User Reviews for Doubletree Houston Downtown

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Sep 29, 2009 by Will from Martindale,TX
Overall Rating: 10

• Location.
• The only negative were drain in tub was clogged and carpet in room was badly stained and looked filthy.

“This is a nice hotel! Location ideal for many nearby attractions. Hotel generally exceeded my expectations. The only parking available is valet parking, which I feel was too expensive, especially since I was a guest of the hotel.”

Aug 15, 2009 by Cristina from Odessa,TX
Overall Rating: 10

• Clean (no bed bugs). Most comfortable bed I've slept in in a while. Beautiful bathroom. Lovely decor in the room and lobby/bar. Modern.
• The ATM was down the first time I checked, and the next morning someone was stuck in the elevator and two firetrucks showed up. Just FYI.

“Very beautiful and comfortable. Love the spacious lobby and the giant circle mirrow there. Very comfortable beds. Clean/beautiful room/bathroom. Had more than enough towels for us during our one night stay. Nice TV. Had a digital clock/mp3 player I think, but I didn't use it this time.”

Jul 14, 2009 by Chris from Miami,FL
Overall Rating: 10

• Staff was extremely helpful.
• Nothing. Everything was excellent.

“I was very late checking in. All the front desk clerks new who I was before arriving and kept each other informed. I was very impressed by the hotel quality and comfort. I hope next time Ii am in Houston I can get a similar rate in this hotel. It was defenitely a steal!”

Jun 10, 2009 by Charles from Baton Rouge
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[10]

• Location.
• Staff is unfriendly, arrogant and unhelpful.

“We used to stay here every time we went to Houston but never again. The staff range from indifferent to hostile. For example, our television was not working in the bedroom, we reported it to the front desk. The clerk typed a few letters on his computer and advised that it showed nothing was wrong and then stared at us, as if that was the end of it. Needless to say the next day when we finally got a technician to come to the room he was surprised to find it was not working. He left to check on it and never returned.”

May 31, 2009 by David from Corona,CA
Overall Rating: 8

• Quiet and friendly.
• Very expensive to park a vehicle for the night.

“Nice and clean and quiet. I would stay there again.”

Mar 2, 2009 by Rene from Thunder Bay,Canada
Overall Rating: 9

• Location, comfort.
• Staff weren't the most helpful at getting the shuttle.

“Loved it. Clean and nice. Beautiful lobby. Easy access to downtown and business areas.”

Dec 4, 2008 by Cindy from Tulsa,OK
Overall Rating: 6

• Overall - excellent hotel experience.
• The heat did not work in our room and it got cold-they sent someone to fix it but it never worked.

“Everything was great except the heat in our room did not work - we didn't really need the heat except the last day and night so didn't bother asking to move rooms.”

Oct 9, 2008 by Caroline
Overall Rating: 9

• I loved all the extra attention to detail such as the wam cookie upon check in and spacious room with lots of great amenities.
• Valet service was not totally on the same page.

“Our stay at the Double Tree Downtown Houston was phenomenal! The food was excellent and attention to detail and customer service was beyond our expectations! The room was very spacious and clean.”

Aug 21, 2008 by Drake from Washington, DC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like the cleanliness, the location and the room had a wonderful view.
• They had run out of the delicious free cookies they provide when a guest check-in.

“The downtown Houston Doubletree, is one of the best hotels with great rooms located in the heart of downtown. Excellent for families and business travelers.”

Aug 18, 2008 by Lisa from Sulphur, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[5]

• Housekeeping was great very clean attractive place.
• The food. I ate supper down stairs and it was over cooked, I didn't comment it was late. I ordered in and I got a bitter salad the lettuce was all.

“I liked this place except for the food. Though the food lacked this stay it was affordable. The corn chowder was great as was the breakfast buffet. The room service was small in food portions and the food was overcooked at the restaurant. The salad I got in my room was beautiful to look at but it was bitter. I have had bitter cucumbers before but not bitter lettuce ad this lettuce was bitter. Sorry to concentrate on the food so much but in most places the food is one of the only things you like though it costs a fortune, in this case that was just the opposite. It is the only thing I can complain about. I would definitely stay here again!”

Aug 13, 2008 by Chris S. from Lockhart, TX
Overall Rating: 5
Cleanliness:[3] • Staff:[10] • Location:[9]

• Dine-in room items were good and affordable.
• Cleanliness wasn't great.

“Our room was not very clean. Most importantly, we were to have a non-smoking room and even though our room was labeled as non-smoking, it was obvious that wasn't the case. The whole room, including linens, reeked of smoke. The in-room dining was fine and affordable. The staff was friendly and helpful. Will probably not stay in this hotel again, nor refer to friends and family.”

Aug 12, 2008 by Amy from Georgetown, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Nice lobby and bar area.
• Our flow had an odd smell/stale smell. Not offensive, just odd.

“Great location. Very friendly staff. Beds are very comfortable. Love the lobby and bar area. Would welcome another stay at this hotel.”

Aug 11, 2008 by Ernest from Rowlett, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[7]

• Relatively convenient location central to the city.
• Charges for parking.

“Nice property, friendly and efficient staff. Bar and restaurant on premises although I didn't check out either. Be aware 10.00 per day for internet and 25.00 for parking.”

Aug 6, 2008 by Tiara from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• They gave us a corner room, and the bed was amazingly comfortable.
• Cleaning lady knocked on our door very early in the morning.

“The place is very comfortable, nice looking, and friendly service. Really enjoyed my stay. The bed was so comfortable, and the corner room felt luxurious.”

Jul 23, 2008 by David from Georgetown, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[7]

• Good shuttle service.
• Poor customer service.

“The valet and shuttle drivers were accommodating. Did not receive two double beds as requested. Did not receive coffee when called desk twice after I noticed it wasn't in the room. Front desk claimed they would deliver requested item twice but never did.”

Jul 23, 2008 by Liz from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[3] • Location:[8]

• Free shuttle was a great amenity and beds were wonderful.
• Service for shuttle however was lacking and getting quick responses from staff was always a chore.

“The hotel itself leaves nothing to complain about. There is construction on a parking garage across the street, but inside is all luxury and comfort. The room was immaculate, well appointed (the thermostat was a bit testy). We took the shuttle down to the Aquarium (5 blocks away) and kept being told different times. When we called for a return service in the evening, we waited 15 minutes, called again, were not able to get any approximate time of arrival, so we walked back. We were curious about buying a tin of their cookies (you get a coupon with your arrival cookie) and the front desk attendant had no clue - said they only had individual cookies at the desk and you had to go to the restaurant for a whole tin. Oh well. While the rooms and towels and everything were all great and above expectations, the service seemed lacking in focus, and the doors let all noise from the hallways in.”

Jul 16, 2008 by Raul from Kansas City, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean, updated, and friendly.
• No wet area in the fitness center.

“I was very satisfied with my stay at this hotel. The staff was very friendly from the valet, to front desk and bartender. The decor was very updated with a retro feel. They have cookies at night which I partook in daily. On the downside, if you don't know Houston well, it may be difficult to access. And there is no self parking so you have to use valet. The positives for my stay on both those issues were, the valet were very prompt in retrieving cars, and getting into and out of the hotel using W. Dallas street was very convenient for me. I would stay here again without question.”

Jul 2, 2008 by Brandi from The Colony, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very quiet, clean, and food was great.
• I will never get a hotel room by the elevators again.

“I enjoyed my one night stay at the DoubleTree Hotel. The warm cookie was great since I had been on the road for several hours and just wanted a quiet nap.”

Jun 9, 2008 by Carla from Madill, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The rooms were attractive comfortable.
• The parking charge was 23.00 during the week and 12.00 on the weekend we were there thur and Fri. we did not anticipate 23.00 for parking.

“The hotel was great the only thing that was a surprise was the charge for parking 23.00 during the week and 12.00 on the weekends.”

Jun 9, 2008 by Stephen from Morton, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Nice interior design.
• A little out of the way of my favorite downtown destinations.

“Friendly staff, very nice room. I got a lot of value for the money.”

May 30, 2008 by Gloria from Daphne, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The Hyatt staff was excellent. We was very pleased with the Hyatt. The Doubletree staff could learn some lessons from Hyatt staff in courtesy.
• The Doubletree staff compared to the Hyatt was below standard.

“We were very pleased with our Hyatt stay. All hotels need to take some lessons from this staff.”

May 27, 2008 by Angela from Kountze, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[6]

• Feather beds and pillows.
• No pool which is a must for young children!

“While this hotel was exceptionally nice. It had no pool which we definitely wanted and it has mandatory valet parking that is $12 a day on the weekend and $25 a day during the week. Spent more on parking, that we were not told anything about and really would have expected a pool for the quality of hotel it was. That made the stay disappointing.”

May 22, 2008 by William from Gainesville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Close to Downtown.
• Internet was not free in room.

“Good for Downtown Houston. Close to rail and restaurants. Quality staff.”

May 21, 2008 by Wendy from Fayetteville, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Complimentary shuttle to Downtown area for hotel guests!
• Coffee pot in rooms too small and $5 for bottle of water.

“I would definitely stay at this Doubletree Hotel again. The room was neat and clean and the nightly rate was competitive for the area. Every one of the employees we encountered during our 3 day stay were friendly and helpful. And the cookies? They're the best!”

May 14, 2008 by Charla from Spring, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean rooms and nice lounge.
• Valet parking only!

“The hotel was nice. The rooms are small but very comfortable. Watch out for the cleaning crew. If you don't run to the door and stop them they will walk in on you!”

May 9, 2008 by Angelina from Port Arthur, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[3]

• Friendly and clean.
• Parking was horrible.

“The restaurant did not have that great of selection for food and the prices were way too expensive for what you were given. Again, the parking was terrible. We did not know that we were going to have to pay $25.00 a day to park there. If there was any other parking, the hotel certainly did not let us know that. It would have been nice to have had a small refrigerator and microwave in the room.”

May 6, 2008 by Cedrick from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• The location of the hotel was definitely attractive.
• I did not like the construction that was being conducted around the hotel.

“In short, this was a very nice hotel.”

Apr 24, 2008 by Deborah from Waco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spacious rooms, convenient.
• Hotel only offers valet parking very expensive.

“Hotel was clean spacious & very convenient to downtown Houston.”

Apr 23, 2008 by Raymond from Garland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• There was nothing negative that I can think of.

“The hotel was very amazing. I do really thank the Doubletree for the hospitality they showed me and my family.”

Apr 17, 2008 by Pramod from Richardson, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good and convenient to my work.
• Lack of exercise equipments.

“Very nicely located and friendly staff. But the hotel lacks in size of fitness room.”

1 of 1 people found this review helpful.

Apr 11, 2008 by Aida from Angleton, TX
Overall Rating: 1
Cleanliness:[9] • Staff:[4] • Location:[9]

• Convenient and clean.
• The air conditioner did not work very well and was too hot.

“We asked for someone to come up to check the A/C, which they did but it was not repaired. It was too late and we were extremely tired to have them come back again.”

Apr 9, 2008 by Laura from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was accommodating. Additionally, the location of the hotel was convenient for our needs.
• One of our rooms was so cold and we couldn't get it warm enough but this was a minor problem.

“We loved this hotel. The location was perfect for our meetings in midtown Houston. The hotel staff was friendly and accommodating as well.”

Apr 9, 2008 by Allison from Minneappolis, MN
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• Location for the stay. Also bed was great.
• No pool or Jacuzzi. Staff not as helpful as they could have been.

“It was in a convenient Downtown location. The bed was above average for a 3-star hotel and it had a gym which is important to me. It does not have a pool or Jacuzzi, which is important to some people and would have been important to me if I was on vacation. It is a good business hotel.”

Apr 7, 2008 by Katie from Orange, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly staff, beautiful room, plush carpeting.
• Valet parking is expensive.

“Good breakfast buffet, great room accommodations and convenient access to the convention center made this feel like a 4-star hotel.”

Apr 5, 2008 by Tracy from Bryan, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The bed was very comfortable.
• There was only valet parking and it was very expensive.

“It was very nice and also very comfortable. I would not stay there if I had to pay the hotel's normal room rate.”

Apr 2, 2008 by Ben from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[7]

• No pool.

“Very clean and nice hotel, in a good location.”

Apr 1, 2008 by Ed from Lafayette, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Enjoyed talking with friendly staff and their good manners.
• The only thing I did not like is coming out of the elevator on the 5th floor was the strong smell of cigarettes smoke.

“Other than the smoke smell I enjoyed my stay very much.”

Mar 31, 2008 by Brad from Humble, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[10]

• Location.
• The overcharging for parking, 25 dollars per day.

“Great hotel, outrageous parking.”

Mar 26, 2008 by Mike from Ashland, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Valet parking only & price of parking.

“Nice location, good for the price.”

Mar 25, 2008 by Jay from Lubbock, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• It was located just where I wanted the staff was cordial but not overly friendly.
• It is mostly used by business people and does not really cater to families.

“While the hotel was nice and centrally located the staff was not terribly helpful and I disliked not being able to access my car when I wanted.”

Mar 24, 2008 by Angela from Marshall, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Hot cookies at check in.
• We were stuck with a smoking room!

“Nice hotel if we didn't get a smoking room. It smelled like nicotine.”

Mar 24, 2008 by Woody from Roanoke, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very convenient to things in downtown-had a downtown shuttle.
• Price of valet parking - outrageous!

“My stay was very nice. The front desk staff, concierge and valets were all very nice. I do think that $24 a night for valet parking (no self parking is offered) is outrageous!”

Mar 20, 2008 by Mia from Madison, MS
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[5]

• Clean, friendly staff.
• There is no pool of any sort.

“We are very disappointed that there is no pool of any sort on the premises, especially we were traveling with a nine year old and a five year old. Any if you like authentic Asia food, the hotel is about 20 minute drive to Chinatown. But is pretty close to the museums and the zoo and 15 minutes to the Galleria Mall. The Valet staff were very friendly and the cookies were delicious too. Overall we had a great time and Houston left us a wonderful impression and will definitely visit again.”

Mar 19, 2008 by Emily from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Front desk staff very friendly and helpful.
• Freshly renovated room still smelled like paint.

“Very attractive updated hotel in a convenient location. We left something in the car which was in valet, and staff was helpful enough to promptly bring it to our room. We would stay here again.”

Mar 19, 2008 by Christopoher from Arlington, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, staff helpful and friendly.
• Outrageously priced valet parking.

“Overall a very nice place to stay in Houston. The room was very well appointed, clean and comfortable. The valet parking is overpriced, but they made every effort to get your car up to you in a timely manner.”

Mar 18, 2008 by Sue from Bay City, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly, helpful front-desk personnel.
• Shuttle service was poor.

“The hotel itself is very nice. Rooms are clean and beds are comfortable. Of course we love the warm chocolate-chip cookies at check-in! We used the hotel shuttle to take us to the Toyota Center for a Rockets basketball game. When we called to arrange the return trip, we were told it would be about 15 minutes. 40 minutes later, we were still waiting. If they had just told us that we would have to wait that long, we would have taken a taxi back to the hotel.”

Mar 14, 2008 by Jennifer from Baton Rouge, LA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[6]

• Liked the beds (although extremely small).
• 75% of the staff was horrible. Room was so tiny.

“We had spent 3 previous nights at the Doubletree Guest Suites Houston. We decided to stay one more night. In comparison to the Galleria Guest Suites, this hotel was miserable. The staff was rude and seemed to ignore us because we had kids and were not there on business like most other guests. When we checked in with 4 members, we only got one cookie (whereas the Guest Suites Doubletree gave us one for each member of our party). We were sent on a hunt for our own luggage rack (although were later told that the original staff member we asked should have taken care of that for us - I guess when he realized we were going to bring up our own luggage and there was nothing in it for him, why should he help us?). The room was about 1/10 the size of our suite at Guest Suites. The double beds were WAY too small for two adults. On top of that, the whole room smelled like mold and mildew. The sheets and pillows did as well. I have very bad allergies and asthma, and spent a miserable last night of our vacation on those mildew sheets. With us staying at 2 Doubletree hotels within a day of each other, it was very easy to compare. The Doubletree Downtown gets a 1 out of 10 and the Doubletree Guest Suites gets a 10 out of 10.”

Mar 5, 2008 by Natasha from Willis, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[10]

• The fast shuttle service and the bed was very soft.
• There was one shuttle driver that was not friendly at all.

“Overall the stay was wonderful, they might need to work on getting a couple more friendly employees.”

Mar 2, 2008 by Pramod from Richardson, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nice staff, good location.
• Fitness room lacks equipments.

“I am overall satisfied staying here.”

Feb 25, 2008 by Robert from Buda, TX
Overall Rating: 5
Cleanliness:[9] • Staff:[10] • Location:[8]

• Friendly employees.
• The comfort of the room was average.

“The a/c was out in our room so the staff kindly moved us but the next room was not much better and it was late before we noticed that the temp was not going any lower than 78 or so. So, the nights sleep was horrible.”