User Reviews for Sheraton Suites Kansas City

Research User Reviews for Sheraton Suites Kansas City (1-20 of 279)

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Oct 25, 2009 by Kelsey from Oak Grove,MO
Overall Rating: 10

• Nice rooms and
  like a small apt.
• Paint in tub was chipping.

“Clean, spacious and
had nice views.”

Oct 7, 2009 by Jay from Pleasant Hill,IA
Overall Rating: 9

• Room layout was very nice - separate bedroom - and the plaza location was close to some of my wife's favorite shops.
• Had to get three different sets of keys made before we got some that worked, and the staff seemed to blame us for them not working.

“Very nice and clean hotel in a great location. This type of deal is why I use Priceline for all of my leisure travel.”

Sep 17, 2009 by Dave from Mill Creek,WA
Overall Rating: 9

• Rooms were nice. Staff was courteous.

“Good hotel!”

Sep 2, 2009 by Kay from Manhattan,KS
Overall Rating: 10

• Beautifully decorated and great location and staff.

“It is perfectly placed in the Kansas City Plaza. Within walking distance to many shops and restaurants. The staff worked very well with us to compromise on our check-out time, due to our children's nap time. Great hotel for a small price.”

Aug 29, 2009 by Brian from Oklahoma City,OK
Overall Rating: 10

• Staff was excellent, price was good.
• Did not include breakfast.

“Excellent staff. Clean rooms. Good location. I would recommend.”

Aug 28, 2009 by Monika from Sheffield,IL
Overall Rating: 10

• The staff was great and the accommodations spectacular.
• Lots of construction on that block was making their internet service slow.

“Great job on every level. We really enjoyed our stay. Wish it were longer though :)”

Aug 21, 2009 by Sue from Fayetteville,AR
Overall Rating: 9

• Location, suite--2 rooms.
• No Internet connection/ couldn't give us directions to hotel on phone.

“Good facility--a little lacking in staff training.”

Aug 18, 2009 by Mike from Kansas City,MO
Overall Rating: 7

• Location and price.
• Pool and hot tub.

“No time.”

Aug 12, 2009 by Jim from Sstone Mountain,GA
Overall Rating: 10

• Price and quality.
• Little further away from where I needed to go for a conference Marriott Country Club than I hoped, was a hot walk in summer.

“Great!”

Aug 5, 2009 by Barbara from West Des Moines,IA
Overall Rating: 9

• The room was a suite w/ separate bedroom and had a fridge, and a nice pool
• the beds were only full size and had to pay for parking

“The hotel was beautiful and had nice accomidations. It was in a central location to all the city's main attractions.”

Jul 5, 2009 by Michael from Eagan,MN
Overall Rating: 9

• It was a quality hotel in a great location.
• Parking was $9 a night & in room wireless was $10.

“Located in Kansas Cities Plaza. Neighborhood you are just steps away from fine shops & restaurants when staying at this fine property.”

Jun 3, 2009 by Jody from Rossville,KS
Overall Rating: 10

• The rooms were great! Clean and comfortable.
• Limited parking.

“Would highly recommend this hotel. Staff was friendly and rooms clean and updated.”

May 27, 2009 by Joni from Wichita,KS
Overall Rating: 10

• Comfy beds and flat screen TV's in both living and bedrooms.
• Elevators are fairly slow.

“I stayed at this hotel years ago before the renovation. It was pretty bad with old, peeling wallpaper and mattresses that you had to hang on the side to keep from rolling into the middle. It appeared dirty, but I think this was due to the bad shape of the room. They have done an A+ job at renovating. I would stay again without hesitation.”

May 14, 2009 by Megan from Saint Joseph,MO
Overall Rating: 10

• Perfect location on the Plaza, spacious room, clean, good decor.
• We had to pay $9 for parking, not a big deal for one night, but that would add up.

“The hotel exceeded my expectations. The staff was friendly. It was located right at the corner of country club plaza which was the perfect location to walk to all the best shops and food places. It was clean and modern looking. We really enjoyed ourselves.”

Apr 6, 2009 by Rhett from Plattsmouth,NE
Overall Rating: 9

• It was very well kept.

“It was very well maintained with a nice comfortable bed and plenty of space.”

Apr 2, 2009 by Joseph from Springfield,MO
Overall Rating: 10

• The room service was excellent.

“The hotel was great and I would likely stay again.”

Mar 25, 2009 by Susan from Springfield,MO
Overall Rating: 9

• Location.

“Great location, room very nice, room had fridge, small microwave and coffee pot-as well as small sitting area- some wear in lobby and parking very dark- also they charge to park. Overall it was excellent.”

Feb 12, 2009 by Alice from Topeka,KS
Overall Rating: 10

• Wonderful experience. Very professional staff. Love the room and the location

“I highly recommend this hotel.”

Feb 10, 2009 by Anni Smith from Fenton,MO
Overall Rating: 8

• Suite Room set up utilizes space nicely - two TV's and couch add to the living area.
• Fingerprints and smudges on door by handle and lock. TV stand in living area cheap and peeling paint.

“Would stay again for sure. All amenities needed and then some - TV's, fridge, coffee, iron, microwave - great. Just need to remember to clean doors and door handles - and should replace the TV stand.”

Feb 7, 2009 by Jimmy from San Francisco,CA
Overall Rating: 2

• Nice TV's.
• Pillow cases were stained, lumpy and repaired with safety pins. Mattress was stained, and became uncomfortable. Sheets did not fit the bed.

“Have stayed at
many better, cleaner, friendlier.”

Feb 6, 2009 by Colby from Marietta,GA
Overall Rating: 9

• Location, size of rooms.
• Parking garage was dark and disconcerting.

“Nice hotel, great location, nice rooms.”

Feb 4, 2009 by Teresa from Belton,MO
Overall Rating: 10

• The
  suite was perfect for us - gave us room to move around but was cozy.
• Lack of simple things like paper or stationary (even called the front desk, no paper?)

“Very enjoyable and relaxing stay; the suite was comfortable and roomy. The location was excellent - close to shopping and eating establishments. We thought it was odd to not be able to find any paper (we only needed a couple of sheets) in the room or even through the front desk.”

Feb 4, 2009 by Ross from Rockford,IL
Overall Rating: 9

• They moved us to a room with a king-size bed for our 2nd/3rd nights.
• Some of the hotel room doors looked beat up.

“The stay was very enjoyable and the location worked very well for us. Hotel was clean and staff was friendly.”

Jan 27, 2009 by Wade from Excelsior Springs,MO
Overall Rating: 1

• Location.
• Updates needed.

“Location is about all this hotel has to offer and there are several other cleaner, better maintained properties in the area. Staff was positively unfriendly. Rooms are tiny and quite worn, LCD TV are the only updates within the past 10 years or more. Room assigned had not been cleaned after prior guest, internet was broken (extra charge for internet access). Parking fee, extra per day so add that to your calculations, you can park for free in the garage across the street, but the valet's will chase you out of the drop off if you are trying to unload, but not use their service. Carpets were worn and dirty, linens were filthy as was the bathroom. There are many better alternatives in the area so shop around.”

Jan 21, 2009 by Anna from Grandview,MO
Overall Rating: 10

• The decor and layout of our room was modern, comfortable and relaxing. The shower had great water pressure and the bed was comfortable.
• We were disappointed in the presentation and condition of the pool, spa and gym.

“The decor and layout of our room was modern, comfortable and relaxing. The shower had great water pressure and the bed was comfortable. If the pool and spa area was updated than we would give this hotel a perfect 10 across the board.”

Jan 14, 2009 by Mike from Lees Summit,MO
Overall Rating: 9

• Nice clean suites.
• View from room was not of the actual plaza area.

“Hotel was clean. Staff was moderately friendly.”

Jan 8, 2009 by Steve from Plattsmouth,NE
Overall Rating: 10

• Clean and nicely appointed.
• Nothing.

“Everything went smoothly. Resturant was open late. Room was a suite, very nice and comfortable. Internet was a reasonable $10 per day and of good quality. Checkout a breeze.”

Jan 7, 2009 by Allen from Columbia,MO
Overall Rating: 9

• Customer service was great and the room was excellent.
• I thought the exercise room was rather small and some of the equipment was out of order.

“My wife and I really enjoyed our stay. The service was great and room was clean, cozy and updated. There was plenty of parking and the hotel's location on the Plaza was perfect.”

Jan 5, 2009 by Carol from Wichita,KS
Overall Rating: 9

• I liked the location on the Plaza.
• We had to ask each day for two coffee pouches.

“The room was great. The restaurant buffet was marginal. With double occupancy, two coffees should be included daily. Overall, the experience was enjoyable.”

Jan 1, 2009 by Tom from Pittsburg,KS
Overall Rating: 10

• Nice friendly, great location, and great service, great stay.
• Nothing I liked everything.

“Great in every sence of the word.”

Dec 18, 2008 by Jon from Lincoln,NE
Overall Rating: 7

• Best location for the Plaza.
• The bathroom door would not close in our first room, drain was clogged in our second.

“The Sheraton Suites has the best location of any Plaza hotel, it's in the Plaza, but is just down main street from the Power & Light District and close to Westport. The hotel seems to be getting old, however. It took several phone calls and more than an hour for maintenance to attempt to fix our bathroom door (which wouldn't close). Eventually they changed us to a new room. In that one the bathroom sink was clogged. Not deal - breakers, but an unfortunate way to start a trip.”

Nov 18, 2008 by matt from Cheney,KS
Overall Rating: 7

• Location. Perfect for plaza shopping, dining, etc. Rooms were great.
• $9.95 for mobile internet? Ridiculous.

“Great location and rooms were excellent. Was disappointed in having to pay $9.95 for wireless internet in my room, when it was free in the lobby. Seems like an unnecessary charge that the hotel knows it can get away with, because many travelers would prefer the privacy of their room over the lobby. Also, they've done away with complimentary upgrades to plaza view rooms even if the hotel has vacancies.”

Nov 7, 2008 by
Overall Rating: 8

• Great location.
• I reported a problem with the lighting in my room. It was acknowledged but it was not repaired.

“The hotel is in a great location. My experience was fine and I would gladly stay there again.”

Nov 4, 2008 by Kim
Overall Rating: 9

• The room was very nice and roomy, decor was good.
• Hot water was very slow.

“Great location and nice room.”

Oct 13, 2008 by David
Overall Rating: 2

• The room layout was nice.
• The staff, the construction in the next room, the internet service and the breakfast.

“When we arrived I was told that there was a charge for the use of internet. It was a weak wireless signal. Eventually I was able to use the wire in the room. Soon after that was fixed a sound like someone was drilling a hole in the wall resonated through our room. I called the staff and they assured me that it would stop after five and should not be a problem in the morning. At 8:30 A.M. someone was drilling through the wall again. When I complained about it I was offered a free breakfast, why not I am up anyway? So I sat down and had what must be the worst breakfast before me. This finished off a bad experience with what could be expected. I will never do this again.”

Sep 10, 2008 by Misty from St. Louis, MO
Overall Rating: 3
Cleanliness:[8] • Staff:[5] • Location:[10]

• It was a suite.
• Waking us up several times on Sunday.

“We stayed at the hotel on Saturday night. We were awakened 3 separate occasions on Sunday morning. Also, the hotel had decided to do work in the building on Sunday morning which disrupted the cable. I would probably not stay there again.”

Sep 10, 2008 by Matt from Valley Park, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the suite.
• When I got back from a meeting the room smelled like oil and smoke. So they moved me to another room.

“Great hotel aside from the smoke and oil smell.”

Sep 4, 2008 by Tammy from St. Louis, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• Close to Shopping District.
• Parking was not free.

“Nice hotel. However, was unaware of the parking not being free. Also, requesting a crib in advance did not matter to them.”

Sep 3, 2008 by Paula from Kansas City, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location.
• Parking fees.

“All in all, the experience was terrific. The day and evening staff was fantastic. The night staff (front desk and valet) left something to be desired. The room was very attractive and clean. Would definitely stay there again. The parking fees were a little high - $9 self-park, $14 for valet - per night!”

Sep 3, 2008 by Brittany
Overall Rating: 8

• Seperate living room with a pull out couch and 2 flat screen televisions.

“Great experience for the money! The hotel had recently been redone, all rooms are suites and have duel flat screen televisions. Bliss bath products too and great location right off the plaza! I really have nothing bad to say.”

Sep 3, 2008 by Will from Lincoln, NE
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[10]

• Free upgrade.
• Water in the bath tub when we arrived.

“Over all this was a great hotel! There was water in the bath tub when we arrived and that was a little annoying. Also the toilet moved when I sat on it but other than that the location was great and the staff was more than helpful!”

Aug 21, 2008 by Jessica from Omaha, NE
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[10]

• The pool and location.
• The room smelled like smoke, needed updating.

“The location of this hotel was great, but the room needed updating and smelled like smoke. The customer service was okay, nothing special.”

Aug 18, 2008 by Mike from Ofallon, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Outstanding location.
• Some areas were a little worn.

“Outstanding location with a great price.”

Aug 13, 2008 by Michelle from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• They upgraded us to a king suite and it was a great location.
• Dirty windows.

“Great location and nice amenities.”

Aug 13, 2008 by Karen from Omaha, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The space we were able to get in the room. So one could sleep while another watched TV or read.
• Where you drive up to register was very small and we had to drive around the block twice before we could get into the area to register.

“It was great for us. Getting an area to sit at a desk and have a sofa, TV, refrigerator and coffee set up. Wonderful then a separate area for the bedroom with TV perfect for us.”

Aug 9, 2008 by Bridget from Lincoln, NE
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[7]

• Set up of rooms.
• Parking garage too small for large vehicles and people drive too fast in it.

“Picked hotel because o f attractiveness of pool indoor/outdoor. All indoor pool facilities were under construction which disappointed me and my children. Front valet area being re-painted, very difficult to get in/out of hotel. Did not like underground parking area, spots too small, and people drove too fast in it. Hotel room was too cold for all of us, and thermostat would not make room warmer. Nice room set up, clean hotel, hotel staff friendly, restaurant staff not overly friendly. Ants in restaurant area.”

Aug 7, 2008 by Andy from Omaha, NE
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[9]

• Location.
• Ran down & dated.

“I asked 2 rooms for this trip. They put me on the 14th floor, and my guests in an 18th floor suite. Indoor pool was broken and was not made aware till we got down there. Ice machines on floors 10-17 were broken. when I called about that they told me I could just go to the 18th floor to get ice. Hotel its self looked ran down and un-kept. Lights not working on the sign, old paint, and dated decor. I expected more from Sheraton. Then to rub it in, there is a beautiful Hampton Inn suites across the street for you to look at while out at the pool and wish you had stayed there.”

Aug 7, 2008 by Amanda M. from Edmond, OK
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Friendly when I had to go back and forth.

“Intercontinental and Sheraton are nice hotels. Hotel rooms were clean and staff was friendly.”

Aug 7, 2008 by Donnell from Chandler, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• It was very nice and comfortable.
• None.

“This is a very nice place to stay.”

Jul 30, 2008 by Brent from Lawrence, KS
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[10]

• Location was great, bar was fun, liked music at bar, parking was good.
• Pool area not attractive, smoking allowed, staff not friendly and barebones.

“Club lounge was very poor. Poorly staffed, and no food both times we tried to use it, i.e. no coffee cups in am! Other staff was not attentive. Once called front desk, rang for 30 times no one ever answered.”