User Reviews for Marriott Houston Hobby Airport

Research User Reviews for Marriott Houston Hobby Airport (1-20 of 256)

• Add Your Own Review »

Dec 13, 2009 by Jacob from San Marcos,TX
Overall Rating: 6

• Clean and safe.
• Charged $13.00 for 24 hours of internet access.

“Room is nice, place is clean. Good location for south Houston. Feel safe. Charging for internet access I feel is sleazy for an upscale hotel. This is something even the budget hotels include these days.”

Aug 21, 2009 by Glenda sue from Carencro,LA
Overall Rating: 10

• The hotel exceeded my expectations. We were very pleased with everything.
• There was nothing bad to say.

“I would recommend this hotel to everyone. We will be staying there again. It was very quiet in our room. We did not hear any outside noise.”

Aug 12, 2009 by Susan from Bowling Green,OH
Overall Rating: 10

• The comfort of the bed was incredible. Thank you very much.

“This hotel was excellent in service, atmosphere, and cleanliness!”

Jul 19, 2009 by Ken from Sealy,TX
Overall Rating: 1

• Nothing stands out.
• They did not have hot water and I was unable to take a shower. The pool was also closed.

“I stayed in the hotel for 1 night. The pool was closed and my family was very disappointed. The hotel did not have hot water when we tried to shower in the morning, so we were forced to go through the day with no showers.”

Jul 10, 2009 by Buz from Johnson City, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[8]

• Hotel was clean, room was okay, kind of small, though.
• Charge $12.95 per day for Wi-Fi internet, not a very pleasant stay.

“First of all, when I tried to log onto the internet with my laptop, I found out that they charged $12.95 a day for high speed internet service, when they advertise that they have high speed internet available (they don't mention the extra charge). After falling asleep, we were awakened at 11:00 pm by a woman who asked, did you call us?". We hadn't made any calls, so we reported the incident to the desk. They asked if she was wearing a uniform and we said no. They told us that she was not a hotel employee, and that their policy was not to knock on doors, and if they need to contact us, they would do so by phone. Instead of offering to report the incident to security, they said if it happened again for us to call back, and they would notify security. Then next morning at 9:00 am, we were disturbed by maid service wanting to clean our room, it seemed like all they were interested in was money, and not the comfort and convenience of their guests. I would not recommend this hotel if you want a quiet, peaceful stay, or, if you plan to use the internet.”

Jun 2, 2009 by ANDREA from Orange,TX
Overall Rating: 10

• Classy hotel with upscale feel.
• No free wifi in rooms.

“Comfortable beds and oversized bathroom. All public spaces are immaculate.”

May 12, 2009 by Josh from Knoxville,TN
Overall Rating: 9

• Great amenities and clean rooms.
• Kind of hard to get too.

“Great location near the airport and a short drive to the city.”

May 6, 2009 by Kristen from Syracuse,NY
Overall Rating: 10

• Friendliness of staff, design/layout of hotel, food, comfort of room.

“Excellent hotel. This was my second time staying here and the quality was as I remembered. Staff was friendly and accommodating and the room was very clean and comfortable.”

Apr 27, 2009 by Cynthia from Houston,TX
Overall Rating: 3

• Fitness room.
• Ridiculously high charges for WiFi.

“Internet connectivity was very important to me - as a business traveler - charging a high fee for this is a deal-breaker.”

Apr 13, 2009 by Steve from Fresno,CA
Overall Rating: 9

• Bed was very comfortable and very quiet.

“Very nice hotel, close to airport and staff was very friendly and helpful. Room was clean and the bed was very comfortable and quiet. Food in the restaurant was good. Will be staying again.”

Mar 26, 2009 by Mary from Nashville,TN
Overall Rating: 10

• Employees were friendly. I received perks (access to the concierge lounge). The room exceeded my expectation.

“Very nice room, friendly employees.”

Mar 25, 2009 by Shamara from Houston,TX
Overall Rating: 7

• It was beautiful.
• Rooms were not tended to in a timely fashion.

“Very beautiful.”

Mar 19, 2009 by Kevin from Edmond,OK
Overall Rating: 6

“This hotel was clean and functional. There were a few missed details that were somewhat annoying. When I made coffee the first morning and used the cream and sugar packet, they never refilled the cream and sugar. When I requested more sugar from the maid, she said she did not carry it on her cart and later brought up a container of sugar obviously from one of the restaurants. My question is where did the original package of sugar, creamer, stir sticks come from? This is the first hotel room I can ever recall that had only one trash can in the room. On more than one occasion I tried to call their "At your convenience" desk to order room service and was unable to reach anyone. One time I called repeatedly for about 20 minutes before someone picked up. Another time I gave up and went down to the restaurant. The line was definitely not "at my convenience". Also, the room was made up later in the day than I would have liked. On two days, I returned to the hotel mid-afternoon and the room was just being made up.”

Mar 11, 2009 by Brian from Chico,TX
Overall Rating: 8

• Nice room, quiet on weekends.
• Desk not helpful.

“Older large hotel with nice rooms, quiet on weekends, pool tends to be busy so may be employees or drop-ins during weekend.”

Mar 5, 2009 by Brernda from San Antonio,TX
Overall Rating: 10

• The room decor was modern and very tasteful - the lobby was very welcoming in its style.
• The Kleenex holder had dust on it.

“I found the Marriott (Hobby Airport) to be very welcoming, open and airy. The room was spacious and the decor was very tasteful.”

Mar 5, 2009 by Dave from Espanola,NM
Overall Rating: 1

“Rooms were noisy and we could not sleep. We had to change rooms.”

Feb 18, 2009 by Cari from Austin,TX
Overall Rating: 2

• Old, run down motel.

“Not the worst motel I've ever stayed in, but close. Not being native to the area, I wonder about the safety after a 4 am awaking between gang members and their girlfriends just outside my door. Most things worked okay. WiFi quit working for a time. Bath tub dripped. Toilet seat wouldn't stay up. At least the bed was comfortable.”

Feb 10, 2009 by Melinda from Pittsburg,TX
Overall Rating: 10

• The room was quiet and clean. We loved the bath & body accessories.
• There was no fridge.

“My husband and I stayed at this hotel this past weekend. We enjoyed our stay, were comfortable, and pampered. The service was great. There was no fridge in the room, that was my only complaint. Everything was great!”

Jan 7, 2009 by Brian from Chico,TX
Overall Rating: 10

• Frequent patron, indoor pool, quiet.
• Jacuzzi is always broken seems like.

“Casual feel but luxury features, stayed many times over weekend and always enjoy it.”

Dec 3, 2008 by Dal from Adelphi,MD
Overall Rating: 9

• Ease of convenience in checking in and out and family friendly.

“This is the second time that I have stayed at this particular hotel. Not only is it well kept, the proximity to the airport is a plus for those travelers flying into Houston.”

Nov 24, 2008 by Rolando from Pharr,TX
Overall Rating: 9

• Very clean and well kept hotel.
• People friendly hotel staff, to be more willing to interact with guests.

“The hotel was well maintained and organized. Very business traveler appropriate. Enjoyed my stay.”

Sep 14, 2008 by Olivia from Houston, TX
Overall Rating: 2
Cleanliness:[5] • Staff:[3] • Location:[4]

• I appreciated that when a few things were wrong with my 1st room, I was upgraded to a suite.
• Slow service, associates were not informed properly on hotel guide lines.

“I don't look forward to ever staying at this location again.”

Sep 12, 2008 by Charlotte from Huntsville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• The indoor pool and exercise facilities were great.
• No continental breakfast!

“Hotel Marriott is a lovely establishment, I would surely stay there again. The room was excellent, and in excellent condition upon arrival. My favorite luxury would have to be the remarkable bedding.”

Sep 10, 2008 by SONIA
Overall Rating: 10

• Clean, friendly staff, the whole package.

“This hotel was fantastic
I would stay there any time
I visit Houston,TX.”

Sep 10, 2008 by Dana from Tacoma, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The room was beautiful, the staff was very nice.
• Nothing.

“The hotel was lovely. The pool and workout facilities were great. Room service and the food was really nice.”

Sep 4, 2008 by Wilfried from Alamogordo, NM
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• The hotel was quiet and clean and the staff was friendly.
• Wireless internet in rooms cost extra.

“For the price it was more than ok.”

Sep 3, 2008 by Steve
Overall Rating: 10

• We thoroughly enjoyed the swimming pool and the excellent quality of our room service experience.

“Excellent, all the way around!”

Aug 29, 2008 by Sheree from Omaha, NE
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[3]

• Beautiful lobby and room.
• Overpriced internet access-$13 a day, no free breakfast.

“Nice hotel. I would stay there again. The only drawbacks to us were that it cost $13/day for internet access and there was no continental breakfast. I'm sure this is business as usual for this level of hotel, but we're used to free internet and free breakfast for a lot less per night.”

Aug 25, 2008 by Brad from Winnie, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Super comfortable bed. Great service at check in.
• A little noisy in the lobby at 7:30 am.

“The staff was very helpful and friendly. The rooms are well maintained and the beds are the most comfortable I have ever slept on in a hotel. The entry driveways are a little hidden if you don't know where you are going. A sign closer to the road would be great. Overall, it was a great experience.”

Aug 17, 2008 by Steve from Lewiston, ID
Overall Rating: 7
Cleanliness:[3] • Staff:[9] • Location:[8]

• Price was excellent for facilities.
• Bathroom was dirty - used toilet paper in the toilet! Sink dirty, toilet bowl not clean. Maid cleaned 2nd day.

“Good price. Good location. Bathroom not very clean on arrival. Hair dryer missing.”

Jul 28, 2008 by S. from Normangee, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Room Service breakfast had to be cancelled because they took too long. I had to go to work. Wait was more than 45 minutes.

“Food quality from room service was excellent for dinner. Breakfast was too slow.”

Jul 25, 2008 by Big J. from Azle, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean Comfortable, and all you expect from a hotel.

“CJ and her staff treat everyone like they are family. If you need anything they are willing to do what ever they can to be helpful. This is a prime example of a Marriott hotel and how it should treat its guest!”

Jul 24, 2008 by Shadeshi from Irving, TX
Overall Rating: 3
Cleanliness:[8] • Staff:[1] • Location:[8]

• Good location and good room.
• Customer service is bad. No free internet in the lobby area. Business center internet was down. No water cooler.

“They don't have free internet, no water bottle. Even there was not water cooler in this hotel.”

Jul 22, 2008 by Sandra from El Paso, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Everything. Especially that all rooms face center & can look down. Felt safe.
• Absolutely nothing.

“Location very convenient if you are flying out of Houston Hobby. They have a shuttle every half an hour. Hotel staff very friendly & helpful. Restaurant delicious! Best stay, though short, ever!”

Jul 21, 2008 by Sheila from Normangee, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great facility, very friendly staff, good food quality from room service.
• Hot tub/spa was not working or open.

“Great value for the price.”

Jul 16, 2008 by Kathy from Bridge City, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Beautiful lobby, luxurious linens, super-convenient to hobby Airport.
• Not enough staffing at the front desk.

“The Marriot at Hobby Airport was a very nice weekend getaway hotel. It was a superb value. The Atrium lobby was very attractive, and when we got in our room, the plush linens were very inviting.”

Jul 15, 2008 by Jb from Broken Arrow, OK
Overall Rating: 8
Cleanliness:[9] • Staff:[4] • Location:[9]

• Clean, convenient to Hobby Airport, and all non-smoking.
• Staff wasn't very friendly.

“Flew into Hobby late at night and this hotel was just a short distance away. It was clean and very comfortable. I would stay again.”

Jul 9, 2008 by Brian from Rock Springs, WY
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[3]

• Nice layout.
• Dirty sheets, ugly carpet, bad location.

“Nice building, but needs updating. The orange carpet looks really bad. Our sheets were stained and it took almost an hour to get new ones at 11 PM. The area leaves something to be desired.”

Jul 8, 2008 by Linda from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The cleanliness of the hotel and professional staffing.

“The hotel staff were very friendly and professional. The room upkeep was excellent. I would highly recommend to family & friends.”

Jun 16, 2008 by Dan L. from Lake Charles, LA
Overall Rating: 1
Cleanliness:[8] • Staff:[8] • Location:[9]

• Comfy bed.
• Luke warm water (at best) for morning shower!

“I could NOT believe that a Marriott hotel didn't have frickin' HOT water! I have not had that experience in YEARS, at some far cheaper hotels than this one! What was the deal? I'd like an explanation.and possibly a REFUND!”

Jun 15, 2008 by Brian from Pflugerville, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean and comfortable.
• Toilet seat was completely broken.

“My son and I enjoyed our stay. The rooms were clean and comfortable. The restaurant was very good. The pool area was nice as well. We had a great stay.”

Jun 8, 2008 by James from Waco, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• Location.
• The check in desk was unattended 2 separate times and I had to wait to check in and check out for 4 minutes each time.

“Either the hotel is understaffed for the front desk or they are letting the people sit in the back or something. I waited 2 separate times to check out and the person came from no where to handle my needs both times.”

Jun 5, 2008 by Mary from Birmingham, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean and comfortable, free parking.
• Charge for internet.

“Very convenient to Houston Hobby Airport and a beautiful atrium. Breakfast buffet was very nice and reasonably priced for what they offered.”

Jun 5, 2008 by Carol from Sarasota, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[5]

• Lobby setting.
• Location regarding freeway and routes to get to it on feeder roads.

“Nice, quiet, friendly staff, exceeded my expectations. Would stay there again.”

Jun 3, 2008 by Alan from Denton, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Convenient location to Hobby Airport with free parking.
• Nothing.

“Wide open atrium and spacious rooms with window wall made for a wonderful stay.”

Jun 2, 2008 by Karen from Bossier City, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• We liked the atrium atmosphere.
• Hotel was great.

“It was a convenient place to stay on our trip enroute to Galveston.”

Jun 2, 2008 by Melissa from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location - hobby Airport - perfect!

“Great hotel! Friendly staff. Everything was great! I'd definitely stay here again!”

May 13, 2008 by Larry from Edmonds, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful Lobby with fountain, high end furnishings in room. Friendly staff.
• None.

“This is one on the most beautiful hotels we have stayed at outside of Vegas. Spacious, beautiful and comfortable lobby with indoor courtyard. The rooms were spacious, clean, quiet, and the furnishings were definitely high end. Thee most comfortable hotel bed we have ever slept on. Excellent lighting and immaculate house cleaning. Our room was set up beautifully each night.”

May 7, 2008 by Michael A. from Penelope, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was great and on point.
• I think they should have provided free WiFi.

“We stayed here for our honey moon. The staff from the front desk to the janitorial were excellent. They made sure everything was perfect for our getaway. The bed was comfortable and the room was excellent.”

May 6, 2008 by Jim from Mandeville, LA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• Nice designer touches and large screen LCD TV.
• Air conditioning turned off by occupancy sensor.

“Convenient to Downtown and southeast or eastside business locations. Access to Reliant stadium or Medical Center.”