User Reviews for Saint Louis Airport Hotel

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Nov 1, 2009 by Jeri from St. Louis, MO
Overall Rating: 1

• The bar, it's food was okay.
• The staff was rude and there was lack of security.

“Okay. My friends and I were at the Best Western for Natsu Con an Anime convention and the stay there was horrible. There was a hallway on one of the floors that was vacant and it had lights hanging from the ceiling and debris on the floors! Another room had a pipe dripping from the wall and the mold was green and everything. It was a disgusting thing to see. The staff there was very rude and they constantly nagged. They had at least 50 holes in the wall we counted. Also, their breakfast was bad. The room, where the food was at, was constantly messy. The elevators got stuck at least two or three times. There was no security at all, so there was a con goer sleeping in the hallway of one of your floors. This hotel is not a very good place for conventions or people in general.”

Aug 22, 2009 by Fielding from Campbellsville,KY
Overall Rating: 9

• The bed and covers were wonderful. Very comfy.
• Just the parking lot, so close to the busy highway.

“Hotel was nice, the breckfast was next door. Eggs, ham, sausage, pancakes and coffee, all included. Was very nice.”

Aug 20, 2009 by Jessica from Springfield,MO
Overall Rating: 5

• The hotel was clean.
• The swimming pool was broke, and water was green. The staff was not helpful at all with directions to major attractions.

“The hotel was clean, but staff was not knowledgeable of the area and parts of the hotel were closed due to maintenance.”

Aug 13, 2009 by Mike from Quincy,IL
Overall Rating: 1

• Location to the airport.
• The hotel clerks are slow and speak poor English.

“The airport shuttle was terrible you waited to be picked up and dropped off. I could have walked to the terminal faster crossing I-70 and gotten there safer and faster. Summary: avoid staying at the Quality Inn Airport at due to poor service/no service across the board.”

Jun 14, 2009 by Donna Foley from Hazelwood,MO
Overall Rating: 1

• Nothing. The staff was rude and the hotel room was nasty.

“Don't ever stay their. The management is bad and the employees dont know what they are doing.”

Oct 17, 2008 by Joe
Overall Rating: 9

• I liked the personnel at the desk and the closeness of eating facility.
• No bad comments.

“From the time I checked in until I left the desk personnel was very friendly and helpful even to getting me to the airport when requested.”

Sep 12, 2008 by Jimmy from Mcleansboro, IL
Overall Rating: 8
Cleanliness:[5] • Staff:[5] • Location:[8]

• It's location.
• When returned to our hotel after going to a meeting the bathroom had been cleaned but the bed was not made.

“Good for a one night stay. The coupon for the breakfast at the restaurant next door was nice. The king size bed was not that comfortable.”

Aug 17, 2008 by Craig from Shelbyville, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[8]

• Close to activity, airport restaurants.
• Water in room was too warm to drink from tap.

“Carpet could have been cleaner. Female desk staff was very attentive, male desk staff was not.”

Aug 6, 2008 by Jane from Kansas City, MO
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[10]

• Free breakfast.
• The staff never advised of the free breakfast.

“I did not like it. The pool was in disrepair and closed the entire 4 days. We were never advised by the desk that we could go to another location and swim. We were never told about the free breakfast coupons, only that we should have read the sign.”

Jul 28, 2008 by Sally from Mt Vernon, IN
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[10]

• Pool down, very unorganized place.

“Would never recommend this particular hotel to anyone. Very poor quality for Quality Inn.”

Jul 28, 2008 by David P. from Livonia, MI
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[10]

• Excellent location, good size room.
• Non caring staff.

“1. The hotel had an unpleasant smell in the hallways as we arrived from lack of air circulation. 2. The room did not have a functioning air unit. 3. Requested wake up call for 3:45 AM to catch our air flight did not get that call. 4. Requested shuttle be waiting downstairs as we were behind and needed to get to the airport immediately, shuttle not available for 45 minutes. No coffee. No courtesy.”

Jul 16, 2008 by Jamie from Peoria, AZ
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[4]

• The only thing that is good is that coupons for pancake place.
• Pancake coupons only 2 per person.

“They are not good a cleaning the bathroom. You get 2 coupons per room for breakfast. There are no elevators there. Plus front desk key card had to be scan every morning that we were there. I won't be returning to this hotel. I was not happy about this hotel!”

Jun 3, 2008 by John
Overall Rating: 10

• Convenience, location, quality of room, and price.

“Great location to airport and rental cars. Room was excellent, well equipped and the bed was outstanding. I highly recommend staying at this hotel.”

May 29, 2008 by Gregory from Arizona City, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Front Desk Personnel were excellent.
• Mold/mildew in the bath.

“Other then the above it is an OK place.”

Apr 16, 2008 by Ronald from Phoenix, AZ
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[7]

• Friendly, clean, quiet.
• Dim light.

“Good place to stay. Close to many things. St. Louis itself is not a very exciting place but this hotel is very good and inexpensive.”

Feb 24, 2008 by Mark H. from Sun Valley, NV
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[9]

• Close to airport.
• Broken exhaust fan and chipped tub.

“They need a better maintenance man.”

Dec 17, 2007 by Virginia from Quincy, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Size of bathroom.
• Not super clean.

“Convenient, ok for sleeping in, outside restaurant next door was good comfort food.”

Oct 16, 2007 by Mark from Mayfield, KY
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[7]

• Beds were comfortable.
• Bathroom had bold! The bathroom in general is unpleasant.

“The clerk was nice but she had several unsightly tattoos on arms and hands. The room had a nice appearance but when we looked at the details of the bathroom, it was run down. There was mold on the walls around the tub, and door. The coating on the tub was peeling off. Also the air conditioner was loud and did not cool the room.”

Sep 7, 2007 by Michael from Edwardsville, KS
Overall Rating: 4
Cleanliness:[5] • Staff:[3] • Location:[5]

• Very little.
• Service, pool water was dark green, poor all around.

“We were to check in at 3, but they told us they were cleaning rooms, come back in 45 minutes or so. After driving 4-5 hours, last thing I wanted to do was to drive around more. So we went to the pool thinking we could relax. The pool water was a dark green and looks like hadnt been used/cleaned in years. Hotel room, once we got in, had trash sacks from fast food restaurant with half eaten food. The smoke detector was hanging from the ceiling. We needed towels the 2nd day (they didnt replace them) and when we called the front desk they said they were out and that we could come down to the desk and get another room key and go to that room and get the towels from there. Horrible experience.”

Nov 14, 2006 by Connie from Middletown, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Location.
• Rude employees, no hot water, room not cleaned first 2 days, very dirty, heater didn't worked.

“We are in our 50s and travel regularly. This is the absolute worst hotel and service we have ever seen! Our room was very dusty and dirty. I had a mini asthma attack the first night because of this. Three lamps were either burned out or had no bulb. There was no hot water. We did not receive any housekeeping services until our 3rd day there. We complained the first day and were switched to another room. We found dirty towels in the shower. Still no hot water. Also, still no housekeeping. Employees were rude. However, we will never stay in this hotel again even though we regularly visit family in St. Louis. It was just horrible! (We have written to the manager of the hotel).”

Nov 2, 2006 by Craig from Malvern, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[9]

• Excellent budget hotel.
• In need of remodeling.

“Acceptable 2-star budget hotel. Nothing fancy. Will stay there again.”

Oct 19, 2006 by Lisa from Olney, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Friendly staff, shuttle service to airport regardless of time.
• it was exactly what we expected it to be nothing to complain about.

“We had a delayed flight by about two hours. We were very late getting into St. Louis. The staff of the hotel was very courteous and waited for our arrival before closing down the front desk. They also provided us with shuttle service and let us park the vehicle before we left for our trip even though we were not staying there until our return home.”

Oct 16, 2006 by Jay from Grand Rapids, MI
Overall Rating: 3
Cleanliness:[5] • Staff:[7] • Location:[8]

• TV had several stations.
• No internet (even though they say they have wireless). Rooms in bad shape.

“The staff was friendly but hotel needs tons of work. I don't recommend this hotel for business travel. No internet service. Room was in bad shape.”

Sep 29, 2006 by Mark from Paducah, KY
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[4]

• Ok front desk staff.
• No Internet service, in desperate need of renovation, very dirty.

“Probably my worst experience yet. although the week before was not so great either. The hotel is dirty, needs renovation, no Internet service.”

Sep 29, 2006 by Kevin from Gray, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Convenient location.
• Bad area of town.

“The facade was nice and had great curb appeal. the rooms were in need of an update. No breakfast.”

Sep 22, 2006 by Darryl from Junction City, KS
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[2]

• Nothing
• I did not get a receipt.

“The hotel was old and not clean, there as mildew in the shower. The lights between the beds shorted out, would not work after replacing bulbs. I'm in the military so I needed a receipt to put with my travel voucher and the hotel would not give me one. I reserved two rooms so the other person whose name the other room was reserved under didn't get a receipt either and the hotel scanned his credit card to pay for his room.”

Sep 21, 2006 by Kent from Austin, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[8]

• Convenient to the STL airport.
• Needs renovating.

“Don't plan to use it again.”

Sep 13, 2006 by Amy from St Louis, MO
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[9]

• It was in a great location.
• The coffee pot being in the bathroom.

“It is a nice hotel for business travelers or for those who have lay over between flights.”

Sep 12, 2006 by Jessica from Canton, IL
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[6]

• It wasn't anything special. I can't think of anything that I liked.
• The maids don't do a very good job of cleaning.

“Overall the hotel served its purpose, but our stay could have been better. When we checked in they were having trouble with some locks on the doors not working. Our room wasn't the cleanest. There was some trash in a corner that was in plain site that hadn't been picked up. We wanted to use the pool our second night there and the pool was so cloudy I couldn't see the steps into the pool. Then we didn't have any wash clothes our second night. I asked twice for wash clothes and never got any. I think they were having other problems that night as well. Also I think I overheard one employee say that there were students living in the hotel. So that seems kind of weird. ”

Sep 8, 2006 by Alicia from Columbia, MO
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Absolutely nothing!
• Absolutely everything!

“This was the absolute WORST hotel experience I have EVER had! From the temporary banner that was the sign for the hotel, to the first experience with totally unfriendly staff, to the horrible trash that had a horrible smell when you entered the outside door that lead to our room, to the absolutely FILTHY room and even FILTHIER bathroom. ”

Sep 5, 2006 by Val from Jefferson City, MO
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[9]

• It was convenient to the airport.
• The hotel was filthy & the bathrooms had a very bad mold problem.

“Find other accommodations if at all possible. They didn't even have a courtesy internet terminal in the lobby. You had to go to another hotels business center.”

Sep 1, 2006 by Jo A. from Independence, MO
Overall Rating: 4
Cleanliness:[4] • Location:[5]

• They were friendly.
• Not as clean as expected.

“We were thankful to have a place to stay. We use you services every month for 4 nights in the St. Louis area.”

Aug 30, 2006 by Maxine from Sedalia, MO
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[7]

• Location.
• Location was the only thing I was happy with. This place is a PIT.

“The carpets in the halls and on the steps are filthy (surely I'm not the only one who saw that vomit). The carpet in our room had not been vacuumed for a long time. There was peanut skins, paper, a pill and God only knows what else on the floor at the edge of the bed frame. I asked for the carpet to be cleaned on Sat. as my 2 year old Grandchild was going to be visiting. The bathroom tile was broken and the tub leaked, lots of soap scum. While in the bathroom I had an uninvited guest drop in, a bug. ”

Aug 30, 2006 by Kristin from Omaha, NE
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[2]

• There was nothing good about this hotel to tell!
• It was dirty, hot, smelled, and we ended up going through Travelocity to book a much better hotel for the same price.

“The hotel was out of the way and not close to anything. It was damp and hot, and there were cracks in the walls. There were crickets in the walls all around us and our room was in the very back, so it was noisy. The bathroom was dirty and the beds were awful. Don't stay here! ”

Aug 29, 2006 by Craig from Malvern, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location and clean.
• Old TV not working very well.

“This hotel has a great location, just down the road from car rental locations. Clean and friendly staff. If that is all you want, why pay more elsewhere. Will stay here again.”

Aug 28, 2006 by Donald from Brownsburg, IN
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[4]

• Nothing.
• It was Dirty and very poorly kept.

“Though room smelled dirty and of smoke even though it was a smoke free room. The front desk people were very unfriendly and didn't seem all there! the bathtub had been painted so when you took a bath the paint chips got into the water. the coffee pot did not work, the air conditioner made a lot of noise in the middle of the night! We had booked 2 nights and felt we had to stay there but we stayed our 3rd night in a different hotel!”

Aug 26, 2006 by Amanda
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff, free parking, computer for use.
• Room service comes a bit early.

“I was moving to the area and my apartment didn't work out (it was in a bad part of downtown). I drove eight hours to get here and needed a place to stay until I could find an apartment. The staff was so understanding and wonderful! They let me park my U-Haul in their lot and gave me tips on where to look for an apartment. The hotel was clean and they had computers with high speed internet, which helped a lot in my apartment search. They even gave me a discount on my room since I was considered "in distress." I've never been treated so well by a hotel in my life. My only gripe was that room service came a bit too early for my taste. However, I told the front desk and they changed our room cleaning time, which was great.”

Aug 26, 2006 by Ayesha from Cincinnati, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• I had the check-out time incorrect and wasn't charged for my mistake.
• The website said there were refrigerators and microwaves in the rooms and that was not true for my room.

“The Airport hotel has a friendly staff and it was pretty clean. I did find a dirty flip-flop in my room which told me that they probably didn't do that great of a cleaning job. The pool was pretty clean (except for a nice amount of bugs) though. I did ask the attendant about the fridge/microwave and was told there weren't any in the rooms. I saw a microwave in someone else's room the next day.”

Aug 25, 2006 by Fred from Torrington, WY
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[6]

• Close to the airport.
• Crumbling wallpaper, Stained grout in shower, Musty room.

“The staff and location are fine, but the rooms are way past due for a major remodel.”

Aug 23, 2006 by Michele from Peoria, IL
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[9]

• Conveniently located by the highway.
• The hotel was not a chain hotel.

“If you plan to be out ALL day and sleep for the night, this is a perfect place for that. A place just to rest your head.”

Aug 16, 2006 by Carl from Grand Rapids, MI
Overall Rating: 3
Cleanliness:[3] • Staff:[8] • Location:[9]

• Helpful desk clerk.
• Terrible disrepair, dirty carpets, missing pictures. A dive.

“Very sad.”

Aug 15, 2006 by Schultz from Quincy, IL
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[1]

• Nothing.
• Filthy.

“Extremely hard to find since they had no sign---a one star quality hotel vs. the two star we paid for. very disappointed.”

Aug 15, 2006 by Anthony from Beloit, KS
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[5]

• Beds were okay.
• No remote for TV, halls were dirty.

“Hallways were filthy, rooms were fairly clean but furniture old and worn. Cracks in walls. Would not recommend it.”

Aug 14, 2006 by Christine from Springfield, MO
Overall Rating: 8
Cleanliness:[5] • Staff:[9] • Location:[10]

• Friendly staff.
• Mold in the shower.

“Good value for the price.”

Aug 8, 2006 by Thuy from Naperville, IL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Dirty hotel ,no good.
• Dirty hotel ,no good for service.

“Never get this hotel when travel to St. Louis.”

Aug 6, 2006 by Michael from St. Louis, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Just like a 2 star hotel should be.
• Problem with shower handle.

“A fine 2 Star hotel.”

Aug 6, 2006 by Lori from Scott City, MO
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[10]

• This hotel was convenient and had a 24 hour airport shuttle.
• There was no continental breakfast or even anything to purchase.

“Nice basic hotel for the value. This hotel is conveniently located very close to the airport. There is a 24 hour airport shuttle that was very helpful to us.”

Aug 6, 2006 by Huy from Fort Worth, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, comfortable, nice service..
• Your need upgrade the Internet for some business guide like me.

“Very good.”

Aug 1, 2006 by Brian from Hollister, MO
Overall Rating: 6
Cleanliness:[4] • Staff:[7] • Location:[8]

• It was in a good location... and it had a pool.
• Room was not well kept... was not in good repair.

“Room was in bad repair.”

Jul 31, 2006 by Joseph from Santa Claus, IN
Overall Rating: 2
Cleanliness:[5] • Staff:[10] • Location:[6]

• Front desk staff was courteous and honest from the beginning.
• There is no sign for the hotel from the highway.

“I called the night before our stay to confirm our reservation and was assured a non-smoking room. When we arrived we were informed that "due to extenuating circumstances" there was no room at the hotel and we were moved to a Best Western 10 minutes away. One reason we chose this hotel was because of its proximity to the St. Louis airport, free parking and airport shuttle - none of which we were able to take advantage of by being moved. The lady at the front desk was, to her credit, very courteous and helpful.”