User Reviews for Embassy Suites Hotel Des Moines-On The River

Research User Reviews for Embassy Suites Hotel Des Moines-On The River (21-36 of 36)

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Oct 13, 2005 by Stephen from Racho Santa Fe, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy access and very quiet.
• Breakfast lines were long but not unbearable.

“Well located on the river and downtown. Easy parking but I would like a doorman and the access doors are manual and bringing in luggage is difficult if you have a lot.”

Sep 21, 2005 by Eric from Dayton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was good. Rooms were great.
• Hotel parking cost extra.

“Would have liked a late checkout option. We ran the Des Moines Marathon and it would have been great to take a shower at the hotel before we made our long drive home.”

Aug 24, 2005 by Kara from Cedar Rapids, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic Hotel, loved everything it had to offer !!
• Pool area needed cleaned up

“I was very very impressed with the accommodations at the Embassy Suites. I have never stayed in a hotel that was that focused on guest accommodations. ”

Aug 9, 2005 by Mj from Sioux City, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff members were very courteous and helpful. My room was exceptionally clean.
• The iron did not work.

“This hotel offers a friendly environment with very pleasant sleeping facilities. The free breakfasts and Happy Hours make the stay even more enjoyable.”

Mar 2, 2005 by Nancy from Humboldt, IA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very friendly and accommodating staff
• Could have used another shuttle bus for this busy weekend. One was not enough.

“We really enjoyed our stay. I would have preferred to not have been given a smoking" room as we don't smoke and the smell lingers but it is a busy weekend during the State Tournament. I thought they should have been able to accommodate our request however, since we made our reservations 10 months early. Other than that, the room was immaculate, the housekeeping and front desk staff friendly and the stay a pleasant one."”

Mar 2, 2005 by Kent from Humboldt, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel is nice and open, no long hallways

“The service and staff at the hotel did an excellent job. I have only good things to say. The rooms were nice, breakfast was great and happy hour was fun also.”

Feb 23, 2005 by Lori from Arlington, MN
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• Valet attendants were great. Staff was super friendly.
• Room was a little dirty. Could use a deep cleaning.

“Great location and convenient to everything. I thought the staff went above and beyond. I had a couple of issues with the phone upstairs and they fixed it right away. Never charged me for the valet parking at all...not sure why. I questioned them about it and the management said it was on the house." Considering I was there for so long, that was a pretty good deal. I travel a lot, and that is the first time I ever got a break on parking. I thought the service was great, so not sure why they did that. But very much appreciated. It saved me about $90.00. Very nice people. Food was also good and pretty reasonable for a hotel."”

Sep 23, 2004 by Jennifer F. from Norwalk
Overall Rating: 10

“Our stay was wonderful. Check in was easy and the room was awesome.”

Sep 21, 2004 by Sherry W. from New London
Overall Rating: 8

“I requested non-smoking they did not have any available the night I stayed I requested double beds they only had a king available. But a fold out sofa which worked for our stay. Overall I was very satisfied with the room.”

Sep 21, 2004 by Sherry W. from New London, IA
Overall Rating: 8

“I requested non-smoking they did not have any available the night I stayed I requested double beds they only had a king available. But a fold out sofa which worked for our stay. Overall I was very satisfied with the room.”

Sep 9, 2004 by Daniel R. from North Liberty
Overall Rating: 1

“This hotel was absolutely the most unpleasant experience in all my years of travel. The management staff had no control of the establishment. Banquets had booked an international event where most of the guest were not staying at the hotel but were present for the festivities. There were hundreds of adults and children pooring through the lobby, banquet halls, front door, entrance area and into the street. There were dozens upon dozens of unattended children running, unattended and throwing matter from the upper levels down onto the attrium. I attempted to check in at 12:30 in the afternoon. The facility was in a state of chaos. It remained in a state of chaos with 3 year old children running unattended in the lobby until past 2:30 in the morning. This was brought to the attention of the hotel night manager. Security was in the lobby making no effort to control the situation. One of my guests who also stays in hotels 300 nights per year asked to speak to the on duty manager. Once the staff could locate him, he seemed to feel that he had the situation under control. He believed this even though there were guest from this party (not staying in the hotel) sitting on patron's cars in the lot with alcohol in there hands, One such car was one of my guests. When asked to take the necessary steps and shut down the bar (at 2:30 A.M.) and call the police to disban the loitering on the premises, the manager refused. At this point we took it upon ourselves to notify the police to make an informed decision as to what was appropriate beahvior at the wee hours of the morning. Again, by far, a painful experience. Needless to say the entire hotel was filled with trash, broken glasses, empty cocktail glasses and in general was far below the usual standards of any hotel.”

0 of 2 people found this review helpful.

Sep 8, 2004 by Eric M. from Bettendorf
Overall Rating: 9

“Great hotel at a great price. In the downtown area, close to shopping, activities”

Sep 7, 2004 by Michael M. from Omaha
Overall Rating: 9

“This hotel added an extra charge in order to get a non-smoking room.”

1 of 1 people found this review helpful.

Sep 6, 2004 by Cheryl S. from Creston, IA
Overall Rating: 10

“Great experience! The hotel was great - centrally located, had all the amenities I could want and the price was wonderful.”

Sep 6, 2004 by Christy J. from Golden, IL
Overall Rating: 10

“The hotel was very nice and clean. The staff was very helpful. We enjoyed the managers cocktail party it gives everyone a chance to unwind after a long day. The cook to order breakfast was good a nice change from the usual continental breakfast most hotel serve.”

Sep 3, 2004 by Diane B. from Tripoli, IA
Overall Rating: 9

“My daughter and I stayed at the Embassy Suite and it was fabulous. We had a beautiful room and the full breakfast was a real bonus. I was very satisfied with the hotel and the price we were able to get if for.”

1 of 1 people found this review helpful.