User Reviews for Omni Houston

Research User Reviews for Omni Houston (1-20 of 590)

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Dec 14, 2009 by Charles from Nacogdoches,TX
Overall Rating: 10

• Great place to stay, quite, clean and near the area we wanted to shop.
• Nothing.

“We always hope we get the Omni when go to Houston and use Priceline.”

Nov 21, 2009 by Eliseo from San Antonio,TX
Overall Rating: 10

• The hotel was beautiful inside and outdoors. Beautiful gardens everywhere. The view of the gardens from our room was a sight to see.
• I liked everything about it.

“This is a beautiful hotel. My complements to the interior and exterior designers.”

Oct 19, 2009 by James from Dallas,TX
Overall Rating: 9

• It was updated.
• I did not like that they had me in a smoking room.

“Nice facility. They were not able to accommodate my request to place me in a non-smoking room.”

Oct 18, 2009 by Vicki from Santee,CA
Overall Rating: 10

• Beautiful and classy hotel.

“Wow! What a great deal for such a nice place.”

Aug 31, 2009 by Steve M from Irving,TX
Overall Rating: 8

• no accolades
• no complaints

“Older hotel, and a prospective guest should ask for a remodeled room.”

Aug 16, 2009 by Robert from Port Lavaca,TX
Overall Rating: 9

• The complimentary parking.
• Bar was under construction.

“Nice hotel, I
would stay there again.”

Aug 15, 2009 by Denise from Hewitt,TX
Overall Rating: 10

• Excellent staff! Valet, front desk & room service.
• Valet parking for $24/night.

“Fantastic hotel! Luxurious bathrooms and huge sleeping rooms. Staff is the best I've ever seen. Perfect location and an ambiance of relaxation.”

Jul 14, 2009 by Donald from Roswell,NM
Overall Rating: 5

• Very clean and good beds.
• No stores in area, free parking to far, I prefer a coffee pot!

“The food in the hotel was way over priced, if you don't have an expense acct.”

Jul 13, 2009 by Debbie from Lufkin,TX
Overall Rating: 10

• The friendliness and availability of the staff – unmatched.
• There is nothing that I did not like.

“You are met at the door and taken care of until they close your car door when you leave. I've never been treated so well. It was clean, beautiful and overall excellent facility. After a full day of meetings, I immediately felt calmer when I walked through the door. At night, when I sank down in that incredible bed, all stress of the day was gone. I can't wait to go back!”

Jul 2, 2009 by Alejandro from Guadalajara,NM
Overall Rating: 9

• Location and infrastructure.
• Free parking area is far from the hotel.

“The staff was very friendly, the room was very clean, the room service for food was with quality. I recommend this hotel.”

Jul 2, 2009 by Jeff from Wheaton,IL
Overall Rating: 1

• Nothing.
• They moved us to a hotel far away without any compensation.

“Dirty and small rooms with awful customer service.”

Jun 15, 2009 by Jean from Knoxville,TN
Overall Rating: 8

• Friendliness of staff and beautiful pool area.
• Person who loaded our bags as we left was not respectful of us or our things.

“Excellent for
the experience.”

Apr 26, 2009 by Jacqueline from Frisco,TX
Overall Rating: 7

• Shower was older and had dirty grout.

“Overall, the hotel was nice parking is under construction so that was a little difficult.”

Apr 13, 2009 by Rex from Lubbock,TX
Overall Rating: 9

• Room is very comfortable. Staff are friendly.

“Hotel is very clean and comfortable. The ground are very nice. The room was quite and bed was very comfortable.”

Feb 23, 2009 by from Loveland,OH
Overall Rating: 8

• The in room coffee and snacks were very well done.
• The room is in serious need of remodeling.

“I felt the room was too old school. The amenities are in serious need of modernizing.”

Feb 16, 2009 by Gene from Plano,TX
Overall Rating: 9

• Lobby was very nice.
• Tough to get to.

“Very nice hotel located in the Galleria section of Houston. Met my expectations (which was a nice place to conduct business).”

Jan 25, 2009 by Evelyn from Jackson,MS
Overall Rating: 8

• The complimentary limo service offered to the guest with in a three mile radius.
• My room felt a little stuffy

“Everyone was wonderful there. My thermostat didn't work well but I should have reported that problem. I am sure that they would have fixed it for me. Overall the experience was great.”

Jan 14, 2009 by Stone from Boumont,TX
Overall Rating: 9

• Staff was
  very helpful, going the extra mile.
• Bathtub needed re-caulking: Start of mildew.

“Great hotel. Rooms getting a little tired. Household staff went the extra mile to provide great service.”

Jan 2, 2009 by Jean from Tewksbury,MA
Overall Rating: 9

• Free parking, luxury lobby, great view.
• Double beds are a terrible idea--they should have queens.

“Excellent service, lovely space, quiet at Christmas, great workout facility, free parking within walking distance, internet access -- all great. The double beds are not comfortable for two people and no kings were available. The hotel should invest in queen beds.”

Dec 8, 2008 by Rick from Austin,TX
Overall Rating: 5

• Overall, quality was disappointing.

“If overall aesthetic, including updated furnishings, cleanliness is not important to you, this is a good option for a business traveler.”

Dec 5, 2008 by Sean from Austin,TX
Overall Rating: 1

• Location.

“Parking is an extra $15 in garage across street and free parking is a quarter mile walk away. Not permitted to use a luggage cart without bellhop help (must tip). They have no vending machines so soda and snacks must be purchased in gift shop during normal business hours. The rooms are overly perfumed. There was mold on the shower ceiling. Much prefer Sheraton Suites in same area (refrigerator incl.).”

Dec 4, 2008 by Madge from Fort Worth,TX
Overall Rating: 7

• The hotel was clean.
• The decor in the rooms was classic and a little out dated. The outlets were also out dated.

“The hotel overall was nice and clean. Please be careful of the parking. There was some miscommunication regarding the parking prices. The parking lot behind the hotel is free. The parking lot in front of the hotel is never free (regardless of what the staff concierge tells you). The hotel does not go out of its way to make you comfortable. You just have to accept it for what it is, a nice, clean, and 3 1/2 to 4-star quality hotel environment. That's it. They will not go out of their way to help, assist, or make your stay in Houston more comfortable.”

Dec 3, 2008 by David from Laurel,MS
Overall Rating: 9

• Great service. Nice setting. Very friendly and helpful staff.

“Upon arrival I was very impresssed with the friendliness and helpfulness of the staff. THey provided great service. The Hotel sits in a parklike setting. It is very relaxing. THe room was spacious and very clean. Room service was prompt and very good. The hotel restaurant was extrordinary.”

Dec 2, 2008 by Stacy from San Antonio,TX
Overall Rating: 8

• Very nicely decorated for the holidays, food smelled good.
• Parking fee of $15 a night, they did not tell us there was free parking.

“Great location, right in the Galleria Mall area. Easy access to IH 610 and IH 10. Would stay there again.”

Dec 1, 2008 by Jessica from Fort Worth,TX
Overall Rating: 8

• The lobby was beautiful.
• Some of the staff was not very friendly.

“The room was nice but there was no refrigerator in the room, the border in the restroom was bubbled up and there was water damage to the wall in the rest room.”

Dec 1, 2008 by Debbie from Jonestown,TX
Overall Rating: 3

• When arriving at the hotel, everything went well.
• The service and overall running of hotel was horrible.

“We ordered breakfast on Thursday morning, did not receive in time for us when we were leaving for lunch and when we canceled it (it was only a bagel and grapefruit), there was a lot of attitude making it our fault we couldn't wait (it had been a least an hour and a half from when we ordered it). We called to check on the breakfast at least twice, canceling the 3rd time, and each time they said it was on the way up, but never arrived. We ordered a toothbrush to be sent up, never came. That night, we ordered room service, they forgot once of the meals, plus, ketchup, etc., and they said it would be brought up, but we had to call twice to get it sent up, and then it arrived, finally, cold and hard like it had been sitting there for some time. The soup was cold. Needless to say, the $53 meal was almost inedible. We had requested a DVD player from the concierge and he said he would send it up, he didn't. We called and were put on hold by the front desk and they said they were going to ask the concierge, they never got back on. When we called back they said they couldn't find the concierge however they did not have any DVD players and there would be none available that evening. They did apologize and they said they didn't know why the concierge would tell us that. Overall, the customer service and the room service experiences were too bad not share. Everyone makes mistakes but this was terrible. We have stayed at this hotel so many times I can't count, and I know the customer service they strive to provide.
”

Nov 27, 2008 by Rick from Steamboat Springs,CO
Overall Rating: 9

• Excellent facilities and a knowledgeable and friendly staff.
• Too big.

“The hotel combines the personal side, for example a wonderful swimming pool and tennis courts and a spa, with business necessities, such as conference facilities. It is run efficiently and with an excellent staff. Unusually for such a hotel it has excellent food.”

Nov 27, 2008 by Roslyn from Beaumont,TX
Overall Rating: 9

• Almost everything!
• Parking was expensive.

“The Omni met all the expectations of a four star hotel. Everyone from the valet parker to the front desk was very professional and more than willing to assist you. There was champagne at the front desk as I checked in. It doesn't get any better than that! The rooms were clean and the beds were comfortable. The parking was a little expensive.”

Nov 26, 2008 by Lu from San Antonio,TX
Overall Rating: 10

• I would stay there again.
• Location.

“Very nice. It was a pleasant experience.”

Nov 17, 2008 by Courtney from Parker,CO
Overall Rating: 6

• Location.
• Parking situation- garage and sidewalk very inconvienent for self parking.

“Good location near Galleria but without the major traffic. Typicaly hotel, nothing spectacular. parking garage for self parkers was not convienent at all and the sidewalk around the sides of buildings not safe to walk alone at night and the sidewalk barely wide enough for 2 people- they could do better.”

Nov 5, 2008 by Larrie
Overall Rating: 10

• Great view.
• Restaurant.

“Great hotel, but there were not many food choices within the hotel. We were unable to leave the hotel and enjoy the many restaurant choices available in the area.”

Sep 10, 2008 by Pam from Lake Charles, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Overall beauty, courteous staff.
• Remote for TV did not work.

“Wonderful hotel experience. The hotel and grounds were beautiful, very clean and great beds. Perfect for a family getaway, a romantic weekend or a business trip.”

Sep 9, 2008 by Marisela from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location close to galleria.
• Hall smell funny.

“The rooms are clean and they have a clean pool (area).”

Sep 6, 2008 by Yvonne from Lake Charles, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds are excellent.
• Their menu for room service is priced a little high.

“Overall we had a very nice experience, the only thing is we had a very long and stressful trip and when we arrived, it was after 1 PM, we had to wait another hour for our room. I was very disappointed with this.”

Sep 2, 2008 by Stan
Overall Rating: 8

• Good steak.

“Very nice place to stay.”

Sep 2, 2008 by Carol from Wylie, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Room was very spacious and comfortable. Staff was excellent.
• Bathroom had mold in the shower. Overflow parking lot was too far away.

“Hotel was very nice overall. The bathroom in the room we were in had a lot of mold in the shower. We had to park in the overflow lot which was not very accessible to the hotel itself. For older visitors it would be very hard to get from the overflow lot to the hotel.”

Sep 1, 2008 by Joy from Farmington, NM
Overall Rating: 0
Cleanliness:[10] • Staff:[8] • Location:[9]

• Greeted us with champagne!
• Tried to book a massage, but no one go back to me after I had tried twice.

“Would stay at this hotel.”

Aug 17, 2008 by Rachel from Orange, TX
Overall Rating: 1
Cleanliness:[2] • Staff:[6] • Location:[8]

• The pool was beautiful.
• Dirty, hot water heater went out, maids knocking at the door at 9am. Too expensive for a overrated motel 6.

“The Omni is suppose to be a 4 star hotel. It was dirty, the hot water heater went out and we couldn't take baths until 11:30pm. Then the maids were knocking at the door at 9:00am. The rooms were very outdated. They had no vending machines and had to buy a 20oz coke for $2.50. Local phone calls were 50 cents each. $9 to park or $18 for valet. The price was not disclosed when I parked. Overall I have stayed at Motel 6 or Super 8's that was much better!”

Aug 7, 2008 by Judy from Grapevine, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly, comfortable hotel with great location.
• WiFi not free.

“No problems at all. Friendly, helpful staff. Great location. I had no issues at all.”

Aug 7, 2008 by Jim from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location, friendly staff, restaurant, pools.
• Houston heat.

“An excellent 4 star hotel in a surprisingly convenient location.”

Aug 6, 2008 by Ingrid from Midland, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Room was clean, social areas were nice.
• A couple of wine was offered to all new comers but me.

“They should treat all guest the same.”

Aug 6, 2008 by Kim from Beaumont, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great swimming pools. Excellent service.
• I can't think of anything not to like.

“This is one of the best hotels in the Galleria area. It offer a great location, excellent amenities, the best service, and seems to over above and beyond when possible. Omni is a consistently high quality hotel chain and this location exceeds all expectations time and time again.”

Aug 5, 2008 by Jimena from Redondo Beach, CA
Overall Rating: 10
Staff:[10] • Location:[7]

• Atmosphere.
• The entrance of the hotel - too hide the place.

“Excellent.”

Aug 5, 2008 by Nicole from Monroe, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was quite and comfortable as if I was at home. The faculty was fast fun and friendly.
• I have absolutely nothing bad to say. It was great!

“I would most definitely come again. I loved the hotel and the faculty. The rooms were extremely nice and comfortable and the night club underneath was awesome. I can't wait to go back to Houston for another stay at this hotel.”

Aug 4, 2008 by Alberto from Missouri City, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[4] • Location:[7]

• Public areas in hotel were elaborate and impressive.
• Head wait staff at breakfast was rude and needs to learn that the customer is always right.

“Overall experience could have been much better if the staff was friendlier and more accommodating to its guests.”

Aug 3, 2008 by Mel from Atlanta, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Reasonable price; very good amenities and renovated rooms are nice.
• Free parking is a bit of a chore to get to especially with bags.

“Good property. I had a non-renovated room last time that wasn't very nice. But my stay this time was a renovated room, which was very nice.”

Aug 2, 2008 by Cynthia. from Gold Canyon, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean and comfortable with all the amenities a business traveler needs.
• There was nothing I did not like except that maybe there should be outlets near the bed to plug in a computer.

“The staff was very accommodating and friendly. The rooms were very clean. The beds were super comfortable. It was a shame I was only there for one night!”

Jul 31, 2008 by Michael from Navasota, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• The service was excellent.
• The pool closed at 9:00, much too early.

“The hotel had fast check-in service. The staff was friendly and very quick to help. The hotel was a bit dated feeling, but clean. The pool closing so early-it is lighted and safe - was a major disappointment. We had barely gotten in each evening by 9 and were unable to use it.”

Jul 31, 2008 by Chris from Columbus, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• I liked the free champagne upon check in and it's location by the galleria mall.
• It didn't have free internet access in the room.

“It was a lovely hotel with a nice room. Champagne at check in is a nice touch to a weary traveler.”

Jul 30, 2008 by Tracey from Cedar Park, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Amazing customer service that surpassed our expectations.
• The carpets needed to be steam cleaned.

“Overall, my family's experience was stellar. Kindness and superior customer service absolutely amazed us; we could not stop talking amongst ourselves and others about such warmth and knowledgeable assistance we received. We ordered room-service on several occasions, each time was delightfully wonderful. The food was so impressive; the plating was very tasteful; the delivery was warm and kind. I don't think I can say enough great things about our experience. I have stayed in many hotels over the span of my life; this was, hands down, the very best thus far. Visit the Omni Houston, and trust me, you will not be disappointed.”