User Reviews for Hyatt Regency Crown Center

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Dec 14, 2009 by Tony from Winfield,KS
Overall Rating: 9

• Amazing views and wonderful staff!
• $15 per day parking fee...

“This hotel was truly breathtaking offering amazing views of downtown KC as well as great access to the Crown Center experiences! If you get the opportunity I would definitely recommend drinks in the rotating restaurant overlooking the nighttime downtown KC skyline. Very beautiful! The room was about what you would expect from a 3 or 4 star hotel, well appointed and clean with a comfortable bed and a mound of pillows. "The Link" covered walkway offers a great way to get out and stretch your your legs without being subjected to the elements.”

Dec 2, 2009 by Romeo from Richmond Heights,MO
Overall Rating: 4

• Unfriendly staff, non customer-service oriented at front desk.

“Room was hot on arrival and A/C never worked. When we finally called for a maintenance person, he was extremely friendly, but air was locked at an unreasonably high temperature. Water pressure in shower was low.”

Dec 1, 2009 by Tracy from Saint Marys,KS
Overall Rating: 10

• The lobby was comfortable. The restaurant was unique. The staff was fabulous.
• I had to pay and additional $15 for parking. There were no other options.

“The hotel was relaxing and worth the money. We went to KC as a family to enjoy ourselves and the purpose was accomplished. The staff and atmosphere of the hotel from top to bottom was excellent.”

Nov 30, 2009 by Connie from Sioux City,IA
Overall Rating: 10

• Everything. Staff was great.

“Everything was very much what I would expect out of a four star hotel. Valet parking was $15.00 per night, which I didn't think was bad for the area. Valet attendants were friendly and quick. I never like having to pay for internet, I'd say that was the only down fall.”

Oct 28, 2009 by Tracy from Springfield,MO
Overall Rating: 10

• Total luxury package at reasonable price.
• Charges for parking in the hotel garage.

“Extreme luxury with every need attended to.
I just wondered how many of the people checking in while i was were paying almost 3 times as much as i was. Thank you Priceline!”

Oct 27, 2009 by Michael from Oakland,TN
Overall Rating: 8

• Covered parking, fast elevators, and a easy check in and out.
• No free internet access (wired or wireless) $10/day with T-Mobile.

“It was matter of fact. I was there two nights, and did not spend much time in the hotel. I did not attend a function there.”

Oct 19, 2009 by Daniel from Windsor,CO
Overall Rating: 7

• The pool for the kids.
• Location was not central for a vacation.

“I would stay here again, but I wouldn't expect to walk anywhere, there didn't seem to be anything to do other that participate in a conference at the hotel.”

Sep 29, 2009 by Mary from Des Moines,IA
Overall Rating: 10

• Nice rooms.
• Plumbing made a lot of noise.

“A
comfortable stay.”

Sep 22, 2009 by A from Joplin,MO
Overall Rating: 4

• Convenient location.
• Rooms weren't very nice, very expensive parking.

“The common areas were
OK but the rooms were not 4 star quality at all. The bathrooms were dingy and I was not comfortable letting my 1 year old on the floor of the room. The parking was ridiculously expensive as well.”

Sep 10, 2009 by Dot from Des Moines,IA
Overall Rating: 10

• The bed and the room decor were wonderful.
• No coffee maker in the room.

“This hotel is an excellent option for a weekend getaway. The bed was very comfortable and the room was tastefully decorated. The staff were attentive and helpful.”

Sep 10, 2009 by Judy from Des Moines,IA
Overall Rating: 5

• Beautiful hotel and nice location.
• Check-in took over 30 minutes and couldn't get into room until after 7 pm.

“I have stayed at this hotel twice before and had great experiences, so it was a treat to be there again. But, if this had been my first stay, I definitely would not go back. We arrived at 5:00 pm and waited in line for about 10 minutes to check-in. Once we got to the counter, we were told that the hotel was full and the person checking us in kept disappearing into the back room. I am assuming to see what rooms were open. After another 20 minutes, we were told they had a room with a king bed, but we had asked for 2 doubles. After another 10 minutes or so, we were told they did have a room but it would not be ready for us for an hour. An hour and a half passed and when we checked back a room had just become available. The clerk informed us that she had to go to dinner in between the time we spoke first and when the room was finally ready. When we went to the only restaurant that would come close to feeding 2 adults for $30, we were left sitting at a table for another 30 minutes before we were acknowledged by a waitress. The place was not busy at all and there were 2 bartenders and 3 waitresses that we could see. As we were hungry, we had already placed our order at the bar, but we stood there for about 10 minutes, being passed constantly by one of the bartenders before he finally stopped and asked if we had been helped. Then we were unable to check out via the online system in our room, so we ended up in line again for another half hour to settle up. When we told them about our negative experience, they took / confirmed our contact information and we were told a manager would be in touch with us. That was 3 days ago and no word yet. Too bad, this is a better hotel than this visit showed.”

Sep 10, 2009 by Brandon from Lincoln,NE
Overall Rating: 9

• Really nice bed, clean room.
• You had to pay for everything! The AC wasn't working right because the thermostat was to close to the vent.

“Nice place, just not for me.”

Sep 7, 2009 by Derek from Richwood,OH
Overall Rating: 3

• We enjoyed the pool and hot tub.
• Staff was not friendly. The air conditioning didn't work.

“My wife and I have stayed in the same hotel before and were very disappointed this time. The staff seemed agitated to help us with our questions. The air conditioning stopped working in the middle of the night. The room smelled like vomit. They no longer had a wet bar. Everything costed an outrageous amount of money. For example $10 to use the high speed internet or $5 a minute in the business center to use mapquest.”

Sep 7, 2009 by from Franklin,TN
Overall Rating: 5

• Easy to get to.
• Very sterile.

“Standard hotel.”

Sep 5, 2009 by DeWitt from Omaha,NE
Overall Rating: 10

• The rooms obviously had been recently updated and were very nice and comfortable.
• No coffee pot in room.

“We enjoyed our stay and would definitely choose this property again if in the Kansas City area.”

Sep 4, 2009 by Terri from Wentzville,MO
Overall Rating: 10

• Very clean and well maintained.
• Food was very expensive.

“We had a very pleasant stay and would stay there again.”

Sep 1, 2009 by Kris from Wheat Ridge,CO
Overall Rating: 8

• Clean, friendly, nice bathroom, fast elevators.
• Parking was expensive and
  I didn't know
  I would have to pay that.

“This hotel is clean, attractive and close to some nice shopping and restaurants. The parking cost $14 a day which I didn't know about in advance.”

Aug 17, 2009 by Janet from Springfield,MO
Overall Rating: 10

• This hotel is very clean and the beds are nice.
• There is no free anything, coffee breakfast but it's upscale so that's what you get.

“This hotel is a great deal on Priceline.”

Aug 16, 2009 by Jennifer from Midwest City,OK
Overall Rating: 7

• The view of the city from our floor.
• Having to pay $15 to park without knowing ahead of time (no free parking nearby).

“Nice hotel in a business area. Lots of rooms so the line to check in and out was the longest I've seen. No free parking around that I knew of so you had to pay $14.50 to park in their garage or $18 for valet. Not good for budget-minded families. Always lots of people around for conventions, conferences, etc. but room was quiet during the night. Great hotel.”

Aug 13, 2009 by Kevin from Wichita,KS
Overall Rating: 3

• View from the room.
• 19" Tube Television. Had to call twice to get liner for ice bucket. Ice machine on floor was out of service.

“This is the third time I have stayed at this Hotel. The only thing they have in their favor is their location to downtown and Crowne Center.”

Aug 13, 2009 by Sally from Roanoke,VA
Overall Rating: 4

• It had a nice bathroom.
• It was very outdated.

“It's very outdated. The whole hotel was warm. Couldn't cool our room off. Our first room bad. The second room they moved us to was a conference suit with a bed that folded out of the wall. The third room was adequate.”

Aug 12, 2009 by Allen from Sandsprings,OK
Overall Rating: 5

“Plumbing backed up in sink the 1st 2 days they changed our room it was better.”

Aug 9, 2009 by Beth from Topeka,KS
Overall Rating: 9

• The front desk clerk was extremely friendly and helpful.
• Finding a place to park while checking in.

“The hotel was clean and well maintained. It was convenient for the purpose of our stay and the staff was great.”

Aug 8, 2009 by Becky from Lebanon,KS
Overall Rating: 10

• Location and cleanliness.

“Wonderful.”

Jul 25, 2009 by Jason from Kechi,KS
Overall Rating: 9

• The view of downtown KC was GREAT!
• Parking was inconvenient.

“Great location for being near the Power and Light District, as well as the Sprint Center. The accommodations were excellent; the staff very helpful; and the room very comfortable. Slept like a baby!”

Jul 24, 2009 by Pauline from Swansea,IL
Overall Rating: 6

• convenience, pool
• misleading star rating, bathroom was not up to par, slight order in room

“Front desk exceptionally nice as well as valet. Family enjoyed pool. Room had slight odor therefore we weren't sure of the cleanliness. Bathroom was perhaps up to 2 star standing-- I am really keen on bathrooms and this one was a great disappointment. Rooms need updating.”

Jul 14, 2009 by Karin from Overland Park,KS
Overall Rating: 8

• The kids stayed at the pool until it closed, then next am!
• There were no inexpensive parking options nearby.

“Super location, close to Crown Center, entertainment, shops, dining. Coffee in room would have been nice.”

Jul 7, 2009 by Angie from Wichita,KS
Overall Rating: 9

• The room and bed were very nice and comfortable.
• The check in desk only had 1 agent available and we finally opted to self check in.

“Hotel was expected as a 4 star hotel. The room and bed were very nice and comfortable. The only complaint was there were not enough plug-ins available for cell phones/laptops, etc. The restaurant was commensurate of a 4 star hotel and was quite enjoyable - rotating restaurant and watched a storm and fireworks.”

Jul 6, 2009 by Susan from Minnetonka,MN
Overall Rating: 8

“Very good location, got a room with a great view of the city.”

Jun 16, 2009 by Kat from Rogers,AR
Overall Rating: 10

• This was a great location and connected to the link.
• There was construction occurring on some floors.

“This hotel had everything you would need near by or within walking distance. It is close to the power and lights district, the arts district, and has convenient parking.”

Jun 12, 2009 by Craig from Florissant,MO
Overall Rating: 10

• Affordable luxury.

“I have stayed at the hotel several times and always been impressed.”

Jun 10, 2009 by Sean from Siloam Springs,AR
Overall Rating: 10

• Newly renovated, very clean, and convenient!
• Parking costs are high.

“A great place to stay while visiting KC. Rooms are newly renovated and include refrigerators, iron & ironing boards, etc. Clean and quiet - very comfortable.”

May 14, 2009 by Gloria from St Louis,MO
Overall Rating: 10

• Staff was very friendly and facility was very clean.
• No coffee pot in the room.

“This hotel was great. The staff was extremely friendly and helpful. The room and all facilities were very clean. Beautiful view from our room overlooking the city and Crown Center.”

Apr 29, 2009 by Angie from Springfield,MO
Overall Rating: 10

• Very accommodating, friendly and helpful - close proximity to other facilities and entertainment.

“They treated us wonderfully, it was extraordinarily clean and comfortable.”

Apr 23, 2009 by John from St. Louis,MO
Overall Rating: 9

• My room had a terrific view.
• Parking is a bit inconvenient.

“The Hyatt always meets my needs.”

Apr 22, 2009 by Ray from Sedalia,MO
Overall Rating: 10

• Not a thing I can think of.

“If you want a top quality hotel with comfortable accommodations and friendly service, you found it here at the Hyatt Regency!”

Apr 17, 2009 by Geo from Joplin,MO
Overall Rating: 10

• Everything from the start of my stay until
  I left.

“I
was very impressed with the whole experience and would say that its one of the nicest places
I have had the pleasure to stay.”

Apr 9, 2009 by Paul from San Antonio,TX
Overall Rating: 7

• Location.
• Concierge.

“I do not think this was a 4 star hotel, at least not the accommodations I had.”

Apr 8, 2009 by Jeff from Cumberland,IN
Overall Rating: 8

• Easy access to stores.

“Very nice hotel. That was 2 days parking and who knows what all. Having to pay to use the business center! The hotel was clean well staffed and great room and bed.”

Apr 8, 2009 by Sarah from Kearney,NE
Overall Rating: 7

• Got to stay on the 30th floor - very cool.
• Shower did not work which I did not discover until too late.

“Nice hotel back in the day. Rooms have been updated, but still needs work. Parking was too expensive.”

Apr 3, 2009 by Sally from Madison,WI
Overall Rating: 10

• Beds were the best I've ever slept on! Quiet room on 24th floor.
• It was perfect!

“Located a walkway away from Crown Center shopping plaza. Great public spaces. $14 for self-park.”

Mar 30, 2009 by William from Keosauqua,IA
Overall Rating: 10

• Amenities, location and well kept.
• Ease of internet connection and totally frustrating.

“Great location and easy to find. A very comfortable and relaxing place to stay.”

Mar 25, 2009 by Cary from Mabelvale,AR
Overall Rating: 9

• My teenage daughter loved the fact there was an anime convention ongoing, I liked they put us in a room far from the people attending.
• How expensive the breakfast at the hotel was.

“Very pleasant staff. Nice room. Great views.”

Mar 22, 2009 by David from West Point,NE
Overall Rating: 9

• Located and close to things we wanted to see.
• Paying for parking!

“Nice complex and I would recommend this hotel to family and friends.”

Mar 17, 2009 by Richc from Kansas City,MO
Overall Rating: 9

• Location of city.
• The restaurant had bugs.

“Great hotel.”

Mar 17, 2009 by Mark from Kaukauna,WI
Overall Rating: 8

• It was linked to all the downtown attractions via a indoor walking link.
• The indoor pool was too small, simply a entrance ot the outdoor pool and no contential breakfast.

“Upsacale hotel with nice amenities. The front desk clerk was excellent and very helpful. Nice feature of having an indoor/outdoor pool, however the indoor pool was simply a small area with access to the outdoor pool. However, the pool was well heated. Parking was $14.50/day with in and out privileges.”

Jan 28, 2009 by Elizabeth from Emporia,KS
Overall Rating: 10

• Excellent restaurant.
• Long walk to parking.

“We had a three night stay and our room was always spotless and ready for us. Loved the restaurant especially the Peppercorn Duck. They treated us like royalty.”

Jan 26, 2009 by Jeff from Michigan City,IN
Overall Rating: 10

• Very clean, great workout facilities.
• Excessive charge for internet connection.

“Beautiful hotel. Typical for Hyatt in quality. Not much within walking distance. Power and light district is a short drive away. Staff was very friendly.”

Jan 25, 2009 by Lana from Pratt,KS
Overall Rating: 7

• Nice room/view, shuttle to events.
• No continental breakfast, no coffee pot in room, pool/hot tub need updated

“The staff was friendly and our room was nice with a great view. I did not like that we had to pay $14.50 to p ark our car. On the other hand, the shuttle to the Sprint Center was nice. Our room didn't have a coffee pot and their wasn't a continental breakfast. The lounge had terrible, overpriced food and drinks. If I had paid full price for that room, I would've been really upset.”

Jan 19, 2009 by William from Omaha,NE
Overall Rating: 7

• Very comfy, and friendly.
• Cost for connecting to check e-mail is unacceptable.

“Not business traveler friendly as compared to other motels of lesser quality.”