User Reviews for The Tremont House A Wyndham Historic Hotel

Research User Reviews for The Tremont House A Wyndham Historic Hotel (1-20 of 266)

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Nov 20, 2009 by Trisha from Humble,TX
Overall Rating: 10

• This hotel was just beautiful and romantic.

“Love it. Will stay again!”

Oct 28, 2009 by Michael from Houston,TX
Overall Rating: 9

“Great hotel.”

Oct 24, 2009 by Carmen from London,KY
Overall Rating: 10

• The staff were excellent and went out of their way to help me.
• If you did not valet there was only street parking and it would have been hard to find.

“The Tremont was a lovely hotel. The rooms were a nice size and the beds and bedding were absolutely wonderful, almost like sleeping in your own bed. The staff were helpful, kind and pleasant, willing to make your stay the best you have ever had and make you want to come again.”

Oct 22, 2009 by Robin from London,KY
Overall Rating: 10

• The staff were great, very helpful.

“Overall my stay was excellent, I have no complaints, will stay again.”

Oct 12, 2009 by Cindylou from Lufkin,TX
Overall Rating: 9

• Romantic, valet service was excellent, piano/singer fantastic, most comfortable bed even though we prefer a king size - the queen size was terrific.
• Staff could have been friendlier, no one offered to carry luggage, bartenders were nice but distracted by guests watching football game.

“Next time we can hopefully stay longer. Strand is coming along nicely. I saw it in January 09 when there was only 1 store open and vowed to continue to come to Galveston on vacation. I feel a sense of loyalty to the island. Loved the Tremont, but when we bring the kids (teens) we'll stay somewhere with the pool - Galvez being my first choice.”

Oct 5, 2009 by Lee from Plainview,TX
Overall Rating: 10

• The spacious rooms.

“Very clean and quaint. Beautiful rooms, spacious bathrooms, remodeled lobby, loved the heated towel rack. Definitely a 4 star hotel.”

Oct 5, 2009 by Darren from Navasota,TX
Overall Rating: 10

• Location, kindness of staff, cleanliness, and beauty.
• There is nothing I did not like.

“Excellent staff.”

Sep 10, 2009 by Ann from Houston,TX
Overall Rating: 7

• The room was nice.
• There was no room service.

“The hotel did not meet expectations. The restaurant had mostly heat and eat food. There was no room service. You had to go outside and step off the curb to smoke. There was no refrigerator in the room and the crying baby across the hall, may as well have been in our room. We had to take our own luggage up to our room. Bottle water was $3, call drinks were $7.50 and 2 pastries were $12.”

Sep 1, 2009 by Betty from Lago Vista,TX
Overall Rating: 10

• We were Senior travelers with out older grand children, the hotel was perfect for us. We were there1 night going ona cruise the next day .
• Can't do that everything was just great.

“The hotel was everything we expected and then some. They gave us exactly what I had ask for. ( room Wise )They keep your car for you and take you to and from the cruise port.Can't complain about anything .The resturant I thought was a bit pricey but , we could have gone somewhere else. There are sever eating places around the hotel.I certainly would book through priceline.com again.Thanks,Betty Jones”

Aug 28, 2009 by Josh from Dallas,TX
Overall Rating: 9

• Great stay and
  very nice staff.
• No pool on property.

“Great stay and
very quiet place.”

Aug 24, 2009 by Mary Lou from Dallas,TX
Overall Rating: 10

• room was luxurious, down comforter, quiet air conditioner, quiet
• I loved it

“I do not have the words to describe how happy I was with my room. I wanted to move in permanently. It was not crowded, which I like, but which is probably not a good thing for them.”

Aug 19, 2009 by Jane from College Station,TX
Overall Rating: 10

• the rooms were great, beds comfortable
• dining facilities still being renovated after hurricane

“Staff was great, very helpful. Free breakfast was good. It made up for the dining room being closed for renovations. The beds were very comfortable, the housekeeping staff were very helpful to me....The room was very large, had a great view of the dry docks that the boys enjoyed watching.....”

Aug 17, 2009 by Debbie from Houston,TX
Overall Rating: 10

• Beautiful comfortable setting, family friendly, general good feel there
• location not as convenient for beach, but worth it to stay there

“We love the Tremont. Fun area of town, lots to do/eat around there. Lovely and comfortable and large rooms. Family friendly. Great feeling lobby and common areas. Neat rooftop "porch". Beautiful black and white decor! We love it!!”

Aug 15, 2009 by Cris from Tyler,TX
Overall Rating: 8

• The Tremont is a historic hotel with friendly amicable staff who went above and beyond in providing our needs.
• They need to pay closer attention to the training of new maids.

“This was our first stay at the Tremont, it was simply lovely, from our arrival to our departure. I bring my own pillow when I travel. A new maid removed my pillowcase, it took two days for them to return it, that is my only complaint. Otherwise this was a most wonderful experience.”

Aug 9, 2009 by Brian from Spearman,TX
Overall Rating: 10

• Room were beautiful and very spacious.
• No swimming pool or hot tub.

“Beautiful historic hotel. Staff was very friendly and helpful. Valet staff was very prompt and helpful as well. Rooms were absolutely wonderful and very spacious.”

Jul 28, 2009 by Qifu from Helotes,TX
Overall Rating: 9

• The music bar in the hotel.
• Parking is not convenience.

“The hotel is very good one, room is clean and nice, door man are very helpful, and service is good.”

Jul 23, 2009 by Ruthie from Longview,TX
Overall Rating: 10

• It was absolutely old-world gorgeous.
• They could use some pointers from lower scale hotels on continental breakfast.

“I was delighted with the charm of this hotel. The gym was up-to-date. Beautiful!”

Jul 22, 2009 by Kristen from Tyler,TX
Overall Rating: 10

• OMG - EVERYTHING! Beautiful + towel warmers!
• Parking. Had to valet or park on street. Valet guys were great.

“This hotel was amazing. Beautiful inside and out. The rooms were large with wood floors, high ceilings, ceiling fans, large plasma tv's, towel warmers. Just fabulous.”

Jul 11, 2009 by Myranda from Kilgore,TX
Overall Rating: 10

• The doormen were friendly and knowledgable.
• No pool.

“Great hotel. Good location in the Strand District. Friendly staff. Extremely clean hotel.”

Jul 8, 2009 by Suzanne from Cedar Park,TX
Overall Rating: 8

• The feel of the rooms were comfortable.
• The staff came across was very un-knowledgeable.

“Noting that the hotel had only been re-opened for about 4 weeks since the renovations due to Ike - Overall, we had a pleasant stay at this hotel; however, the operations felt very disorganized, beginning with the valet services and ending at the reception desk. I found it odd that no concierge was available at the hotel. I did appreciate that, because the restaurant had not yet been opened, a continental breakfast was available each morning. The rate we received was fair. I would not pay more than this, however, for any stay at this hotel.”

Jul 6, 2009 by Michael from Mckinney,TX
Overall Rating: 7

• The room was very luxurious.
• They did not have room service.

“Everything was great except the fact that there was no restaurant. It had been destroyed by the hurricane in September. I understood, but it was just frustrating that I didn't know ahead of time. Since we arrived late in the evening, it was an unpleasant surprise to discover that we were going to have to get out again and drive to find something to eat.”

Jun 23, 2009 by Still from Rockwall,TX
Overall Rating: 10

• The manager was very helpful.

“I have stayed at the Hotel Galvez on many occasions and I always am very pleased with my accommodations, the food and the wonderful service. I hope to return to the Hotel Galvez very soon!”

Jun 15, 2009 by Kimberly from Houston,TX
Overall Rating: 9

• The staff was very friendly, helpful and professional.
• There was a black couch in the room and unfortunately black is hard to keep clean. I found a huge clump of someone else's hair on it which was bad.

“Loved the hotel. Staff went above and beyond. The rooms were large and beautiful. The roof top terrace was also nice.”

Sep 26, 2008 by Vera
Overall Rating: 9

• It was a historical and luxurious hotel and we loved it.
• Not enough room for the drop off and pick-up area.

“Wonderful experience!”

Sep 10, 2008 by Kent from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[8]

• The historic bar was really nice. The room was great.
• Our room had a view of a run down building.

“The room was fantastic with great beds and two sofa's. The bathroom was exceptional. The breakfast from the restaurant was very good. Our favorite part was the Historic bar in the lounge. It was built in 1870.”

Sep 9, 2008 by Cristina from Sugar Land, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• Very beautiful, romantic and excellent in all sense.
• Coffee was to expensive.

“This hotel is an 1800 and has that great feeling that it brings historic hotel. The rooms are beautiful, also has been renovated and gives it modern look, I am impress, is nice.”

Sep 9, 2008 by Sarah from Fort Worth, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Beautiful, old fashioned.
• No pool or fitness room.

“The Tremont was beautiful and service was great.”

Sep 8, 2008 by Karen from Oklahoma City, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[2] • Location:[10]

• Decor, comfortable bed, very quiet and the location.
• Staff is unfriendly.

“We loved the hotel overall. We checked in and were disappointed that there wasn't two queens available. So, we were stuck with one queen bed for the four of us. The staff was rude about it and do not seem to care if you are frustrated. Definitely not one of those hotels where they are bending over backwards to make sure the customer is happy. We did get a roll-away for my kids. We were told if we wanted two queens, we did have to come down every morning and ask if there was one available. Didn't want to bother with packing & unpacking or with communicating with their staff again, so we just took what we got. The room was exceptional, except very cold. I think the thermometer was broken and we could only turn the air on and off, not set the temperature. Bed was super-comfy and we loved the look and feel the entire hotel had. Valet guys were awesome and there is free parking by the curb between certain hours. Hotel was very clean, looked very nice and was well kept. The rooftop patio was great too and has a view of the bayside. We were very glad once we got there that we did not book a room on the sea wall side of the island which was very noisy, had lots of traffic and lots of party-goers. This location was walking distance to all of the cute shops of downtown, and the water on the bayside was only 1 block away. We loved being near the big boats. Seemed like more of a family-friendly, low key area. I would definitely stay here again, just limit your interaction with the staff at the front desk.”

Sep 3, 2008 by Candice from Trumann, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the hardwood floors and high ceilings in guest rooms.
• Only valet parking that cost $12.99 a night. No other close, safe places to park.

“The hotel met my expectations and more. Lovely rooms/decor. Very clean. Nice comfortable linens. I would stay again in a Heartbeat!”

Sep 2, 2008 by Stacie from Huffman, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Old historic building, quaint & charming, full of ambiance - grand piano greeted us in lobby.
• Hair in the coffee maker; trolley drops off at beach with no return.

“Fantastic stay - wonderful to have a large room with sitting area when traveling with two young children - especially accommodating staff.”

Aug 28, 2008 by Berniece from Spring, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• It was decorated nicely and very comfortable.
• It was a little noisy, large trucks.

“We enjoyed our 2 night stay. The staff was very helpful. The rooms were beautiful and very functional. Good TV's and I liked the towel warmer. Everything was exceptionally clean.”

Aug 27, 2008 by Carrie from Beaumont, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Awesome rooms with great space.
• Wish there was a pool.

“Hotel Tremont was beautiful and coveniently located in historic Galveston. We had an awesome experience.”

Aug 26, 2008 by Christina from Elgin, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Nice atmosphere.
• No parking lot, have to find parking on street or use valet.

“Nice, upscale, large rooms. did not like that you have to pay for valet or parking or hope you can find parking on the street.”

Aug 24, 2008 by Caron from Normangee, TX
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[7]

• The rooms were huge - high ceilings.
• You have to pay for valet.

“I have stayed at this hotel only once before and have been very pleased both times. The rooms are beautiful - my children thought they were the most wonderful places to stay - they ohh and aweded the whole time. Beautiful hardwood floors and comfortable beds - but they liked the towel warmer the best.”

Aug 24, 2008 by Jackie from Livingston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very impressive.
• Everything excellent, just our breakfast wasn't very good.

“My husband and I went there for our Anniversary. I thought the room was beautiful, with high ceilings. When you got out of the shower, your towel was on a warmer. That was awesome.”

Aug 22, 2008 by Ellen from Austin, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Beautiful hardwood floors, architecture, black and white decor, and high ceilings!
• Our bathroom had a problematic toilet and the towel warmer never worked.

“Very nice, comfortable, and within walking distance of nice shopping and eating. The room was beautiful - we really enjoyed our stay!”

Aug 22, 2008 by Ginny from Houston, TX
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[4]

• The shampoo and soap were nice.
• Not on the beach, no pool.

“The one small window in our room looked onto an interior dining area. It was not within walking distance to the beach, and there was no pool. The furnishings were sparse.”

Aug 18, 2008 by Don from Highland Village, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Chamber music in lobby in the evening is excellent.
• I have no complaints! Charming hotel - impressive service!

“Hotel is super. The staff is professional. The room is top quality. The Restaurant food was good and priced reasonably. The reason that I gave the restaurant a "nine" is that the coffee was only warm. A clean cut young man was the server and he was just learning the business, I believe. He was hard to find when I needed him. The cashier brought hot coffee with a big Texas smile. I will go again to the restaurant when I return to this fine Hotel for Christmas on the Strand.”

Aug 18, 2008 by Tracy from Roxton, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Very comfortable rooms.
• No swimming pool or fitness center we were aware of.

“It was a very nice place to stay but for there isnt a lot for younger children.”

Aug 18, 2008 by Nancy from Houston, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• I loved the large rooms with high ceilings with an old world feel.
• There was no self parking.

“This is a fabulous historic hotel near the strand. The rooms were spacious and the beds were comfortable.”

Aug 17, 2008 by Linda from Sugar Land, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice & clean.
• Valet parking each night was too expensive.

“Great hotel, but the valet parking at almost $20 each night was not economical.”

Aug 16, 2008 by Dee A. from Wichita, KS
Overall Rating: 6
Cleanliness:[8] • Staff:[1] • Location:[1]

• Antique furnishings grand ceilings.
• No pool and not close to the seawall, no parking.

“The staff was very unfriendly and not helpful.”

Aug 16, 2008 by Tim from Norman, OK
Overall Rating: 3
Cleanliness:[7] • Staff:[4] • Location:[4]

• Room size.
• TV. & clock radio did not work. Did not have 24hr room service. Poor service.

“The rooms were ok. Not a 3 star hotel.”

Aug 16, 2008 by Jodie from Fort Worth, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[6]

• Beautiful felt safe.
• Hidden charges, ok service.

“Very pretty hotel. However, they charged additional for every amenity. Parking, breakfast, internet, premium channels, and local calls were all additional. Also I had to call four times for an in room refrigerator to be delivered. Hotel staff members were distant with an edge of irritation when I expressed frustration that my perishables were spoiling. I was traveling with a small child and wanted to store milk. Also the hotel states that it is blocks from the beach with frequent trolley service to the beach. The trolley comes infrequently and it is miles from the beach. Further more you would expect a pool or fitness center in a nicer hotel. This hotel had neither. The pros were that it is pretty, clean, felt safe and it is in a charming area of Galveston. Shopping, cute restaurants, and small art galleries are within walking distance. Overall not the best value, but it was comfortable.”

Aug 15, 2008 by Jen from Pflugerville, TX
Overall Rating: 6
Cleanliness:[10] • Staff:[5] • Location:[8]

• Attractive older decor.
• Mattress and pillows were uncomfortable.

“The hotel was lovely upon entrance. The valet parking is ok, except you pay $12/night (no choice) it's the only parking for the hotel, and you must tip the valets every time you come & go from the hotel because of this. The bedding was old, and very outdated - bed squeaked, mattress & pillows were very uncomfortable. The bathroom was lovely. Make sure you had a big enough room- we had to move as our first room was only big enough for the queen bed and no room to walk around.”

Aug 13, 2008 by John from Houston, TX
Overall Rating: 3
Cleanliness:[8] • Staff:[1] • Location:[9]

• Nice room and bathroom with very high ceiling.
• Room was cold and could not get AC to cut off despite setting thermostat at 80+.

“This is a beautiful hotel which is close (easy walking distance) to the Galveston Strand but lacks finish and polish. This was our second stay at this hotel in the last 7 months. The towel bar in the shower is an ideal height to hit your head (my wife did so on our prior trip) and this time ours was missing the actual bar. Despite knowing about it, I hit my head this time. We did not bother to say anything to the hotel as the desk clerk's response last time was, oh. The floor of the shower is slippery. I nearly fell. Because of its location, valet parking is essentially a requirement. However, both of our attempts to contact the valet/doorman station were fruitless. The first time the call rolled to the front desk. When I asked to have the car pulled around, the desk clerk informed me to simply come downstairs and ask the valet. The second attempt (the next morning), the phone simply rang and rang. Our stay was two nights. On the full day of our stay, we never had any maid service. We left the room around noon after a leisurely morning, but there was no maid service during our 4+ hours away from the room. Turn-down arrived before dinner and amounted to handing me 2 mints and the card to order breakfast. Better management and commitment to service would truly help this beautiful old hotel.”

Aug 13, 2008 by Shelly from Gilmer, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the decoration of the room, and also the bed and feather pillows.

“This hotel was very nice, comfortable and beautiful. There were two things I did not like: 1. You could only valet park or be off the street (parking) before 8am. 2. I asked for two beds, they said they were booked and therefore I had to make my little boy a pallet on the floor.”

Aug 12, 2008 by Rohit from Pearland, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[2] • Location:[8]

• Great history, ambience, atmosphere.
• Brutal staff at front desk. Not helpful at all. No concierge service.

“The physical attributes of this hotel were fantastic. It is a very modern historic hotel. Sounds contradictory, but you will understand when you see it. Very impressive job they have done giving you all the modern day amenities, yet making you feel like you are in a very historic place. They have looked at every detail down to the room key! Again, you'll see what I mean when I say they combined ultra-modern with classic historical feel. Now the service is a totally different story. Unfortunately the staff at front desk are brutal. Not very helpful at all. No concierge service. Don't try to ask the front desk staff for directions, as they will give them to you, but they will be totally incorrect. Fortunately, we did not have to deal with them very much, so we still enjoyed our stay overall. If Wyndham wants to move this up to a 4-star or higher caliber, all they need to do is upgrade their personnel.”

Aug 12, 2008 by Tom from Little Elm, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very professional, easy check in and out. Clean.
• Unless use valet, parking kind of a hassle.

“Tremont house is an excellent upscale hotel in the heart of downtown Galveston. Easy access to beaches and fishing with car. Easy access to shops, clubs, restaurants, and wharf areas by foot. Have stayed there twice, and both times superb service and stay.”

Aug 11, 2008 by Jason from Euless, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• It was unusually clean for Galveston and very well furnished.
• It is not near the beach, the valet could have been more efficient.

“This is a great hotel located on the Strand near great shops and restaurants. The hotel is very clean and ranks up there with the San Louis and Galvez but is much cheaper. If you don't mind having to drive to the beach this is hotel can not be beat.”