User Reviews for Marriott Kc Country Club Plaza

Research User Reviews for Marriott Kc Country Club Plaza (1-20 of 417)

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Nov 18, 2009 by Peggy from Grinnell,IA
Overall Rating: 9

• Romantic, clean, relaxing, staff, location.
• No free wireless internet in room.

“3.5 star hotel met expectations except no free wireless internet in room and parking was not validated.”

Oct 19, 2009 by Cody from Omaha,NE
Overall Rating: 10

• We had an issue and they made it right. Right away.
• The hot tub was too hot one day and too cold the next.

“Very nice. Great view of the Plaza.”

Oct 15, 2009 by Jim from Omaha,NE
Overall Rating: 6

• Friendly front desk.
• Room heat system was poorly designed.

“It was OK for our one night anniversary celebration. Room was clean. Bathroom was cold because of location of heating system. There was no refrigerator or microwave in this king size suite. Complimentary tea was missing.”

Sep 25, 2009 by Kathy from Carmel,IN
Overall Rating: 7

• Location.
• More amenities in room.

“Good location, and clean.”

Sep 17, 2009 by Dustin from Wellsville,KS
Overall Rating: 9

• Love the free shuttle!
• Room Service was pricey.

“Would definitely stay again.”

Sep 3, 2009 by Kim from Wichita,KS
Overall Rating: 9

• Cleanliness.
• Overpriced valet.

“Nice room, and a nice staff.”

Aug 26, 2009 by Matt from Bentonville,AR
Overall Rating: 7

• Clean Room, Comfortable bed.
• Pay Parking. No Free Breakfast.

“Decent Business hotel, didn't spend a lot of time there. The parking garage and elevators were kind of nasty and stunk.”

Aug 26, 2009 by Sarah from Volga,SD
Overall Rating: 4

• The first night was very clean.
• The second night, the room stunk. At first the night manager said she couldn't do anything about moving us, eventually got moved.

“We sat at the hotel bar for 20 minutes while one bartender served others and the manager watched. The room was very clean but smelled like sewer the second night, the room we got moved to smelled like smoke. They should have a shuttle to the stadium. There were no discounts on breakfast or other meals or drink tickets, or free wireless. Those are usually included in hotels with this reputation.”

Aug 18, 2009 by Cathy from Overland Park,KS
Overall Rating: 8

“This is a nice Marriott hotel.”

Aug 7, 2009 by John from Maryville,MO
Overall Rating: 10

• Awesome customer service!

“Great, definitely recommend.”

Jul 21, 2009 by Bill from Kansas City,MO
Overall Rating: 9

• Staff was great - dealt with the issue below very well.
• The room we had smelled badly of smoke even though the entire hotel was non-smoking. The staff upgraded us to a great room promptly.

“Had they not had another room it would certainly have been a problem since theer was no way we were going to stay in that room. Again, staff was great and our final room fantastic. The room service food was VERY good.”

Jul 4, 2009 by Kris from Newton,IA
Overall Rating: 9

• Well situated, clean, nice, great staff.
• Had to pay for wireless internet.

“Well situated to Country Club Plaza, great room and lobby. Staff was friendly and very helpful on what to do and where to go. Great value.”

Jun 20, 2009 by Beth from St.Marys,IA
Overall Rating: 9

• Very quiet. Comfy beds. Awesome breakfast via room service.

“Very nice place. Newly remodeled rooms. Comfortable beds and linens were immaculate. Quiet halls. Walking distance to tons of shops, entertainment and dining.”

Jun 19, 2009 by Marilyn from Ottumwa,IA
Overall Rating: 10

• Easy access from elevator to room.

“Everyone is friendly. I am handicapped the door man helped me and the luggage up to our room while my husband parked the car. Also they were very helpful with directions around the city. A very good place to stay.”

Jun 17, 2009 by Joshon from Okc,OK
Overall Rating: 9

• Spacious, elegant room, great view, and nice amenities.
• Pool was
  under construction.

“Amazing, one of my best hotel experiences worldwide. Friendly, classy and comfort in the heart of the city.”

Jun 15, 2009 by Gennice from Kansas City,MO
Overall Rating: 6

• Offers alot of services and variety of things.
• Very bad location very small rooms & lobby. Extra small elevators. Parking is across the street.

“Horrible bed but attractive room although small. Great extras and dinning.”

Jun 14, 2009 by Georgena Wilson Beck from Sioux Falls,SD
Overall Rating: 10

• Updated and clean.
• Close to plaza.

“I enjoyed my stay except for the bar area. No one ever served us. Other than that everyone was very pleasant.”

Jun 13, 2009 by Kasey from Florissant,MO
Overall Rating: 10

• Incredible staff. Went out of their way for my young children.
• Parking elevator inconvenient from hotel elevator.

“Loved this hotel. Honestly, they had the nicest staff
I have ever seen! Brought special treats to my room for my children. Room service was excellent!”

Jun 9, 2009 by ZEB (M Aurangzeb) from Omaha,NE
Overall Rating: 7

• Attractive, remodeled rooms.
• Parking is huge pain, adjoining room was terribly noisy, noisy AC.

“Very nice remodeled rooms and lobby area, but parking is a pain, and with a loud air conditioning unit and poor noise insulation in the room it's tough to get a good night's sleep with anyone in the hall or next door.”

Jun 1, 2009 by Bernie from Allen,TX
Overall Rating: 8

• Recently updated. Great location.
• Additional fee for parking ($12) and internet ($12).

“The room was great recently updated great bed and HD TV. I did not like the idea of having to pay for internet access. This is a must for business travelers and should be part of the room rate. It should also be mentioned in the review that there are additional charges and what they will be.”

May 28, 2009 by Tom from Lowell,AR
Overall Rating: 7

• Paint scheme in room was attractive; nice decor feel.
• Lobby was a complete mess as major renovation was underway.

“This is a business oriented hotel that at the time of our late May 2009 visit was in the midst of major lobby renovations. The hotel had no restaurant in operation and meals were served in the coffee shop. The food was good although a bit on the pricey side. The room was clean and attractively decorated . The large LCD TV was a nice touch.”

May 21, 2009 by Connie from Manhattan,KS
Overall Rating: 6

• Shuttle service was timely and convenient.
• Hotel staff/service was sub-par.

“When you check in at 2 am, you expect the bell hop to bring your bags up right away and not have to park the vehicle first and have the guests waiting half hour for their bags. Even worse, without an apology.”

May 21, 2009 by Mike from Chicago,IL
Overall Rating: 3

• Nice room, nice view.
• Interior construction mess.

“Better security in desperately needed in the parking garage, and from the garage to the elevator going from the garage to the lobby. The hotel has potential. The employees seem friendly enough. And their remodeling is a necessary and long overdue inconvenience. But, guests should be forewarned before making reservations.”

May 13, 2009 by Brian from Kirksville,MO
Overall Rating: 8

• Updated rooms.
• Pool area was not clean.

“Nice, updated rooms. Good beds, nice TVs.”

May 9, 2009 by Donna from North Platte,NE
Overall Rating: 10

• Updated room, comfy bed.

“This hotel has been undergoing renovation, since I was here last. The upgrades were very nice. Beds were very comfy. Nice new flat screen TV.”

May 8, 2009 by Alan from Bel Aire,KS
Overall Rating: 8

• Location, staff.
• Tub drained slow, parking charges, internet charges.

“Great hotel, great staff. I have had 3 different rooms on my stays, only one tub drained well. Great location.”

May 6, 2009 by Toni from Wichita,KS
Overall Rating: 4

• Convenience to the Plaza.
• Noisy rooms, could not get robes after management left for the day.

“Great location near the Plaza, but is currently undergoing much needed renovation so bar was at a deli counter. Could not get robes late in the evening, front desk said they were locked up after management went home for the day. Expect much better service from a full service Marriott. Windows need soundproofing, police cars and ambulances on the next busy street kept me awake until 4:30 AM.”

May 5, 2009 by Ray from Sedalia,MO
Overall Rating: 10

• The nice location, friendly staff, comfortable room.

“The hotel is currently going through a remodel and the room were recently done and they are nice! The bed so comfortable, you don't want to get out! Nice, friendly staff and a great location to the Plaza! The complimentary shuttle was very nice!”

May 4, 2009 by Joe from Ballwin,MO
Overall Rating: 7

• Nice area, next to parks and museum. Facility was under reno, but still very nice.
• Renovation activities.

“Nice location, close enough to downtown and restaurants. Room was very nice.
Once renovations are complete it will be much better.”

May 2, 2009 by Geary from Clyde,NC
Overall Rating: 8

• Location was good.
• Under construction, again! No restaurant poor bar poor public area.

“Valet parking is too expensive, hotel is under construction with no restaurant and a poor excuse for a bar. Will be nice when completed.”

Apr 23, 2009 by Faith from Clinton,MO
Overall Rating: 10

• We were upgraded and the room was gorgeous/huge.
• Nothing.

“This hotel is very convenient to the Country Club Plaza. It is undergoing a complete renovation (nearly finished while we were there). The view from our room was of the Plaza and was spectacular. The room was very comfortable, luxurious, quiet. The staff was very accommodating. The gentleman who checked us in upgraded our room (his idea). Nice!”

Apr 17, 2009 by Larry from Topeka,KS
Overall Rating: 8

• Location, cleanliness, service.
• The towel rack in the tub area, my wife and I both banged our heads while entering the bath under the far end of the shower curtain.

“Clean facilities, even when renovating. Quick, competant service. We didn't see the $12 parking fee in the facility descriptions.”

Apr 8, 2009 by Mandy from Maryland Heights,MO
Overall Rating: 10

• Room was newly renovated and beautiful.
• No continental breakfast.

“Excellent place to stay.”

Apr 2, 2009 by from Nashville,TN
Overall Rating: 5

• The room was very comfortable.
• Pool was closed, lots of renovations going on.

“Once the renovations are completed this will be a fairly nice hotel.The shuttle to area attractions was very handy.”

Apr 1, 2009 by Ron from Topeka,KS
Overall Rating: 10

• Great location. Wonderful staff. Nicely remodeled room.
• No problem.

“We had a very nice stay. Lobby and public areas were being remodeled as was the pool, so these areas were not available. Fitness center nice but equipment dated.”

Apr 1, 2009 by Brian from St. Louis,MO
Overall Rating: 10

• The location.
• The price for parking.

“It was great! The hotel staff was extremely helpful and happy.”

Mar 30, 2009 by Bob from Springfield,MO
Overall Rating: 8

• Rooms had large flat screen TV with local hd.
• Public areas were under renovation.

“The rooms are beautiful and the beds comfortable. The hotel was under renovation so that public areas were a mess and there was only a skeleton crew working the desk. Maid service was spotty. I had a partially made bed one day.”

Feb 11, 2009 by Daphne from Colorado Springs,CO
Overall Rating: 2

• The hotel was clean and the beds are comfortable.
• Management was rude, there was construction going on in the hotel and no water pressure for one day.

“I will never stay there again.”

Feb 4, 2009 by Stevie from California,MO
Overall Rating: 1

• the bed was comfy but thats all i liked!!
• room small,pool ice cold,no fridge,no children channels on tv, no fan in bathroom,no seating in room,hotel is falling apart!

“I will NEVER stay here again! Not kid friendly, pool was like ice, hot tub was almost empty and sprayed you in the face, the walls were literally crumbling, the hotel smelled like sewer everywhere, separate elevators for different floors, Internet didn’t work, parking was really small, it was close to a really bad neighborhood, no shuttle to crown center as I was told, overall I hated it and I’m pretty laid back!! No fridge even holiday inn has that.
”

Feb 2, 2009 by Joni from Clay Center,NE
Overall Rating: 9

• Very attractive.
• Wished the room was a little bigger.

“Would highly recommend and will stay there again.”

Dec 4, 2008 by Eric from Columbia,MO
Overall Rating: 10

• Location, staff, complimentary shuttle.

“My wife and I had a great experience at the Marriott. The room was nice, the staff was great, and a complimentary shuttle to and from the Plaza was fantastic.”

Dec 4, 2008 by Mike from Boulder,CO
Overall Rating: 10

• Accommodating staff that helped us pick (and change) the best room for our family (5).

“The hotel staff was very accommodating when we arrived (late). They made recommendations on different kinds of rooms. We initially chose one that faced the lights of the plaza (for the kids) but when we realized the room was too small for the 5 of us, they got us a new room with two double beds and sheets/blankets for our air mattress in minutes. Very friendly.”

Dec 2, 2008 by Greg from Carthage,MO
Overall Rating: 1

• Beautiful lobby and public areas.
• Did not have cots or roll away beds available.

“The hotel was nice, clean and very inviting. The lack or unavailability of a roll away in our situation led one person in our group to sleep on the floor. Additional blankets and pillows were provided. Floor near window very cold and drafty. Not a pleasant night sleep.”

Nov 30, 2008 by Warren from Chesterfield,MO
Overall Rating: 0

• Great location.
• Found someone else's dirty socks in the room. They charged for internet access for my computer in the room.

“Elegant appearing. Very impressive public areas. The room was decor was good but not elegant. I would not hesitate to recommend for a business traveler.”

Nov 30, 2008 by John from The Woodlands,TX
Overall Rating: 9

• Price.
• Dining room service.

“Dining room service (wait staff) on Sunday morning was poor. Bar service, Saturday evening, was between poor and adequate. Overall the hotel looked a little run-down. The room was clean and the shuttle service very good.”

Nov 5, 2008 by Jan
Overall Rating: 10

• Staff went out of their way to be helpful. You don't see that a lot any more.
• Last time I stayed parking was free, this time they charged $7.00 per day.

“Overall, hotel and staff were great. My husband left his cell phone charger. I called on Tuesday they located it and are putting it in the mail. Other than having to pay for parking this time, I'd go back again.”

Sep 11, 2008 by Travis from Las Vegas, NV
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[10]

• Location was nice.
• Ruined wedding night and very rude.

“I will never stay at another Marriott as long as I live. They ruined our wedding night and the staff was extremely rude. I will be writing to the GM of Marriott.”

Sep 9, 2008 by Happy Camper
Overall Rating: 10

• Fantastic, clean and crisp bedding!

“The room was clean. The bedding was great - crisp and clean linens, plenty of pillows and none of those nasty beds cover. I got hooked on the body and bath hair products that were in the room - that's the only shampoo and conditioner I used then. Not right on the Plaza, but within a short walk from it. There was a free shuttle bus that takes guests to and from the Plaza. Great place.”

Sep 9, 2008 by Ramon from Mohave Valley, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The hotel staff was courteous, professional, and helpful.
• The room was a bit outdated.

“Wonderful staff but rooms may need updating.”

Sep 5, 2008 by Margaret
Overall Rating: 9

• Nice casual bar with friendly service.

“I will use this hotel on return visits.”