User Reviews for Capitol Plaza Hotel and Convention Center

Research User Reviews for Capitol Plaza Hotel and Convention Center (1-20 of 32)

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Apr 28, 2009 by Laird from St. Louis,MO
Overall Rating: 5

• It was centrally located.
• Front desk personnel was not friendly.

“I have no desire.”

Sep 4, 2008 by Aaron from Altoona, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• It was a nice place to stay. Staff was very friendly.
• Pool was small for a hotel of this size.

“I would stay again. It met all the needs of my visit.”

Sep 2, 2008 by Deb from Fishers, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Business center available.
• Waterfall in lobby was noisy.

“Nice hotel, would recommend.”

Aug 15, 2008 by Lynn from Kirkwood, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• They had a wheelchair that my daughter could borrow. Restaurant on site.
• Whirlpool was broken and pool was cold. Sounded like it had two restaurants but only one was open at a time.

“We arrived in town via the Amtrak, and the hotel didn't have a shuttle running late enough for us but offered to call a cab. My daughter had surgery and was just released from crutches a couple of days before our stay. She was having some trouble walking and the hotel had a wheelchair we could borrow. It seemed like an older place but the room was clean and everything worked. It was very nice having a restaurant on site, and the food was good (and expensive, in my opinion). The pool area was nice and they had a nice size pool. Unfortunately, the hot tub was broken during our entire 2-night visit and that is our main attraction at any hotel.”

Jul 15, 2008 by leo
Overall Rating: 0

• It was close to what I had to take care of.

“I liked the waterfall and area ,underground parking, ease to get on and off highway, good view of capital building.”

Jul 15, 2008 by Karen from Nixa, MO
Overall Rating: 4
Cleanliness:[6] • Staff:[3] • Location:[8]

• Location to Capital and access to highway good, easy to get around area from hotel.
• Check in, given wrong room by front desk, correct room carpets were wet, service in restaurant non existent, bar service ok.

“For price, hotel was acceptable, overall clean. Service needs attention in all areas, especially restaurant. Customer service not their priority. Stay at other JQ's establishments, are held at a higher standard than this one. Would not stay again, will give another a try.”

Jul 10, 2008 by Buck from Springfield, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[10]

• Nice ambiance, quiet and peaceful.
• Hotel restaurant was not open daily, no complimentary breakfast.

“Location was perfect for our needs as it was close to the capitol. Underground parking was nice too. Rooms were clean and staff helpful.”

Jul 8, 2008 by Richard from Saint Clair, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location was excellent to businesses and road ways.
• The food was reasonable yet a buffet without drinks is not friendly.

“Overall, appearance is very favorable. Yet some services need attention. Like internet services need to be included in price and not suppressed on at check out. I did have a bad experience with the wait service at breakfast. Yet unpleasant and rude not all staff members are included.”

Apr 22, 2008 by Chris F. from Round Rock, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The food in the restaurant was excellent.
• The temperature in the room never cooler down in the 4 days we were there.

“Nice hotel, a little old but nice. Not (in my opinion) a 3 star, but might be for the location. Parking was tough seeing its a hotel allot of meetings and conventions are held in.”

Apr 6, 2008 by Douglas from Chicago, IL
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[8]

• Location.
• Room conditions.

“The rooms are outdated and cold, the heat adjustment does not work.”

Apr 2, 2008 by Edward from Oak Lawn, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[3] • Location:[6]

• Public areas are very attractive.
• The shower did not work and hotel personnel did nothing to remedy situation.

“Overall room was fresh and clean. However when my family went to take a shower after having swam in the pool we came to find out that the shower only came out in very small stream. We complained to management who sent someone to fix it he was unsuccessful and thats where it was left.”

Mar 31, 2008 by Mindy from Portland, OR
Overall Rating: 2
Cleanliness:[5] • Staff:[2] • Location:[7]

• It felt safe.
• The charge for internet.

“They should make sure all elements of the room work before they make it available for stay.”

Mar 22, 2008 by Kimberly from Harrison, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful lobby & waterfall.
• AC does not work in winter, even if it is warm weather.

“Very nice for the price.”

Oct 15, 2007 by Anna from Bonne Terre, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• No hassle check in.

“Great for business, room was quiet and service was good. Asked for another pillow and they brought 2 just in case! Nice staff.”

Oct 10, 2007 by Ryan from Belleville, IL
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[9]

• Easy to find.
• Given a smoking room.

“Arrived late, staff was not willing to put us in a non smoking room, the staff was telling us if we paid more we could have another room, it was midnight and he said that more people were coming that had yet to make a reservation.”

Sep 15, 2007 by Debra from Brookline Station, MO
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[7]

• Great location and nice pool.
• Overpriced amenities, poor service.

“I was very disappointed with the way my reservations were handled. First, I had to call three different times to have my reservation resent before the hotel finally had record of our reservation. Then, I was charged for the room twice. I am still waiting for a refund of the second charge. The hotel staffs were not the least bit interested in helping solve either of these problems. The hotel itself was very nice. The rooms were good sized, the beds were comfortable, and everything was well maintained. The pool and gym facilities were very clean. Most of the dining area was closed off for a convention, but they did offer room service. It was centrally located to downtown which was a bonus, but this is definitely a hotel for business travelers, not for families. I felt their extras were way overpriced. They charge $9.99 per day to use their high speed internet, which should be free. The bottled water in the room is a whopping $3.50! The hotel was nice, but not worth the trouble.”

Jul 2, 2007 by Amanda from Sikeston, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[10]

• Clean, convenient, friendly room service.
• They didn't ask me if I preferred smoking or not. I got a smoking room. Yuck!

“I arrived late at night. I always assumed you got a non-smoking room unless you specified otherwise. I was so tired, I didn't realize what the smell was until the next day, and I wasn't going to ask to change rooms then. Smoking rooms smell really nasty, and hotels should always give you non-smoking unless you tell them you want smoking!”

Jan 8, 2007 by Linda from Newton, KS
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The exercise equipment was fantastic!
• Toilet in room did not work properly.

“Good location next to state office building. Excellent workout facilities. Very pleasant hotel for business travel.”

Jul 5, 2006 by Debra from Dexter, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[10]

• Nice hotel. Great location.
• We had a suite, but had to ask for extra towels, cups, glasses, pillows, etc. Also young kids in pool weren't supervised, even after complaints made.

“This motel is nicely decorated and has a decent atmosphere. The reason we stayed at this motel was for the atmosphere and indoor pool.”

May 1, 2006 by Denis from St. Louis, MO
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[9]

• Front Desk People were very nice. Close to Capital.
• Rooms a little stuffy at first, one "mystery" light switch.

“The hotel is a very convenient walk to the Capital and Court house. The front desk staff were very nice. The rooms were a little stuffy/stale at first, but the A/C turned it around quickly. ”

Mar 7, 2006 by John from Saint Louis, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convient location. Room and facilities well maintained.
• Long waiting times for elevators.

“Pleasant layout and clean room with suite. Lobby attractive and functional. Buffet breakfast medium sized selection and good quality food. Elevators were small, ran slow, and sometimes I had to wait 15 minutes to go up to my floor at busier times. This was probably made worse by the fact that there was a youth basketball tournament in town and the kids were using the elevators heavily.”

Feb 9, 2006 by Andrea from Trenton, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location was key to staying at this Hotel.
• Others attending the same Conference were charged $20.00 less per night. I was given a smoking room, so that I did not have to change during my stay.

“Key location for Jefferson City business and Conferences.”

Jan 18, 2006 by Michele from Valley Park, MO
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[9]

• The staff was friendly and the food was excellent.
• Although it stated that it was recently remodeled, I could find no evidence of that. Beds were uncomfortable and whole room was out of date.

“N/A”

Nov 9, 2005 by Tony from Moberly, MO
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Good location.
• Hot tub was not very hot. Black tie event clogged lobby upon arrival.

“This was a pretty decent hotel, but there were a few things that surprised me for a hotel of this level. The hot tub was never really hot (I tried it three different times). The soap was that flaky cheap hotel soap. The night we were there was kid night in the pool! It was hard to enjoy with 15 kids splashing and screaming. But, it is in a good location and was a nice place overall.”

Oct 18, 2005 by Danny from Patoka, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• Hotel setting was very nice and hotel inside was very nice.
• Bathroom was much too small.

“Overall, I was impressed. I thought the staff could of been friendlier but an overall good experience.”

Sep 10, 2005 by Martin from St. Louis, MO
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice sized room.
• No extras were included.

“Very nice room. Nice atrium area. They included no extras what-so-ever. Internet access, which is often free now, was extra. There were even two bottles of water put in the room for "your convinience" but if they are used you are charged $3.50 each.”

Apr 26, 2005 by william t. from st. joseph, mo
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great remodeling job, inexpensive, Atrium atmosphere
• None

“Went to a conference, we had great hospitality rooms, excellent personal rooms, very inexpensive for the class of hotel. Wonderful personnel at the front desk. Nice lobby bar and restaurant. Close to downtown attractions. Would definitely stay there again. Free Parking!!!”

Apr 1, 2005 by Alycia
Overall Rating: 5

• It was very close to where I needed to be
• Coffee pot still had old coffee/filter in it (growing something). Internet connection didn't work, which was essential, Television stations were fuzzy

“This is one of those hotels that looks nice in the lobby, then when you get to the room, you can tell where they skimped on quality. Showers are plastic and moldy, internet not reliable, and didn't even offer travel size conditioner.”

Mar 21, 2005 by Mike T. from Hendersonville
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[6]

• close to soccer complex
• understaffed, poor service, horrible restaurant

“Do not, I repeat do not eat at the restaurant. Food and service are both horrible. Breakfast buffet is $ 9.25 per person. It is not as good as the free buffet you get at the Holiday Inn Express.

Requested towels 3 times and are still waiting on them. Hotel is way understaffed.”

Jan 10, 2005 by Ron from Florissant, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was great, and it was clean and nicely updated.
• The on demand movie rental system was down and didn't work for the length of the stay.

“Hotel was great. I would stay again.”

Sep 16, 2004 by
Overall Rating: 6

“Under massive construction. Will be real nice someday.”

Sep 7, 2004 by Ronald A. from Florissant
Overall Rating: 2

“The Capital Plaza Hotel in Jefferson City certainly does not qualify as a three star, at least right now. I wish I would have known, but the hotel is undergoing a complete renovation. First, there was no parking (construction crew took up most of the parking). The lobby was a makeshift card table and chairs stuck in a side room. I had to walk through the one-time lobby (which was totally gutted) to get to this room. The entire interior was gutted and dusty. Dry wall was being hung so supplies were everywhere. I'm sure the hotel will be nice (three-star material) once they get it whipped into shape, but it certainly was not three-star material. Also, scaffolding was everywhere. When you pulled your curtain back to see the view, you only saw scaffolding. Fortunately, no one was standing there watching me. A sign at the front desk asked that no one open there curtains because construction crews were working. Again, hardly three stars.”