User Reviews for Sheraton Omaha Hotel

Research User Reviews for Sheraton Omaha Hotel (1-20 of 111)

• Add Your Own Review »

Jul 3, 2009 by Ananda from Mount Prospect,IL
Overall Rating: 8

• Breakfast; cookie bar at night; desktop on the desk; cozy comforters.
• No privacy due to the bathroom door; charge for parking.

“Good value for the money. Rooms that have double beds are bigger in size than those that have single bed.”

May 24, 2009 by Melodie from Milaca,MN
Overall Rating: 6

• Free evening cookie buffet and nice breakfast.
• Condescending hotel staff.

“Public areas of hotel were very attractive. Room was only average with nice bedding/pillows. Shower and bathroom looked lovely, but highly inefficient - remodeled by someone who had never used the design. Poor shower and sink design. Staff acted like they had never seen a large family (seven total in two rooms)before - very condescending and rude. Do you have a reservation here? Have received better service at more expensive hotels (and inexpensive hotels) than this one. For that much attitude they should update their elevators, television sets and toiletries to say the least.”

Dec 13, 2006 by Sarah from Winterset, IA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• Nothing- this hotel was horrible not a 3 star.
• Dirty, dingy, not a 3 star hotel had a name change that we were not notified of.

“This hotel was dirty, dingy, and the staff was extremely rude. There were no amenities to speak of. The dining area looked more like a lobby. The name was changed, so I wasted an hour looking for the hotel. Sheraton dint notified us of the name change. The room was run down, wallpaper was torn, and the bathroom was filthy, mold on the shower tiles, hair on the floors in the corners. The hallways were dark and dingy; the doors had wood chips and nicks in them. Parking was inconvenient, and we had to pay 7.00 to park in an uncovered parking lot. The front desk guy was a complete jerk.”

Dec 10, 2006 by Anne from Kansas City, MO
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[6]

• Staff friendly; bed comfortable, location convenient.
• Shower seemed dirty bathroom needs to be remodeled.

“Overall, it was pleasant, but certainly not worth the regular price. Also, it is no longer the Sheraton. It is now the magnolia and the name change caused some initial confusion for us.”

Nov 21, 2006 by Roger from Omaha, NE
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Classic ambience.
• **noisy** room furnace, very noisy.

“Perfect in most respects. Other than the noisy furnace, the windows in need of cleaning, and the small water stain on the ceiling, I wouldn't hesitate to stay here again, or recommend this hotel to friends.”

Nov 21, 2006 by Kyle from Sioux Falls, SD
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[7]

• Next to old market.
• No continental breakfast.

“We enjoyed our stay.”

Nov 16, 2006 by William from Hartington, NE
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Liked the old style look.
• Our confirmation said queen/king bed. Got 2 doubles.

“Very pleasant atmosphere. Enjoyed the architecture of the building. Meal prices kind of high.”

Nov 2, 2006 by Gene from Sioux Falls, SD
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• I loved the location and convenience.
• Room needs updating, (ceiling water stains, curtains frayed out, and caulking gone on bathtub).

“This is a good motel, but I think we hit it at a time where it could use some repairs. I would still recommend it because of the friendly staff and amenities.”

Nov 2, 2006 by Darrel from Flandreau, SD
Overall Rating: 1
Cleanliness:[8] • Staff:[2] • Location:[8]

• We liked the room that we stayed in.
• Did not care for the response of a late night incident.

“But on Saturday night we were awakened at 1; 30 in the am. With vulgar language and banging on our walls of our rooms. We let this continue about 30 to 40 minutes, and then we called the front desk to tell them that something had to be done with the noise and shouting of vulgarity outside our room. This continued for approx 30 minutes. The next morning I went to the front desk to remark on the horrible night. And the staff wasn't even aware that anything had happened during the night. They had just come on duty that Sunday morning. ”

Oct 26, 2006 by Laurie from Hermantown, MN
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Rooms were good size and beds were extremely comfortable.
• Outdated and in need of a little repair and upkeep.

“Location to the Qwest Center and downtown shopping area is great. Security is good. Hotel is quiet and rooms are comfortable. Hotel employees were friendly and accommodating.”

Oct 25, 2006 by Russell from St Louis, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Good air ventilation and excellent bed!
• Nothing.

“I have no complaints about the comfort of the hotel. The room was clean. Areas of mold growing on the bathroom ceiling, but no problem for me.”

Oct 24, 2006 by Doug from South Sioux City, NE
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Neat atmosphere. A historic feel to the place. Beautiful tall ceilings and spacious room.
• No pool or spa. Poor value for the cost of the breakfast buffet and other breakfast items.

“It would be a very nice place for a romantic getaway. The rooms are very spacious and nice. The beds are very comfortable and it is a quiet hotel. A super location being close to the Old Market, Zoo, and other downtown attractions. Some downsides are that there is no pool or public hot tub. The value of the in hotel restaurant is poor. The breakfast buffet was almost $11 and it was just breakfast meat, potatoes, and scrambled eggs. We had to order off the menu to get the kids some pancakes and that cost an extra $9. I was disappointed in that.”

Oct 19, 2006 by Lauren from Austin, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• I found the staff very accommodating to our family and children.
• The bathrooms need updating and the hall noise was rather loud.

“I enjoyed this quaint hotel. I found it excellent for families with young children as their is an enclosed courtyard where the kiddos can run free. The breakfast buffet was expensive, but with kid's eating free, $22 for a family of 4 is rather reasonable! I found the rooms quaint and the beds comfy. There are not a ton of amenities and I would not prefer this hotel for business travel as there is not free wireless internet access. The bathrooms could use some serious updating as well, but it is functional. The friendly staff made up for the areas where the hotel was lacking. We enjoyed our stay!”

Oct 17, 2006 by Jay from Granger, IA
Overall Rating: 3
Cleanliness:[6] • Staff:[6] • Location:[8]

• Patio area.
• Lock did not work, lock was removed by staff. Six hours later relocated, stayed in room to protect belongings.

“Poor communication from staff. Our entire door lock was removed. We were told repair person would " be right back". 6 hours later after contacting the desk we were relocated to another room with out apology.”

Oct 5, 2006 by Timothy from Marysville, KS
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Cleanliness.
• Lack of handicap accessible facilities.

“Located in the heart of downtown Omaha. Older building, on historical hotels registry. Rooms are large and clean. Lacks handicap accessibility due to age of building.”

Sep 28, 2006 by Carol from Overland Park, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We loved the beds! And the pillows! My teenage children even commented on them.
• I made a reservation for 4 and when we received our room only 1 bed, They changed our room.

“I previously lived in Omaha and remember the Aquilia Court, and have fond memories. The location was great along with parking. The breakfast buffet could use an upgrade.”

Sep 27, 2006 by Tim from Dubuque, IA
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[8]

• Convenient.
• Seemed to imply we were not good enough for them.

“Managers arguing with employees on phone trying to get them to leave the bar they were at so they could work the next day for someone else.”

Sep 27, 2006 by Gordon from Lenexa, KS
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Great beds, beautiful historic building.
• It was a little hard to find the front door.

“This is a nice facility just a few blocks west of the Old Market area lots of restaurants and south of the major downtown offices. It is more suited to business and adults than children. There is a good bar, excellent restaurant, and 24hr fitness center. But, they don't have a pool and it would be a little difficult to unload a lot of luggage and get it to the elevators.”

Sep 19, 2006 by Kurt from Des Moines, IA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• It has a beautiful courtyard. I'm not sure what they use it for, though.
• No swimming pool, but that's understandable in a classic, old building.

“It has a nice, classic and classy feel. It's an easy walk to the Old Market area of town (maybe four blocks. The hotel restaurant didn't look like much, but we didn't eat there, so maybe it's not fair to judge.”

Sep 13, 2006 by Michael from Minneapolis, MN
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Charming building and nice rooms and staff.
• About 3 blocks away from being in a great location.

“For the price I paid the hotel was very nice. The room was clean, bed was comfortable, staff was nice, etc. It is also in a charming old building with a lot of character. My only issue with the place (and probably the reason the rates are so good) is that it is about 3 blocks away from being in a really nice part of downtown Omaha. My guess is that Star wood speculated on which way downtown would grow and they guessed wrong (it moved up the river rather than away from it). Overall a good stay - especially if you don't mind walking a bit. Also - the Flatiron restaurant (out the front door of the hotel - left one block) is excellent.”

Sep 8, 2006 by Andrea from Littleton, CO
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• Room was spacious and bed was very comfortable.
• The room was poorly cleaned; bathroom small; shabby all over.

“The hotel had a slightly shabby, run-down elegance. Our room was spacious with high-ceiling. The bed was comfortable with excellent pillows, but poorly made--the sheets pulled out and started to bunch up before I had rolled over the first time! All the furniture was nicked and worn. Bathroom was tiny with old-fashioned shower curtain that stuck to you and the grout was grimy. Not what I would have expected from a Sheraton. It was worth the $65 we paid, but not more...”

Sep 8, 2006 by Joni from Clay Center, NE
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very historic and nice rooms.
• Rooms are kind of small.

“Nice staff, beautiful art work in hotel.”

Sep 7, 2006 by Kevin O. from Des Moines, IA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, price, history of it.
• Small beds.

“Elegant, historic, great location.”

Sep 7, 2006 by Chris from Fremont, NE
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[9]

• Location being near the Old Market and that is it.
• Dirty, disrespectful uniformed staff.

“NA”

Sep 7, 2006 by Stephanie from Bonner Springs, KS
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[9]

• The rooms were very comfortable and the location was great.
• Local phone calls were not free and the breakfast buffet was $10.95.

“The location is excellent for anyone want to enjoy the Old Market district. We were three block away. The hotel itself is charming as it is an older hotel on the Historic Register. The rooms were a little worn around the edges, but the linens were clean and of a nice quality. Both our rooms had high ceilings and large windows with great views. We overlooked a pretty courtyard. We were very comfortable. The front desk person told us to help ourselves to the breakfast buffet the next morning. To me, that implied it was included in the room. Luckily, I checked and it was $10.95 per person for a skimpy breakfast buffet. It was definitely a good place to stay.”

Sep 6, 2006 by Donna from York, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The beds were great and the old building was beautiful!
• Air conditioning did not cool room correctly, sound proofing not good.

“Overall, this hotel is great. It's older but very modernized. We stayed here the same night as a wedding was going on. It was great to be around all of that excitement. But, we were staying on the second floor above the ballroom and the DJ's music kept us awake until midnight. Also, the air conditioner didn't cool the room correctly. Great location and nice to walk around downtown and old market.”

Aug 31, 2006 by Brad from New York, NY
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[8]

• Charming historic property that could use an update.
• Needs updating, a little TLC.

“This is a beautiful historic hotel, which is in need of a slight sprucing and some TLC. Clean, pretty well-maintained, but just a little worn in some places.”

Aug 30, 2006 by Ami from Boulder, CO
Overall Rating: 3
Cleanliness:[1] • Staff:[2] • Location:[9]

• Historic Hotel, Nice Lobby.
• dirty room, stained sheets and duvet, stained carpet, mildew in bathroom, unhelpful staff.

“I enjoyed the look of the hotel and the location. It was the cleanliness and hotel staff that turned my opinion to negative. When I asked one staff member for recommendations, she replied, "There are a lot of restaurants" and handed me a list of 30. Our air conditioner broke. We informed the staff just before we left for dinner. Upon our return, I asked the front desk if it had been fixed. The woman present just said curtly, "I just started my shift; there is no way I would know about that." The room was filthy. Weird stains on the duvet, in very plain sight. There is no way that the maid would have missed it, they just didn't care. The shower was moldy and barely worked. The water covered your ankles due to bad draining in the tub. The carpet was stained as were the drapes. We really weren't impressed.”

1 of 1 people found this review helpful.

Aug 26, 2006 by Andrew from Le Mars, IA
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[7]

• The location was excellent for access to the area we needed.
• Certain staff members were unwelcoming and almost arrogant.

“The hotel seemed more likely to be geared for business travelers than leisure/family groups.”

Aug 23, 2006 by Peggy F. from Burwell, NE
Overall Rating: 5
Cleanliness:[7] • Staff:[2] • Location:[7]

• Nice location in a great city.
• Staff had very poor attitude, poor restaurant food and staff, entire establishment seemed lifeless.

“See No. 13.”

Aug 17, 2006 by Ben from Manhattan, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location was good and was a fairly nice hotel.
• No facilities to enjoy with your family if you have children.

“Over-all experience pretty good. It's proximity to the fire-station was bothersome when the fire engines were out almost once an hour at night.”

Aug 9, 2006 by Nancy from Charlotte, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location.
• Rude staff in some cases.

“There was a male working at the front desk who ignored my request for a shuttle service the hotel advertised and was one of the reasons I wanted to stay there. I did not have my own transportation and the man was unwilling to check on the shuttle when I was trying to return to the hotel and left me stranded because he said he was too busy. He did nothing until my husband called him and demanded the shuttle.”

1 of 1 people found this review helpful.

Aug 8, 2006 by K from Nashua, IA
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[5]

• Convenient.
• Small rooms and very tiny bathroom. Nothing like their web site in terms of room set up. Our toilet had been used and not flushed prior to us using.

“Continued from #13. . . the room. There was a parking fee which was not disclosed as part of the overall offer. Would not likely stay at the hotel in the future.”

Jul 31, 2006 by Lori from Raleigh, NC
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Very charming historic hotel!.
• A bit noisy.

“This hotel has a lot of character. The room was small but very charming. The bed was very comfy. Very unique hotel that I wouldn't hesitate to stay in again.”

Jul 27, 2006 by Ronald from Des Moines, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Rooms very comfortable, staff helpful.
• Didn't like paying for parking in their lot.

“Overall a very good night stay.”

Jul 26, 2006 by S from Douglasville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Excellent service and location.
• It was a bit hard to find. front desk unable to give directions.

“A beautiful hotel in a great location. Shopping, entertainment, and dining all within walking distance. Would definitely recommend.”

Jul 26, 2006 by Cindy from St. Marys, KS
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Older style of hotel, walking distance to Old Market.
• I have no dislikes.

“The hotel staff was very accommodating and friendly. I enjoyed the courtyard view from my room. A nice place to stay.”

Jul 26, 2006 by Miranda from Grand Island, NE
Overall Rating: 3
Cleanliness:[5] • Staff:[4] • Location:[5]

• Lobby and restaurant were very nice.
• The rooms were very small and dingy.

“The overall atmosphere of the hotel was nice. But I was not impressed with the rooms. The hallways smelled very badly and the rooms were small and dingy. The key card machine was broken when we checked in so when we returned to our later that night we had to stand on the street and wait for hotel staff to come and let us into the hotel and up into our room.”

Jul 25, 2006 by Sheri from Grand Island, NE
Overall Rating: 4
Cleanliness:[1] • Staff:[6] • Location:[8]

• Good location.
• Very dirty, small rooms, coffee pot didn't' work.

“This hotel was very dirty. Not only the room but the whole hotel. Room was very small for a three star hotel. I would not recommend anyone to stay at the Sheraton Hotel in Omaha NE. ”

Jul 25, 2006 by Carri from Milligan, NE
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Close to old market.
• Older building-rooms, hallways, elevator needed updating.

“This hotel was okay, but I was expecting more. The hallways, rooms and elevator all could have used some updating. Fresh paint and wallpaper would have made a huge difference. Overall, I wasn't dissatisfied with the hotel, but not as pleased as I have been with other hotels in the same area where I have paid the same price.”

Jul 25, 2006 by Weeb from Boise, ID
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Honest staff.
• Exposed parking.

“This hotel is about to be sold according to staff and apparently my experience (ie, excellent room and clean comfortable beds) was the exception. We were in a handicap accessible room. Overall the hotel has wonderful character of age (ie, its older but quality building still keeps it a good experience.) I believe its in transition and could be an excellent experience pending on who buys it and how much they want to restore it. ”

Jul 19, 2006 by Lisa from Laurel, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The beds and pillows were awesome, room was very clean.
• n/a

“Staff was very friendly and accommodation even at the very late arrival that we had. I work at one of the local University ER's and it was close to work, comfortable and clean...just plain awesome!”

Jul 13, 2006 by Tina from Grain Valley, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Comfortable beds.
• No pool.

“Excellent hotel especially for business travelers. liked that it still resembles the buildings age (historic).”

Jul 7, 2006 by Kim from Norfolk, NE
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[3]

• Nice to look at in a historical sense.
• Could hear everything going on beside our room, not up to date, poor accommodations.

“Nice historically, but not nice for staying. Could hear everything going on and not up to date furnishings.”

1 of 1 people found this review helpful.

Jul 7, 2006 by Lacey from Ames, IA
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• The courtyard was beautiful.
• It was overpriced for the quality.

“Overall the hotel had a very unique atmosphere and it fit the downtown area very well. The courtyard and lobby areas were amazing. After staying there I agreed with other reviews that I read I would have been irritated if I had paid the full price to stay there. The TV stand still had half eaten food in it from previous guests. I thought that was pretty disgusting. Otherwise, the beds were comfortable and it met our needs.”

Jul 6, 2006 by Cheryl from West Chester, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Bed was very comfortable.
• Cost of parking.

“Conveniently located, reasonably priced, business hotel with high speed internet, comfortable beds with comforters, quiet location.”

Jul 5, 2006 by Heidi from Ponca, NE
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• I liked the courtyard.
• Small rooms, no free breakfast.

“ok overall.”

Jun 17, 2006 by James from Tulsa, OK
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[8]

• Great beds - good location.
• Few amenities - poor breakfast, terrible actually.

“Good location, great beds, nothing fancy and lacking amenities - a 3 star max.”

Jun 16, 2006 by Greg from Cairo, NE
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Historic, near old market & clubs.
• Parking is a little expensive.

“Overall good value, bathroom could use small maintenance items. Beds very comfortable.”

Jun 16, 2006 by Kevin from Bloomington, IN
Overall Rating: 9
Cleanliness:[9] • Location:[8]

• Nice, clean, late check in was easy, staff provided toothpaste at 12 pm.
• N/A

“The hotel staff were friendly and nice, made every effort to make a late check in easier. I read in previous reviews staff was slow or unresponsive - this is not my experience. I liked it and would stay again.”