User Reviews for Hilton Saint Louis Airport

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Jul 10, 2008 by Karla from Louisville, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Comfortable beds.
• Parking charged extra $10.

“Undergoing renovation- halls a bit messy but rooms were renovated rooms were on the small side.”

Jul 10, 2008 by Erika from Wichita, KS
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[9]

• Helpful and friendly staff.
• Had to pay for parking, ask for my room to be clean didn't get done. Keys to room worked half the time had to keep switching them out.

“Overall experience okay. Could have been better, but I guess that's what happens when you travel on a holiday weekend.”

Jul 10, 2008 by Pamela from Farmington, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was excellent. The bed was very comfortable.
• The ice machine was slow.

“This hotel was an excellent place.”

Jul 9, 2008 by Mary from Fulton, KY
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[8]

• Bed was comfortable, room was nicely decorated.
• Poor TV channel selection & housekeeping lacked.

“The room itself was very comfortable. Could not ask for a more comfy bed. It was nicely appointed. But my negative is the maid did not check to see that we were out of toilet paper that morning when she cleaned the room so there was none in the room upon return that evening. Needless, to say I had to go due to something I had eaten at dinner that did not settle well. I went to the front desk and she told me she could not help me out and that she would pass it on to housekeeping. I went back upstairs to the room and waited 15 min still no TP. Called housekeeping and they were like I just got the request and we will get it to you as soon as possible. I explained the urgency of my situation. Well, I guess they had to go to a local store and buy it for me because it was 35 minutes before I finally got it. All total I waited 50 minutes for toilet paper. In the meantime, my husband went back to the front desk and I ended up using Kleenex. I feel the housekeeping department was a true let down.”

Jul 8, 2008 by Ben from Columbia, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Indoor pool and hot tub area, convenient to Metro.
• One of the rooms they gave me someone was already in that room, had to go back down to the front desk and get another room.

“The hotel is nice we have stayed here several times. Normally we get either a king bed or two queens, but this time as I was checking in the hotel was booked up, but checked in soon after the 3:00 p.m. Check in time and waited in line and they were giving other people rooms with two queen beds or king rooms with sleeper sofa's. But when I got up to the desk they had given me rooms with just one bed in it. I told them I needed rooms with two beds in it. The desk clerk said that is all they had. That is the first time that I have not gotten a room that I requested.”

May 27, 2008 by Greg from Kingsburg, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly and helpful staff, clean, upscale rooms.
• WiFi wasn't free.

“This hotel was clean and well-appointed for the business traveler. The bed was super comfortable. Their shuttle gave me a ride to the rental car company down the road. Many thanks for that! I was disappointed that WiFi only came at additional charge. But overall, a great place to stay.”

May 9, 2008 by Tom from Salem, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, staff friendly & helpful.
• Our room was small, only one queen bed. Would better serve a single traveler.

“Very nice, currently undergoing upgrades.”

May 7, 2008 by Gary from Jackson, MO
Overall Rating: 9
Cleanliness:[7] • Staff:[10] •

• Luxury and security.
• Had to pay for parking.

“This hotel far exceeded anything that I had ever stayed in. And the staff was totally awesome. We had a wrong full charge on our ticket, and the staff corrected it with no hassle, no complaining, and no arguing. Staff personal like this needs to be reproduced in all hotels and motels.”

Apr 29, 2008 by Keith from Spanish Fork, UT
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[9]

• Bed was very comfortable.
• You have to pay $10 a day for parking.

“The hotel was great, located close to the airport!”

Apr 29, 2008 by Ruth from Safety Harbor, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was clean and beautifully decorated, as well as convenient to the car rental and airport.

“I enjoyed my stay at the Hilton in St. Louis. It was beautifully decorated and very clean. The location of the hotel was very convenient for our car rental and hotel transportation.”

Apr 20, 2008 by Tony from Lebanon, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Two of the three rooms were nice. Staff was good.
• One room was under construction and needed work to make it right.

“Some of the rooms need an up grade there are hotels in the area that we like better in the same star rating.”

Apr 15, 2008 by Marty from Rocky Mount, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Style and design of the room.
• Parking charge for the night I stayed in the hotel.

“Excellent location, superb accommodations.”

Apr 15, 2008 by Alan from Miami Beach, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[2] • Location:[9]

• Newly renovated rooms.
• Hotel service; very poor.

“No host at restaurant. Couldn't get served-no wake up call received when requested-none answering room service phone number.”

Apr 15, 2008 by Carrie from Crossville, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Clean.
• Had to pay for parking.

“Nice hotel and very clean. The staff was friendly and helpful. Parking was the only issue we had. It cost $10 a day and when you parked, there was a ways to walk to get to an entrance of the hotel.”

Apr 14, 2008 by Don from Keller, TX
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[1]

• Food was good.
• Terrible access to hotel.

“Have to walk a long way to get from parking to room. Parking shuttles not always running. Hotel was in process of renovation on floor I was put on. I would never stay there again.”

Apr 9, 2008 by Jill from Colchester, CT
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[10]

• The room was ok.
• The staff was not eager to please.

“Had problems with alarm clocks in all rooms they went up an hour in time but it wasn't spring forward. Got up and left thought it was 5am and got to airport it was 4am. Went back to hotel and this had happened in every room and they did nothing to compensate us at all. So left very tired and upset. Will not recommend this hotel at all. The pool was closed as well.”

Apr 9, 2008 by Karen from Piedmont, MO
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The main thing I liked about my stay was I felt like I was home.
• I usually like the air conditioning a little cooler.

“We all enjoyed our stay at the Hilton and spend a lot of the summer in St. Louis so I'm sure we'll want to stay here many more nights.”

Apr 3, 2008 by Chole from Cincinnati, OH
Overall Rating: 6
Cleanliness:[6] • Staff:[2] • Location:[10]

• The room was very nice, comfortable and clean.
• The staff was not friendly or attentive at the desk.

“The location, the room itself and hotel were attractive and nice. However, the elevator/ halls were not kept clean. The desk staff was not friendly and treated us like we were bothering them on several occasions.”

Apr 2, 2008 by Terri from Jefferson City, MO
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[10]

• Location.
• Pool was under construction, we had to change rooms.

“Staff was excellent. Hotel pool was closed and the area looked very dirty with cups and clothing laying around. The first room the tub didn't drain so we had to move. The second room, the room wouldn't cool down. I expected more from this hotel chain, and they just didn't deliver.”

Mar 30, 2008 by Nancy from Green Ridge, MO
Overall Rating: 4
Cleanliness:[6] • Staff:[5] • Location:[10]

• It was close to airport and casino, nice beds.
• Not knowing about the construction, plumbing.

“The hotel itself was nice, however; not up to Hilton standards. Hotel was in process of updates. It would have been nice to know if the pool and fitness center would not be available due to construction. Fortunately we didn't plan on using those amenities. The plumbing was terrible, 3 flush toilet, shower water drained very slowly and collected in tub, sink was cracked. Noise was an issue, we were asked to turn the TV down but I don't think it was that loud. Hallway carpets well worn. The room was nice, beds/linens comfortable.”

Mar 27, 2008 by Kelly from Trenton, IL
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[6]

• I liked the rooms. They were updated and stylish.
• I did not like that all the major amenities were not workings. I couldn't even go to the gym.

“Nice hotel, staff very friendly. Would be perfect if they offered everything they said they did.”

Mar 25, 2008 by Ct from Blue Springs, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[9]

• The price.
• Swimming pool is under construction. No information upfront.

“Please remember to ask that all the facilities are available. Kids hate to know swimming pool is close.”

Mar 24, 2008 by Donna from Kansas City, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice location and appearance.
• The first room was too small for 3 people (2 adult, 1 child).

“For what I expected from the Hilton's I wasn't very impressed. The rooms were clean and tidy. Luckily, they were accommodating and gave us a larger room that had a bigger bed.”

Mar 23, 2008 by Michelle from Indianapolis, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The staff are very friendly and don't make you feel like an inconvenience.
• No ramp for roller luggage from parking lot to hotel elevator.

“Nothing quite went right. Took 3 times as long to get room service, forgot coffee, etc. You have to park in the back of the building and there is no ramp, only stairs going into the building from the back, therefore you must lift your luggage up the stairs or drive to the front to drop-off luggage. Otherwise a really nice hotel. I really got the impression each department is not working well together, the staff is hard-working and trying hard for the customer, but not for each other.”

Mar 23, 2008 by Doris from Quincy, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Close to main highway.
• Noisy room area.

“I was assigned a new room, which was lovely and small. It was small because it was part of a suite, apparently. Unfortunately, the other half of the "suite" was occupied with people who talked loudly till 11:30 p.m. Since I had to get up early the following morning, this was unfortunate.”

Mar 22, 2008 by Susanne from Corvallis, MT
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenient to the airport. Easy to find.
• The area of our room was under construction.

“Nice room. They were under construction so we had to use a different elevator and exit when construction was going on.”

Mar 19, 2008 by Steve from Carroll, IA
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[5]

• Parts NOT under remodel were ok.

“Good location, fair access, free parking, pricey internet/bar/food.”

Mar 2, 2008 by Paul from Hamilton, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• I feel safe in this hotel.
• The parking.

“The hotel was very nice, but the parking is inconvenience, and getting out in to the hotel area is not easy.”

Mar 1, 2008 by Mmr from Chicago, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• Front desk staff courteous & helpful. Close to airport. Next door to Avis. Restaurant food good, once you got it.
• Slow restaurant service. Holes in bathroom walls. Pool closed.

“Lowest-quality Hilton I've ever stayed in. Tepid (not hot) water in tub, though a call to the front desk corrected this eventually. I chose this hotel, in part, so I could swim. Pool was closed for repairs, and I wasn't told this ahead of time. Bathroom walls were being repaired, so had bare sheetrock exposed. Restaurant service very uneven; one day I was given a free glass of milk to take to my room, which was nice. The next day we walked out at 4pm because after being seated, all the staff disappeared for more than 6 minutes. We received no water, no menus, no bread. The hallways often seemed deserted. I would not go back unless, once again, the price was very low.”

Feb 28, 2008 by Robert from St. Louis, MO
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[10]

• Close location to the airport.
• My bathroom had floor level wall border missing near the toilet.

“Would use this facility again.”

Feb 25, 2008 by Don from Bellingham, WA
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[9]

• Easy to get to.
• They gave us an unfinished room. Big plate coming off wall in bathroom, rug to closet incomplete.

“Yet, I overheard someone trying to get a room with a king size bed (when checking in.) And the price quoted verbally was twice what I paid. It was clean, very comfortable bed. There was a big plate in the bathroom, 16" x 16" behind the toilet that was off. The tub didn't drain fast enough, so when in the shower, the water always stayed above your ankles.”

Feb 21, 2008 by Glenn from Edmond, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room.
• Don't like to pay to park at a hotel.

“I am a business man that travels with my son so there are always 2 of us and sometimes we have to ask for two beds. Other than that everything was fine.”

Feb 20, 2008 by Diane from N Barrington, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[3] • Location:[9]

• Location to the St. Louis Airport.
• The pool was not in operation, wasn't really clean, and unfriendly staff.

“Checking in the staff was not friendly at all. The room needs updating, and it was lousy that their pool wasn't working. The breakfast buffet was excellent.”

Feb 20, 2008 by Bill from Omak, WA
Overall Rating: 2
Cleanliness:[4] • Staff:[1] • Location:[8]

• Location.
• Light under door, old & poor condition.

“From no help with bags at check in, to the poor condition of the room (old carpet, cracks in tile, old toothpaste in sink) it was very, very distasteful. It clearly was not a 3 star hotel and I felt cheated. After my experience here and at the other hotel I rented (Holiday Inn near airport). My wife and son were very unhappy with both hotels.”

Feb 18, 2008 by Sue from Springfield, IL
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[10]

• It's right across the street from the airport.
• It was "under renovation" and a big mess.

“I have stayed at this hotel many times, but due to the "renovation" it was truly a large mess this time. Even the front desk workers seemed as if they were under renovation as well! Hopefully, Hilton will get it together and the next time I stay will be much more pleasant.”

Feb 15, 2008 by Amber from Cuba, MO
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very comfortable beds, down comforters and fluffy pillows.
• A lot of noise from the hallway.

“I stay at this hotel every time I go to St. Louis. The rooms are big and comfortable and the staff is very friendly. The hotel is within 15 minutes of great restaurants, casinos, and River port Amphitheater, St. Louis Mills Mall and the Airport.”

Feb 14, 2008 by Steve from Marthasville, MO
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[9]

• Close to airport.
• Room in disrepair and wifi is not free in the room. 3 stars and no free wifi. That's robbery.

“This is rated 3 stars but we had to switch rooms once to find a room that didn't have a broken toilet. The second room still had a bathroom that was in disrepair: wallpaper peeling off. The bed and desk were okay but this 3 star hotel charges $9.95 for wifi usage.”

Feb 13, 2008 by Donna from Jackson, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• The staff was nice.
• The bed size.

“The hotel was nice and so was the staff. It seems that the hotels are not as willing to accommodate your needs (bed size). This is very important to me because my husband is tall.”

Feb 13, 2008 by Mike from Cordova, IL
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[5]

• Location!
• Restaurant staff was almost hostile and very slow.

“Fine for most travelers avoid restaurant and surely staff.”

Feb 12, 2008 by Caroline from Rolla, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Being able to park there while I went on a trip then stay there at the end and feeling safe with shuttle pickup.
• Their rate for parking with room is higher than if I just park myself.

“The Hilton St. Louis Airport is convenient for travelers using the airport. The shuttle service is safe, although sometimes slow. The safety factor is important to me and I feel safe here.”

Feb 10, 2008 by Phil from Effingham, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like the beds, and it was very quiet.
• The pool was closed. They charge for every amenity.

“This Hotel is near the airport, and it is perfect for those who have an early morning flight. I have stayed there 4 times, and I have never been disappointed. The beds are comfortable, and the rooms are quiet.”

Feb 6, 2008 by Sarah from St. Louis, MO
Overall Rating: 3
Cleanliness:[2] • Staff:[10] • Location:[9]

• Offered better parking because of a bad snow.
• Charge you for everything, no perks at a 3 star hotel.

“Great price but paired us with 3 floors of fraternity boys that partied until 4 am and repeated calls to security were not effective. The next morning, we switched rooms to get away from the noise, beer bottles down the hallway and yelling and were downgraded, not what I would expect from a three star hotel.”

Feb 1, 2008 by Glen from Forest, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was quiet and convenient to the airport.
• It was under construction and I had a hard time finding the ice machine.

“It was good overall.”

Jan 30, 2008 by Jessica from Springfield, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Clean and located close to my destination.
• Under some construction, and did not realize I would have to pay for parking at this hotel.

“Overall, hotel nice and clean and good location will be even nicer after the renovations are done.”

Jan 30, 2008 by Jim from Lovelady, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location to airport and interstate.
• Construction.

“Hotel was great, I have stayed there before, however, current remodeling construction was going on. Hotel front desk employee was not familiar with layout of hotel, I asked for a room overlooking the airport and he gave me one in the back overlooking a parking lot.”

Jan 28, 2008 by Carol from Columbia, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Convenient and good value for dollars.
• Remodeling underway.

“Quiet -which is unexpected at an airport hotel? Very comfortable and an excellent values. If you stay there one night, you can leave your car in their parking lot for $5.50 a day during your trip.”

Jan 28, 2008 by Laramie from Unadilla, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The room was very nice- especially for the price we paid.

“The Hilton St. Louis Airport was very nice. The room was clean and had comfortable beds. It met my expectations of a Hilton. It is under some construction right now, so it was quite a hike to the room. Also, you will have to pay $10 per day for parking (which I didn't appreciate). I would definitely stay there again.”

Jan 26, 2008 by John from Mill Creek, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very close to the airport with scheduled pick up and drop off service.
• Ongoing work, upgrades but that's ok!

“Probably one of the better St. Louis Airport Hotels.”

Jan 24, 2008 by Christi from Lake Charles, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy to get to.
• No complaints.

“Clean; excellent customer service.”

Jan 23, 2008 by Kathy from Decatur, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Could not hear the planes and clean friendly.
• Breakfast buffet was a little pricey.

“Great place would stay again.”