User Reviews for Sheraton Houston Brookhollow

Research User Reviews for Sheraton Houston Brookhollow (1-20 of 102)

• Add Your Own Review »

Oct 16, 2009 by Shanta Odu 512-431- from Austin,TX
Overall Rating: 10

• Price.
• You have to pay for local calls, found that out later.

“Nice, neat and
clean.”

Jul 3, 2009 by Ann from Cedar Park,TX
Overall Rating: 10

• Nice room for the price. Easy to find.
• Could not get clear directions from the employees for the local area a few times.

“Overall the hotel was very nice. The room was setup very nice and cozy. The linen was very nice all goosedown pillows with goosedown duvets.”

Jun 9, 2009 by Shelly from Beaumont,TX
Overall Rating: 10

• Cleanliness and friendliness of staff.

“This hotel was perfect and
enjoyed the friendly staff.”

Apr 23, 2009 by Kurt from Allen,TX
Overall Rating: 9

• Beds were very comfortable. Flat screen TV was a big plus.

“Overall, the hotel was outstanding.”

Mar 16, 2009 by Rick from Spring,TX
Overall Rating: 9

“The hotel has been going through renovations due to Hurricane Ike. The room I stayed was one of the renovated rooms. Upgraded LCD TV screens and comfortable beds made this enjoyable stay.”

Jul 27, 2008 by Kurt from Montgomery, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Starbucks coffee in room.
• Road noise from nearby freeway enters rooms.

“Typical Sheraton.”

Nov 14, 2007 by Michael from Brentwood, TN
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• They offered free high speed wireless and the overall appearance of the hotel was very good.
• Some of the areas were not very clean, swimming pool.

“I was overwhelmed with how hard it was to get around the hotel. The roads were so jam packed that I really did not want to go anywhere. I did enjoy my stay overall, but am glad it was only for two nights!”

Nov 9, 2007 by Andrew from Destin, FL
Overall Rating: 3
Cleanliness:[6] • Staff:[7] • Location:[8]

• Bedding was comfortable.
• The halls are narrow, so each time a door opens and shuts you hear it.

“Though the hotel has been updated, the sound of the doors opening and closing is disturbingly loud.”

Oct 17, 2007 by Ken from Vancouver, BC CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[6]

• Loved the look of the room. Very nice for the price I paid.
• Internet was very spotty. One night it worked great, others, could not connect at all. Balcony would have been nice.

“The staff was great, the room was clean and the decor was very nice. A balcony would make it an awesome room. Smoking area would also have been nice.”

Oct 1, 2007 by John from Sandy, UT
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[5]

• There isn't anything positive I can share related to the experience I had here.
• From the moment we arrived the experience was one of the worst I have had in recent memory.

“It began when they did not have a room for us after traveling 300 miles from Dallas summarizing a 16 hour day and with a paid confirmation. The front desk clerk just looked at us waiting for us to respond when she told us she did not have a room for us. After we balked she spoke with another clerk and they offered a hospitality room that was with a "pullout couch and they could bring in a rollaway cot." When we asked for a manager they then found "the showroom", the room they show to prospective guests. They never mentioned that it was a king bed only even though our rest was for two queen beds. When we arrived to this room after all the chaos at the front desk we were stunned that it was with only one bed. We then called the manager to the room which he arrived with a key to another room with two queen beds. Where was this room when we checked in? They gave us 2 drink vouchers and 2 breakfast vouchers but we would have been happier to just be checked in quickly to the room then to be put through the 45 minute dance that we were put through to at the end be given a room that forty five minutes earlier was not available. A painful experience and one that will assure that I will never book at the Brook Hollow again and will consider my rest options for Houston in the future.”

Sep 23, 2007 by Peter from Irving, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Not really a three star hotel.
• Bathroom fixtures outdated, not working properly.

“I would prefer not to be automatically upgraded. I was aiming for the Marriott hotel near by, a 2 1/2 start, which I liked better.”

Apr 8, 2007 by Mark from Largo, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bed, Internet, Restaurant, Shoe Shine Man-Hawk.
• Can not tell you anything I didn't like.

“Everything worked, even the ice maker. Great facility!”

Feb 27, 2007 by Brittany from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Every staff member was very friendly and helpful.
• It is located directly between two major highways, making it difficult to Navigate.

“Very nice facility, clean rooms, wonderful staff.”

Feb 26, 2007 by Tom from Manor, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Dinner is restaurant was excellent.
• Waiter in restaurant disappeared on me.

“Bathtub did not work. I smoke and hotel went non-smoking. I feel some rooms should be set aside for us smokers. No hand mirror in bath. Work space was excellent. Bed was very comfortable.”

Feb 5, 2007 by Kurt from Longview, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[6]

• Plenty of covered parking.
• Freeway truck noise all night.

“Nice, comfortable rooms with a friendly staff and free onsite parking garage. Twenty minutes to downtown on surface streets, but proximity to freeway may result in traffic noise in some rooms.”

Jan 9, 2007 by Jennifer from Overland Park, KS
Overall Rating: 9
Cleanliness:[7] • Staff:[9] •

• The room was comfortable and had space enough.
• Hard to get around the area, but all of Houston is.

“See above comments.”

Dec 15, 2006 by Dawn from Orlando, FL
Overall Rating: 4
Cleanliness:[5] • Staff:[3] • Location:[5]

• Convenient to major highways.
• Was not in the best area of Houston.

“This hotel is more of a two star hotel. Although the hotel was recently renovated the rooms were just average. The room was noisy as you could hear highway traffic all night long. As a solo female business traveler, I was not appreciative of the attitude of the man at the front desk when I asked where the closest grocery store was. all he offered was "down the street" and was not so pleased when I told him I was not from Houston and where "down the street he meant" he never offered a name of a store or how far away it was so I ended up just walking away from him as I found him very disrespectful and rude! You would expect that people asking directions would be quite typical and the staff member would be happy to help me find my way but that was not the case. Also, the hotel is in more of a business office area and there are no restaurants or stores nearby. Quite honestly the area where they were seemed to be a bit of a rough area. If you are going for a for a night this hotel would be okay but for a long stay I would not recommend it as things such as finding a place to eat or shop such as the galleria area is farther away than I had thought according to their website.”

Dec 7, 2006 by Holly from Asheville, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Room, staff, cleanliness.
• Location convenience in Houston is tough to come by - the city is a mess to get around in.

“It was very good.”

Nov 16, 2006 by Larry from Lawrence, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• New room furnishings.
• Nothing.

“I stay here allot. Recently refurbished & they usually accept my price.”

Nov 16, 2006 by Lisa from Henderson, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[7]

• Decent location.
• Bathroom looked old which made it feel dirty.

“I prefer 4 star, but there was no 4 star in the area. Hotel was ok for 3 stars. The room and bathroom looked worn which gave it a dirty feeling even though it was reasonably clean. I had to go to the front desk to get a cable for internet service and return the cable to the front desk. No major ordeal, just a hassle.”

Oct 17, 2006 by Kelsel from Sherman, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The bed and bedding.
• No wireless internet in rooms.

“The hotel was good quality.”

Sep 21, 2006 by Larry from Lawrence, KS
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Newly refurbished room.
• Had to wait while the clerk tried to figure how to handle a reservation.

“After my wait (10 minutes or so) they upgraded me to the "Club Level" which made it worth the wait. Very nice for the money.”

Jun 9, 2006 by Jesse from Silsbee, TX
Overall Rating: 4
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location, nice room.
• Noisy a/c, staff did not respond to problem.

“Great location for me, nice place, no one was there at 10:00pm to help with bags, no dolly to move stuff with, so I was left moving bags back and forth from parking lot. I asked desk people to have my a/c checked and repaired, or move me, got back to hotel around 10:30, A/c still growling and I was to tired to address the problem.”

May 1, 2006 by Glenn from Las Cruces, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• Close to town far from restaurants.
• Restaurants were mainly for employees.

“The parking was a great setup. Easy in and out locale. Nothing really special.”

Apr 26, 2006 by Steve from Denton, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location, clean, nice carpet and bed, lots of pillows.
• Plug in bathroom didn't work. No plug by coffee pot, so it had to be moved. Hot water was at a trickle.

“The few glitches with electricity and water was all that was negative. It seemed reasonable to expect plugs to work, and to put a coffee pot near a plug. I like baths, but the hot water only trickled, so it took literally five minutes to fill the tub. Otherwise great!”

Mar 1, 2006 by Charles from Austin, TX
Overall Rating: 3
Cleanliness:[5] • Staff:[6] • Location:[8]

• Price.
• Dingy, old, run down, not much excitement there.

“The place is rundown, the staff was overwhelmed, the food was mediocre, the bar was stuffy, and the linens were cheap.”

Feb 13, 2006 by Gary from San Antonio, TX
Overall Rating: 3
Cleanliness:[9] • Staff:[3] • Location:[8]

• Good mattress and pillows.
• Noise.

“I had a late night appointment and wanted to sleep the next morning. However, loud construction started at 8:00 am! If I had know that, I would not have stayed there. Please post such info on your site before you recommend them to me!”

Jan 15, 2006 by Casey from Austin, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[1]

• Nothing.
• Room smelled bad, worn and torn furniture, bad quality.

“The room was not in good shape. It had a bad odor. The bed was very uncomfortable. Staff was ok. Food tray from previous occupant was there until I left the next morning. I will never choose that area of Houston again if this hotel is associated with the area. Star level should be lowered.”

Dec 16, 2005 by Tom from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wi-fi, beds, star wood members lounge, restaurant all good!
• Old bathrooms, need to update the shower curtains to the new expanded style.

“Overall a very nice place to stay, convenient location and easy access to the freeway system.”

Dec 14, 2005 by Tim from Ore City, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very nice and clean presentation.
• Was not able to get into my room even once without help due to faulty lock.

“The hotel and staff were very nice. The only issue that tainted my stay was the fact I was unable to enter my room even once without help. The rooms were recently renovated and there was obviously a problem with the lock. The staff was helpful and even served us a breakfast buffet. However, it still made for a frustrating stay.”

Dec 3, 2005 by Andy from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location and cleanliness.
• Other guests were banging the fire exit door next to our room at 1 am.

“The location was convenient, the room was clean, and the price was right. The only problem we had was the noise. Our room was next to the fire exit door and people were banging the door all night long, until we called security at 1am to have them stopped.”

Dec 1, 2005 by Steve from Atlanta, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Parking was easy and free.
• No free wi-fi internet, this needs to be a selection option.

“They allow dogs to check in with their owners. A whole dog show in fact. No breakfast included in room cost. No wi-fi internet (available for $12 per day).”

Nov 16, 2005 by Paula from Evadale, TX
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[8]

• The location had great highway access.
• The non smoking room and hallway smelled like an ashtray.

“My room had a insect problem. It was evident that it and the neighboring rooms were in a smoking section now classified as non smoking. The hotel was also under construction.”

Nov 16, 2005 by Nasser from San Benito, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[7]

• Great room.
• Confusing approach from freeways.

“Spacious lobby, luxurious hotel.”

Nov 8, 2005 by Christopher from Columbia, TN
Overall Rating: 6
Cleanliness:[3] • Staff:[6] • Location:[3]

• Location.
• Other guests too loud.

“This hotel is very convenient. The rooms need to be remodeled and I have had issues with the AC from time to time. I have stayed at this hotel over 12 times and will continue to stay here on future visits.”

Nov 7, 2005 by Chaz from Bossier, LA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Fairly good location with regards to my trip needs.
• Carpets need better care and cleaning.

“Sheraton Brook hollow hotel is located in NW section of Houston and is a short drive from Galleria and Downtown Houston. Keep in mind that Houston traffic can be very bad at any time of the day. Hotel is definitely a 3 star and has been undergoing some maintenance and repairs recently. Staff is very courteous and helpful with requests. This was my experience when I requested a room change as my initial room had a very strong odor of cigarette smoke and mildew, even though it was a nonsmoking suite. My new room was a great improvement. The only negative I will state was from the other guests who were coming and going at all hours, talking loudly in the hallway and slamming doors. It was very annoying. Other negative was that if you get a room facing the Southside, you will hear the highway traffic all night long as the full length glass window is a poor noise insulator and is more of a parabolic dish to catch sound from the highway. Window air conditioner is the heat pump type that stays on all night so that can be a nuisance too.”

Oct 28, 2005 by Robert from Plattsburgh, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[5]

• Sheraton desk clerk upgraded us to restricted floor to give us a quiet room.
• Few places of interest within walking distance, shops, restaurants.

“For the price we paid we were very happy. If we had paid full ticket we might have groused about some signs of poor maintenance.”

Oct 26, 2005 by Rhonda from Fl, FL
Overall Rating: 4
Cleanliness:[3] • Staff:[8] • Location:[4]

• The staff were very polite and efficient.
• Worn, dirty carpets, terrible beds.

“Located in an intersection that's easy to find, but very difficult to get to unless you're very familiar with the immediate area, because of intersecting interstates and odd traffic patterns. The beds were incredibly bad; the mattresses consisted of foam that was perhaps five or six inches deep. The two double beds had some sort of metal frame that stuck out from the edge of the bed two or three inches, but underneath the bed skirt so you couldn't see them, at exactly the right height to bark your shins which we promptly did, three or four times.”

Oct 18, 2005 by Acenete from San Antonio, TX
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[4]

• Parking is accessible to lobby and people who work at hotel are nice.
• Mattresses were flat, old window and beds covers.

“Bad experience.”

Oct 14, 2005 by Tina from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The front desk staff was very courteous.
• The room was very hot when we got there.

“Overall it was a very pleasant stay. The room was clean and the location was very close to everything we needed.”

Oct 14, 2005 by Yolanda from Monroe, LA
Overall Rating: 1
Cleanliness:[3] • Staff:[7] • Location:[8]

• The location was good. Provided maps to popular locations.
• Hotel was dirty and under construction so it appeared raggedy and noisy.

“I thought the staff was good. I loved to directions provided by the front desk to all major sites and locations in and near Houston. However, the rooms were old and dirty. The carpet was stained badly. They also allowed smoking and non smoking rooms on the same hall which made my room smoky. I was not advised that the hotel was under construction. This may resolve some of the issues mentioned in the future, but it made my current stay rather inconvenient.”

Sep 24, 2005 by Casey from Austin, TX
Overall Rating: 4
Cleanliness:[6] • Staff:[8] • Location:[5]

• Staff was very nice & accommodating.
• The rooms were not very nice, cracked walls, fowl smell & dirty floors.

“The hotel is hard to get to. The rooms need to be revamped. The past few times I have stayed there, the rooms were not kept up very well with general maintenance. The staff is very nice. Breakfast was good.”

Sep 12, 2005 by Mark from Concord, CA
Overall Rating: 3
Cleanliness:[10] • Staff:[8] • Location:[5]

• It was quiet and comfortable.
• I had no desk or internet connection. When I asked for the internet connection they put it on the floor.

“The hotel was handling a large number of evacuees from New Orleans. It is also under renovation. The staff was friendly and quick to respond to my needs but I was amazed to find no desk in the room and have no internet connection device. When I called they sent the box and placed it and a phone on the floor. I called again and they brought a desk. This is a Sheraton?”

Aug 29, 2005 by Chris from Bay City, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[7]

• It was a nice hotel at a good price.
• A little difficult to get to from the highway.

“I thought the Sheraton was just fine. We were pleased with the selection ”

Aug 28, 2005 by Charith from Jacksonville Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, clean, full service hotel
• Lack of power outlets, additional charge for internet.

“Had wired internet at the work desk, but it cost $ 10 extra per day. Had trouble finding outlets to charge phone and headset.”

Aug 24, 2005 by Penny from Wylie, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff is extremely polite and very helpful.
• This hotel has very small bathrooms

“I travel to Houston about 2 times each month. I always try to get a room at the Sheraton at Brookhollow. Their staff has an attitude that goes above and beyond being polite and helpful. The rooms are clean and I love the location.”

Aug 18, 2005 by Eddie from Lafayete, LA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• easy access and good location
• was dirty because remodeling

“This is our third stay at the hotel. This particular visit however was a little uncomfortable because things were in disarray and the rooms weren't quite as clean. I understand that they were in the process of remodeling but it was a little disarming.”

Aug 2, 2005 by Helena from Wylie, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Shuttle bus into Galleria area in Houston
• Hotel under renovation, dust. Small beds

“The stay was just overnight. I arrived about 6pm Thursday evening and checked out about 6:45am Friday morning. (Attending an orientation in a nearby town - reason for the visit). Considering the time spent in the hotel, the stay was okay just for a night's rest. However, the bed was not the most comfortable so if were staying longer than a night, this may be a slight inconvenience. Did not utilize the restaurant, however was slightly confused by the staff informing of a continental breakfast only to find out the breakfast was $10 in cost. Continental is generally something quick and definitely not worth $10.”

Jul 28, 2005 by Milton from Victoria, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff treated us with utmost courtesy. They pointed out their satisfaction policy and re-assured us that they were there to honor it.
• I have absolutely no complaints.

“The hotel and room were very clean. They were in the process of completing fresh renovations. The staff was very courteous and friendly. One of the greatest features was the free covered parking garage that was conveniently located close to the lobby. Being able to park your vehicle in the shade during the hot Texas summertime is a huge plus.”

Jul 27, 2005 by Mina from Everett, WA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[9]

• Some staffs member are nice and the food is good
• The room is not appropriate for 3-star hotel

“The room we stayed in looked like the Days Inn kind of room. There are some amenities inside the room that have been broken and no one fixed it.”