User Reviews for Sheraton West Des Moines Hotel

Research User Reviews for Sheraton West Des Moines Hotel (1-20 of 251)

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Oct 28, 2009 by Sue from Marshalltown,IA
Overall Rating: 10

“Excellent facility, helpful staff. We attended a wedding reception at the Sheraton. It was very convenient to stay at the same place the reception was held.”

Oct 22, 2009 by Joni from Iowa City,IA
Overall Rating: 9

“The staff was friendly and very helpful.”

Oct 21, 2009 by Charles from Cypress,TX
Overall Rating: 10

• Nearby restaurants.
• Old TV and need to get flat screens.

“Very nice hotel with friendly staff. Easy access from freeways and near to downtown.”

Oct 13, 2009 by Leigh from Saranac,MI
Overall Rating: 9

• Great friendly staff.

“I'm not sure it should be rated as a 3.5 star hotel - but it was nice and I would go back. The staff was very friendly and the lobby had a great waterfall and free internet computers available. Also a nice business center was available.”

Sep 30, 2009 by Glenn from Longmont,CO
Overall Rating: 10

• Clean, upscale without acting exclusive.
• Had to pay for wireless (archaic).

“It was what I expected from a 3.5 start hotel. Staff was very friendly, helpful, and accommodating. Except for paying for internet, there were no negatives about this stay.”

Sep 11, 2009 by Marie from Arlington,TX
Overall Rating: 9

• Very clean, good location, great bed.
• Our room was located by the ice machine and staff room.

“Really enjoyed our stay there, I was very pleased with the price we got on Priceline, will always try and use them for hotels.”

Aug 28, 2009 by Gail from Washington, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Nice staff and clean accommodations.
• Slow internet service.

“Beautiful hotel. Great location, quiet, clean. The only complaint that I have was that the two lobby computers were extremely slow! I overheard several guests complaining about the speed and availability. Over-all great stay!”

Aug 16, 2009 by Yvette from Persia,IA
Overall Rating: 8

• Very quiet in room, friendly staff and close to shopping.

“This hotel has a great location for all Des Moines area attractions. Beautiful lobby, with a five story waterfall, nice lounge and restaurant. They offer computers for public use and ice and pop machines on each floor. There is a lounge on the tenth floor. Glass elevators allow you to enjoy your ride to each floor. Open air lobby allows you to view the restaurant from any floor, looking up or down ten floors. Very quiet in the rooms. Can't even hear your own toilet flush. Large rooms. The only thing bad I can say about the room we had, was that it was a non-smoking room, but it had been smoked in and the staff could not get the smell out of the room.”

Aug 4, 2009 by Deb from Lawler,IA
Overall Rating: 10

• They went out of their way to clean our room due to health request.
• Pool was stale smelling

“Very accomadating, friendly staff.”

Jun 17, 2009 by Jeff from Lincoln,NE
Overall Rating: 10

• The location.
• The beds were not firm enough for us but otherwise everything was awesome.

“Very clean and courteous staff. We never ate at the restaurant in the hotel so we were not able to judge it.”

May 26, 2009 by Jennifer from Kansas City,MO
Overall Rating: 10

• Nicely appointed rooms and ample workout equipment in the fitness areas.
• I was unaware the lounge/restaurant were closed for remodeling.

“The open interior with waterfall of several stories and glass elevators are a nice touch. The front desk, housekeeping, and room service staff was very personable and helpful. Room decor was tasteful and simply elegant as well as comfortable.”

May 13, 2009 by Heidi from Lees Summit,MO
Overall Rating: 8

“We enjoyed our stay at this hotel, we did not eat there, the food seemed to be a bit pricey.”

May 13, 2009 by Cindy from Jefferson City,MO
Overall Rating: 9

• Quiet rooms, and nice beds.
• No refrigerator, small pool, and expensive food.

“This hotel was everything that we needed, good sleeping facilities, and pool for the kids. The food was expensive, so we ate out. There were plenty of restaurants close by to choose from. It would have been nice to have a kids eat free with paying adults for the breakfast buffet.”

Apr 7, 2009 by Trent from North Liberty,IA
Overall Rating: 6

• Room was nice and comfortable.
• The comfort of the room was hindered due to the noise from the lobby/bar area.

“Overall, the hotel was very nice and well kept. The service we received was very pleasant and friendly, but the staff member's did not seem very knowledgeable and made a few minor errors when checking in, nothing serious and the fact that they were very customer friendly outweighed the flaws. The room continued to meet our expectations and was very well put together, and I will say the nicest hotel room I have stayed in. Unfortunately the awe of having such a great room was ruined when we sat down to relax and realized that you could hear everything going on in the lobby. The lounge area seemed to be very busy since it was a Friday night, which is to be expected but the door to the room should have provided some sound isolation from the conversations being had in the lobby. Needless to say we were unable to sleep until the lounge closed. Also, we were visiting on a Friday evening and woke up on Saturday morning to find that there is no complimentary breakfast because it is only offered Monday-Friday. We were traveling through so a simple continental breakfast would have made the stay somewhat more positive. Overall the only memorable feature of this hotel is that it is well put together and has a great look and feel, when it comes to comfort and being taken care of they need to make improvements to isolate the lobby noise and make an effort to keep the customer happy from check in to check out.”

Apr 1, 2009 by Jason from Bondurant,IA
Overall Rating: 9

• Clean, friendly and fun.
• Too many loud kids running up and down the hall.

“Everything was pretty great. I would highly recommend the hotel. The only thing I would really change is the size of the pool.”

Mar 23, 2009 by Jodi from Treynor,IA
Overall Rating: 9

• Upscale, clean and nice accommodations.
• No free internet for a pricey hotel.

“The pool was closed for renovations, which was a disappointment. The accommodations were very nice, the bed very comfortable and what a beautiful view of the sunrise!”

Feb 23, 2009 by vicki from Arnold,MO
Overall Rating: 9

• All carts were in use and no bellman on duty, however, the desk clerk helped me with my bags.
• One of the elevators was being worked on and it made for long lines.

“The hotel was clean and staff was
friendly.”

Jan 27, 2009 by Linda from Kenosha,WI
Overall Rating: 8

• The lobby area was immaculate.
• The room was on the smaller side.

“This hotel was very nice and comfortable. The breakfast was wonderful and the pricing was moderate.”

Jan 22, 2009 by Aaron from Garrison,IA
Overall Rating: 10

• Excellent workout facility, friendly staff and convenient location
• Would have enjoyed a free continental breakfast.

“Very comfortable hotel overall. We would definitely stay here again.”

Jan 21, 2009 by Linda from Sioux Falls,SD
Overall Rating: 9

• The staff was excellent.
• The elevator was broken.

“Excellent - but with the elevator down it was difficult to get to room.”

Dec 9, 2008 by Joan from Oak Park,IL
Overall Rating: 9

• Friendliness and helpfulness of staff.
• Cost of room service.

“This hotel has comfortable rooms, accommodating staff and a good business center. I would recommend it especially if traveling with a dog.”

Dec 2, 2008 by Sara from Eau Claire,WI
Overall Rating: 8

• Rooms were nice & delicious coffee from the restaurant.
• Pool was too cool; food was good, but restaurant ran out of food for thanksgiving day meal.

“The hotel itself was very nice and impressive. I think it would be wonderful for a conference or business or leisure. But we were traveling with small children and other families with small children. It would have been nice to have an enclosed space for the children to play and the adults to visit.”

Nov 22, 2008 by Michael from Fremont,CA
Overall Rating: 9

• The staff and location.
• The in-room coffee was terrible, actually all the coffee was not good.

“Very nice hotel, very nice stay.”

Oct 14, 2008 by sharon
Overall Rating: 9

• Easy to find, perfect location, excellent beds.
• Nothing.

“This is the perfect hotel for location, accessibility to shopping and eating, clean, quiet.”

Sep 13, 2008 by Jan from Ottumwa, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, upper scale, professional.
• No continental breakfast or some incentives for eating, such as reduced priced breakfast, etc.

“NA.”

Aug 28, 2008 by Brian from Sioux City, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was friendly and accommodating. The rooms were clean and impressive.
• The soda machines were out of a lot of product.

“Wonderful hotel, the glass elevators were awesome. Overall a wonderful and peaceful stay.”

Aug 26, 2008 by Kristi from Harrisburg, SD
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, price, cleanliness, general layout.
• Nothing.

“Great hotel.”

Aug 24, 2008 by Lyn from Fairfax, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[6]

• Large room with sofa.
• Broken glass window.

“Attractive three story hotel. Rooms large; large counter in bathroom. Good air-conditioning. Free parking. Breakfast was available.”

Aug 21, 2008 by Kathleen from Indianapolis, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very clean & friendly - good location.
• We were charged for internet - seemed a little nickel & dime.

“Our experience was very good - the location was our main criteria - just could not believe that wireless internet was not provided.”

Aug 20, 2008 by Rosemary from Redding, IA
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Good food, helpful at front desk.
• Second night stay had no room.

“The room key didn't work. Soon a lady comes to the door and there was another couple in our room. The front desk seems to think that when the cleaning lady come and found no clothes in the room, she didn't think we were coming back. The front desk still had us checked in but yet they gave our room to another couple. I don't think they should go by what the maids think and go by what the computer says.”

Aug 20, 2008 by Katie from Dubuque, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Good location right off the main highway.
• Liked everything.

“Nice place, easy to find right off the highway. Room was very clean along with the bathroom. Front desk was great with directions and parking was easy. Arrived to find a wedding in the lobby that was odd but it was a pretty area with a water fall and glass elevators.”

Aug 15, 2008 by Tim from St. Louis, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Multiple restaurants/bar on site.
• Bellman was not present.

“Modern, great price, nice mattress/TV.”

Aug 13, 2008 by Tim from Monroe City, MO
Overall Rating: 6
Cleanliness:[8] • Staff:[6] •

• Location.
• Slow elevators, noisy, obtuse staff.

“Caters to event parties, others be darned. 10 minute elevator waits. Still charging $9.95 daily for internet, come on, it's 2008. My last stay here. Motel 8 is more personable and convenient. (and better lighting) Over-rated and under-designed for the volume of patrons.”

Aug 13, 2008 by Tim from Cedar Rapids, IA
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[7]

• The bar staff, the room were clean and comfortable.
• Construction in the parking lot damaged my car. The breakfast was good but diner was not worth the price.

“Over all we had a good time until it was time to check out and found a major dent in my car do to construction in the parking lot. The management was not helpful and at times difficult. The staff however was great, the room was clean and the pool was fantastic.”

Aug 13, 2008 by Kenneth from Waconia, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very efficient and fast check-in and out.
• Ran out of newspapers for sale on the weekend.

“Very nice rooms, friendly and efficient staff, great location to restaurants and shopping.”

Aug 12, 2008 by John from Lincoln, NE
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[8]

• Saturday morning breakfast buffet in the hotel's restaurant was delicious.
• Cleanliness of hotel room was less than adequate.

“Overall, stay was satisfactory. Room was less than expected. The carpet in room was buckled across the middle of the room. There was coffee grounds splattered on the wall by the coffee maker. However, the beds were very comfortable and the hotel staff was very friendly.”

Aug 12, 2008 by N from Galena, IL
Overall Rating: 2
Cleanliness:[5] • Staff:[3] • Location:[7]

• Location.
• Only moderately clean, staff was not helpful.

“I showed up at 10pm with my husband, 2 young (sleepy) kids, and 7 months pregnant. They only had a queen bed available for us. They said they would send up 2 rollaway beds for the kids and took over an hour to do so. This place was not worth the cost.”

Aug 11, 2008 by David from Eagle Grove, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Internet access, nice breakfast buffet.
• Location of stairs only one set went all the way to the ground floor.

“I spent two nights in this hotel while on business. The room was clean, the hotel was very luxurious i.e. glass elevator, nicely decorated atrium etc. There were three computers for internet access and three more in the business center with printers. Nice location for shopping too. I highly recommend this hotel for any type of traveler.”

Aug 1, 2008 by John from Omaha, NE
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly staff.
• No free wireless internet.

“Good hotel, great service and staff, safe location and easy access to Interstate. Small but adequate pool area. The hotel is designed like an Embassy Suits with an open, enclosed courtyard. The only negative was that they charged for wireless internet access. They did provide computers and wired internet service in a special designated business area on the first floor, but they need to make the wireless internet access free.”

Jul 30, 2008 by Ryan from Omaha, NE
Overall Rating: 3
Cleanliness:[5] • Staff:[1] • Location:[10]

• Great location, beautiful hotel.
• We went the second night without sheets on our bed and when we asked for them we didn't get a response.

“The hotel was beautiful, but when it comes to service we were let down. The first night we asked for an extra pillow and it took 2 hours then they took the sheets off our bed the next day and we didn't get any put back on. We called room service when we got back at 11:30 P.M. when we were exhausted from being at a park all day and waited all night and still didn't get sheets to sleep on. Poor service for a 4 star hotel.”

Jul 29, 2008 by Brenda from Sidney, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was beautiful everywhere.
• The beds were somewhat hard and should have been two queen size instead of 2 full size.

“The only things I would change is to put two queen sized beds in a room with softer mattresses.”

Jul 23, 2008 by Mary from Coralville, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent pool.
• Would have been nice to have refrigerator.

“Excellent all around!”

Jul 22, 2008 by Jane from Omaha, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly, convenient, very nice atmosphere, clean, nice pool, everything in the room in working order.
• No complaints.

“Enjoyable stay, even though we only stayed one night. It was quiet, we all rested well. Everything in the room was in working order. Bedding was clean and fresh. Room was nice size with nice decor. Had a very pleasant stay.”

Jul 18, 2008 by Betsy from Cedar Rapids, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was amazing!
• No microwave/fridge in room.

“This hotel was beautiful! The staff was amazing. Very friendly and helpful. I would love to stay there again!”

Jul 17, 2008 by Mike from Decorah, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very large, clean rooms.

“The Sheraton provided a luxury setting at a very reasonable price.”

Jul 12, 2008 by Rosemary from Redding, IA
Overall Rating: 2
Cleanliness:[10] • Staff:[1] • Location:[9]

• Good breakfast.
• The girl that checked us in was not helpful and lied.

“We had asked for a king bed and the girl said they had none for the two nights. Had one for Thursday but not Friday. I called in Friday night to see if any were available and there were kings available. She was not accommodating.”

Jun 4, 2008 by Kris from Madison, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Proximity to Jordan Creeks shopping area.
• Nothing.

“Good value for $ and good location for our interests.”

Jun 3, 2008 by Michelle from Cedar Rapids, IA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice linens and toiletries. Overall, very nice.
• Hot tub wasn't hot; but sauna was nice.

“Very nice and a fantastic value.”

May 30, 2008 by Jeff from West Des Moines, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Motel changed rooms for us at time of check in to accommodate handicap.
• No continental breakfast.

“Hotel was very nice with great atmosphere. Has a waterfall that is 2 stories high in lobby. Customer service was excellent.”

May 29, 2008 by Kim from Palmyra, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• The manager was very nice when there was a problem with our room.
• The pool was closed the entire time we stayed and they kept saying it would be working soon and never was.

“The hotel was nice; however there were several problems with our stay. The manager staff was very friendly and helpful, there were several people at the front desk who were not helpful and didn't want to let you talk to the manager. Once we got to the manager they were helpful. The rooms are bigger than most hotels so it is very nice when traveling as a family.”