User Reviews for Marriott Rochester Mayo Clinic

Research User Reviews for Marriott Rochester Mayo Clinic (1-20 of 44)

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Sep 9, 2008 by Cindy from Detroit Lakes, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was very helpful and there was a very nice courtyard.
• The pool and the hot tub area were dated and small.

“Very clean and safe. Beds were comfortable and it was quiet. The staff was friendly and helpful. Pool area could use some updating, nice courtyard and good restaurant.”

Jun 9, 2008 by Gale from Windermere, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, nice staff.
• Could not get hot water. Tub/shower needs re-grouting.

“Would stay there again. Their room rate per night is too much for a place with a small lobby and apparently antiquated plumbing.”

May 23, 2008 by Kenneth from St. Peters, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location was everything.
• Too expensive.

“Hotel staff was extremely helpful. However they assured us they would get us a cab to the airport on time but used the yellow cab company that didn't come. Then the bellman found a new cab company and came in five minutes. Went for a drink and bartender acted most unfriendly.”

May 14, 2008 by Mary from Mansfield, MA
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[10]

• Good location, unobtrusive maid service. Snack & Sundry store was open late.
• Horrible lighting in room. Would have liked self-serve coffee in lobby. Brusque guest relations.

“Others have commented on poor lighting in rooms. Believe it. It's the pits. In fact if you tried to apply makeup while standing at the bottom of a dark pit with only down-lighting, you'll get the idea of what the vanity areas are like. I would have liked to find self-serve coffee in the lobby, but no such luck. There is a coffee maker & stuff in the room, but I went looking for palatable coffee in the lobby. The restaurant manager kindly fetched me a complimentary cup of joe from the kitchen when I asked where I might find some coffee. (There is a Starbucks across the street at the Kahler, as I later discovered.) My husband and I stayed two nights. We were a few minutes late checking out and got a call from the front desk asking if we were leaving that day. My husband said yes, and the lady asked, and when is that going to happen? Kind of a brusque approach for a supposedly 4 star hotel, IMO. Also, we respected their non-smoking policy but would it be too much to ask that a seating area somewhat sheltered from the elements be provided outside instead of making their guests loiter around like vagrants in the wind and rain? We'll stay at the Kahler next time - that's where you have to park for the Marriott anyway, it has Starbucks on the premises, they have smoking rooms, and as far as I can remember from a past visit there, they have decent lighting in the rooms and very polite guest relations staff.”

May 1, 2008 by Daniel from Shoreham, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Connection to Mayo Clinic.
• Self parking not convenient.

“The hotel is part of the Mayo Clinic complex, very convenient, connected to Rochester by Skyways and Subways.”

Mar 4, 2008 by Darren from Sioux Falls, SD
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location. Rooms.

“Great hotel for anyone visiting staying in Rochester. We stayed during a youth sports tournament so the hotel was busy but rooms were quiet and very comfortable. Staff helpful and friendly but could have used a few more in light of heavy traffic. Overall, I highly recommend this hotel.”

Mar 3, 2008 by Carrie from Woodbury, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location to the Mayo Clinic.
• Somewhat confusing parking ramp.

“It was a great.”

Feb 26, 2008 by Josh from Roseville, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Elegant hotel with all the comforts you would expect from a 4 Star Deluxe hotel.
• Parking to far away and not attached directly to hotel.

“Hotel was very nice. The only problem I found was the access to parking. The parking ramp is located a block away. Parking was not included in hotel rate and, although underground, you had to walk though a somewhat unmarked tunnel system to get to the hotel.”

Feb 22, 2008 by Angie from Lacrosse, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location with skyway access to area shops etc.
• The elevator access was minimal and slow.

“The hotel is very centrally located in the Downtown with skyway access to a number of shops as well as restaurants. The room was well appointed and comfortable, the bed especially so. There was an additional sink and vanity in this room outside the bathroom which was very nice for us as we got ready in the morning.”

Feb 11, 2008 by Judith from Marshfield, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• 2 sinks, housekeeping followed instructions almost exactly, as requested on card hung on outside door handle.
• Needs bigger refrigerator, microwave and jetted tub/whirlpool standard in all rooms; extra sitting chair added to each room, regardless of sofa.

“Enjoyed my stay - staff very friendly and responded to any requests quickly and efficiently. The door opening into the bathroom interferes with getting in and out of tub; also there should be a light installed above tub - way to dark to see when taking shower - and there should be a heater blowing either above tub or connected to the timer - room cold when taking bath/shower!”

Feb 9, 2008 by Jill from Cedar Rapids, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds were wonderful as was the ability to pick when you wanted room cleaned.
• Paying for internet and it was not wireless.

“Great accommodations, but needs to be a bit less expensive, not charge for internet, have wireless internet, otherwise beds, bedding, staff were great, also, more TV channels would be good like bravo and HGTV.”

Jan 28, 2008 by Jackie from East Moline, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[2] • Location:[10]

• Location.
• Check in clerk very rude.

“Not pleased w/front desk. Bellhop pleasurable. When we called down, surprised, we did not have internet, we were told in a very monotone, snotty, voice: "Mr. Marriott has said no 4 star hotel will offer free internet, this is per Mr. Marriott! I am a Marriott rewards holder, gave my card at check in. We have Marriott vacations timeshare and I have never had anyone at front desk be so blaze and not smile. Prefer to stay away from this hotel and stick with the 3star hotels which are far friendlier! In Rochester MN anyway!”

Jan 21, 2008 by Kathleen from Orange Park, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close proximity to Mayo clinic and staff was helpful.
• The room service food.

“The hotel was very accomodating of our needs as a patient at Mayo clinic.”

Nov 26, 2007 by Subbiah from Roseville, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent room maintenance.
• Poorly marked access to and from parking ramp.

“Need to post a sign in the parking ramp elevator asking guests to go to S level and additional instructions to go and take the (unmarked) elevator to Marriott Hotel Lobby. Current printed paper handout is very poorly worded. Instructions to find the ramp are poor - it does not even bother to name the ramp correctly.”

Oct 21, 2007 by Kyle from New London, MN
Overall Rating: 8
Cleanliness:[4] • Staff:[10] • Location:[10]

• Formal lobby and restaurant with excellent service.
• Room wasn't very clean.

“Great location and staff was excellent with the exception of the maids. For a four star hotel I would expect the room to be much cleaner.”

Aug 28, 2007 by Scott from Rochester, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Beds were so comfortable!
• Front desk staff could use work on customer service.

“Overall it was a pleasant experience. The room service is fantastic. The beds were more comfortable than my own!”

Aug 23, 2007 by Bill from The Woodlands, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very well kept. Very clean.
• Currently street construction in the area.

“Polite and helpful staff. Very clean and comfortable room. Great central location.”

1 of 1 people found this review helpful.

Aug 19, 2007 by Bonnie from Clarksville, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly, helpful staff. Clean.
• Price, just stayed in Holiday Inn Express-was same or better.

“As, I said, a little over priced. Everything was very good (some staff don't speak English caused some difficulty) however, I've just spent 14 days on they road and in Yellowstone, Badlands, etc. and stayed almost exclusively in Holiday Inn Express and was amazed at the service, cleanliness, helpfulness, the very well stocked warm free breakfast, etc. for must less money. I have truly made a new discovery - Bonnie Denny.”

Jul 30, 2007 by Nick from Stamford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• One touch button on your room telephone to your direct service rep for all services!
• You would incur a charge to be connected to the internet or for use of their business center computers, fax machine, printers, etc.

“We were touched by the compassion and care shown by the staff towards the Mayo Clinic patients. When my wife did not feel good after the flight to Minneapolis, we telephoned from the air-port and when the shuttle dropped us off at 10:30 a.m., there was a room ready for us in spite of being fully booked! We had a final appointment at the Mayo clinic that delayed our stay to 1:00 p.m. and the hotel staff gave us permission to extend our check out time to 2:00 p.m. We were so impressed with the proximity to the Mayo Clinic via the subway system! We were as close if not closer geographically as Kahler Grand with better amenities, newer and cleaner hotel with more luxurious room and beds with feather pillows and quilts.”

Jul 28, 2007 by Rav from Glen Ellyn, IL
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[5]

• The hotel connects to a subway system for Mayo clinic.
• Room was older and the staff was rude and undermanned.

“The hotel seemed to me like a 2.5 of 3 start hotel but was better then the Kahler next door which was just old and poorly maintained. This hotel needs a renovation and I found the staff to be arrogant.”

Jun 10, 2007 by Cheryl from Marion, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Awesome location, very nice clean rooms.
• Pool area was kind of weird.

“This hotel is in a great location for Mayo Clinic patients. We did not have to go outside in the cold January weather to get from our hotel to the Clinic appointments!! Our room was very clean, and the hotel staff was courteous and friendly.”

May 27, 2007 by R.S. from San Diego, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• Hotel is good for the area compared to others.
• Its retail price is too high. This is a three star hotel.

“Parking in this hotel is a block away. I'd advise parking in the ramp off Broadway and 2nd. This hotel is connected underground with mayo which is very helpful. I was there in summer, but if you are there in the winter/fall this is a big plus.”

May 4, 2007 by Brenda from Decorah, IA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendliness of Front Desk and Bellman staff.
• Restaurant food quality. I was quite disappointed.

“Great location for a Mayo Clinic visit. I was a 7 minute walk from my hotel room to the doctor¿s office, all underground without traffic or weather issues. Staff and room were great. Unfortunately, the food at the restaurant was not very good.”

1 of 1 people found this review helpful.

Apr 18, 2007 by Connie from Utica, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I was so impressed with the bed. It was the first time I slept so well on a hotel mattress.
• Nothing.

“I loved this hotel and would recommend it to anyone staying in Rochester.”

Apr 10, 2007 by Lynna from Brooklyn Park, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room was well appointed.
• The bathroom was too small.

“The hotel had all of the requirements I look for when traveling. Room service, excellent beds and bedding, and a good looking decor. Valet was helpful as well since the ramp was 2 blocks away.”

Mar 25, 2007 by Sam from Wenatchee, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, great food nearby.
• $10 for internet (I just needed to check my email).

“Great value for the price.”

Mar 24, 2007 by Chris from Batavia, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Nice pool and fitness area.
• Free internet would be nice.

“Nice hotel in very good location. I hope to stay here for all of my local business trips.”

Mar 14, 2007 by Katrina from Plymouth, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was fantastic! The lobby and rooms were nicely decorated and would appeal to everyone!
• Food & refreshments were a bit pricey; parking was in a ramp about a block away.

“I had an absolutely wonderful stay! The service and staff were terrific. I'd definitely stay there again!”

Feb 27, 2007 by James from Durango, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Comfort and cleanliness of the room.
• The restaurant and no free internet.

“Maid service excellent. Clean friendly staff. No free internet when surrounding hotels supplied it free. Transportation was good. Connected to mayo clinic. Restaurant was over priced for quality of food. Our stay overall was satisfactory and the comfort of the room was great.”

Feb 17, 2007 by John from Normal, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Convenient location.
• No free internet service in room.

“Was a very nice hotel, and made access to the mayo clinic quite convenient. One thing that I found conspicuously absent was free wifi in rooms. Although this hotel represents itself as upscale, it charges $10/day for internet service. ”

0 of 1 people found this review helpful.

Feb 4, 2007 by Andrea from Minneapolis, MN
Overall Rating: 10
Staff:[6] • Location:[10]

• The bed was great. Location was great.
• Somehow the shower did not measure up to expectations.

“The hotel overall was wonderful, clean, spacious, and conveniently located within walking distance of the mayo clinic and great restaurants.”

1 of 1 people found this review helpful.

Feb 4, 2007 by Barrett from La Crosse, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Well appointed room w/ luxury amenities & excellent location.
• Poorly marked directions to get from shared parking ramp to hotel.

“Very nice, spacious room and everything was clean and well taken care of.”

Jan 22, 2007 by Debbie from Blue Springs, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• It was conveniently located to the mayo clinic.
• Parking cost $10 extra per day.

“The Marriott is very convenient for those who are visiting the mayo clinic. There is a refrigerator in the room, and when we asked about access to a microwave, they offered to bring one to our room. The decor of the room is more contemporary than my taste, but it was a big room and very clean and comfortable. I loved the comfy bedding! The biggest negative to this hotel is the $10-14 a day parking fee. Also, there is no breakfast included in the room price. All in all our stay was very nice, though pricey.”

Jun 14, 2006 by Bob from Hermantown, MN
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[10]

• It has very comfortable beds.
• Very poor parking facilities.

“Overall a nice place with many extras, however the parking, while free was two blocks away in a public parking ramp.”

Jun 11, 2006 by Sheryl from High Point, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and friendly service.
• Bar was under construction.

“We plan on staying there when my next nephew graduates in 2 years. I would highly recommend it to anyone. There are lots of restaurants and shops in walking distance.”

1 of 1 people found this review helpful.

May 5, 2006 by Elaine from Urbandale, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and helpful staff.
• Parking garage elevator didn't work whole time I was there.

“I went to Mayo clinic for testing. I was told not to do anything strenuous for 24 hours before the test. Unfortunately when I parked in the parking garage the elevator was out of service (all 3 days). I had to carry my suitcase down from the 5th floor. When I checked in it would have been nice of them to tell me that fact so I could have left my luggage and returned to the front desk for it. The sign in the lobby said excuse our dust we are remodeling. Other than that sign I wouldn't have guessed it. The hotel was wonderful. I was pleasantly surprised at the Marriott. At one point I lost my driver's license. On check out I mentioned this to the desk clerk and gave him my phone number in case it was turned in. Shortly I received a call saying they had just searched my room but didn't locate my driver's license. WOW I wasn't expecting that. How nice of them to make the special effort to look for it and to make the special effort to call and inform me. This hotel is first class all the way.”

1 of 1 people found this review helpful.

Feb 24, 2006 by Rick from Elk Grove, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[10]

• Great location.
• Not up to 4 star standards.

“The bathroom tub was slow draining such that when you took a shower, you also got a bath. Went up to Rochester for a medical visit. When we were informed that we would not need to stay another day by our doctor at 4 pm, the hotel still charged us half price for the room, even though it was just cleaned and we didn't use the room after it was cleaned.”

1 of 1 people found this review helpful.

Dec 30, 2005 by Shelly from Lake Bluff, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Stayed on concierge floor, great lunch at bar.
• N/A.

“Rooms were lovely, hotel staff very accommodating. Location is great connected to shops, other hotels, parking via underground tunnel. Good food prices.”

Dec 27, 2005 by Paul from Crookston, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• It was located via under ground tunnel to the Mayo clinic.
• Parking was inconvenient. It was not as nice as some Marriott's

“It seemed a little dated. It needs some refurbishing. Otherwise it was a good location and very convenient for my travel purpose, which was an appointment at the Mayo clinic.”

Dec 26, 2005 by Leslie R. from Appleton, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Well sized rooms, nicely decorated.
• All was great.

“Well sized rooms, nicely decorated, friendly service.”

Apr 8, 2005 by Harold from Minneapolis, MN
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[10]

• Location, Location, Location....
• There was a group of children who were very loud running in the hall. Staff was very slow to respond to complaint.

“Good hotel for Rochester. Not sure it should be a four star hotel. Probably more like a 3 star. Overall the best thing about the hotel is its location. If you have to go to the Mayo Clinic it is the best place to stay if you can get a good price. ”

Mar 23, 2005 by Melvin from Rapid City, SD
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[8]

• friendly staff
• room floors were not clean / poor vacuum cleaning

“Nice facility and friendly staff. The parking situation is marginal and the cleanliness of the rooms should be improved. The location is good as it relates to medical care and proximity to non-hotel restaraunts. ”

Mar 14, 2005 by Jane from Bellevue, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• 4 star and convenient.
• Food in bar and service was less than average.

“0”

Mar 8, 2005 by Laurie from East Grand Forks, MN
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[8]

• Rooms were big and clean.
• They did not have laundry, had to go to other hotel

“We were there because my mother had cancer surgery. When we needed to stay one more night.”