User Reviews for Holiday Inn Fort Smith-City Center

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Dec 19, 2007 by Mandy from Noel, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff, above and beyond what was expected.
• NA.

“I enjoyed this hotel greatly. The complimentary valet was awesome! The staff was very friendly and accommodating. I would highly recommend this hotel!”

Nov 27, 2007 by Veronica from Fort Worth, TX
Overall Rating: 6
Staff:[7] • Location:[8]

• New bed linen was nice. New shampoo and soap was nice.
• The maid service was not good- they did not make up either one of our rooms. The bathroom only had shampoo and soap, no lotion or mouthwash.

“Great location, but not a 3 star hotel. No perks in the bathroom, just soap and shampoo. They do not have real half and half for the coffee in the room or the restaurant. Only choice is the "fake stuff". Maid service was not good; they did not come back to our room after their first knock at the door.”

Nov 27, 2007 by Mary from Bedford, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The staff and location.
• They were remodeling and pool was closed.

“I always stay there.”

Nov 27, 2007 by Atl from Baton Rouge, LA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Feel like you're staying in an upscale hotel.
• Limited parking.

“Check in was quick and easy and so was check out. When attempting to check out via the TV service, I rec'd an error, so I had to go by the front desk. You can call to check out, but I didn't think of that at the time. Appears to be limited parking. During the weekends there is free parking across the street in a parking garage. But, I thought I heard the clerk say it's free on the weekends. Whether you pay or not to park across the street, I wouldn't park anywhere other than the first row on ground level. The way the garage is constructed if you park any where else your car is hidden from view. I thought it would be ideal for a thief. Our room was clean and suited us fine, but we were dead tired when we arrived. The hotel restaurant closes at 10pm, but when we went down to dine there just before 9 pm, we were told it would be a 45-minute to 1-hour wait because they did not have enough staff. There were only 2 or 3 tables occupied at the time. So, we left the hotel and dined elsewhere. We did not try the restaurant for breakfast the next day, because I thought the prices were a little high for what you got. The local paper is part of your charges, so it will be waiting at your door in the morning. That's nice since the husband (me) needs something to do while waiting on the wife to get ready. Overall, I would stay there again, but if I were staying during the week I would call the hotel to ask about parking first. There are few other hotels close by and if they have free parking all the time, I might try them instead.”

Nov 21, 2007 by Becca from Salina, KS
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was very friendly and the rooms were clean, and beds were comfortable.
• I can't think of anything I didn't like.

“We would stay at the holiday Inn ft smith again. The staff was very helpful when we had questions about things to do in ft smith and the rooms were very clean and the beds were comfortable. The hotel is in the final stages of renovation, and the hallways had clutter all over the carpeting. We did have to maneuver around a lot of things when taking our luggage to our room. All in all it was a perfectly great stay.”

Nov 13, 2007 by Kenny from Lakeview, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Warm friendly atmosphere and staff. Clean well kept appearance.
• Parking.

“An enjoyable place to stay.”

Nov 1, 2007 by Stephen from Little Rock, AR
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Quiet.
• Short room service hours.

“Nice hotel undergoing some refurbishments. There is no gift shop with typical needed items and there are no shops nearby. This is a good generic hotel with a full service restaurant and room service albeit with limited hours. The beds are very comfortable and the cable service gets most of the major networks.”

Oct 25, 2007 by Bruce from Amarillo, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The rooms were beautiful and the lobby was pretty.
• The coffee at the restaurant was the worst coffee I ever tasted. I think the creams were soured.

“This was a very nice hotel. I would definitely stay here again and would recommend to friends and family.”

Oct 21, 2007 by David from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Friendly staff.
• Undergoing a remodeling; parking can be a problem.

“Although not located in the most convenient part of town, the hotel makes up for it in quality of the rooms, features and friendly staff. The hotel is currently undergoing a renovation that will make it even more of a great option in the future.”

Oct 17, 2007 by Kim from Amarillo, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• We were given a jr. Suite, which was really nice.
• The room service forgot our drinks, and our salad dressing, but they did bring them up to us. The food was good.

“We thought the hotel was very nice. They gave us a jr. Suite. It was great. The breakfast buffet was fresh and tasty. We enjoyed our stay.”

Oct 14, 2007 by Joyce from Humble, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The location, room, lobby area were all great.
• The bed was too high. I felt like a kid trying to climb into it.

“Hotel is superb. The location is great for the history fans of Ft. Smith. I was there on vacation, but noted that the convention center is next door, which is a great place.”

Oct 11, 2007 by Alan from Harrison, AR
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[8]

• Good climate control in the room.
• No refrigerator, no microwave, mildew stains in bathtub.

“The hotel was undergoing renovation; the common areas were hot and stuffy, but a/c in rooms was fine. Rooms are small, with no fridge or microwave. Pre-renovation rooms had mildew in the bathrooms and broken fixtures.”

Oct 9, 2007 by Christine from Searcy, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The lobby waterfall was lovely. The staff was polite and helpful.

“While we were there, they were renovating the hotel. It was still a very nice place to stay. The indoor pool and spa were nice. Especially since it would have been too cold to swim outside. Everyone who worked there was very courteous and helpful. I would stay there again.”

Oct 6, 2007 by Terry from Scottsburg, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Excellent staff, went out of their way to accommodate us.
• Location in city center very few facilities in city center.

“Overall, excellent stay. Would like to have refrigerator in rooms and motel location should be by more activities but had a wonderful stay.”

Oct 2, 2007 by Jessie from Mcalester, OK
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[3]

• Executive suite was roomy.
• Three towels, one shampoo, for three people, no hair drier.

“Currently being remodeled. The updating of this hotel and the addition of the Marriott next door are helping revive this part of town. On our approach to the hotel, we were concerned when we saw the tattoo parlors and bail bond offices, but we were told that FSPD and hotel security are working to keep the area safe (not that there were ever any significant safety issues in ft. Smith anyway). Hope the area will benefit from the re-gentrification of this hotel and the new Marriot, in addition to added security measures. We'd stay there again.”

Oct 2, 2007 by Robin N. from Pearcy, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• New, in the process of remodeling.
• Nothing bad to say.

“Very clean, friendly, and recently remodeled.”

Sep 20, 2007 by Stephen from Carolina Beach, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very nice hotel. Located right in the heart of downtown.
• If was not close to the interstate (which made it somewhat inconvenient).

“This hotel is top notch. They are in the process of remodeling, but it was worth the small hassle. If you are traveling cross country, please note that this hotel is approx 5 miles off of INT 40.”

Sep 19, 2007 by Sandy from Forney, TX
Overall Rating: 5
Cleanliness:[3] • Staff:[10] • Location:[10]

• The staff was very nice.
• The hotel was under construction.

“The hotel would have been great had it not been under construction. The hotel should have shut down and finish renovations prior to letting guest stay. The staff was very nice, the room was clean. However, lost of people working and the hotel look very messy and unkept due to clutter of re-construction.”

Sep 19, 2007 by Michelle from Huntsville, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel had a great location. Clean, comfortable and well lay out.
• Parking was limited but well lit.

“This hotel was a very nice 3 stars. Hotel was well lay out and the perfect size. Staff was very friendly at check-in. Room was clean and comfortable.”

Sep 7, 2007 by Mary from Bedford, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• The indoor pool and spa.
• It was under some construction one spa was not working.

“The staff is great and the location is perfect very pretty I love to stay there.”

Sep 5, 2007 by Ira from Memphis, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very attractive room.
• The water is too harsh.

“The hotel is very conveniently located downtown within walking distance of the historic district. The staff is very attentive and will more than willing to accommodate your needs.”

Aug 26, 2007 by Chuck from Olathe, KS
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• I loved the lobby/waterfall and the free Wi-Fi.
• It's in need of a remodel, which it is undergoing.

“Good location in Downtown Ft. Smith. Obviously caters to business travelers and is nicely decorated. I'd stay there again.”

Aug 16, 2007 by Lynda from Houston, TX
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[7]

• Beautiful place, with waterfall in lobby.
• Location.

“Even though the location was close to what I needed, being in the downtown area was very noisy. Clubs with live bands played until 2:00 a.m. It likes sleeping or I should say not sleeping next to a disco with the thumping all night.”

Aug 2, 2007 by Gail from Dallas, TX
Overall Rating: 3
Cleanliness:[7] • Staff:[8] • Location:[8]

• People were very welcoming.
• No room service from Friday to Sunday when we checked out. Really a big deal when you have no clean towels, no cups for coffee maker, etc.

“They are upgrading rooms, but they started with smoking rooms, why? Those people will only burn holes, stink up the room, etc. Next time I will definitely call the lobby to request that my room is cleaned. We did go by the front office and request towels. We explained that we had not received room service that day and that we had been gone from our room 8 AM to 4 PM. What a disappointment!”

Aug 2, 2007 by Bob from Rantoul, IL
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[6]

• Not a thing.
• Poor housekeeping.

“This was a mess dirty room. One towel and wash cloth for 2 people is not a cheap way to go. Dog treats left over from person before was not appreciated. Lack vacuuming or just lazy I don't know but glass in foot two days in a row was not real easy to overcome. Left over cork screw left over from the party before. This is a poor excuse for a holiday inn. We have stayed at several in the past but this one was the worst by far. This one would not even give us a check out receipt.”

Jul 29, 2007 by Brandon from Oklahoma City, OK
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice beds.
• Gym only had cardio.

“Nice stay, location was questionable, however did like the hotel and would recommend it.”

Jul 20, 2007 by Brenda from Shreveport, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staffs are fabulous.
• The carpet looks greasy (it's old).

“I loved my stay because the staffs were fabulous in a caring, attentive, professional manner. The rooms were clean. I had to change rooms because of a fear of heights and the staffs were wonderful. I am a filmmaker and I've told everyone I know how great they treated me.”

Jul 18, 2007 by Marina from Edgewood, NM
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Quiet for sleep, easy internet service, and fabulous staff.
• Under renovations.

“Room was very nice and quiet. Staff was friendly and could not be more helpful. Easy to get to, but a bit far from I-40. We felt totally safe.”

Jul 10, 2007 by Pamela from Rogers, AR
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Lobby area attractive as well as looking out over atrium.
• Having to park across street in garage.

“Nice, clean and everyone genuinely friendly. Room service rough around the edges meaning that the details were lost. No cream was given when asked and took longer than told over phone.”

Jul 6, 2007 by Betty from Marietta, GA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Bed very comfortable, liked coffee and type of coffee maker, good AC.
• Lobby was somewhat drab.

“I would use it again if in the area.”

Jun 28, 2007 by Bryan from Mustang, OK
Overall Rating: 2
Cleanliness:[7] • Staff:[2] • Location:[7]

• Room was fairly clean.

“The place was a mess. The water pipe had broken and flooded the whole hotel lobby. Check in was a joke. The hotel was full of noisy fans trying to dry out the carpet. The wait staff at the restaurant was awful. Not staying there again.”

Jun 22, 2007 by Sarah from Woodstock, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The breakfast bar.
• Not much parking next to hotel had to use parking garage across street.

“It was ok but not for a romantic getaway. Some of the extra didn't work like sauna or one whirl pool. Spoke to staff and said the hotel was 25 years old and should be remodeling it soon. No exhaust fans in the bathroom. But in all the stay was fine.”

Jun 21, 2007 by Nate from Russellville, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view.
• Parking.

“I'm from fort smith and the people there are great!”

Jun 20, 2007 by Jenny from Hot Springs, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was great, so were the rooms.

“I was very pleased all the way around!”

Jun 13, 2007 by Billy from Strawberry Plains, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“This hotel was great everything was perfect from check-in to check-out. The only problem was parking across the street.”

May 29, 2007 by Sue from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Comfort, friendly employees, great pool exercise facilities.
• I liked everything about the hotel.

“From the time we arrived everyone did their best to make us comfortable and see to our needs. The room was beautiful with comfortable beds and pillows. My companion sleeps sitting up and they had a comfortable recliner in the room for her.”

May 24, 2007 by Robin from Jacksonville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Indoor waterfall, pleasant on the eyes.
• Hosting prom when we arrived and there were teenagers everywhere.

“The hotel was nice, upscale, very comfortable, and clean and I would stay again and recommend this hotel to anyone traveling to Ft. Smith, Ark.”

May 24, 2007 by Steve from Kennewick, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very friendly & hospitable staff.
• Nothing negative.

“Staff goes out of their way to personally greet guests, inquire if everything is ok, and ask if there is anything they can do. Short stay, but we sent our dither home from college & made sure she stayed in that hotel. It's a beautiful facility with incredible people & obviously attentive management. Highly recommend this facility.”

May 20, 2007 by David from Houston, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[6]

• The room was particularly large for the price. King bed.
• The 1970's era decor in the lobby needs updating.

“Good place to stay at.”

May 16, 2007 by Bob from Fort Scott, KS
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[6]

• Very friendly staff and excellent beds.
• Location or view was not great.

“Very pleased with this hotel overall.”

May 15, 2007 by William from Pittsburg, TX
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[5]

• Price, comfortable beds.
• Lobby carpet worn. Air conditioner had knocking noise.

“Excellent buy for the money.”

May 14, 2007 by Michael from Norman, OK
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• Gave us later check out time.
• The snack area/computer room.

“I pleasure to stay at the holiday inn in fort smith and I will stay there again.”

May 13, 2007 by James from Jacksonville, FL
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• Location.
• Worn out.

“This hotel is in a great location, but needs an interior facelift. Rooms are dated.”

May 5, 2007 by Jerry from St. Clair, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• My son said "This is the best Hotel where we have ever stayed¿.
• A lot of walking to the room.

“Nice an friendly.”

Apr 24, 2007 by Jared from Edmond, OK
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Good view and good location.
• Thin walls & I was placed by the elevator.

“This holiday inn was nice for the price. The view was excellent, and my group was meeting just 3 blocks from the hotel location. The room was spacious, but lacked in aesthetic design. However, I did have a very nice view out of my full window.”

Apr 20, 2007 by Michelle from The Colony, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[3]

• Child friendly, front desk staff helpful.
• Restaurant staff was rude and unhelpful. Closed early after telling us they served until 9:45. We arrived at 9:20 and were turned away.

“The hotel itself was child friendly, but the location was a little difficult. They did not have an available room when we arrived. After about a 20 minute wait, we were given a room and a complimentary dinner.”

Apr 19, 2007 by Rebecca from Mustang, OK
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Cheerful staff, waterfall inside.
• Coffee spots on bathroom floor (did not mop), torn up carpet when got off elevator 3rd floor.

“Receptionist very friendly, restaurant waiter very friendly, good location for site seeing old fort, belle isle, historic museums. Right next to convention center. 5 winerys within 45 minute drive. Ft Smith Neet place to see and experience.”

Apr 19, 2007 by David from Long Beach, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[6]

• Friendly staff.
• I was charged for my stay by the hotel. I had to tell them I already paid.

“Pool, spa, and exercise room were less than I expected. The whirlpool and sauna did not work. The air conditioner had a bad odor. The hotel needs maintenance.”

Apr 9, 2007 by Katherine from Fredericksburg, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• We very much enjoyed the glass elevator and waterfall in the lobby, as well as the courteous staff.
• The only thing we didn't like was the wine selection for room service, though the food was quite good.

“This hotel met or exceeded our expectations.”

Apr 5, 2007 by Stewart from Memphis, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean rooms, facilities, quiet.
• Parking is limited to parking garage or street (meters) start at 8:00 am ; Auto wake up call did not work. Otherwise.

“Nice place for business traveler. would go again.”