User Reviews for Crowne Plaza Five Season

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Jan 14, 2008 by Brandy from High Point, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very accommodating, friendly, excellent location.
• I requested a king bed, received two doubles.

“Friendly, intelligent staff. Location is perfect. Beautiful view of the city. Very classy room.”

Dec 30, 2007 by Tim from Scottsdale, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Centrally located.
• Parking is not convenient.

“Hotel was centrally located and the room was clean and in relatively good shape. Televisions are older and cable channels are limited and, without a decent guide, the channels were confusing. Bathroom was very small. Curved shower curtain provided ample room in the shower and the showerhead provided a good quantity of water flow and nice hot water.”

Dec 26, 2007 by Molly from Ames, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Bathroom updated and clean; heating unit virtually unheard, nice.
• Paying $6 for parking in an empty parking ramp.

“A little difficult to Navigate to once off the interstate. Clean, large and updated room, bathroom. Best part was the heating unit was not in the window making loud on/off transition all night.”

Dec 14, 2007 by Kevin from Swisher, IA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very friendly and professional. Clean. Casual and fine dining both available in lounge and restaurant.
• Only bummer was the indoor pool was a little cold. The kids couldn't swim. (But I didn't want to anyways).

“I would go to this hotel again. Very enjoyable time for us and the kids. This hotel would be good for our family to spend a weekend to relax (we often go to a hotel for a weekend just to relax and let the kids swim.) Also good for me and my wife to spend a weekend alone with entertainment on Fridays at their hotel restaurant and fine dining. They have a great brunch.”

Dec 10, 2007 by Mark from New Ulm, MN
Overall Rating: 6
Cleanliness:[4] • Staff:[9] • Location:[10]

• Good location hot sauna.
• Soiled carpet traffic patterns extra charge for non double bed.

“Couldn't help but feel a little second class due to notion that no non double bed rooms were an option.”

Dec 9, 2007 by Mark from Iowa City, IA
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[7]

• It had a small workout facility.
• Pool is too small and water is cold.

“We crawled into bed and my wife felt something touch her foot. We looked and found a used facial tissue in our bed. We then saw a hair near it. It appeared that the sheets weren't changed after the last people stayed here. We called down and staff came and remade our beds while we stood waiting. We then found a large spider near the bed. At check out they never said anything about it, didn't even ask us how our stay was. They should have at the very least apologized for the tissue. One of the staff that changed the bedding that night did say she was sorry, that was it.”

Dec 5, 2007 by Michael from Cedar Rapids, IA
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[7]

• Clean.
• Hidden charges.

“This hotel charged $6.00 a day for parking and it was a 3 star hotel.”

Dec 4, 2007 by Jacob from Overland, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable beds.
• No fridge or microwave in the rooms. Cold pool.

“The staff and food represent two of the excellent features about the hotel. My daughter and I went to the pool late at night and the bar person delivered our food to us because she saw that my daughter was overly eager to jump into the water. And the chicken and fish we ordered were, surprisingly, very moist.”

Nov 28, 2007 by Kerri A. from Denton, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Unfriendly staff, very slow elevator, dirty rooms.

“This hotel was hard to get to, terrible check in experience, elevator was at least 10 min wait, dirty bathrooms, long walk to get into hotel and to room.”

Nov 28, 2007 by Teresa from Lusby, MD
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location.
• Concert at nearby building and could hear music playing from there.

“The hotel and location is wonderful. The indoor pool is not heated and should be. There is a center next door that has concerts and you can hear the music (bass primarily) as if it is being played in the room adjourned to your own this went on until 11:00 pm. Hotel should inform you of concerts so that you are aware in advance.”

Nov 27, 2007 by Jennifer from Eagan, MN
Overall Rating: 2
Cleanliness:[7] • Staff:[2] • Location:[8]

• Large, open reception area.
• No breakfast, not much security in gym area, no printer available & had to pay for parking each night which brought price up considerably.

“The Business Center had no toner for both of their printers. I was told they ordered it on Monday, but still didn't have one on Friday! Toner cartridges are not that hard to come by these days! They did not offer to print documents using their printers behind the counter that worked. Also, first night we were there, the city issued a water boil notice. A pipe had burst due to construction from the storm system into the public water system. When checking in, this was not mentioned. We only found out b/c we watched the local news. After I asked at the front desk, we were given bottled water to use for drinking & brushing teeth, etc. The guests should have been told this when checking in, not after several hours! We had 1 King bed & I needed 2 double beds. I spoke with the young lady & asked to change it, she said she did, but when we arrived we were booked into a King room. Luckily, they had another double available, but this made me cautious about the experience to come.”

Nov 26, 2007 by Adrienne from Gothenburg, NE
Overall Rating: 5
Cleanliness:[7] • Staff:[1] • Location:[8]

• The rooms were clean and nice.
• The staff was very rude.

“The room was very nice and clean. The pool was not heated and you had to pay to park. The staff was very rude, but overall we were happy with our stay.”

Nov 20, 2007 by Mitch from Garner, IA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Very comfortable beds, rooms were clean, very quiet hotel.
• Older facility; could use facelift in some areas.

“Overall stay was great, rooms clean, quiet and comfortable. Had neighbors on both sides, could not hear a single move they made. Walls are definitely made to minimize sound. This is a Downtown hotel, so it has seen a lot of use. Some areas such as the room bathroom could use a remodel, but for the star rating and price this is a great value. Would stay here again.”

Nov 19, 2007 by Eric from Indianapolis, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Convenience to/right in Downtown.
• Self parking was a bit of a walk; the property/sleeping rooms are a bit dated.

“Good Downtown location with clean, reasonably appointed rooms. The hotel could use room furnishing updates/upgrades. Friendly, helpful staff.”

Nov 15, 2007 by Krista from Clinton, IA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[9]

• The large room area / not cramped.
• Did not like that you do not enter at desk had to go up and down.

“Overall this hotel is an average hotel.”

Nov 14, 2007 by Tom from Dubuque, IA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[6]

• Room was great. Staff gave us a room we would have liked.
• The parking cost extra.

“If it wasn't for the high school volleyball tournament it would have been great. But the kids were noisy and security was not the greatest. The hotel needs to have a policy regarding high school kids and parents in the room.”

Nov 8, 2007 by Charlie from Lancaster, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Upscale and comfortable for the price.
• The hotel needs to be updated. It showed its age.

“The mattresses on the beds need to be replaced with new ones. The room decor could use some updating. The shower was great.”

Nov 6, 2007 by Steve from Fairfield, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• The staff was helpful and friendly.
• Didn't like having to pay to park in the ramp, I feel they should have picked up the tab.

“With the exception of the parking issue, this hotel meet at exceeded my expectations. I still feel for a hotel of this caliber, they should work out a deal where they pay the parking.”

Nov 2, 2007 by Rachael from Knoxville, IA
Overall Rating: 4
Cleanliness:[3] • Staff:[6] • Location:[8]

• Nice view stayed on 15th floor.
• After booking we called to confirm nonsmoking room two months in advance. Didnt get it on arrival!

“Friendly staff. Garage parking a plus. Nice curb appeal. Lobby and hallways nicely furnished and clean. Room was another matter. Carpet needed vacuumed and spotted, bed skirt was stained\soiled. Neighbors easily heard.”

Oct 30, 2007 by Jim from Kansas City, MO
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[10]

• Location.
• Service and attitude of the manager.

“Reserved a nonsmoking room, but went to the hotel as smoking. Call the hotel reservation line and said I need a nonsmoking room. I was told it would be taken care of. When checking in, was given a smoking room. The manager said the hotel was sold out and made no effort to help out. Dozens of people checked in after me, so they had other rooms available. The manager was too lazy or unwilling to help.”

Oct 14, 2007 by Eric from Denver, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It managed to be a very nice stay despite the event center location.
• The maintenance of the attached event center was in some disrepair.

“The staff and commendation of the Crowne Plaza Five Season in Cedar Rapids was a pleasant surprise. It was a hotel that I would have expected in the downtown area of any number of mid to large American cities like Denver, Phoenix, or Seattle. But not necessarily in a small city like Cedar Rapids, Iowa. The staff was friendly, polished, and helpful. I was a bit apprehensive that it was attached to a event center. But again I was surprised. One evening of our stay there it hosted a concert that drew a much younger crowd. Not only did we have no inkling that the concert was going on until we left for the evening from not being able to hear it inside the hotel, but there was not the usual pandemonium that tends to happen with these sorts of things in the hotel itself. I would highly recommend the Crowne Plaza Five Season when staying in Cedar Rapids. It is centrally located with easy quick access to all major attractions of Cedar Rapids and maintains a high level comfort and professionalism that I have seen lacking from the other hotels of the same stature in this Iowa city.”

Oct 13, 2007 by Catherine from American Fork, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Did not hear neighbors, room very comfortable, friendly staff.
• I liked everything.

“We arrived late in the evening & everything was prepared for us. It was a large hotel, but we could come and go and not see anyone. The rooms were comfortable and had everything we needed. It was located conveniently for our activities and we had a wonderful time while there.”

Oct 12, 2007 by Tom from Green Bay, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Relaxation CD and aromatherapy items were a nice touch.
• $6 parking.

“The room was very nice and clean, with nice amenities and unique touches. Lobby and common areas were very nice. Restaurant was closed on Sunday night, but there were nice restaurant choices within walking distance staff was helpful in selecting. Attached parking was convenient, but cost $6/day.”

Oct 7, 2007 by Barry from Evansville, IN
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[5]

• Friendly helpful staff.
• Hotel has strange/cumbersome lobby location.

“Fine for business traveler needing downtown hotel or meeting facilities. Others may prefer one of the hotels "out on the highway" closer to shopping and dining options.”

Oct 3, 2007 by Susan from Eagan, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• All the amenities and very clean. Noon checkout.
• Paying extra for parking was a surprise.

“Loved the hotel.”

Oct 3, 2007 by Carol from Milwaukee, WI
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[5]

• Very comfortable rooms.
• There should not be an extra charge for parking.

“This hotel is comfortable and clean. The breakfast buffet I had was very poor quality and cold. I therefore did not eat any other meals there. I hate the fact that you are quoted a price for a hotel and then parking is also tacked onto your bill. This should be disclosed up front, not after the fact.”

Oct 1, 2007 by Sherry from Windsor, CA
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[6]

• Bartender, room service and night auditor were friendly and accommodating.
• Bed too hard, room old & dirty; train noise limited TV channels in rooms.

“Check-in person was rude. The toilet sent was dirty and when I ask the day manager to make sure it was cleaned it took 2 days. The first night I was there I had trouble with the internet, talked to front desk & then the help line which he said probably too many people online. 2 nights later I was on the phone with the help line for 1 1/2 hours, the front desk switched my bridge but it took 2 hours before I could get on the internet. Broad selection on TV channels in bar but limited channels in rooms they said bar had a different package.”

Sep 26, 2007 by Kerry from Rock Iland, IL
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[4]

• The beds were good, nice selections of shampoos, etc.
• The bathroom floor was dirty and sticky, the mirror over desk was very dirty and you could see numerous lip imprints on the window. It was not what I.

“I was disappointed this time with this hotel. As I mentioned above the room was not as clean as it could have been. The window imprints were gross and the mirror above the desk as bad. We called and confirmed our room, asked for two beds and smoking and was assured we could have it. We got neither; they did get us a rough conference table and supplied chairs. We then asked for a tablecloth which helped the table. If I had known we couldn't get a smoking room I would have not stayed there. For the money. (The price was not a good discount.) I could have stayed elsewhere. The parking was not in a secure well light area, and a safer neighborhood. The bathroom floor was sticky and dirty. We used towels to line the floor. I am sorry; this trip was not as enjoyable.”

Sep 26, 2007 by Linda from Brandenburg, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was ever so kind and helpful. Our room was on a secure floor and though a little dated, very lovely.
• Paying to park.

“My friend and I thought our king size room was lovely. It was very clean and the maid service kept it clean. We would stay here any time we are in Cedar Rapids.”

Sep 18, 2007 by Robert from Murphy, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[9]

• Very convenient downtown location.
• Parking.

“Overall the Crowne Plaza is still a nice hotel conveniently located in downtown Cedar Rapids. I have stayed there often over the years, and can say sadly the hotel is definitely beginning to show its age. At this last stay, the hotel staff at registration was much less professional and accommodating than in previous visits." For example, I had no choice of a non-smoking/smoking room, the view (city or railroad tracks), preferred floor level (I like upper levels), and even the type of beds. Hence, in my last two stays I was "issued" a smoke-stink room directly below the noisy kitchen, then a room on the third floor next to the ice-maker with a lovely view of a brick wall!”

Sep 15, 2007 by Mark from Ottumwa, IA
Overall Rating: 6
Cleanliness:[6] • Staff:[3] • Location:[3]

• Large rooms.
• Parking $6.

“This hotel has seen its better days. The rooms are nice and large, but the carpets are aged and the doors to the bathroom don't close (which is a big deal if you're sharing a room with somebody). I liked the sleep CD that they had in the room. The $6 parking ($12 if you want valet) is outrageous. I tried to save the money and parked on the street and they still charged me the $6.”

Sep 4, 2007 by Elizabeth F. from Elkridge, MD
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Free internet.
• The building was old.

“This hotel was fine for a solo business traveler.”

Sep 2, 2007 by Dave from Kansas City, MO
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[7]

• Location.
• Outdated rooms, old, needs cleaning.

“Horrible, bad lobby, first room I got hadn't been cleaned, grumpy morning staff at desk, really outdated, dark & dingy, even apples they gave away at desk were rotten.”

Aug 31, 2007 by Shayne from Waterloo, IA
Overall Rating: 10
Staff:[10] • Location:[10]

• Location.
• Shower was ice cold in morning.

“Excellent experience at the establishment. The only issue was the ice cold shower I had to take in the morning.”

Aug 25, 2007 by Judy from Mount Prospect, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Doormen were the nicest ever!
• Rude parking cashier woman.

“We were taking our daughter to Coe College for the first time. Everyone at the hotel that we encountered was professional and accommodating. Will definitely return!”

Aug 22, 2007 by Monica from Streamwood, IL
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[8]

• Staff was friendly.
• Hotel room linens not cleaned properly; noisy.

“I would recommend that the carpets be shampooed often and the pillows are cleaned everyday. Pillows in the room had stains on them. Very disgusting.”

Aug 22, 2007 by Deb from Burlington, IA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very attractive setting and wonderful rooms.
• Cold water in the pool--unusable! Lobby grill kicks children out at 9 pm even if they're eating with their parents! Including babies!

“Hated the fact that their lobby bar/grill/restaurant kicked out children under 21 at 9 p.m.--no matter the circumstances. Understaffed, slow to produce food. Nice place to gather for a group, except for the above. Fire alarm woke everyone up to evacuate at 1:30 a.m.--trudging down 11 flights of stairs---no elevators; and a long wait going back up. If you asked, they offered a free breakfast or one drink coupon per person--totally insufficient! (Staff burned popcorn in the microwave in a room off the lobby, setting off the smoke alarms and triggering the fire department presence. also, they have a parking pass for the skywalk parking garage to go in and out, but you are still charged $6.00 per day per vehicle regardless.”

Aug 21, 2007 by Bill from Las Vegas, NV
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Bed was great! Staff too!
• Worn public areas.

“I would stay here again but the carpets in public areas, and the restaurant was worn and needs updating.”

Aug 14, 2007 by Kathy from Dubuque, IA
Overall Rating: 4
Cleanliness:[10] • Staff:[9] • Location:[9]

• The room was clean and comfortable with a nice city view.
• We were placed on the quiet floor, but had an all-night party next door. Non-stop trains too.

“The staff, service and room were very nice, clean and comfortable. Unfortunately, we had a group of people who stayed up all night next door. Unknown to us, we were placed on the Quiet Floor and this shouldn't have happened. We found this out at check-out. Apparently, the party next door didn't know they were on the quiet floor either. Also, why should the hotel patrons have to pay $6 per night to park in the ramp? Not too many other choices in downtown C.R. I don't even want to talk about the non-stop whistle-blowing trains that seemed to charge through the middle of the lobby below us.”

Jul 19, 2007 by Diane from Algona, IA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[7]

• The big rooms, clean bathroom, the view from the window.
• Did not like the pool at all, it was clean but needs to be updated big time.

“I would of liked it even better if it would of had a hot tub. I liked the hotel though. The breakfast we had there was ok but the food was cold. For the price it wasn't worth it I didn't think. The bed was a little hard on the back but still slept well.”

Jul 18, 2007 by Kim from Kewanee, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Attractive room.
• Bathroom wall and door was splattered with something that was never cleaned off.

“The staff was friendly and the room was fine. The bathroom was not cleaned properly. The corners of the floor had built up dirt and the door, wall, and entryway to the bathroom was disgustingly dirty. I cleaned some of it, but even the 2nd day of stay it was not cleaned by the housekeeping staff. A second room we had was not given clean towels and wash clothes after the housekeeping had been in and made the beds.”

Jul 13, 2007 by Cheryl from Kearney, NE
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location was good and we had a great breakfast.
• Beds were hard.

“Overall, the stay was fine. We've had better beds and air conditioning was noisy for a 3 star hotel.”

Jul 9, 2007 by Bob from Milwaukee, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Cleanliness of room and very friendly and accommodating staff.
• Surrounding area did not have enough attractions and dining options.

“This was an incredible experience. I don't understand why the hotel was so empty. My room was immaculate. Not a thing out of place. Parking was convenient and inexpensive. I had one minor negative experience. On my last morning there, the hot water seemed to run out while I was showering. It was no big deal. I was almost done. At breakfast, the waitress asked how my day was going. I laughed and told her about my shower incident. It was no big deal to me. But when she brought my food, she said since we made you take a cold shower, breakfast is on us! You can't ask for better customer service than that!”

Jun 22, 2007 by Phil from Muncie, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great deal.
• Air conditioning unit.

“Good location for us. Would like to see free parking. Comfortable, clean and a great deal. Like a second home.”

Jun 19, 2007 by Vicki from Cedar Rapids, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The beds were very comfortable.
• The indoor pool and surrounding area and hallway were musty smelling.

“The hotel was a great for the price. The room was clean and nicely decorated. The beds were very comfortable. The only negative was the bathroom it was small.”

Jun 8, 2007 by Jared from Albany, NY
Overall Rating: 1
Cleanliness:[2] • Staff:[4] • Location:[5]

• The shuttle was prompt.
• It is very dated, dirty, and the staff is curt.

“I would never stay here again. The hotel is dated and in disrepair. The hotel is dirty. The "business center" is filthy and the computers are difficult to use. The lighting is dingy in the rooms and the public areas. The bathrooms are tiny and the air systems sound like a jet engine.”

Jun 6, 2007 by Herbert from Black Earth, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Easy access, friendly, courteous, helpful.
• Room needed attention.

“Our room had been used after the cleaning staff had cleaned. The staff made everything right for us and offered complimentary meals and drinks for the inconvenience.”

May 31, 2007 by Connie from Tulsa, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• I always stay in this hotel when I go to visit my daughter. It is always clean and the right price.
• I cannot say anything negative about this.

“Very pleasant, clean and affordable.”

May 23, 2007 by Jamie from Marion, IA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[7]

• Convenient location.
• Needs major remodeling, no public, hot tub in pool area.

“Hotel is in need of a major facelift, was not impressed at all with the "pool" area. Room was okay. ”

May 16, 2007 by Linda from Springfield, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hotel was clean, comfortable and we received very good service and the price was very good.
• The parking was a bit far, but certainly easily accessible.

“The hotel was nicely appointed and the rooms spacious. The location was good with easy access to the interstate. We didn't get to try the restaurant, but it also was attractive and the menu inviting.”