User Reviews for Hyatt Regency Houston

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May 26, 2008 by Suzanne from Baton Rouge, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Loved having the duvet covers!
• I needed a wheelchair during my stay. The staff initially could not find one, and then found one missing several parts.

“Very nice for value - should be more handicapped accessible in terms of wheelchair availability.”

May 24, 2008 by David from Temple, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Bellman and valet personnel were great!
• The staff at the DeCafe were awful!

“The hotel and its service staff were great. The two women staffing DeCafe at 11:00 PM on Monday night were not just unhelpful. They were rude and downright uncivilized. They did their best to avoid doing anything for the customers. I also noticed at the same time a long line of hotel guests trying to check in and the poor lonely night desk clerk trying to handle them as best she could.”

May 21, 2008 by John from Baton Rouge, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Clean and professional.
• Forgot the robes in the rooms customary of a 4 star hotel.

“Clean professional, business class hotel. Didn't eat at Shula's. Expensive parking. Great for the price.”

May 21, 2008 by Jon from Houston, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[7]

• Nice location.
• Needs updating.

“Great location in downtown Houston needs updating. The Spindle top Restaurant and Bar should stay open later on the weekends.”

May 19, 2008 by Henry from Washington, DC
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• The lobby was very nice. The hotel staff was accommodating.
• The Air conditioner in my room did not work as efficiently as it should have.

“Very clean, helpful staff, great lobby, comfortable beds, nice showers.”

May 15, 2008 by John from Houston, TX
Overall Rating: 1
Staff:[1] • Location:[8]

• Hotel look and design.
• Customer service, staff response, room.

“Poor customer service, staff response (as always) and room.”

May 14, 2008 by Rick from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very friendly and helpful staff.
• Starting a remodel, which it's ready for.

“This hotel is starting a remodel, which we were concerned about. However, our room was fine, but you could see it was ready for a redo, considering it's considered a 4 star. We were very pleased with the front desk. They gave us a nice, upper floor room, but it turned out to have a noisy group next door. When we called about moving, they were very accommodating and apologetic. They even offered a cheese plate or wine, even though the noise was not their fault. Location is good for Downtown Houston. It's not right in the heart of the entertainment area, but certainly within walking distance, if it's not the middle of Houston's hot and humid summer. We just stayed one night, so did not check out the restaurants or other facilities.”

May 14, 2008 by Joe from Spring, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[8]

• New rooms.
• Parking and construction.

“Overall, a good hotel. A bit out dated. Construction is on going. Parking is poor.”

May 13, 2008 by John from Houston, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[8]

• Well built and affordable cost.
• Room had strong sewerage/toilet smell. No solution/room change offered despite multiple calls. Very poor issue handling and client service.

“This hotel is very well built and located. Despite potential to be a world class hotel, very poor customer service, indifference to customer issues and consistent poor response/customer service from staff and management, completely dilute any positive perception. This comes after being a repeat business guest with multiple stays/rooms. They have always exhibited this weakness. The moment I checked in for the weekend and walked into the room, it had a very strong pungent sewerage/toilet smell. Despite reporting this problem multiple times, no solution or room change was offered. The first response came more than 24 hours later, after multiple phone calls. Even after staff said it was corrected, the problem persisted and recurred with an even worse smell the next day. Their actions, statements and the recurrence led me to believe they were aware of a more serious problem, e.g. room located next to a malfunctioning sewer line, but were not straightforward/forthcoming with the issue and unwilling to give an alternative solution. Very disappointing. The poor air system didn't help much either.”

Nov 16, 2005 by Jennifer from Hewitt, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Excellent stay.
• Valet parking at $21 plus tax.

“Great hotel, not happy valet parking. Parked my SUV outside with paying vallet parking inside parking garage rates.”

2 of 3 people found this review helpful.

Nov 16, 2005 by Debra from Gatesville, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Centrally located. Great service by all staff.
• Parking too expensive.

“Excellent proximity to convention center. Clean, fairly quiet, good essential amenities.”

1 of 1 people found this review helpful.

Nov 15, 2005 by Jean from Austin, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• The public spaces are very nice - location is very good.
• The rooms are very Spartan - just the very basic.

“In general, Hyatt has very nice public spaces but I find that the rooms are mediocre at all of their properties. They get a 4 star rating because of location and amenities, but the actual rooms are 3 star or below. ”

1 of 1 people found this review helpful.

Nov 14, 2005 by Stacie from Lake Charles, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“Hotel staff and facilities were great. Can't wait to go back.”

0 of 1 people found this review helpful.

Nov 13, 2005 by Ingrid from Mesa, AZ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The Lobby and Bar area was very nice.
• Room smelled like cat urine, Heater leaked a lot of water onto the floor, maid didn't do much

“On day 2 I ask the maid to give us fresh towels in the bathroom and empty the garbage. She layed towels on the bed and garbage bags on the bed she couldn't even take the trash with her...”

0 of 1 people found this review helpful.

Nov 13, 2005 by Kelly from Austin, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great location close to theater district.
• Older hotel.

“Great experience during our stay. Very helpful with directions.”

Nov 11, 2005 by Michael from Georgetown, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Absolutely first rate.
• The counter girl in the "Decafe" selling Starbucks was the most unenthusiastic person in "sales" that I've encountered in quite some time.

“Wonderful Lobby area. Nice breakfast bar (14.95), but comes with omelets made to order, bacon, sausage, fruits, crepes, etc, etc, and coffee & orange juice. We knew ahead of time about the $21 valet service, but well worth it with unlimited in/out. We were offered King/NS, and gladly accepted. Nice room. Tile floor bathroom. Very clean.”

1 of 1 people found this review helpful.

Nov 11, 2005 by Furonia from Baton Rouge, LA
Overall Rating: 6
Cleanliness:[9] • Staff:[6] • Location:[7]

• Resturants, Starbucks coffee.
• Room was just okay, bed not so comfortable, TV far from bed at awkward angle, bath tub old.

“The amenities listed in the hotel did exist but everything just seemed to be old and needing a little updating.”

Nov 10, 2005 by Erin from Hot Springs, AR
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The beds were very comfortable. When we needed something from the Concierge, they brought it to us promptly and then called back to see if we got it.
• The valet. They were not very organized. They had some big parties and lost some car keys, mine being one of them.

“The Hyatt Regency is a nice and comfortable hotel. My daughter has become a hotel snob and loved this hotel very much.”

Nov 9, 2005 by Brian from Chico, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• No hassles, friendly staff, great pool, quiet.
• Parking $24-30 a day unless you park outside.

“Spectacular high rise, great breakfast buffet, large heated pool on 6th story outside. Staff pleasant and not stuffy, I felt welcome. Plush beds on the soft side for me. I would stay again anytime , especially after wasting money on the Hilton nearby once before!”

Nov 8, 2005 by Patricia from Nacogdoches, TX
Overall Rating: 5
Cleanliness:[10] • Staff:[7] • Location:[10]

• The location, bell hop and front desk service.
• The valet service.

“The hotel was great I would stay again. As far as the valet service it sucked. I had to wait 45 minutes for my car while others that came down after me received their car. This made my daughter late for cheer leading warm ups at the convention centre. That was the main reason for choosing this location.”

Nov 8, 2005 by Kelli from Beaumont, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Beautiful and luxurious.
• They accidentally charged my card 5 times for incidentals.

“I had an enjoyable stay. The parking is expensive, but the stay was nice.”

Nov 8, 2005 by Don from Franklin, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel is well a very wonderful hotel. The staff is friendly and very egar to assist.
• There is no self parking and parking in a nearby garage is very expensive.

“We traveled to Houston for medical appointment at MD Anderson. We did enjoy our stay at the hotel because the hotel was beyond our expectations for a down town hotel. Our room was clean and the hotel was well maintained. We will stay their again if given the chance.”

Nov 7, 2005 by Johnny from Sour Lake, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Staff extremely helpful.
• Having to pay high parking fees.

“The bed was comfortable but the bathroom floor was dirty or severely stained.”

Nov 7, 2005 by Sarah from Clifton Park, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Awesome roof top restaurant.
• It would be nice if parking for people staying at hotel was free or discounted, but expensive valet parking is expected.

“Only extras were the valet parking, which was pricey, yet everything else beautiful. Very nice hotel with many amenities. Would only stay in this hotel if we went back to Houston. This hotel is in the nicest area of the city and you can walk everywhere, they even have an underground tunnel system with entrance from this hotel. Also, if you like good coffee, they also have a Starbucks.”

1 of 1 people found this review helpful.

Nov 7, 2005 by Allison from Dallas, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[8]

• Convenient, clean, comfortable bed.
• I have stayed in nicer 4-star hotels, the Hilton of the Americas in Houston is 4-star, but I think it should be a 5-star.

“Great experience, although I had to wait 30 minutes for my car to be delivered from valet.”

Nov 7, 2005 by Jason from Orange, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice bar, nice atmosphere, open concept.
• Not enough restaurants, bars, and night life within hotels, I don't like to leave the hotel to drink.

“Great overall, hotel easy to get to, not much to do at the hotel itself but there is a place down the road called main street to go and get so drinks, it does have a nice bar but it is in the lobby.”

Nov 6, 2005 by Guillermo from Mcallen, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location and facility was good.
• I had no hot water in the morning when I showered. It was so weird.

“The hotel was ok. Facility and staff were outstanding. However, I had no hot water when I went to shower in the morning. No hot water in the shower or in the sink.”

Nov 6, 2005 by Debra from Corpus Christi, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service, quality of room, lobby.
• Needs the lunch place open at night, Duck???

“Excellently located, upscale, business minded, friendly hotel. Lobby bar is great, lunch cafe is wonderful, beautiful rooms.”

Nov 4, 2005 by Thomas from Galveston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great atmosphere.

“Great would like any special offers in the further.”

Oct 31, 2005 by Duke from Austin, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Shuttle to ballpark.
• @@.00 a day parking charge.

“Clean, convenient, pleasant.”

1 of 1 people found this review helpful.

Oct 31, 2005 by Craig from Cedar Park, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenient location in downtown.
• Food service was slow out of the kitchen and generally poor organization.

“This is a decent hotel in downtown Houston. This hotel does not stand up in terms of service, cleanliness and attention to details. Valet is also slow and stores cars outside which is not appreciated considering the cost of the service.”

Oct 29, 2005 by Kathy from League City, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• beds were very comfortable. location great and was during Actors playoff time so atmosphere was electric.
• The Spindle top Restaurant and Bar had a cafeteria type smell to it so we didn't stay.

“We had a great time and the location was great. Our room was big and the beds were very comfortable. ”

Oct 25, 2005 by Jerry from The Woodlands, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• There were several restaurants to choose from within walking distance of the hotel.
• It would have been nice if they had a hot-tub.

“This Hyatt is a beautiful property with a top notch staff. I think it is great for spontaneous leisure travelers. ”

Oct 21, 2005 by Anthony from Robstown, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and shuttle.
• Hotel is just fine.

“Large atrium, good guest service personnel.”

Oct 20, 2005 by David from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very professional staff who go out of their way to accomodate your needs.
• Parking.

“Very clean and very friendly atmosphere. Accomodates all types of travelers.”

Oct 20, 2005 by Frank from San Jose, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location, Service.
• Downtown Houston is skyscrapers mostly, not much to see.

“Great service, great location to restaurants, etc.”

Oct 19, 2005 by Rosaly from College Station, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The view of the elevators.
• One of our beds did not have a blanket.

“It was in a great location but the parking was horrible.”

1 of 1 people found this review helpful.

Oct 19, 2005 by Elsa from Houston, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• The Spindle Top restaurant was awesome.
• Everything from the bellhop to the state that the entire hotel was in.

“The most awful experience that I have had. I have traveled around the world but this hotel was dirty and the staff was awful!!!”

Oct 18, 2005 by Thomas from Spring, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location.
• Restaurant selections.

“Very clean, quiet, friendly hotel visit.”

Oct 18, 2005 by Desiree from Baytown, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The hotel was very elegant and clean. The beds were comfortable.
• The valet parking was very very slow.

“I really enjoyed my stay at the Hyatt Regency Downtown Houston, TX. I was celebrating my 5th Wedding Anniversary. The hotel was very nice. The staff was nice and courteous. The rooms were very clean and cozy. I would recommend this hotel to all of my friends, family and anyone looking for a nice getaway.”

Oct 18, 2005 by Patrick from Round Rock, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Restaurant in lobby was excellent and open late.
• Parking expensive self park valet a bit slow.

“Overall, great travel experience.”

Oct 11, 2005 by Brian from Tyler, TX
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[10]

• The friendliness and helpfulness of the staff.
• The room was not the quality expected.

“The Hyatt Regency Houston is an excellent place to stay. We enjoyed the helpful staff and the close proximity to our activities. Although the room did not meet our expectations, we would not hesitate to stay here again.”

Oct 9, 2005 by Dana from Prairie Village, KS
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[6]

• Beds, pillows, linens, soaps were nice quality.
• access to elevators was very difficult on Sunday. My son and I had to walk down 20 flights of stairs.

“There are not enough elevators to accommodate a large event. On Saturday night and Sunday morning the elevators were completely inaccessible due a large event and we had to use the stairs to come down from the 20th floor.”

Oct 5, 2005 by Bob from Bellaire, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[9]

• Good location for downtown Houston
• toilet paper stuck in air vent to stop rattle. Dusty room. Two burned out light bulbs.

“Hotel opened in the '70s. Has been remolded, but still it's a '70's hotel. House keeping standards have fallen since last stay there 14 years ago. Outside pool has no area lighting, too dark. The pool area has an exit to a parking garage, would provide easy escape if a crime was committed in the pool area. I would not let my 12 year old daughter in the pool area by herself.”

Sep 22, 2005 by Connie from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• I love the revolving restaurant on top.
• Small rooms.

“Food served for our medical seminar was fair at best. Breakfast was a poor selection. No fruit, high fiber foods.”

Sep 21, 2005 by Yoli from Austin, TX
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[5]

• The price and style.
• The location, age of decor and carpet stains.

“I'm sure in it's heyday, this was a grand hotel but it's showing it's age in the cracked tile in the shower and the dirty carpet. It still has potential but needs updating. The location is only good if you have business or pleasure downtown otherwise between the high cost of parking and traffic, it's not worth the cost.”

Sep 20, 2005 by Mike from Henderson, NV
Overall Rating: 4
Cleanliness:[5] • Staff:[3] • Location:[8]

• Location to downtown Houston.
• The wait for valet parking was frustrating at best!

“I would not stay here again. Staff was unfriendly and unhelpful and the rooms were not cleaned properly by house keeping. It is definitely not what I would expect from a Hyatt Hotel.”

Sep 17, 2005 by Terry from Austin, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[9]

• Location.
• The valet parking staff was TERRIBLE.

“Hotel room were of a good size but a bit worn and dingy. The bathroom was well appointed, but housekeeping staff were not very thorough in their functions. On three separate occasions, I waited over 35 minutes for my vehicle from valet parking and they either misplaced the car, keys or were generally disorganized.”

Sep 14, 2005 by Toba from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Pool size is nice and with comfortable temperature.
• Parking took 1/2 hour for attendant to find our car.

“Located in the theater district, this stunning looking hotel has an inviting "conversation pit" bar and restaurant right in the open-space lobby, Comfortable beds with state of the art mattresses and a larger-than-most pool and patio. Unfortunately, they lost our car for a while, causing us a delay, but this appears to happen infrequently.”

Sep 9, 2005 by Markus from Dallas, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[8]

• It's a 4 stars hotel with a quite good location in downtown.
• It's an old hotel, we even can hear people talking at outside from our room.

“The parking policy is inconvenient. $1.5 for each 20 minutes and $15 for 1 night. However, we can't go in and out, if we buy the overnight ticket.”

1 of 1 people found this review helpful.