User Reviews for Holiday Inn Texarkana I-30

Research User Reviews for Holiday Inn Texarkana I-30 (1-20 of 33)

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Jul 24, 2009 by Jeff from Brenham,TX
Overall Rating: 2

• Nothing
• Not a 3 star hotel!

“This hotel needs to be downrated to a 1 star.”

Mar 18, 2009 by Roy from Choctaw,OK
Overall Rating: 8

• Parking access, friendly courteous staff, climate controls in room, good security system, nice exterior.
• Must odor in halls and rooms, no hot tub control of children or in pool, hot tub controls did not work,

“The staff was very attentive to our needs. The personal rooms had very worn carpet, restroom had stains on the floor. An excellent staff tried their best. The room amenities (TV, refrigerator, microwave, and computer access) were nice. The secondary entry ways need repainting and updates to make it more attractive. A monitoring of special needs parking should be enforced. We usually access Holiday Inn Express.”

Dec 29, 2008 by Bryan from Corpus Christi,TX
Overall Rating: 8

• Clean, well-kept facilities. Excellent bed.
• Noise level from inner courtyard. Limited cable TV selection.

“Very nice, albeit older, hotel. Grounds and interior very well-kept. Very comfortable bed and chairs. Noise level from inner courtyard needs to be more closely monitored, especially after 10 pm. Cable TV selection could use expanding.”

Dec 7, 2008 by Priscilla from Toms River,NJ
Overall Rating: 8

• Loved the comfortable king size bed.

“This hotel is trying to renovate but the beds were comfortable and I slept like a baby! Some amenities are updated, but for the area it is really nice considering the area! The bed was worth the price alone!”

Nov 26, 2008 by Maria from Kansas City,MO
Overall Rating: 5

• Close to the highway, resturants and malls.
• The staff, specifically the resturant staff, had a lot to be desired.

“It was alright, just not what I expected.”

Oct 19, 2008 by Gary
Overall Rating: 6

• Staff was friendly.
• I do not consider this equal to your example of 2 1/2 stars. I had great ones in the past; however, this one is not above a 2 star.

“Old style and needs updating. Seemed dirty whether it was or not. Floor was wet around the AC in room.”

Aug 24, 2008 by Cathy from Texarkana, TX
Overall Rating: 1
Cleanliness:[9] • Staff:[2] • Location:[9]

• The pool and hot tub were very nice.
• The front desk personnel best described as surly.

“The room was clean, the air worked well, the balcony was nice, the pool was wonderful, the hot tub was incredible. However, as far as all the rooms by the pool being booked up. I counted 6 rooms that were occupied out of approximately 50 and late that night there were only 15 cars in the entire hotel parking lot. They were not booked up.”

Aug 12, 2008 by Angela from Katy, TX
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[8]

• The staff and security officer were very helpful and friendly.
• The carpets around the pool were soaked and our room had a poorly patched hole from, I am assuming, a previous guest.

“This hotel was nice, the staff was friendly and the price was fair. It served our purposes in every way.”

Aug 2, 2008 by Robert from Valley Mills, TX
Overall Rating: 0
Cleanliness:[8] • Staff:[8] •

• Indoor pool area that was inside another room.
• Slow elevator. Noise level inside pool area unbelievable.

“First room, open door and someone already in it. Put us in nicer room for the trouble.”

Jul 19, 2008 by Chris from Cypress, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[10]

• Room was fairly odor free. However another guest was asking for deodorizer for their room.
• AC unit was very loud (kept us awake).

“This is an older property and is certainly not attractive to look at or a place I would choose to stay. However, all the nearby Holiday Inn Express' were full (because of sports tournaments in the surrounding areas).”

Jun 2, 2008 by Kt from Nacogdoches, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The areas outside of the room.
• Some employees were not very helpful or courteous.

“My stay at this recent hotel was definitely a good one. The rooms were kept nice and clean and the atmosphere was very nice. However, some employees tended to look down on me as if I was just another girl they didn't need to help or pay attention too. I did not like that at all. However, there were others who were very helpful and kind. Overall, this was a good experience and I would more likely do it again.”

Mar 25, 2008 by Greg from Chidester, AR
Overall Rating: 2
Cleanliness:[1] • Staff:[9] • Location:[8]

• Its location.
• The room, the people who work at the restaurant.

“I was not pleased overall.”

Mar 16, 2008 by Jeremy from Texarkana, TX
Overall Rating: 1
Staff:[1] •

• Nothing.
• From the Front Desk to Temperature, to a hard bed, to not responding when we asked for help.

“I have never been so disappointed in a 4-star hotel room and have had better stays at 2 Star Hotels. They had problems with someone else's check-in and kept looking it up - using 2 people and we had to stay at the front desk over 30 minutes to check-in. They did one of our reservations and then went back to the other people before finishing with us. Our room was hot and wouldn't cool the entire time we were there. We called and they said they would send someone up in 10 minutes and they never came. Also my parents were in the room beside us and couldn't sleep because the bed was a hard as a rock. We had booked for 2 nights but left after 1 and had to pay another hotel to stay Saturday night.”

Jan 2, 2008 by Rhonda from Ft. Worth, TX
Overall Rating: 1
Cleanliness:[4] • Staff:[3] • Location:[4]

• Not anything at all.
• Poor communication, poor plumbing, lack of concern for travelers resting.

“Name of hotel changed. After contacting the hotel to confirm reservations nobody even advised of such. When looking for the hotel we had to stop and ask another hotel for the proper location. Once we arrived, we found the toilet would not flush and had to have the lid removed and float held for water to run and operate as needed. At 9am in the morning (after arriving at midnight) there was a jackhammer being used for renovations next door. Not what I would call keep the guest in mind? Needless to say this experience was not a pleasurable one and I will not be recommending it to anyone in the future. I will continue to stay at the Hampton Inn & Suites as I have in the past.”

Oct 13, 2007 by Ruth from Mcdonald, TN
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[8]

• Absolutely nothing.

“The hotel is under renovation. The room was newly painted, and stank. The air conditioning did not work. The TV could not get the lower cable stations (so no dancing with the stars). The curtains were off the rod in places. The towel bar came off. We're staying in one now, and Im about to book another. But this hotel was definitely not worth what we paid.”

Oct 10, 2007 by Myna from Dallas, TX
Overall Rating: 1
Cleanliness:[4] • Staff:[3] • Location:[7]

• Reasonably clean.
• Not 3 star! Noisy a/c, rude desk clerk, no in room pay per view movies, uncomfortable bed, Smokey linens, and phone rang all night.

“What a disappointment! This is a marginal 2 star at best. I was ignored at check in until the mod stepped up and asked the desk clerk to check me in. They gave me 2 keys (traveling alone) which was a plus because one did not work. My room had sliding doors onto a patio (the reason I never stay in a motel lack of security to outside). Noisy, old style air conditioner with no thermostat. Linens were stale and Smokey and bed was uncomfortably hard/firm. I arrived in time to relax and enjoy a movie but no pay per view was offered and there was nothing on TV. There was a wooden chair with a cushion that looked like a chair for a kitchen table but not somewhere to sit and read. There was no table near the chair to facilitate having a coffee or drink while you relaxed. I gave up and went to sleep but received four phone calls between 1:30 am and 4:30 am. As a result of the entire disturbance, I overslept but didn't realize it at first because the clock was off by 4 hours. Imagine my surprise when I got up and found an invoice under my door showing a balance due for the full cost of the room which meant I had to stop at the front desk and get that corrected to reflect prepayment. Had to stop anyway because no in room checkout was available. The only thing that kept this from being more than a one star was that the furniture was reasonably attractive and the location was okay. La quintal was next door, looked much well and I could have stayed for half the money!”

Oct 2, 2007 by Samuel from Flint, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[2] • Location:[9]

• Nice hot tub and pool. Rooms were not bad either.
• The management was very rude and unwilling to help at all. Didn't seem personable or like he even cared about his guest's experience.

“The hotel itself is nice, but not what I would call 3-star upscale. It has the appearance of something that once was very nice, but hasn't been renovated recently enough to still carry that distinction. Some of the lower level staff people were very friendly and welcoming, and helped us out at different occasions. Surprisingly, the only non helpful or personable person was the manager of the hotel. For example, I had to get him to unlock the pool at 8:30 a.m. To be able to take a swim before meeting some friends for breakfast. Since the pool isn't supposed to open till 9 a.m. He told me I was out of luck and to come back later. Didn't say any kind of apology or "I wish I could help but." No, it was just very matter-of-factly like he couldn't care less about what he guests thought. When I came back at 9:00, it was still locked.”

Sep 26, 2007 by Name Campbell from TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool, hot tubs, Cajun harbor (restaurant).

“Great place to live and a perfect tasty on site restaurant! Will go again!”

Sep 12, 2007 by Stephen from Texarkana, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hot tub is awesome.
• Can't really think of anything.

“The rooms are clean, the pool and hot tub are large and clean as well. Anyone that we had to deal with on staff was very friendly. We will definitely go back again.”

Sep 4, 2007 by John from Austin, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The friendliness of the night desk clerk.
• Lack of security on outside doors.

“We were very pleased with our stay both separate days. Each day we happened to arrive after 1100 p.m. In just happened that we had the same desk clerk each night. I was very impressed with this lady's professionalism and friendliness. The rooms each night were very clean.”

Aug 17, 2007 by Jeff from Little Rock, AR
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[7]

• The holidayed area (pool, etc.) Was unclean, pool had saltwater vs. Chlorine

“Not impressed. Better choices, with newer facilities nearby. Pool has been converted to a saltwater system. Pool lights were not working. Water looked and tasted awful. Children wouldn't swim in it. Entire facility is lacking in upkeep. Ok for a business traveler, if you can get a big break on price, but not good for families.”

Aug 15, 2007 by Melvin from Sugar Land, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[1]

• Staff was friendly.
• Unattractive. Not very clean.

“This simply is not a three-star hotel. It would be an ok hotel at a lower level. You are not serving your customers well when you list this hotel as a 3 star. The fact that they offer a swimming pool, fitness center, restaurant, etc. does not make it a 3 star hotel. It's the qualities of these amenities that are important.”

Aug 13, 2007 by Chuckie from Shawnee, KS
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Simple and quick.
• Money was stolen from my table in the bar by a drunken patron.

“Not too bad, in-room movies have shown in their profile is not available, large drunkard population in bar area, not bad if you want some shots.”

Jul 15, 2007 by Deborah from Fouke, AR
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• Was close to drive home.
• Everything.

“We booked a king was given a double bed, the whole place smelled of chlorine, half the machines in game room did not work right. The tub did not hold water it was after 7 when they found us a room with a working tub, no internet, no HBO. The seafood restaurant had no lobster no crab no oysters. Going up to our room all you could smell was paint. We checked in at 3pm at 6 told them the tub would not work we had to pack our own stuff up a carry it to new room. We paid over 80.00 for room .it was our anniversary I have a breathing condition and the chlorine was so bad I got bad headache.”

Jul 7, 2007 by Juan from Pearland, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[7]

• The courtyard amenities were nice for this hotel's location.
• The bathrooms were old, small, and showed their age.

“This hotel was OK for our two (one week separated) one night stays during our round trip vacation travel. The bathrooms were old, small, and showed their age. However, the shower had a relaxing spray and the courtyard amenities were nice and family-friendly. The restaurant needs to upgrade their food's taste and portion sizes.”

May 27, 2007 by Paul from Mcallen, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Game room and location.
• Hotel is starting to show its age.

“For the price I paid I have no complaints and would do it again!”

May 26, 2007 by Therese from Georgetown, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• Nothing good to say.
• Dark, dirty, dingy, unfriendly.

“It was a very old holiday inn, albeit somewhat refurbished, but still having old furniture, old bathrooms, and a very old stained carpet in our room. The room was dingy. In addition, the front area was dirty with construction debris and the attached "restaurant" was dirty. Moreover, the service was horrible. We sat waiting to be served for over 20 min, finally leaving without any food. The front desk staff was incompetent as they couldn't tell us where our room was located and had no information about restaurants and in general was unfriendly and cert. do not recommend this hotel at all!”

Apr 28, 2007 by rOBERT from lUBBOCK
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[9]

• Good location.
• No internet.

“No internet, not even wifi in the lobby. No free breakfast either. Building is old. Staff tries to cope. Posting this through open wifi at super8 next door.”

Apr 9, 2007 by Kevin from Abilene, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• It as fine.

“Average hotel with friendly staff.”

Apr 8, 2007 by Terri from Kennard, TX
Overall Rating: 2
Cleanliness:[6] • Staff:[6] • Location:[6]

• Fairly good location.
• No wireless Internet, dial-up only, not for business.

“The hotel is old and smells. It's got an indoor pool, which would be great for families. No wireless Internet. The only Internet available is apparently dial-up, but if you don't have a phone cord you don't have dial-up either. I would rate this at a two star, and that's only because it's a Holiday Inn. Was very disappointed.”

Feb 12, 2007 by M from Cedar Park, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• The indoor heated pool.
• The hot tub is only for children 14 years old and over.

“This hotel was a good stop for letting the children stretch their legs and get a swim in during the winter time. The hot tub is only for 14 and over and that wasn't clear when we booked. Overall, the kids loved the pool and the staff at the restaurant was very friendly to us.”

Oct 23, 2006 by Gary from Wichita Falls, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[6]

• Nothing.
• Smelled old.

“The newly remodeled part had to be the outside.”

Aug 21, 2006 by Gary from Lansing, MI
Overall Rating: 1
Cleanliness:[6] • Staff:[2] • Location:[10]

• The location, easy on & off expressway.
• Rooms were like a sauna, took all night to get to a comfortable temperature to sleep.

“Service stunk, employees did not know right hand from left as far as service. Was on a business meeting where company had contract with Hotel, and nobody knew anything. Restaurant was not open when needed, and to accommodate, they through in any staff to do the job therefore, the quality was not there. We should NOT have had to wait 30 minutes to get drinks (beer on tap) from a bar that is 2 steps away. When we were the only customers to be served, talking 4 people not 100. Asked for blue cheese dressing, got 1,000 island, and our server swore that we got blue cheese. Hello. Bad part was my husband and I have stayed at that same hotel in past, and were very pleased. ”