User Reviews for Hotel Icon

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Sep 10, 2009 by Andrew from Houston,TX
Overall Rating: 7

• Romantic and
  great views.
• Not so clean.

“Great rooms, OK beds and great views.”

Jul 6, 2009 by Sam from Windcrest,TX
Overall Rating: 9

• The bed was incredibly comfortable and the shower was outstanding.
• Valet took a while as well as getting drinks from the bartender.

“Overall great place to stay. It is very elegant and stylish and while you shouldn't take your kids there it's a great place to take the spouse. You will love the bathrooms in this place, it's about the size of most rooms in other hotels.”

May 27, 2009 by Richard from Orange,TX
Overall Rating: 10

• Location, atmosphere and
  decor.

“Really enjoyed the hoel's decor.”

Apr 1, 2009 by Matt from San Antonio,TX
Overall Rating: 9

• Gorgeous decor, very comfortable bed and huge shower.

“Gorgeous, stylish hotel and historic building. Extremely well-appointed room and very helpful staff. Mandatory valet parking expensive, but you only pay once at the end of your stay and it is very convenient.”

Mar 25, 2009 by Daryoush from San Antonio,TX
Overall Rating: 10

• The bathtub, a filled ice bucket at night, walking distance to clubs.
• The room key did not operate the elevator the way it was supposed to.

“Very cool place. Close to hip spots in downtown Houston.”

Mar 14, 2009 by D Lowe from Orange,TX
Overall Rating: 9

• This hotel was unique, impressive and romantic.
• Parking too much and the beds were not comfortable.

“My husband and I were traveling with our 7 and 4 year old to visit downtown Houston during the week. As soon as we entered the hotel we were in awe. We knew immediately we were staying in a 4 star hotel. The staff was very friendly and efficient. Our room looked like it was straight out of a magazine, very spacious, romantic, plenty of storage space, clean and very European. The bathroom was great, huge soaking tub, large walk in shower and lots of vanity space. The kids found the bathroom quite entertaining with the large mirror. Valet parking costs $26. I would definitely stay here again!”

Feb 17, 2009 by Melissa from Huntsville,TX
Overall Rating: 10

• The promptness and friendliness of the hotel. The Romance Package was excellent and well worth the extra money.
• The bedding wasn't as plush as expected, could of used more pillows. Room a bit smaller than expected.

“From the moment we pulled into the parking garage and walked into the lobby, everything was gorgeous. The staff was hospitable and great in customer service. The bathroom with the huge glass door showers and large jucuzzi tub were the best I've seen in a hotel. The hotel breakfast was excellent,a bit pricey, but right for the type of hotel that Hotel Icon is.”

Sep 11, 2008 by Angela from El Paso, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel is beautiful and the staff was very friendly!
• There's not a swimming pool!

“The hotel was great! I would recommend everyone to stay there while visiting Houston. You get a lot for your money!”

Aug 11, 2008 by Shaun from South Windsor, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Huge bathrooms, great location, great staff, excellent gym.
• Smaller lobby area, not much going on.

“The staff at the hotel was great, we had the two double beds as requested. Our room was spacious, especially the bathroom. The interior design of the hotel was also very nice. The location was also good, near the Ballpark and many nearby bars and restaurants. I almost forgot too, this was by far, one of the best hotel gyms I have ever used. It had great machines, a ton of free weights and equipment, I was thoroughly impressed. It far exceeded my expectations.”

Jul 24, 2008 by Jaime from Streamwood, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The decor was great, and the bathroom was huge!
• Parking was very pricey!

“The room was great, nice bedding and the bathroom was fantastic. Everything was great, but they did seem to be slightly understaffed at the front desk. We has to wait in line for about 15 minutes to check in. The accommodations were worth the wait, however. We really liked the candy buffet set up in the lobby. We helped our selves a couple of times! Great location in the heart of nightlife and restaurants.”

Jul 24, 2008 by James from Huntsville, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• The food.
• The room was tiny.

“Close to restaurants and businesses. My husband and I had to share a full size bed!”

Jul 7, 2008 by Brad from Round Rock, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Style of the hotel, staff and cleanliness.
• $25 valet parking and lack of other parking options.

“Overall, a really nice hotel. Better for couples, less for families. Great design, style and huge bathrooms (my son's favorite).”

Jun 28, 2008 by Philip from Delta, BC CA
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[10]

• Convenient Downtown location.
• Very small room. No bath tub.

“No bathtub for available for bath/spa experience. Other rooms in hotel were larger with up to king size beds not available despite requesting prior to arrival.”

May 24, 2008 by Justin from San Antonio, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• I loved the room.
• I had a little trouble with the room card-key.

“I had a nice stay and am recommending it to friends.”

May 20, 2008 by Deborah from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] •

• I loved the unique decor! It was a very nice hotel!
• We wish there was a pool or hot tub!

“It's a very nice hotel with a wonderful restaurant if you are wanting to spend some money! It's a great place for a romantic weekend!”

May 18, 2008 by Andy from Louisville, CO
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[2]

• Rooms are large, clean and well designed.
• Not impressed with the location - safety is questionable, few quality restaurants.

“Great hotel in a poor location. Was hoping for more with Downtown Houston, but it has a long way to go to match the revitalized downtowns of other major cities. Overnight parking is impossible without using a $25 valet service. Parking is free on the streets after 6 p.m., but you have to move your car by 7 a.m. Rooms are fantastic, bar/lounge is well designed and enjoyable. Downtown needs to catch up to this hotel, but there sure are a lot of vacant store fronts and former restaurants - depressing.”

May 13, 2008 by Melanie from Angleton, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Dcor.
• Full size bed.

“I was quite shocked to find this room with a full size bed instead of a king or at least queen. Although the view from our room wasn't much, the comfort and decor were great.”

May 6, 2008 by Julie from Kingsport, TN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• I liked the quaint atmosphere and the excellent service. Being an old bank gave neat ambiance.
• Rooms were a bit dark.

“Hotel Icon is in an old bank building, complete with original vault behind front desk. It has very relaxing lobby which is great for business meetings or socializing with friends. Nice location right off of Main street. Complimentary car service any where in downtown area was added bonus.”

Apr 29, 2008 by Elizabeth from Austin, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[6]

• The historic touches were very nice.
• Problems with billing, and was given handicapped room.

“Overall, I thought the hotel was very nice and staff accommodating.”

Mar 21, 2008 by Monica from Angie, LA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The rooms were beautiful and the staff was very eager to help with any of our needs.
• I would have loved to have had a room with a bath tub and the lighting was not great for applying make-up.

“Upon entering the hotel, my husband and I were very impressed with its beauty. Room service was great- the food was good and delivered to our room in less time than was estimated. All of the small touches added by the hotel were really nice as well. We plan to stay there again.”

Feb 18, 2008 by George from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Elegant, romantic hotel right in the downtown area with great service and incredible food.

“One of the finest hotels my wife have stayed at - we chose it for Valentine's day and we were not disappointed - they ran a bath for us, rose pedals, etc. 24 hour room service & valet parking. English cab- truly a quality hotel.”

Dec 3, 2007 by Gina from San Antonio, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Visual Atmosphere - not the average hotel.
• Very dark hotel -- fine for lobby, but the bathroom vanity light was too low.

“Loved it -- would stay again and highly recommend.”

Nov 28, 2007 by Jeff from Houston, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[7]

• They upgraded us to a larger room.
• Room service forgot an item, looks 50 min to deliver it and then charged us twice.

“Overall, we had a wonderful time. I surprised my family with this trip. This was the second time that we've gone. The first time was for our anniversary and they upgraded us to a suite, which was extremely nice. Very European and very romantic. This trip, we brought the kids and they loved it as well. We were upgraded to a larger room that had a Jacuzzi tub in the bathroom that had shutters that opened up into the bedroom. Hard to describe but a very nice touch. The staff was very friendly and they even had a complementary car that drove you around downtown. They took us to dinner at Kim Sons and then drove us over to the Spindletop (a revolving restaurant on the top of the Hyatt hotel) for dessert and then brought us back to the hotel. A nice touch that could easily have made our stay more expensive. The only downside was room service at breakfast. They forgot to bring mine. I'm not a big fan of room service meals to begin with (almost always cold or at least not very hot) but it took them over 45 min to send up a replacement (still not very good) and then we were charged twice for the item. It took us about 30 minutes at the front desk for them to correct the bill. But I wouldn't hold it against the hotel. We still had a great time.”

Nov 26, 2007 by Lisa from Pearland, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The bathroom was outstanding. The bed was very comfortable.
• The parking was pricey for Houston: $25.00.

“Beautiful. Comfortable. Wonderful walk in shower. The staff was extremely courteous. I would definitely stay again. I highly recommend hotel icon.”

Sep 3, 2007 by Jessica from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Quiet, clean, immaculate facilities, old-fashioned tub with jets, plush bedding.
• An old menu in the room led to a mix-up with the restaurant's room service delivery.

“Small problems immediately corrected by guest relations. Overall, a delightful place to stay in a very nice area of historic downtown Houston.”

May 15, 2007 by Sunil from College Station, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The bathroom, room design and view were amazing.
• Signs were to small and had to valet park.

“This is the perfect hotel for a romantic getaway that has both style and class. The rooms are pricey but well worth the money.”

May 1, 2007 by Kevin from League City, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff, decor, service and cleanliness were outstanding.
• The bed was too soft and caused a little back trouble.

“I selected this Hotel Icon because of the special occasion that my wife and I were celebrating. My expectations were surpassed and we had a great time. The staff was very helpful and warm. Hotel itself is beautiful and very clean. We loved the room and decor. I would definitely stay there again.”

Apr 25, 2007 by Mark from Houston, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[7]

• They let us use their spa to change clothes after they told us that they had no room for us.
• The hotel manager told us that they had several guests who wanted to stay an extra day so they did not have a room for us! It was a horrible experience.

“The hotel manager told us that they had several guests who wanted to stay an extra day so they did not have a room for us! It was a horrible experience. They said they would send us a gift certificate to compensate, but we have not received it yet.”

Apr 25, 2007 by Courtney from Dallas, TX
Overall Rating: 2
Cleanliness:[10] • Staff:[2] • Location:[8]

• The decor of the hotel was extremely nice, and the beds were very comfortable.
• The service at this hotel was pathetic, from the person at the check in desk to the people working the valet.

“The hotel itself is very nice and has the boutique hotel feel, but the staff seemed very ill-equipped. I booked a room for two adults labeled 'room type: premium room w/king or 2 double beds' and was given a 'single' room that was the size of a closet with a tiny full size bed and was told that there were no other options. I didn't even know rooms this small existed, let alone would be given for a reservation for two guests. After repeated requests of wanting the situation rectified, and being put on hold and no one ever coming back on the line, I went back to the front desk to speak to a manager in person. We were eventually moved to a king size room, but had to move to the smoking floor, which was not desirable. Calling for your car from the valet was a waste of time; they didn't have it ready, and hadn't even gone to get it before you got downstairs to the garage and asked again. Overall I was disappointed because we kept encountering bad service again and again, but the hotel was very beautiful. Others I know have stayed here and loved it, so perhaps I was just unlucky.”

Apr 25, 2007 by John from Richmond, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenient location near downtown Houston entertainment areas.
• Street noise and church bells are a problem.

“Upon check-in, I was given a sub-par room next to an elevator and with a full bed instead of a king. It was explained to me that "outside" reservations are given these rooms. They did move us to a better room with a king-sized bed. The hotel is quite beautiful inside and appointed very well. Negatives are street noise (including a church bell that started ringing at 5:00am) and $25 valet parking (no self-park lot).”

Mar 29, 2007 by Dora from Lake Charles, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The historical information about the hotel was very interesting and the decor was lovely.
• There was only 1 ice machine available. We were on the 10th floor and the ice machine was on the 7th. This was a little bit of a hassle.

“The hotel was very beautiful in the old world decor. The amenities were very nice. We ate at the hotel restaurant the bank and it was great food. The restaurant was pricey but we expected that. The lobby area was very warm with deep rich colors. The rooms were spacious and inviting. We loved the bathroom. It had a very large walk-in glass shower and Jacuzzi tub for two. Overall it was a wonderful experience. Nice restaurants a short walk away. Also, the metro rail was 1/2 block from the hotel. The only complaint would be not to get a room facing main street, because of the street noise. I think an interior room would have been much nicer.”

Mar 21, 2007 by Kendal from Houston, TX
Overall Rating: 0
Cleanliness:[9] • Staff:[7] • Location:[6]

• Building and the décor.
• Noise related to traffic on street.

“Beautiful building and friendly staff. Nice location for downtown- but not for those that want to go to bed early! On Saturday night the street noise could keep you up till 3 am!”

1 of 1 people found this review helpful.

Jan 10, 2007 by Jenn from The Woodlands, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Distinctive.
• Awesome hotel.

“Incredible! I love the restored look of the old bank building. The staff were warm and personable and welcome to talk about the building. The rooms were wonderful. We will definitely return.”

Jan 6, 2007 by Kristy from Cypress, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the romantic and eclectic decor. The staff was extremely accommodating.
• Not applicable.

“I loved this hotel! It was beautiful! My husband and I stayed there for our anniversary. Our only complaint was that we didn't stay longer!”

1 of 1 people found this review helpful.

Jan 4, 2007 by Deborah from Pearland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The room decor was very nice and soothing.

“The hotel and staff were great-I plan on returning soon.”

1 of 1 people found this review helpful.

Dec 29, 2006 by Sam from Murphy, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff went out of their way to please us.
• The "pretty food" from the restaurant was pricey.

“Great hotel for business and the occasional leisure traveler. Good location and the best service of any hotel in Houston. Needs larger and/or plasma TV¿s for the price. Upgrade to the west in type "heavenly bed" should be a priority.”

1 of 1 people found this review helpful.

May 17, 2006 by Brad from Port Neches, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Phenomenal attention to service. The way hotels should be.
• Air conditioner in room was noisy, but tolerable

“All you could expect from a posh, service oriented hotel. Excellent service from valet parking to checkout. Entering the lobby and absorbing the wonderful aroma from BANK restaurant added to the aura of our experience. Lavish and grand can only explain the wonderful, but brief time we spent in the Junior Suite with a great view of Houston Historic District.”

Apr 29, 2006 by Julie from Sugarland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was fabulous, not for kids but a great getaway!
• Because I have kids it wasn't kid-friendly, but that is ok.

“The Icon Hotel is a quaint hotel best suited for the business traveler or leisure get away. I enjoyed the transportation service they provided and also the rooms were totally upscale. Very nice.”

Mar 9, 2006 by Nyla from Harrisburg, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Friendly staff, London shuttle service to downtown area, huge bathroom with whirlpool tub.
• Very pricey dining, no smoking area other than Whiskey bar.

“I loved Hotel Icon. Houston was not my favorite city, but being in this luxurious hotel made my stay wonderful. The London service allowed me to travel within the downtown area without paying high taxi cab fares. The hotel room was gorgeous. The bathroom was luxurious, complete with a whirlpool garden tub. Turndown service nightly was a nice treat after a long day.”