User Reviews for Grand Hotel Waterloo

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Apr 4, 2007 by Andy from Portland, IN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• It was a place to get in out of the rain the same as a shed.
• Bugs, Ducks in the pool, broken guard rails, broken appliances, broken sink, broken shower curtain, Manager raised prices as he saw fit.

“The manager changed prices as people arrived at the hotel. He sold the rooms as people arrived because there was a big event in town. The ice machine was broke and the brought in a Gatorade container with a big metal scoop and ice. The worst experience I have had. I work for Tyson Foods and I travel a lot. This was bad.”

May 24, 2006 by Rosalie from Lubbock, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, clean rooms, breakfast area very clean.
• Ice machine locked.

“I would stay with them again.”

1 of 1 people found this review helpful.

May 9, 2006 by Karen from Worcester, MA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[2]

• It was available on date I needed.
• Bath not clean, breakfast horrible, bad coffee, no OJ, 3 guests and 2 towels, huh?

“I would not recommend it to anyone. It was not clean, the staff not visible, even in the morning, during checkout time, which is probably why the baths were not clean, and breakfast was horrible. I just hope the sheets were clean...why was I there? I was there to see my son graduate from college and it was the only hotel available...that event is the only event that I would allow me to withstand such a bad hotel experience.”

Mar 14, 2006 by Shawn from Des Moines
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[6]

• Felt good to leave that place.
• Everything about our stay was bad at this hotel.

“When we got to the hotel we where charged more than our reservation said it would be. Our stay was disgusting, when the toilet in the room above us got flushed it leaked thru our ceiling on to the toilet in our room. When we complained all they did was bring us towels to put on the floor. They refused to move us to a different room or even refund any money. Also they didn't change the bedding during our stay, and the phone in the room didn't work. ”

Mar 4, 2006 by Cliff from Taylor Ridge, IL
Overall Rating: 2
Cleanliness:[4] • Staff:[1] • Location:[8]

• Continental breakfast.
• Heating system, plumbing, overall quality of room.

“This was probably a quality hotel years ago but is now the opposite. The clerk was abrasive and obnoxious, and I heard this from other people also. I will not stay here again.”

Mar 17, 2005 by Wendy A. from Newton
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• The location was very convienent
• The lobby of this motel is very decieving. The rooms are Filthy!!!!!!!

“For what you have to pay for a motel room here you should'nt have;

Hair in your bed, holes in the walls, dirt and scum on the phone, yellow tinted towels, staines on the walls or stains on the floors. When we tried to get a refund the manager refused. Not only did he refuse our refund he refused to give us the owners name. I have never had such an unpleasant experience at a motel.”

6 of 7 people found this review helpful.