User Reviews for Courtyard by Marriott Shreveport

Research User Reviews for Courtyard by Marriott Shreveport (1-9 of 9)

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Feb 2, 2008 by Anonymous from Anonymous
Overall Rating: 8
Location:[10]

• Great price, great location, name of hotel that you can count on.
• Customer service was negative.

“Have not stayed there yet, but in making a reservation for this city and wanting to be close to the airport, affordable rate and great customer service being my first concern in making sure that this trip was going to be nice, I would have to give it a 2 out of three when calling the front desk to find out information regarding check-in and shuttle service, it seemed to be an inconvenience to this front desk clerk. I hope this is not any indication of how the service will be when I arrive.”

Nov 27, 2007 by Jennie from Clarksville, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• It was clean and the staff was friendly.
• I wish it would have had a higher star rating.

“I liked the hotel it was clean and the staff was friendly I usually only like 3 stars and above but that was not available but compared to other 3 star hotels I have stayed in this one was just as good.”

Jan 8, 2007 by Therese from Frisco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The rooms were very clean, and the staff was very helpful.
• The cream at the coffee bar was spoiled.

“The hotel was just a short cab ride away from the casinos. The staff was very helpful in calling a cab for our group. The rooms were very clean, and the hotel exceeded our expectations. It seemed to provide a great value for our money, compared to other hotels where we have stayed before.”

Nov 1, 2006 by Pam from Dallas, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[6]

• Beds were comfortable.
• Room not cleaned.

“Lobby was nice and check-in went smoothly. Our room was comfortable for the amount of time we were in it. We arrived on Friday, stayed out late so we slept in on Saturday. Left our room after 12:00 p.m. And returned late that evening. The maid had not been to our room. The beds were unmade and there were no fresh towels. It was late and we were too tired to deal with it. When I reported this upon checkout, the desk clerk said because we didn't leave our room until after 12:00 p.m. We missed maid service. At other hotels we have stayed in the maid returned later if we were still in our room the first time around. We've never come back to an unclean room. I expected better from a Marriott.”

Nov 1, 2006 by Michael from Murfreesboro, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The overall hospitality of the staff.
• Staff seemed stingy on giving coffee for your room.

“Overall experience was excellent. Indoor Pool and Whirlpool kept very clean. Also had a nice Gazebo area outside. Beds were very comfortable.”

Sep 7, 2006 by Paulette from Marble Falls, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Large rooms, very comfortable beds, friendly staff.
• Microwave & fridge would be nice; shuttle service to downtown would be nice.

“Excellent accommodations, friendly staff.”

Apr 6, 2006 by John from Waxahachie, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[4]

• The staff were friendly and Jacuzzi tub in room as well as indoor pool.
• There was no casino shuttle service. The room was somewhat small. The pool was empty on arrival and so only used it one night.

“The staff was quite friendly however the hotel had on line advertized a lounge that did not exist. The in room jacuzzi barely held two people. The Breakfast buffet was ok but over priced at $6.50. The lack of casino shuttle service was also frustrating as the hotel was a $20 plus cab ride from the closest casino. The bed was however one of the most comfortable hotel beds ever.”

Mar 21, 2006 by Tonya from Alexandria, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff from the moment of entry was kind and helpful.
• There was only one thing I can think of. The pillows were too soft.

“Friendly, helpful staff. Very hardworking housekeeping staff. They started early and were visible at all times of the day. The internet connection was a plus. The breakfast served there was excellent and inexpensive. Wait staff very prompt and courteous. The bed was comfortable and the linens seemed brand new. The location is very convenient to all points of interest and easily accessible to I-20. This Marriott, as well as all others I have stayed, was clean and bright. I have already made another reservation for a stay in April.”

Mar 21, 2006 by Misty from Mooringsport, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very clean and the bed was very comfortable.
• Housekeeping knocked on our door at 10:00AM to see if we were still there. Check out was at noon.

“We loved this hotel. Everything was very clean and the bed was comfortable. We loved the Jacuzzi in the room. Everyone was nice, the only complain we had was the knock on the door at 10:00AM. We were still sleeping and it scared us half to death. Housekeeping just wanted to see if we were still there even though check out was not until noon. I felt like they were trying to rush us out and that was not good.”

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