User Reviews for Springhill Suites by Marriott Des Moines West

Research User Reviews for Springhill Suites by Marriott Des Moines West (21-40 of 62)

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Feb 10, 2008 by Laurie from Webster City, IA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Spacious - small tables with sofa - wonderful beds!
• Long hallway to get to room alone.

“Very nice placet to stay. The rooms were wonderful other than they seem laid out a bit odd. The beds were very comfortable - two TV's! Continental breakfast was over the top. Two thumbs up overall.”

Jan 31, 2008 by Patti from Creston, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The suite style room is so much more user-friendly than a normal hotel room.
• Nothing really. Only glitch was that we had to go to desk to get room key reprogrammed once.

“It was very user-friendly for our purposes. I loved having wireless internet, although the signal was very low so I could combine my work with our relaxing weekend away. The accommodations were great and was affordable when otherwise, we probably wouldn't have taken the time away.”

Jan 18, 2008 by Mal from Oregon, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room, great value, very friendly staff, very clean.
• Bright outside lights shining into the room windows.

“Outstanding for the price and value. This is what I expect of a Marriot, and the staff was excellent and typical of "Iowan friendliness."”

Dec 18, 2007 by Kelly from Carroll, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were very clean and spacious.
• The room noise from above was noticeable.

“This was a great motel.”

Dec 11, 2007 by Kami from Council Bluffs, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Large rooms, clean w/microwave and fridge. Decent breakfast. Close to mall.
• No waffles yet the morning I was there about 7:30 a.m.

“It was a large comfortable suite with a microwave and fridge, two televisions, ample closet and bath space.”

Nov 13, 2007 by Dee from Maynard, IA
Overall Rating: 2
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, clean and neat well maintained.
• We were on the third floor, noise (foot steps, movement) from the room above woke us until the person went to sleep.

“Many times the rooms are the least desirable; furthest away from elevator, next to utility rooms, and ice machines. Our room was next to a storage room, farthest from the elevator, and the room above seemed to have bare concrete which amplified movement.”

Nov 7, 2007 by Tricia from West Des Moines, IA
Overall Rating: 7
Cleanliness:[9] • Staff:[1] • Location:[9]

• Suites.
• Staff.

“I called and requested two beds before our stay and was told there would be no problem. She said that we could have the two beds the second night.”

Oct 31, 2007 by Cheryl from Aurelia, IA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The breakfast was great; I liked the suite style of room.
• Can't think of anything.

“The bed was very comfortable, the breakfast was awesome. Im one very satisfied customer.”

Oct 30, 2007 by Miriam from Cedar Rapids, IA
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[8]

• Very easy interstate access. Restaurants in a variety of price range nearby.
• Lack of cleanliness.

“For being as new as this hotel was I must admit I was a little shocked at how run down it was. In our room alone and in the short time we actually spent in that room we were able to notice the following: large mold spots on ceiling in bathroom, peeling paint hanging down from ceiling, near desk was about to break when we set our laptop down the whole desk wobbled like it was going to just collapse in the corners and all along the walls there was dust/dirt/lint like it was not being cleaned. Ripped bed skirt hanging down on the ground, worst shower head I've ever had at a Marriott whenever possible, we stay in Marriott hotels not because we think they're nice but because usually they are reliable for a clean comfortable room. After the last two being more like this stay, I'm wondering if that is changing.”

Oct 29, 2007 by William from Homewood, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very affordable.
• The breakfast buffet scheduling is somewhat inconvenient.

“Very clean. The staff was very warm and helpful.”

Oct 27, 2007 by John from Humboldt, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great service and very nice rooms.
• Can't think of anything.

“I would stay here anytime.”

Oct 18, 2007 by Kathy from Wauneta, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The entire hotel is smoke free.
• There was nothing that disappointed me.

“I have nothing but good things to say about my stay the furnishings are stylish and a cut above the usual. The linens really are crisp and the bed was divine. The breakfast was delicious and I was impressed with the wide variety of items to pick from. All of the staff was pleasant and unobtrusive. I would love to stay here again and would recommend it to friends.”

Oct 17, 2007 by Walter from Brookfield, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Free internet!
• NA.

“I was very pleased with the layout of the room. I was happy to see the fridge and couch and free internet. It was the little things, the attention to detail that I enjoyed. Fresh fruit on the breakfast bar, etc.”

Sep 29, 2007 by Roger from Gaithersburg, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was excellent and the hotel very clean.

“The staff was very friendly the hotel was very clean. Should be rated a three. I was very pleased. I stayed in 4 different hotels that week and the summer hills was by far the best stay I had.”

Sep 27, 2007 by Tim from Monroe City, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and spacious.
• Nothing.

“Large functional clean rooms. Staff friendly but works invisibly. Great breakfast bar (hot). Many staff non-English speaking (read illegal) but that's not my problem, they work hard, are friendly, and not an uncommon phenomenon. Had a great time.”

Sep 27, 2007 by Kim from Morton, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• It was clean and comfortable.
• Breakfast was chaotic as there were many young soccer players there that never vacated tables even when they were done.

“Very nice hotel in a very nice part of Des Moines. Lots of shopping and eateries close.”

Sep 26, 2007 by Cory from Spencer, IA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great place to stay.
• All was ok.

“I would recommend this hotel to anyone. Great place to stay.”

Sep 26, 2007 by Bob from Exira, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic room and wonderful breakfast.
• All good.

“Would recommend this hotel to anyone as a wonderful place to stay.”

Sep 25, 2007 by Deanna from Oakland, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The room was large, very nice. Microwave and fridge.
• Nothing.

“This hotel more than met our expectations. The room was large and nicely decorated. The bed was very comfortable. A good breakfast was provided. All around wonderful stay.”

Sep 23, 2007 by Anne from Marion, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, incredible complimentary breakfast.
• Personally, I didn't care for the coffee.

“Three of us stayed in two suites. The free internet was a big bonus, along with fridge & microwave in the room. Only suggestions for further improvement would be extra shelving (for personal items) in the bathroom and an extra luggage stand when there are two beds in a room. Id be happy to return any time!”

Sep 5, 2007 by Virgil from Bellevue, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• It met my expectations.
• There should be a divider between the bed area and the living area.

“This was a clean, friendly place to stay.”

Aug 26, 2007 by Dolly (. from Rochester, MN
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good beds, great continental breakfasts, nice.
• Pool was ice cold-needed it for therapy, unable to use it.

“This hotel was clean, roomy and convenient for us, very senior travelers. The thing I was disappointed in was the ice cold pool. I can't swim, but for my aqua therapy, I am supposed to walk across the pool 12 times; i.e. forward, sideways, & backwards. I cannot walk very far except in a pool. Got in the whirlpool for 10 min. Planned to get back in after 10 minutes, but a group of boys jumped in and stayed there. Otherwise, the hotel was great.”

Aug 20, 2007 by Pam from San Jose, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• It is right off the interstate and included breakfast.
• It was 100% non-smoking!

“Great hotel unless you are a smoker.”

Aug 17, 2007 by Chris from Eaglegrove, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great rooms and breakfast
• Really small pool

“This was a very nice hotel. Good location.”

Aug 16, 2007 by Ken from Dubuque, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was clean, well maintained and located in a good business district.
• Breakfast bar is a bit small and was crowded.

“It is a good motel for business travelers. It was clean, well maintained with friendly personnel. I would recommend it.”

Aug 1, 2007 by Virgil from Bellevue, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• It had a couch and a refrigerator in the room.
• Hidden charges.

“This is a great place to take your family!”

Aug 1, 2007 by Kristin from Mason City, IA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Easy to find, beds were comfortable, cozy.
• Pool area very hot-chlorine overpowering. Common area/breakfast too small.

“Comfortable hotel. Nice set up, easy to find your way around. Hotel easy to find downtown, places to eat nearby.”

Jul 28, 2007 by Mary from Bozeman, MT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Breakfast offered and very clean.
• Nothing.

“Great! Wish every night stay was as good as this one!”

Jul 25, 2007 by Heather from Fonda, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice large rooms.
• Trouble with key cards.

“We thought it was clean, great location, nice large rooms, and nice breakfast in the morning. We would stay there again!”

Jul 25, 2007 by James from Lavista, NE
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Location was easy.
• Ants in the bathroom, ice machine broken, poor service at the front desk.

“The room was dirty and the bathroom was filled with ants. We left before we could shower in the morning. It was terrible. When we arrived we were given a room key to another person's room, and who was still in the room. The ice machines were down and we had to get service at the front desk. I was very disappointed.”

Jul 24, 2007 by Amy from Burlington, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, bright, nice!
• Cramped quarters for the continental breakfast.

“Very nice! It was wonderful to stay in such a nice place!”

Jul 24, 2007 by Susan from Rockford, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice rooms.
• Pet fee.

“Very Nice. Room was very clean and roomy.”

Jul 21, 2007 by Kathy from Cloquet, MN
Overall Rating: 6
Cleanliness:[9] • Staff:[3] • Location:[5]

• The beds were comfortable.
• The staffs were not friendly.

“Nice place to stay, nice rooms, doesn't have easy access.”

Jul 19, 2007 by Patti from Springville, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extra area complete with pull out bed and amenities.
• Noisy air conditioner.

“Wonderful free selections for breakfast, spacious suite to accommodate 2 adults and 2 kids.”

Jul 11, 2007 by Sandy from Correctionville, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Everything.
• Nothing.

“Great place to stay. I would do again.”

Jun 21, 2007 by Stan from Sioux City, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great breakfast!
• I liked everything!

“Very nicely furnished and clean rooms. Breakfast was fantastic.”

Jun 21, 2007 by Jodi from Indianola, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable bed, nice, clean room, and good breakfast choices.
• No wireless internet in the room.

“Very nice hotel for the price I paid. I was very pleased! Thank you.”

Jun 10, 2007 by Kathie from Grand Island, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff very friendly, rooms very clean and good breakfast.

“Convenient location, very friendly staff, clean rooms and good, hot breakfast.”

Jun 6, 2007 by Tina from Kansas City, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was friendly and inviting, Lovely breakfast options
• Were placed in a room. Low locks on door allowed 3 1/2 year old son to open door and got hand smashed.

“Our stay was lovely! Rooms were exceptionally clean and smoke free. Breakfast options were fabulous. Every thing was clean!”

Aug 23, 2006 by Kaniz from Rudd, IA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• Splendid room, comfortable bed, good bathroom & kitchenette.
• Only one shampoo and one bar of soap given in room for family of 4 to share, dried food found in microwave.

“The lobby and rooms are very pleasing in appearance. With comfortable beds and the overall quietness of this motel, our family had a good night's rest. The complimentary breakfast had an appealing variety to choose from. There was even a small pool in the hotel, something that had not been listed in the hotel amenities. The things I find worth mentioning on the downside are that the microwave still had dried food left inside it from prior guests, and that we were only given one sample-sized shampoo and bar of soap to be shared amongst a family of 4. Other than that, our stay at this hotel was satisfactory.”

Jun 1, 2006 by Sherrill F. from Dallas Center, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location is close to new mall and interstate.
• I received a queen bed when I reserved a king.

“This hotel has ultra thick walls so sound is non-existent from neighbors. The continental breakfast is better than most. I would definitely stay here again. Beds and pillows are Marriott, so, of course they are great.”

Sep 21, 2005 by Mike from Auburn, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Excellent value for price paid.
• Cannot connect portable devices to television (DVD player).

“Hotel has quality furnishings and very comfortable bed. Rooms very clean and well appointed with microwave, refrigerator, coffee maker and sink. The continental breakfast was very well stocked and managed with adequate table space provided. Pool and workout room were unexpected bonuses.”