User Reviews for Hyatt Regency Houston

Research User Reviews for Hyatt Regency Houston (1-20 of 401)

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Dec 6, 2009 by Debra from Mission,TX
Overall Rating: 10

• Very modern decor, excellent hotel. I thoroughly enjoyed my experience there.
• Navigating in downtown Houston can be a bit tricky.

“Upscale, modern, definitely worth every penny. I had a great experience in this hotel stay - everything was tastefully decorated. An oasis in downtown Houston - near theatre district.”

Nov 30, 2009 by Laurie from Carrollton,TX
Overall Rating: 8

• Beautiful views from the elevator.

“The staff was excellent - all very polite and helpful.”

Nov 30, 2009 by Brandon from Atlanta,GA
Overall Rating: 8

• Pleasant staff. Good location.
• Only full size or kings. No queens. $ parking.

“Nice location. Hotel charges $25+/day to park. Hotel only has king beds or doubles available making it tight for a family.”

Oct 28, 2009 by Michelle from Mckinleyville,CA
Overall Rating: 10

• Very attractive, quiet, flat screens, great service (bartender went to the kitchen to make hot chocolate for my daughter after room service closed.
• I liked everything.

“I was very impressed with the quality of appointments, and with the service. The detective and the doorman combined to send out bulletins to city taxi companies to find and return a purse of my daughter left in a taxi, with credit cards and money intact!”

Oct 1, 2009 by Lisa from Port Arthur,TX
Overall Rating: 10

• The members of the hotel staff were all very nice and helpful.
• NA

“This was the nicest hotel I have stayed in. The room and hotel were immaculate and beautiful. The staff all were very nice from the valet guys, to the front desk staff, to the housekeeping employees, to room service. I enjoyed my experience so much! The food that I ordered which included a dinner of steak and an omelet for breakfast were delicious. I would like to stay at this hotel anytime I am in Houston. Any other hotel would just be a disappointment.”

Sep 16, 2009 by Kim from Baton Rouge,LA
Overall Rating: 10

• Staff was very helpful. Bellmen went above and beyond.
• Pool was geared toward swimming laps and not kid friendly and parking was expensive.

“My only complaint was the pool not being kid friendly. Staff was wonderful, they make a point of addressing me specifically by my name. Shuttle driver even gave me his cell phone number in case we needed to be picked up from Minute Maid park before the game ended.”

Aug 27, 2009 by Scott from Sulphur,LA
Overall Rating: 6

• The room was very clean.
• Vale parking was $25 a day.

“Hotel was very updated and Valet parking needs better customer service.”

Aug 26, 2009 by BT from Austin,TX
Overall Rating: 5

• They gave me the crappiest room they had.

“Got a great deal on Priceline and the hotel was real empty but they STILL gave me one of the crappiest roons possible. 1150 was the only room on the elevator lobby and adjoined other rooms on both sides.”

Aug 25, 2009 by VeVe from Mesquite,TX
Overall Rating: 10

• The renovated rooms were beautiful.
• Cost of parking.

“Overall, excellent price for the hotel quality.”

Aug 19, 2009 by John from Winona,TX
Overall Rating: 10

• Staff really nice.
• Wish I could have traveled with my small dog.

“Hotel was nice.”

Aug 18, 2009 by Bob from Aledo,TX
Overall Rating: 8

• nice remodel
• Shula's served us bad baked potato & cold cream spinach

“excellent place to stay”

Aug 13, 2009 by Ashley from Baton Rouge,LA
Overall Rating: 5

• The rooms were clean.
• There was no where near to park for free and the hotel price cost more than regions next door.

“We had a good experience except for one of the bell boys. It could have been that he did not speak English very well (Spanish) but I asked for him to let go of our luggage cart politely five times before he would do so. The manger explained later they want a worker with every cart. It was an awkward situation.”

Aug 12, 2009 by Benny from Marietta,GA
Overall Rating: 9

• Cleanliness, workout facility and atrium.
• Location.

“Great hotel and location was more than a walk to the sports stadiums and arenas. Other than this everything was excellent.”

Aug 11, 2009 by Connie from Corpus Christi,TX
Overall Rating: 9

• Clean, elegant.
• Construction going on.

“Very nice stay with the exception of construction going on. Some noise from construction during the day.”

Aug 9, 2009 by Nick from Hewitt,TX
Overall Rating: 9

• Friendly staff beyond expectations.
• Hard to determine the entrance, due to construction, as well as parking.

“Construction on rooms and the entrance is ongoing, but was quiet and caused no problems. The staff, from check-in, to recommending local restaurants, to the eateries, even to the shuttle drivers, were fantastic. Hotel offers a local shuttle to Minute Maid Park to see Astro games. About 8 blocks from the Downtown Aquarium, which is too far in the Houston summers, but taxis are only $6 to anywhere downtown, and the bell staff is more than happy to help you get one. Nice room, no fridge and no free Internet, but overall a great experience.”

Aug 8, 2009 by Kevin from San Antonio,TX
Overall Rating: 10

• The cleanliness of the room and lobby; also valet parking was convenient and helpful.
• food in the restaurant and room service was too overpriced.

“This stay seemed like a totally different hotel and exceeded our expectations. If we get the same type of stay for comparable price in the future, we'll be more than likely to stay again.”

Jul 28, 2009 by Patsy from Cibolo,TX
Overall Rating: 10

• Very friendly staff. Beautiful room.

“Hotel was clean & convenient.”

Jul 7, 2009 by Ricardo from Laredo,TX
Overall Rating: 10

• Very clean and wonderful staff.

“Very nice hotel.”

Jun 30, 2009 by Karen from Longview,TX
Overall Rating: 9

• Location - in town for concert at Toyota Center.
• Room was by the elevator, so very noisy.

“Beautiful, 19th floor, romantic; however, room service ends too early.”

Jun 24, 2009 by Kimberly from San Antonio,TX
Overall Rating: 0

• Newly renovated, comfy beds, nice restrooms, courteous staff.
• Parking was expensive $27/day.

“Wonderful getaway for the weekend. Car service takes you anywhere downtown. Hotel was full of young high school girls for some type of weekend event, but wasn't loud in room. Staff nice and helpful. Would definately recommend.”

Jun 22, 2009 by Shelby from San Antonio,TX
Overall Rating: 10

• Wonderful, attentive staff, comfortable beds, great shower.
• The service elevator was down so I couldn't use the pool.

“I stayed at the Hyatt for one night while in Houston on business. I was traveling alone and arrived early with the intention of using the pool and the gym. Unfortunately, the service elevators were down so I couldn't access the pool. The gym made up for that. Huge space, delicious ice cold lemon water and cool scented washcloths plus great machines. I had a glass of wine in the Lobby Bar before heading out to the guest services recommended Bonsai Sushi for dinner, located a couple blocks up the road. The service at the bar was great. The staff was very attentive and handled all of my requests. I did not valet park but used the self-parking and had no issues. Great hotel!”

Jun 14, 2009 by from Driftwood,TX
Overall Rating: 9

• Loved the shuttle service to the ballpark.
• The bed could have been more comfortable, for being a 4 star hotel.

“Great hotel, friendly staff, great location. Parking was a bit expensive but the local shuttle service was great.”

Jun 11, 2009 by Anna from Baytown,TX
Overall Rating: 9

• The rooms had just been remodeled, they had Starbucks and nice bar.
• The cost for valet parking was $27. They parked my car across the street in a parking lot. That cost $18 for self parking.

“Newly remodeled rooms. Comfortable beds. Nice bar, lobby area. Had a StarBucks with a Deli. Could walk to other area restaurants. Had a shuttle to and from Minute Maid Park.”

Jun 8, 2009 by from Jackson,MS
Overall Rating: 8

• Clean and open.
• The additional charges.

“The hotel is nice, but parking is $25 extra, internet $10 extra.”

May 14, 2009 by Rebecca from Fort Hood,TX
Overall Rating: 6

• Close to the George R Brown convention center; we walked there.
• I had ants in our room 24th floor and they bite my toes.

“There was no free breakfast. Parking was either valet or parking lot with $15 entry fee every time you and come back. Downtown restaurants were closed on weekends. A bottle of water at the hotel costs $3.50! Beds were small and stiff and the linens were scratchy.”

May 14, 2009 by Dwana from Beaumont,TX
Overall Rating: 9

• Very relaxing, liked the simplicity.
• Valet parking was extremely high.

“Every time I stayed I experienced something different. Will be returning hopefully”

May 9, 2009 by Tom from Aubrey,TX
Overall Rating: 4

• The room itself was clean and comfortable.
• The bathroom shower was not clean and moldy we did not use it.

“Overall the room was alright, it was the bath room tat left something to be desired. you should also let people know that there is a $25.00 parking fee.”

May 3, 2009 by Sharon from Cleveland,OH
Overall Rating: 8

• Big rooms and
  friendly staff.
• Pool under construction.

“Staff was very accommodating.”

Apr 29, 2009 by Kristine from Centerville,UT
Overall Rating: 10

• Fast elevators.
• Unreasonable cost of food in cafe, bar and restaurant.

“Great hotel, friendly staff and taxis are $6 anywhere you want to go in the downtown area.”

Apr 20, 2009 by Carol from Wimberley,TX
Overall Rating: 10

• The staff went above and beyond. Specific requests were handled promptly and efficiently with a smile.
• The music on around the pool. I prefer quiet.

“Good downtown location. Option for self parking nearby with great valet service available. The staff was all friendly and seemed to know how to do their job and get other help if they did not have an answer. Well integrated teamwork. Late checkout easily granted. It would be above average for this star rating for a business traveler or a couple wanting to stay downtown.”

Apr 12, 2009 by Tracey from Fort Worth,TX
Overall Rating: 4

• Decor.
• Atrium too loud.

“This hotel was very nice. However, I did not check Houston's calendar of events prior to booking. Houston was host to some wrestling event for that weekend. Lets just say the Hyatt with the high atrium and wrestling yells until after 2:00 am did not make for a good night sleep.”

Mar 26, 2009 by Michael from Richardson,TX
Overall Rating: 8

• Great location, very close to good restaurants and the merto rail.
• Waited 45 minutes for towels, had to call down twice for them. Valet gave us wrong directions when we left. Business center was down.

“Overall nice place. Could tighten up on a few things. Front desk manager was very friendly.”

Mar 11, 2009 by Jim from Montgomery,TX
Overall Rating: 8

• Spacious room with great views.
• Spindletop Restaurant was still closed after hurricane. Biggest complaint - only valet parking at $27/night.

“Most hotels offer either valet or self park, but this Hyatt only would valet at $27/day, so we self parked next door or on the street metered spots for $15 per day.”

Mar 11, 2009 by Erica from Lufkin,TX
Overall Rating: 10

• The room was immaculate.

“The staff was friendly and they provided us with everything that we needed.”

Mar 4, 2009 by Hank from Beaumont,TX
Overall Rating: 9

• Very classy.
• The box spring for the bed was not covered.

“Very classy, sharp, and friendly. I would stay there anytime I needed a place to stay. Leisure or business.”

Mar 3, 2009 by Kevin from Las Cruces,NM
Overall Rating: 8

• Easy access to downtown art district.
• No validated parking.

“Overall service was good excepting late maid service which required two calls to the front desk.”

Feb 24, 2009 by Sandy from The Woodlands,TX
Overall Rating: 10

• Very classy, comfortable, spacious, and welcoming.
• You have to pay for parking. Room service ended at 11.

“Very comfortable, beautiful, large, many amenities. Lobby area very open.”

Feb 23, 2009 by Suzette from Cypress,TX
Overall Rating: 8

• Great Location, speedy check out.

“Nice room and comfortable beds. Great location and access to downtown Houston.”

Feb 22, 2009 by Janith from Canton,TX
Overall Rating: 8

• Very clean. Had a newly remodeled room. It was excellent.
• Too many guests for the number of elevators. Had to wait over a half hour for elevator at check out.

“The staff were were customer friendly. Was unprepared for the parking situation; $27 per day valet parking was the best choice. There were many guests going and coming for the same event and the lines were long for getting your car. Also unable to access car to get things out of it as desired. At check out waited over an hour to get car as the line was very long. The workers were efficient, it just took time to get cars loaded and out of the way for the next ones.”

Feb 19, 2009 by Deshone Hosea from Missouri City,TX
Overall Rating: 1

“It was the worst I've had at and hotel ever the customer service was very poor, rooms in poor condition,valet not organized. I would not recommend another to that hotel until the remodel is complete, it was truly the worst.”

Feb 4, 2009 by Melody from Longview,TX
Overall Rating: 9

• The staff was extremely friendly and helpful.
• We felt uncomfortable having our 15month old because it doesnt seem like many families stay there.

“Beautiful and very clean. Extremely helpful staff.”

Feb 3, 2009 by Mal from Austin,TX
Overall Rating: 8

• Great staff.
• TV didn't work.

“Neither the TV nor the toilet worked - I could fix the toilet, but not the set. The staff was very friendly (but not fix the TV).”

Jan 21, 2009 by Jessa from Silsbee,TX
Overall Rating: 4

• Cool elevators.
• Dirty bathroom, stained linens, scratchy sheets.

“The location of this hotel was awesome. The room, however, was disappointing. The bathroom was dirty, mold all over the ceiling and in the tiles, and the towels were stained with makeup (not mine). The bed was lumpy and the sheets were scratchy.”

Jan 12, 2009 by Boyd from Lubbock,TX
Overall Rating: 10

• Beautiful room, clean, fresh and new.
• Some construction still in progress (noise).

“Excellent downtown location and beautifully updated. Incredibly friendly and helpful staff, eager to please!”

Dec 24, 2008 by Shelley from Huntsville,TX
Overall Rating: 9

• Hotel is very convenient to downtown locations and shuttle is a great benefit.
• Rooms, though recently remodeled, are very ordinary.

“This hotel is very neat and clean. The staff is very friendly and helpful. The rooms, however, are not distinctive and the sofa style is not very comfortable. $25.00 per day parking fee is high and there are no reasonable options.”

Dec 14, 2008 by Colt from Tyler,TX
Overall Rating: 10

• Clean, efficient, courteous staff and
  accommodating.

“I was quiet satisfied with my stay at this hotel and would definitely recommend this location to anyone that inquired.”

Dec 9, 2008 by Cojoe. from Houston,TX
Overall Rating: 9

• The location is great. It is located centrally downtown.
• The hotel was setting up for a Christmas party, thus the lobby area was under construction. I was placed on phone hold for over 20 minutes.

“Great location and great rooms, equipped with plasma TVs and iPod enabled Alarm Radio.”

Dec 9, 2008 by Robert from Sunnyvale,CA
Overall Rating: 10

• Very friendly and felt welcome during the entire week.
• Some construction being completed.

“You feel welcome from the first moment you arrive. It is amazing that at a hotel so big you feel like the only guest. Great experience.”

Dec 4, 2008 by Lana from Spurger,TX
Overall Rating: 9

• The staff.
• Valet parking was in outside parking lot. No shuttle service to and from downtown areas.

“Very nice, clean and beautiful hotel. The staff was superb in their friendliness and service. We didn't much care for the overpriced and bland food in the restaurant. I would recommend this hotel to my friends and business associates.”

Nov 29, 2008 by Jason from Huntsville,TX
Overall Rating: 7

• The hotel restaurant's prices are sky-high! Beware!

“Coming in from the north on I-45,I had a hell of a time finding the hotel! Even though the hotel is on Louisiana St in downtown Houston,one has to literally go around the adjacent block just getting to the valet parking(which seems to be the only option).I was billed almost $25 for overnight parking,Don Shula's Steakhouse(in house restaurant)has ridiculous prices for steak dinners,the waiter disappeared for stretches of time and there was light redecorating going on in the lobby area(fabulous atrium at least!) For the overnight guest with a car, not a cheap, inviting place to stay!”