User Reviews for Marriott West Des Moines

Research User Reviews for Marriott West Des Moines (21-40 of 344)

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Aug 6, 2008 by Trisha from Belton, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very comfortable and we loved the comfy bedding.
• They need new towels, some were pretty worn.

“We enjoyed are stay at the Marriott. The rooms were clean and very comfortable - loved the down comforter!”

Aug 4, 2008 by Sandy from Mason City, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• We liked the swimming pool and hot tub. The pool was open until 11:00 pm which was nice.
• We had trouble with our stool in the bathroom not flushing, but had a nice maintenance man come immediately to fix it.

“I would rate this hotel a 3 1/2 star. It was very clean, had a very nice atrium and pool area and the staff was very friendly. They made a couple phone calls for us and looked for coupons to Living History Farms and Adventure land. I would recommend this hotel and will stay again if we are in the area.”

Aug 1, 2008 by Kelly from Eldridge, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Flat screen TV and lots of pillows.
• Bathroom all together I like the shower separate.

“Overall, very nice. Good location.”

Aug 1, 2008 by Joan (. from Kyle, TX
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• I really liked everything about this hotel.
• Nothing!

“Beautiful hotel. Wonderful bedding. Great restaurant. Just a wonderful experience!”

Jul 31, 2008 by Joanne from Kansas City, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Clean.
• Thousands of screaming kids at the pool. Maybe an hour per day just for adults to enjoy the facilities.

“How about an hour or two per day where only adults can use pool etc. It is hard to relax when a thousand screaming kids have taken over the pool area. That is why we stopped going to another hotel in Des Moines. If they can call a time out at a public pool for adults to enjoy the pool, why not at a supposed 3 star hotel. Other than that it was fine. How about a roll of toilet paper instead of two sheets to start the night with.”

Jul 30, 2008 by Susan from Marion, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Newer.
• Air conditioner was very noisy.

“Good location, close to the Jordon Creek Mall. Comfortable bed.”

Jul 26, 2008 by John H. from Lincoln, NE
Overall Rating: 9
Cleanliness:[9] • Location:[7]

• Facility was clean, modern and comfortable.
• Nothing.

“Great facility for the price.”

Jul 24, 2008 by Cindy from Columbus, NE
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The beds were very comfortable.
• When we first walked into the room, they were a musty sort of odor and the carpet was a little damp.

“The hotel was easy to find, the people were friendly and helpful. The beds were comfortable and the room was quiet and dark at night - a huge plus! I would recommend this hotel.”

Jul 23, 2008 by Bruce from Willoughby, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Room was presented well, comfortable king size bed, upscale bath fixtures, and 42 inch LG CRT TV.
• Partner thought she smelled smoke in smoke free room, I didn't smell anything. Internet cables were stored in the closet, couldn't find them, awkward.

“King sized comfortable bed, room was clean, comfortable, and inviting. Great speak man shower head!”

Jul 22, 2008 by Cammy from Burlington, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Quiet and easy access.
• The restaurant was a little overpriced.

“Very clean, felt secure, easy to find, mall close by.”

Jul 17, 2008 by Chris from Neshkoro, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[8]

• The initial appearance was and grounds were most pleasant.
• Air conditioning needed a noise adjustment.

“We were very pleased with the elegance of our accommodations. The maid service was very slow in preparing our room for the second day (after 5 PM). All in all we were pleased with our accommodations and stay.”

Jul 17, 2008 by Dawn from Cedar Rapids, IA
Overall Rating: 8
Cleanliness:[3] • Staff:[8] • Location:[10]

• The beds were very comfortable and they put us in a room by the pool. Nice restaurant.
• Saw a dead cockroach in the hallway and whirlpool was too hot to go in.

“This is the best hotel in West Des Moines. Very comfortable rooms. Restaurant very nice, but pricey.”

Jul 16, 2008 by Perry from Stevens Point, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Gave us two beds and a roll away.
• Car was barfed on by wedding party guests.

“This was a wonderful hotel. Clean, high quality, great staff, true to word. We would definitely stay here again.”

Jul 16, 2008 by Mary J. from New Prague, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very comfortable beds.
• Restaurant could be cheaper.

“Very nice hotel, nice room, beds very comfortable.”

Jul 16, 2008 by Dorothy from Bloomington, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Overall it was beautiful and comfortable. Modem hook up was awesome.
• Nothing.

“It was beautiful and comfortable.”

Jul 15, 2008 by Shari from Oskaloosa, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Nice, quiet rooms, good beds and comfortable pillows.
• The speaker from the TV in the bathroom would not shut off.

“This was a very nice hotel. My husband and I stayed for our anniversary and it definitely met our expectations. The rooms were a good size with a comfortable bed. The bathroom had a speaker from the TV and we could not turn it off. Also, the hot tub was so hot that we couldn't sit in it. We did not complain to the staff about these things, so I don't know how their customer service is. We did use the pool and the fitness center in the morning. The fitness center had a nice variety of equipment and had personal TV's on each machine. Also, I used the phone for a local call and got charged for it. That shocked me as I have never heard of charges for local calls. I guess they take you for all they can get. Overall, though, a great place to stay.”

Jul 14, 2008 by Carl from Olathe, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Ease of getting onto interstate.
• No complaints.

“Great place to stay - great value - outstanding staff.”

Jul 11, 2008 by Wayne from Springfield, MO
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was very courteous. Front desk had sufficient staff available.
• The walk from the back door to the elevators is a long distance. My wife had hurt her knee; the long walk made it inconvenient.

“Overall, we enjoyed our 2-day stay at this hotel. We will recommend it.”

Jul 7, 2008 by Bruce from Bettendorf, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• Beautiful hotel.
• Staff could have been a bit friendlier.

“Very comfortable, attractive hotel in a good location. Staff could have been a bit friendlier.”

Jul 3, 2008 by Jennifer from West Bend, WI
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[10]

• Very convenient location off the interstate.
• Many little things overlooked.

“We got to the room and were excited about free high speed internet, but the connection cable in our room didn't work. Also, there was food outside in the hallway from someone ordering room service (when we arrived at midnight). The dishes/food were still there outside the room at 9am. Downstairs, there was free coffee available, but they were out of cream. We also called down to order breakfast to go and then after 15 mins, we stood around waiting at the restaurant for someone to dish up food for us from the buffet. In the time we wasted waiting, we could have sat down and served ourselves from the buffet.”

Jun 30, 2008 by Dave from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was easy to get to off the highway and very nice.
• The only way to get into the hotel was through the front entrance and the parking lot seemed dark.

“It was a nice place to stay. The room was clean and the bed was very comfortable.”

Jun 9, 2008 by Janet from Burt, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendliness, concierge benefits.
• Having pornographic TV channels.

“The staff was very helpful as we required an extra bed in the room. We enjoyed the benefits of the concierge floor. Loved the cleanliness, newspapers, and quietness.”

Jun 8, 2008 by Rick from Centerville, IA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Upscale yet friendly.
• Nothing.

“The hotel was clean and upscale. Nice pool and workout area for the family. The rooms are up to date and clean.”

Jun 8, 2008 by Dan from Maple Grove, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Nice room, 42" flat screen TV!
• One elevator broken for 2 days.

“Very nice hotel in West Des Moines. Especially for the price I got it at.”

Jun 1, 2008 by Sue from Holland, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel had been updated and was great.
• Na.

“The Marriott in West Des Moines was an excellent place to stay. It was an excellent hotel and we will stay there again.”

May 28, 2008 by Timothy from Monroe City, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice furnishings, comfortable bed.
• Nothing.

“Now they have free internet! Welcome to 2008. Hotel nicely redone, good showers, plush towels. Nice pool area, good restaurant with decent prices. Distant from city center, but access to I235 minutes away and Downtown just a 15 minute drive. Close to shopping and other local attractions. Just a great place to stay in the Des Moines area.”

May 27, 2008 by Deborah from Cedar Falls, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely friendly staff - wonderfully comfortable beds and fastidious cleanliness. Located right off the interstate for easy access. Marvelous food.
• Like everything.

“I chose this hotel while visiting this city on business. From the moment I was warmly greeted by the staff at the front desk until I checked out two days later, my stay was top-notch. The room was immaculate and as comfortable as I've come to expect from a Marriott. The lobby bar was warm, friendly and elegant. The restaurant decor was lovely and the food couldn't have been better. We would highly recommend this hotel to anyone.”

May 23, 2008 by Rosean from Sapulpa, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was fast and friendly. Very accommodating.
• Wireless internet in lobby only not in room.

“This hotel met the standard of the Marriott name. Beautiful comfortable and accommodating my only regret is not staying longer.”

May 20, 2008 by Jodi from Indianola, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the appearance of the hotel, the fitness room, and pool.
• I can't.

“I would definitely stay there again and recommend it to my family and friends.”

May 18, 2008 by Mary A. from Cedar Falls, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds are to die for!
• Nothing I didn't like, very wonderful stay.

“I love the Marriott hotels primarily because of their bedding, the closest to my bed at home. I love down blankets and lots of fluffy pillows. The rooms are always very attractive and welcoming and they have great flat screen TV's. The staff is always very helpful.”

May 16, 2008 by Harmony from Newton, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We loved the comfortable bed and flat screen TV.
• The wall paper in the bathroom behind the toilet was warped as if damaged by water.

“The hotel was beautiful. The bed was comfortable and soft. There was a flat screen TV in the room. I would definitely stay there again.”

May 12, 2008 by Ann from Reynolds, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, comfortable and inviting room.
• Nothing.

“Do not hesitate to stay at this hotel. One of the nicest places I have stayed in a while.”

May 1, 2008 by Lynn from Marne, IA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[7]

• Comfortable beds.
• No breakfast, no microwave or fridge in room.

“The room was comfortable, but with few amenities. Internet was slow, and the "business center" was a joke. Conveniently located off I-80 near Jordan Creek mall.”

Apr 19, 2008 by Mary from Rockwell City, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff very accommodating; room beautiful.
• Pop machine out of a flavor till we got to the 8th floor.

“Excellent. My mother was along & we requested handy-cap facilities. Staff very accommodating & willingly changed our room. Very friendly. Room was excellent. Pool & hot tub very nice.”

Apr 18, 2008 by Ed from Dubuque, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice facility.
• Restaurant Staff not well trained.

“Nice property in West Des Moines.”

Apr 16, 2008 by Becky from Pella, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was comfortable, beautiful and very nice.
• No meal service was included i.e. breakfast but there were options close by besides dining in.

“Very nice.”

Apr 16, 2008 by Amy from Rowley, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was a beautiful hotel, with comfortable beds!
• Little farther than us wanted.

“It was a great hotel with an awesome steakhouse. No complaints here!”

Apr 11, 2008 by James from Jefferson, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, appearance of the help,
• Nothing.

“Excellent.”

Mar 31, 2008 by Jered from Omaha, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The room was fantastic from the beds, to the flat screen TV, it all was great.
• Nothing, it was great.

“This is a fantastic hotel if you are on a business trip. They have a number of very nice meeting rooms and a great bar and restaurant. The room was great. It had a very comfortable bed, free internet and a flat screen TV. I would recommend this hotel to anyone.”

Mar 27, 2008 by Ronald from Lindstrom, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean and furnishings in room were upscale.
• Had to pay for breakfast.

“This Marriott hotel lived up to its reputation as a quality place to spend a night or weekend. If I was a business traveler I would look to stay at a Marriott in my travels.”

Mar 26, 2008 by Jason from Fort Dodge, IA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• It was a nice and comfortable room. Next time I'll try a more central location.
• A little far from the downtown area.

“We enjoyed our stay and would likely stay there again if we were on a shopping visit, the hotel is 10 minutes from Jordan Creek mall but 30 minutes from downtown.”

Mar 24, 2008 by Karen from Milwaukee, WI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• It was quiet and the beds were comfortable.
• The fact that the TV sound was very loud in the bathroom. We had trouble turning down the volume.

“The hotel was easily accessed from the expressway and was located near a large shopping mall, where there were a number of restaurants. It was clean and quiet. The bed was comfortable and the flat screen TV was a plus.”

Mar 24, 2008 by Matthew from Topeka, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Room had flat screen TV, service was excellent
• Everything was great.

“The hotel exceeded our expectations.”

Mar 24, 2008 by Donna from Wheaton, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent value as always.
• Nothing.

“Excellent value, safe location with close access to upscale mall and restaurants. Rooms clean with wonderful beds and amenities.”

Mar 19, 2008 by Katie from Orange City, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Excellent experience!
• Nothing.

“I would stay here again in a Heartbeat.”

Mar 19, 2008 by Joseph from Lucas, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Bed has lots of pillows and nice flat screen TV.
• No free breakfast.

“Over all we had a nice stay, We were very happy with the king size bed and TV. My wife loved the bath and body amenities. We have recommended this to all our friends. We will definitely stay there again.”

Mar 17, 2008 by Deb from Maple Grove, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great beds, nicely appointed.
• No wireless and expensive Internet access.

“Good location, very comfortable beds, nicely appointed, easy to locate in convenient location.”

Mar 13, 2008 by Kate from Iowa City, IA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Beds were fabulous.
• Cleaning people knocked on door early! Twice.

“Room very comfortable. Small amount of interstate noise. Not bad. Nice TVs. The speaker in the bathroom was broken and stuck turned up loud. I would stay here again.”

Mar 8, 2008 by Terry from Clarinda, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, friendly service and quality of room were perfect for our purpose.
• Prices in lounge were very high 12.00 for a shot of Patron is the most I have paid anywhere in the US.

“The property was beautiful in and excellent location. The pool and exercise room were clean and well equipped, and we found the staff helpful and friendly. We will definitely return often as we have children in the area.”

Mar 6, 2008 by Jack from Creston, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the location and that it was very clean.
• We couldn't get the key to work on the elevator to get up to our floor.

“Very nice. We would stay there again.”