louis.”

May 25, 2007 by J from Springfield, IL
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[5]

• Price.
• Arguing people twice in the lobby.

“Some seriously disgruntled people (4 of them) were yelling at the front desk help about closing the pool while they were swimming at 6pm at night. Police showed up to address the problem within 15 minutes. Next morning - 5:30 am came up to the lobby and could hear one man literally screaming at another man about mowing grass. Turns out it were two maintenance men fighting over who had to mow the grass? Good price slightly disconcerting place.”

Jan 4, 2007 by Judy from Riverton, UT
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly staff and proximity to airport.
• Limited parking.

“We enjoyed our brief stay. It was so convenient to the airport and the hotel ran shuttle busses to the terminal regularly. Our sunshine breakfast was great. We will stay there on our next trip to St. Louis.”

0 of 1 people found this review helpful.

Dec 29, 2006 by Ken from Omaha, NE
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[3]

• The staff members were polite.
• Dirty, couch torn/broken, hotel run-down, poor security for the area, terrible airplane noise.

“I used to stay in the earth city area, instead you booked me in a run-down hotel east of the airport that was definitely not a 2 1/2 star rating. I could have booked 3 more families at this hotel but I moved them to a courtyard by Marriott at earth city without going thru and only played $15 more per night. I won't use for this area again! terrible experience!”

0 of 1 people found this review helpful.

Dec 16, 2006 by Floyd from Cardwell, MO
Overall Rating: 4
Cleanliness:[2] • Staff:[4] • Location:[5]

• I did find it.
• How well it was not kept clean.

“If I had to stay there again I could but would probably look for another place.”

Nov 4, 2006 by Paul from Greendale, WI
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Availability to desired attractions.
• Airport congestion.

“A comfortable family/traveler friendly hotel adjacent to the airport. It has all the conveniences one would expect. The rooms are spacious.”

Nov 2, 2006 by Vicky from Watson, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Clean and secure.
• Restaurant was not inviting--workers ignored me.

“This was a clean hotel with a secure feeling to it. The walls are a little thin, in that I could hear people out in the hall, but basically a good place to stay if you want an airport convenient hotel at a decent price.”

Oct 27, 2006 by Verna from Downey, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Close to airport and good shuttle service.
• Could not check in before 3 pm. I had to leave to work a couple hours away, not satisfied

“People walking in were getting the same price or less than what I paid for.”

Oct 22, 2006 by Dan from Chicago, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[8]

• Convenient to the airport.
• Service and food at the bar were below average.

“Needs to upgrade carpet. better bar and food. will not eat there again. Continental breakfast was below average. Even La Quinta has better.”

Oct 20, 2006 by Ken from Nixa, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Very close to the airport.
• Free in room internet did not work.

“Good location next to the airport, clean rooms, the free in room internet was not working, but overall a good room for the money.”

Sep 17, 2006 by Matt from Carbondale, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[7]

• Breakfast was ok.
• Staff was not uniformed. Gave me a smoking room, but didn't ask if ok. It wasn't.

“It's ok, but I wouldn't choose it on my own.”

Sep 4, 2006 by Scott from Mountain Home, AR
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• Sweet.
• Cashier smelled like b.o.

“All good nice service the massage was really good "wink wink".”

Aug 29, 2006 by Kent from Lawrence, KS
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Convenience to airport.
• Breakfast was not up to usual Comfort Inn standards.

“A Comfort Inn with no waffle maker, dough nuts, or Danish? Please!”

Aug 7, 2006 by Ed from Stacyville, IA
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[4]

• The Hotel was clean.
• N/A

“The staff for the most part was good. But it did lack some professionalism and speaking in a clear concise voice.”

Aug 5, 2006 by Carolyn from Olive Branch, MS
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Nothing.
• The smell of urine was overwhelming, the breakfast buffet was sickening and the hotel was dirty.

“It was dirty, stinky, and very undesirable. ”

Aug 5, 2006 by Ken from Elk Grove Village, MA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[7]

• So many kids staying there, surprisingly quiet.
• Messy breakfast buffet, mold smell from tap water.

“After carefully read all of your review for the St. Louis, I chosen this hotel. I work for the airline and but it is not possible to use employee travel benefit - so full, this summer I drove. I have stayed more than 20 airport hotels in and out the country. This property was worth spending extra $30 for the stay after long hours of drive though it was hard to find while located next to the airport. This property is also crew hotel for the commuter air carriers, that tell you something. I can see the effort of the franchisee to keep this place clean and comfortable.”

Jul 25, 2006 by Celeste from Mt. Vernon, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Great location. Awesome pool area. Nice Hotel. Pleasant surprise for the price.
• Needs more parking close to the entrance.

“This is a very nice hotel for the star rating and price. I would stay there again. Has a great indoor pool area for the water lovers.”

Jul 24, 2006 by Charlie from Quincy, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• The hotel was clean but the power was out.
• The response to the power is out was bad. Their aren't any other rooms in the area.

“The hotel was clean and the room comfortable. The hotel had no power but the emergency generator did allow the halls to be lit and the room keys to work.”

Jul 23, 2006 by Ram from Grand Island, NE
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Near airport.
• Outside safety for parking cars.

“No electricity when we were there . Hotel had no alternatives for power failure .”

Jul 20, 2006 by Cindy from North Liberty, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great free breakfast. Nice pool. Very nice, soft beds. Near several restaurants.
• No children's channels on TV. Parking lot always too full.

“Good location. Easy access to interstates. Near many fast food restaurants. Good value. Pool was nice and clean. Free breakfast included waffles, cereal, muffins, bagels, fruit and English muffins.”

Jul 17, 2006 by John from Kansas City, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Plenty of pillows and Towels. Clean and neat. Openly friendly staff.
• Was pulling a trailer, hardly room for guest cars to park. Lot was full to overflowing.

“The Hotel was clean and neat. The Staff was openly friendly and helpful. The Room was clean and actually was quite nice. We very much liked the extra pillows on the beds and towels in the bathroom. I appreciated the double shower curtain as it kept the inner curtain from billowing while taking a shower. There were no provisions for audio/video on the TV to review Digital Camera Pictures or to be able to attach our portable DVD Player. The Staff informed us that New TVs with that capability were on order. There were some scuffs on the doors and walls in the halls, but overall not really that bad. The Hallway carpeting was a little worn. My biggest complaint was the minimal amount of parking available. I was pulling a trailer and there was no place on the property to park. I Had to park in a neighboring Church's lot. In fact there was not enough parking for regular vehicles, it overflowed into the Church parking lot every night we were there (Tue, Wed & Thur). Other than the parking situation, the Hotel was worth the money spent to stay there. Easy access to and from I-70, the Airport is reasonably close and the Hotel is pretty well centrally located to area attractions.”

Jun 20, 2006 by Cindy from Cabot, AR
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[9]

• Extremely convenient to Lambert Airport. VERY comfortable beds with down duvets and big fluffy pillows. Clean rooms.
• Poor parking, narrow entry to rooms making it difficult to get bags through the door.

“Followed up with a call to the hotel to see if I could have a roll away bed in my double room (there would be five of us). Was told yes, no problem at all, the room would be pre-blocked and the bed set up and ready upon my arrival at approximately midnight to 1:00am. When I arrived, was told that it violated fire code to have the roll away and that there was nothing that they could do about it. It's a good thing that two of our party stayed home or we'd have had a mess. Was told to park in the fire lane because there was not enough parking around the building. Then the next morning before taking the shuttle to the airport, told that I'd better move my car before I got a ticket for parking in the fire lane. The room was comfortable for the few hours that we where there, though I did find a dirty towel hanging on the back of the bathroom door. I would probably go back because of the proximity to the airport and the convenience of their shuttle, but only if I can get a good deal on the room rate.”

Jun 5, 2006 by Leah from Cape Girardeau, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[5] • Location:[9]

• VERY comfortable bed.
• No fitted bottom sheet on the bed; and the sheets were rough.

“N/A”

May 21, 2006 by Richard from Colorado Springs, CO
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[6]

• Very comfortable bed.
• No refrigerator.

“An average hotel on the fringe of some bad neighborhoods. I did like the bed and the mattress was comfortable like what you would find in very expensive hotels. Breakfast was to be with eggs which they stopped serving 1 1/2 weeks ago $60.00 and I got what I paid for.”

Apr 2, 2006 by Vince from Zionsville, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great pool.
• A little hard to find.

“Very nice stay but a little hard to find off expressway”

Feb 23, 2006 by Paul from Greendale, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room size and accommodations were excellent.
• N/A

“This is a great hotel to stay at. The proximity to the airport was important to me. I would recommend the hotel and the staff to my friends.”

Jan 5, 2006 by Dennis from Georgetown, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Courteous staff, comfortable ambiance.
• Nothing.

“Slightly off the path but worth it.”

Jan 4, 2006 by Marty from Columbia, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Free parking, room size.
• Location, heat/ac did not work, no hot tub.

“Not a totally bad location, but it does have free parking. Internet access great.”

Jan 4, 2006 by Adam from Centralia, IL
Overall Rating: 5
Cleanliness:[7] • Staff:[2] • Location:[8]

• Comfortable beds, inexpensive, respected privacy
• The person we checked in with was terrible, this was really the only interaction with the employees.

“I would say that overall this hotel was a good deal. However, if someone is looking for good hotel service, I would probably say that they should look elsewhere.”

Dec 28, 2005 by Keli from Seymour, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was one of the cleanest hotels I have stayed in quite a long time.
• The soda machine across from our room did not work and we had to go quite a ways to get a soda.

“Staff was helpful, hotel was extremely clean, convenient location. Eating establishments close by.”

Dec 28, 2005 by Choan from Lexington, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Clean, quiet, & pleasant.
• Location.

“Great.”

Dec 26, 2005 by Tabatha from Springfield, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The extra's cookies at sign in. Lots of pillows.
• On one-way street.

“Beautiful atmosphere. Clean rooms. Lots of little extra.”

Dec 7, 2005 by Kelly from St. James, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed was very comfortable, the pillow toppers on the mattresses a definite plus.
• There wasn't anything I didn't like.

“The rooms were immaculate. The receptionist was very friendly in a genuine way at no time did she seem like she was just doing her job. Our stay was great and the price was awesome.”

Dec 1, 2005 by Geraldine from Wayland, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It had a park and fly, which I was really after, and real glasses and coffee mugs.
• Nothing, I had a real enjoyable stay.

“This motel was super, I have all ready told my family and friends about it.”

Nov 30, 2005 by Jacque from Rushville, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Game Room and Pool.
• Need to use lift to the pool level for handicapped.

“Excellent value.”