User Reviews for InterContinental Houston

Research User Reviews for InterContinental Houston (1-20 of 790)

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Dec 12, 2009 by Larry from Jones,OK
Overall Rating: 10

• Clean, good lighting, good electrical outlets and quantity.
• Nothing.

“A standard in the galleria area. Great value.”

Dec 10, 2009 by Marlo from Westlake,LA
Overall Rating: 0

• Beautiful, comfortable, and cozy.
• I liked everything.

“This was an extremely nice hotel. Loved everything about it.”

Dec 8, 2009 by Gary from Gaithersburg,MD
Overall Rating: 4

• View of Downtown Houston was nice.
• TV had no sound, remodeling on the next floor up awoke us at 7am.

“Our room was nice, but there was an incredible amount of noise at 7am until we left. Clearly they were remodeling the floor above us. It was a weekend getaway with my wife and we'd hoped to sleep in.
We ordered a pay-per-view movie - but there was no sound. The hotel was courteous to refund the charge, but was unable to resolve the problem.”

Nov 25, 2009 by Krystal from Lake Charles,LA
Overall Rating: 7

• The location was great! So convenient for shopping.
• The
  TV was horrible, the food was not good and the
  AC did not function properly.

“The location of the hotel was great, that would almost make me want to stay there again. The hotel was probably a 4 star hotel in the '80s but no any longer. We parked in the parking garage and it would take forever for the elevator to get to us because only one was working at the time. When you stay at an upscale place you expect a flat panel TV or at least one that worked correctly. We had to call the concierge multiple times because the remote would not work and the screen was horrible, we purchased a $10.75 movie in the room and had to watch it with everything on the screen being just different shades of green and could not get to the menu to change it. There is a thermostat in the room, but it did not function properly and we also called the concierge multiple times about that. No one ever came to fix it and my husband and I had to sleep uncomfortably hot both nights, and this is supposed to be a 4 star hotel, the Holiday Inn would have been much better.”

Nov 17, 2009 by Kris from Webster,TX
Overall Rating: 7

• Location - 10 minutes from conference.
• Mattress, backache. After two nights I was desperate for some sleep!

“The location is superb with LOTS of restaurants and shopping within walking distance. The hotel is clean, personnel are courteous, and amenities are upscale. I personally found the mattress to be so uncomfortable that I could not sleep through the night and awoke several times with a backache. My daughter, however, did not have a problem sleeping.”

Oct 28, 2009 by Gene from Indianapolis,IN
Overall Rating: 10

• Comfortable, clean, and nice fitness center.

“Older hotel, very well maintained. Very courteous and helpful staff. Had a great weekend.”

Oct 27, 2009 by Kevin from Garland,TX
Overall Rating: 8

• The service by the employees were friendly and helpful.
• Parking is an extra $16 and the internet usage is an extra $12.

“The hotel is clean and well-decorated. The employees are friendly and helpful. However, parking is too steep at $16 for an overnight spot. In addition, I feel like the hotel is nickel and diming the guests by charging for internet usage.”

Oct 15, 2009 by Salo from Mexico,NM
Overall Rating: 9

• Service by the fabulous concierge staff.
• Parking is very expensive.

“Great hotel and location, with the concierge going out of his way to help.”

Oct 14, 2009 by Linda Brewster from Houstn,TX
Overall Rating: 6

• The rooms were nice.
• Parking was $16 for visitors, 20 for over night. Had to pay mini $8.00 to park just for breakfast.

“Hotel rooms were good, but parking was not great when family is visiting and you are dropping off and picking up daily. Too expensive.”

Oct 5, 2009 by Melissa from Rockwall,TX
Overall Rating: 9

• Good location, easy access, clean, and welcoming.
• Poor parking - valet seemed to be the only option.

“Lovely hotel, pleasant staff, well decorated and very comfortable beds.”

Oct 3, 2009 by Van from Orange,TX
Overall Rating: 8

• Comfortable room, clean room.
• Lobby bar is soooo small, TV's are sooo small.

“Nice, clean room, nice staff, good rate with priceline, lobby bar is so small, holds about 12 people, TV's in bar are so small you can barely see them.”

Oct 1, 2009 by Juan from El Paso,TX
Overall Rating: 10

• Room comforts.
• Had to pay for parking.

“Excellent and would recommend to friends.”

Sep 14, 2009 by Kira from Roosevelt,UT
Overall Rating: 10

• It had a nice view of downtown Houston, and it was clean and friendly.
• The swimming pool wasn't open due to some problem.

“Great View of downtown Houston, Clean rooms, Nice Staff, close to shopping and down town.”

Sep 11, 2009 by Roger from Houston,TX
Overall Rating: 6

• The hotel had wonderful ambiance. The room was comfortable.
• The parking charges were atrociously high.

“The room was good and room service was great. But they start knocking your door early morning 8 to stock the mini fridge and then for room service which is annoying. The parking was pure highway robbery with $16 a night. Overall it’s not a value for money at all.”

Sep 10, 2009 by Mary Ellen from New Orleans,LA
Overall Rating: 10

• Location & star quality.
• Nothing.

“Definitely 4 star.”

Aug 25, 2009 by Laverne from Silsbee,TX
Overall Rating: 10

• Everything was Great, especially the Staff.
• I have nothing bad to say.

“The location was perfect for our needs. It was very clean. The staff could not have been better. From exiting our car to reentering our car when we left.”

Aug 24, 2009 by Happycamper from Missouri City,TX
Overall Rating: 9

• The entire staff was friendly during our entire stay.
• Breakfast in restaurant was not high quality. The French toast was dried out. I was also overcharged, but this was fixed in a timely manner.

“The staff was friendly during the entire stay. Any requests for the staff were met in a timely and friendly manner. I would stay here again.”

Aug 23, 2009 by Donna from Mckinney,TX
Overall Rating: 10

• Beautiful, clean, professional, great location and ease of use from booking to staying.
• Nothing.

“This hotel is where I'm staying while in Houston every time I come.”

Aug 21, 2009 by Julie from Cedar Creek,TX
Overall Rating: 6

• Location.
• Entire hotel had a musty smell. The staff at the entrance (valet parking).

“Overall, this was an OK stay. My biggest complaint is that the hotel smelled a bit musty - like feet. This was true in the public areas and in our room. The valet staff were less than friendly when we told them that we were self parking. They gave my husband a hard time while he was waiting in the truck for me to check in. Sure it's a big truck and takes up a lot of space, but the hotel was not busy at the time. The beds were not anything special - you could hear the springs squeak whenever you turned over. I'm sure this hotel has the right list of amenities - but it could use a refurbishing to bring it in line with what most four star hotels offer.”

Aug 20, 2009 by from Grand Prairie,TX
Overall Rating: 7

• The quality of the hotel is very good.
• Didn't know the hidden charges. This is the first time I pay high parking fee for hotel.

“I thought I got a very good deal to stay at this hotel at the beginning but I didn't know the hidden prices added it up will be higher than I would like to pay for.”

Aug 13, 2009 by Jr from San Antonio,TX
Overall Rating: 8

• The cleanliness.
• Had to pay for parking.

“A very nice hotel that I would stay at again. The only drawback was I had to pay for parking and no free breakfast.”

Aug 8, 2009 by Susan from Montgomery,TX
Overall Rating: 10

• Excellent hotel and friendly staff. Great value for the money. Excellent location to where I wanted to be.
• Had to pay for parkng.

“Can't say enough about out stay at this property. Excellent value for the money and a top of the line hotel.”

Jul 27, 2009 by Evan from College Station,TX
Overall Rating: 10

• Great location.
• Parking fees.

“Great hotel.”

Jul 26, 2009 by Kevin from Mcmurray,PA
Overall Rating: 2

• Location.
• Bathroom had mold, breakfast was poor quality and over priced, room was small and dirty.

“Definitely not a four or five star hotel. Any hotel that has mold growing in the bathroom and the room is not clean does not deserve to be rated very high.”

Jul 19, 2009 by Shar from Lindale,TX
Overall Rating: 4

“I hope this is for the Intercontinental I really did not have a great experience at this hotel and a number of guest were leaving and going to other hotels. I will say that the staff was extremely professional and helpful.”

Jul 10, 2009 by Esther from Houston,TX
Overall Rating: 10

• Staff treated us as well as those guests who paid full price.

“We are locals who needed a place to stay because the air conditioning in our home broke down. It was so relieving to be able to stay in such a wonderful hotel for a fraction of the cost because of Priceline. Excellent accommodations and excellent staff with amenities for everyone.”

Jul 7, 2009 by Angela from Rogers,AR
Overall Rating: 10

• Location, service and look (clean and new look).
• The swimming pool was too small and the area in general not very appealing.

“Great location, good service, a nice, clean and appealing place to stay. I'll recommended for sure.”

Jul 3, 2009 by Brandy from Chickasha,OK
Overall Rating: 9

• The rooms were quiet and clean.

“The hotel staff was nice and courteous. The room was clean and well taken care of. The bed was very comfortable. Overall, I was pleased. I would not mind staying there again when in Houston.”

Jun 25, 2009 by Vanessa from Santa Maria,CA
Overall Rating: 8

• Safe environment, lovely spacious room and loved the in room robe and view from hotel.
• Parking was charged extra $16 a day.

“Great place to stay, very clean and beautiful. Staff was quite helpful.”

Jun 23, 2009 by Tina from Duncanville,TX
Overall Rating: 10

• The hotel was conveniently located and had an easy access to the freeway.
• No comment.

“Excellent.”

Jun 2, 2009 by David from San Antonio,TX
Overall Rating: 9

• Excellent hotel.

“Very nice hotel with many international travelers. Excellent all away around and good exercise gym.”

May 29, 2009 by B from Prarieville,LA
Overall Rating: 8

“Friendly staff, very helpful, great amenities and a great decor.”

May 29, 2009 by Millicent from Lumberton,TX
Overall Rating: 10

• Room was very attractive.

“Easy self parking, great location, rooms were decorated very nicely and upscale.”

May 26, 2009 by Venkateswara from Canton,OH
Overall Rating: 5

• Looked Good. Facilities are Good. Good location.
• Linens were not clean. Bath tub was bad and didn't drain.

“The pillow covers were not clean. The bath tub was draining dead slow. It was very uncomfortable to take bath. Unfortunately, i checked in late and didn't notice it until morning. when I mentioned the problem to the staff while checking out, he just wrote it down as if it is common here.”

Apr 22, 2009 by Mark from San Antonio,TX
Overall Rating: 5

• Newly remodled rooms with good decor.
• Heat did not work and staff was not able to fix it.

“Great location at Galleria. Old building but good remodeling. Staff was mostly foreigners and were slow to deal with problems.”

Apr 13, 2009 by Laurie from Cheverly,MD
Overall Rating: 9

• Loved the comfortable bed with lots of pillows and the quiet air conditioner.
• Having to pay $16/day to park. No room in mini-bar for our stuff.

“We had a very pleasant stay. The staff was friendly. We really loved the comfortable bed and the quiet AC. Tons of comfy pillows and a down comforter. My husband slept well, which he usually doesn't in hotels. Easy access to roads to get around Houston. The parking is expensive and it's a bit of a schlep to the garage (down one elevator to the lobby, then up another to the garage, where we had to park on the 3rd floor and above) which could be a pain with kids.”

Apr 12, 2009 by Madison from Tallahassee,FL
Overall Rating: 8

• I liked the elegant room furnishings.
• I did not care for the cost of the internet service.

“This hotel is elegant and posh. Guests will feel like they are sleeping in luxury. The room is beautifully appointed and the furnishings are handsome.”

Apr 11, 2009 by Angela from Palacios,TX
Overall Rating: 9

• The TV was on its home screen.
• I could hear people going by my room to the workout room so I would recommend better sound proofing.

“This is a very nice hotel. The bathroom was large and stocked with the usual as well as a robe. I liked the fact that there were glass wine glasses in the room.”

Apr 10, 2009 by from Houston,TX
Overall Rating: 10

• Luxury entrance, friendly staff, competent manager.
• The noise from the highway.

“Highly recommendable.”

Mar 27, 2009 by Joseph from Dallas,TX
Overall Rating: 9

• Great location, nice area and
  friendly staff.
  A time well spent
  I had a great time.
• Every thing was great, I had nothing to complain about, my staff was grea.
  I lived it.

“The hotel was great.”

Mar 26, 2009 by kathy from Dallas,TX
Overall Rating: 5

• Staff was accommodation.
• My room was near the pool. The noise of the kids, the constant slamming of the door kept me awake all night.

“Parking is difficult.”

Mar 20, 2009 by Kelly from Galveston,TX
Overall Rating: 8

• Free shuttle to the Galleria.
• Traffic on the West Loop getting there.

“Attractively decorated. Attentive staff.”

Mar 18, 2009 by Sue from Houston,TX
Overall Rating: 8

• Location, shuttle service
• Paying for parking.

“Nice hotel. Rooms were small.”

Mar 12, 2009 by Russ from Raymondville,TX
Overall Rating: 10

• Upscale feel and service.
• Internet access charges.

“Felt pampered for the entire stay. From the valet parking to the front desk, the staff was friendly and helpful. The public areas were large and inviting. Rooms were comfortable and well kept.”

Mar 11, 2009 by Mark from Houston,TX
Overall Rating: 3

• Location.
• Dirty and outdated.

“Rooms were small and outdated. Faded carpet, low ceilings, wallpaper coming unglued, tiny tub, mini bar not restocked, and expensive parking. The pool area was very small and shaded with only four chairs. Pool area was dirty.”

Mar 5, 2009 by Lisa from The Woodlands,TX
Overall Rating: 9

• Bath toiletries were great, front desk staff very attentive.
• Self-parking $16/day, but that is typical for this area.

“We called ahead to try to request a king room (it was our anniversary), but the staff member said that was not possible. We did request it again at check-in, and the staff member was very attentive providing us a king room, and also gave us two free drink vouchers to be used at the bar. Overall a great experience.”

Feb 26, 2009 by Debbie from Sulphur,LA
Overall Rating: 4

• The bed was totally awesome!

“The fire alarm went off starting at 2 am in the morning. We were on the 16th floor. As soon as we were given the all clear and back in our rooms it went off again. It went off a total of 4 times!”

Feb 26, 2009 by Cathy from Kingwood,TX
Overall Rating: 10

• Elegant, with an international flair.
• Having to pay $16 for self-parking and no alternatives in the Galleria area.

“Wonderful service and lively.”

Feb 25, 2009 by from Lumberton,TX
Overall Rating: 5

• Pretty lobby.
• Parking 16 for garage! No vending machine. Hairs all in the bed.

“Parking was $16 for self parking in a garage, and there were no vending machines, not even for a soda. But you can buy one from your mini bar for $4, not even cold. Also, hairs all in the bed, which weren't comfortable. This is something I can't stand, when there are hairs everywhere in the bathroom. Also, my towel had a brown stain on it.”

Jan 27, 2009 by Joy from Richmond,TX
Overall Rating: 10

• The staff was extremely friendly, the service was great and the room was beautiful.

“The staff was extremely friendly, the service was great and the room was beautiful. You could see the quality of the hotel from the entrance. It was absolutely amazing.”