User Reviews for Hilton Tulsa Southern Hills

Research User Reviews for Hilton Tulsa Southern Hills (1-20 of 335)

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Nov 30, 2009 by Dianne from Arnold,MO
Overall Rating: 10

“The staff was very friendly. The beds were a little small, but mattress was very comfortable.”

Nov 19, 2009 by DM from Arlington,VA
Overall Rating: 5

• Safe location, clean.
• No privacy, no soundproofing between rooms.

“Nice in general, but a big problem is the lack of privacy as you can hear everything your neighbors are doing - showers, conversations, babies crying, TV, alarms, etc. Seems to be no soundproofing between rooms or the hallway.”

Oct 20, 2009 by Anita from Enid,OK
Overall Rating: 9

• Location, nice clean, and the price.
• A
  funny smell in lobby.

“Good and a great time.”

Oct 13, 2009 by Pam from Hot Springs Village,OK
Overall Rating: 10

• The hotel was conveniently located to restaurants and shopping.
• The bathroom in one of the two rooms that we reserved had a sour smell.

“Our two room were on the sixth floor. The rooms were spacious and the beds were comfortable. There were two phones in the room--desk area and bed area--which was a nice touch. Room service was prompt and the staff was quite friendly. We did not use the fitness room or swimming pool but they were available.”

Oct 9, 2009 by Todd from Lebo,KS
Overall Rating: 9

• Easy to find but far enough away for city.
• Walmart Super Center on back lot.

“Clean place, friendly staff, across ORU. EZ parking and the it appears a quality remodel job was done on property not long ago.”

Oct 5, 2009 by Ginger from Stillwater,OK
Overall Rating: 10

• Comfort and convenience.
• They need to have free internet in the rooms and not just the lobby.

“Excellent service and beautiful hotel.”

Oct 4, 2009 by Ginger from Stillwater,OK
Overall Rating: 10

• The quality of the amenities and the comfort.
• For this quality of hotel, they should provide free Internet in the rooms.

“This was a very nice, comfortable hotel. The staff was capable and willing to help with all aspects of my stay.”

Sep 22, 2009 by BJ from Decatur,TX
Overall Rating: 8

• Very comfortable.
• Did not bother to check on my second night reservation, so we were locked out of our room.

“Overall pretty good. The pool was supposed to be heated but it DEFINITELY was NOT. No hot tub or spa either. The staff locked us out of our room on the second night because they did not check to see that I had added an additional night to our stay and this was set up as another reservation.”

Aug 18, 2009 by Sherrie from Blackwell,OK
Overall Rating: 9

• Asked for extra blanket and got them right away.

“Very nice and would stay there again.”

Aug 12, 2009 by Bill from Santa Fe,NM
Overall Rating: 10

• Size and comfort level of the room and the bed.

“The room was very comfortable, as was the bed. The staff was very friendly and accommodating. It was a great room for the price.”

Aug 12, 2009 by Jan from Sundown,TX
Overall Rating: 5

• Clean rooms.
• Bar was closed by 11:30 on a friday night...odd we thought.

“We have been granted at check in--whether it is 2 beds or 1 king--never a problem. This particular time they were out and just smiled at us. what a romantic weekend to spend our 15th anniversary weekend in double beds. Hotels always seem to have an extra room somewhere...and the parking lot was pretty empty.”

Jul 18, 2009 by Dawn from Brownfield,TX
Overall Rating: 10

• Bed, pillows and towels.
• The pool being indoor.

“Hotel was beautiful,
I would recommend a happy hour and a better room service menu. Refrigerator and microwave would be great too!”

Jun 30, 2009 by Darin from Van Buren,AR
Overall Rating: 7

• Clean and updated.

“Nice and quick check-in. Hotel looked updated and was very clean.”

Jun 15, 2009 by Chad from Mcalester,OK
Overall Rating: 7

• Workout facility was pretty good.
• I expected the room to be more luxurious.

“I was overall pleased with the hotel.”

May 20, 2009 by Melissa from Joliet,IL
Overall Rating: 9

• Overall appearance.
• Front desk staff.

“Hotel & room were beautiful! Phone in room didn't work called front desk from cell to let them know & they just said oh didn't even offer to check it out! Also asked if they know any restaurants that were open late told me no. In past, I have usually been able to get helpful information from front desk, but was not the case this time. Also, I was asked to provide card at check in & assured it would only be charged for incidentals. Since I didn't incur any additional charges, I was surprised to see hotel charged $50 to my account. I called & was told $50 hold is automatically charged for debit cards. This is fine, but I should have been told this at check in, so I had option to use credit card instead, or at least been aware of in advance. Woman on phone very rudely replied that there is a sign in the lobby at the front desk that states this. I informed her that it was past midnight when I checked in after long drive & I may have missed the sign, but that doesn't change fact that I was given misinformation by front desk. She then offered to transfer me to manager. I didn't speak to mgr because I received explanation of charge, but the call could have been handled much better. Being a former customer service rep myself, this is not how I would have responded. Anyway, thanks for listening. Everything else was great.”

May 19, 2009 by Carolyn from Lavaca,AR
Overall Rating: 9

• The room was clean.
• The coffee maker was very messy. I did not like the coffee maker at all. The tub drained very slowly.

“This hotel was very clean and the staff was very friendly.”

Apr 24, 2009 by Robert from Spring Hill,KS
Overall Rating: 8

• Clean.

“Good overall and nice area looking.”

Apr 7, 2009 by from Claremore,OK
Overall Rating: 8

• Rooms were clean enough and comfortable beds.
• Executive suite we stayed in was a little small.

“Overall good experience.”

Apr 6, 2009 by Jennifer from Lewisville,TX
Overall Rating: 10

• Very clean hotel and pleasant staff.

“Hotel was beautiful, however it had a pool.”

Apr 3, 2009 by Sharon from Rockwall,TX
Overall Rating: 9

• Rooms were comfortable and the beds were great.

“I was overall very pleased with the hotel. They charged you to use the internet in their business center.”

Jan 7, 2009 by Michele from Claremore,OK
Overall Rating: 10

• The pool was really nice and it had smoking rooms.
• No hot tub at the pool.

“Very nice staff and comfortable rooms. I wish they would install a hot tub in the pool room. It was great that the pool was heated to a nice temperature as we stayed in the winter.”

Sep 8, 2008 by Rebecca from Anderson, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Luxurious comfort and very clean bathrooms.
• Swimming pool was a bit dirty.

“On day two we asked for directions to the zoo and they immediately responded with a map quest direction sheet. We hope to be able to return again soon.”

Sep 1, 2008 by Tom from Arlington, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location and cleanliness.
• Nothing.

“This Hilton is convenient to all of Tulsa and in a very nice area of town. The area is quiet and restful.”

Aug 17, 2008 by Julie from Parks, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• NA.
• There was a carpet tack strip that was where it shouldn't be and we kept stepping on the tacks.

“A very clean hotel that more than reached our expectations. We were all more than satisfied all of us.”

Aug 12, 2008 by Tracy from Van Buren, AR
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[6]

• Room was very attractive, bed & bedding quite comfortable.
• Couldn't sleep because of neighbor's snoring! Odd to clearly hear neighbor using toilet, as well.

“Hotel is attractive. Room was well-kept; halls were not so much (paper peeling & such) all contact with personnel (although admittedly, there wasn't much cause for much contact) was pleasant. Not as close to shopping as I would have preferred, but still, not too far out. I would definitely stay again, but would rather not have someone in the very next room, as there was apparently no insulation whatsoever in walls.”

Aug 11, 2008 by Mark from Madisonville, KY
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[8]

• The location.

“Service offered and upgrades offered other guest do not apply to my experience.”

Aug 11, 2008 by Mark S. from Fort Smith, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel was very nice.
• Nothing I did not like.

“This hotel was very nice and clean. The location was great!”

Aug 10, 2008 by Mark from Midland, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Room was clean and comfortable.
• No in room mini fridge.

“The stay was nice. But was beyond what I thought it was as far as the niceness of the hotel.”

Aug 4, 2008 by Robert from Dallas, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Bed and flat panel TV.
• No closet.

“Very comfortable room but rather small. Ok for a solo but would be rather cramped for a couple. Desk was too tall for the chair provided.”

Jul 26, 2008 by Chris from Fort Smith, AR
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great shower and view from our 9th floor room.
• WiFi and WiFi use areas.

“It was pretty good except that I missed free local calls, hot tub, internet in the room and a free breakfast--they didn't even have lobby coffee. Also, the best lobby WiFi wasn't available to guests, only to conference attendees using the large meeting rooms!”

Jul 26, 2008 by Jeff from Lees Summit, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Attractive rooms and clean.
• No comp breakfast.

“A very nice place to stay.”

Jul 24, 2008 by Gary S. from Tulsa, OK
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good room for a reasonable price.
• Thought it had a hot tub but it did not.

“Very comfortable and upscale. Needs free Wi-Fi.”

Jul 23, 2008 by Erik from Tampa, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[10]

• Hotel lobby.
• Smell.

“Hotel rooms had musty damp smell and carpets need to be replaced. Showers also had very little water pressure and did not drain properly. It was like taking a shower under a garden hose. Hotel is badly in need of another renovation. Hotel does not reflect well on Hilton brand.”

Jul 16, 2008 by Cliff from Shawnee, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Newly remodeled rooms. Nice decor.
• Could not swim in the pool because of hundreds of water bugs.

“Nice hotel but the swimming pool needed attention. There were hundreds of water bugs. You could not swim in it.”

Jul 9, 2008 by Tonja from Edmond, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very accommodating. Great location, very clean, friendly staff.
• Would stay here again in a Heart Beat! No complaints!

“We had checked into a room where the commode did not fill back up with water. With one phone call and within less than 5 minutes, we were switched to another room. Absolutely no problem! The beds were very nice and seemed larger than doubles. This area is very close to everything in Tulsa!”

Jul 8, 2008 by Richard from Grand Prairie, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, adequate/convenient parking.
• Very overpriced breakfast, normal conversations could be easily heard through the walls.

“Would stay there again but would not dine in the hotel.”

Jun 30, 2008 by John from Carrollton, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Rooms were an excellent value - nicely appointed, clean and modern.
• Delays at the elevators.

“Very nice room at the price. Starbucks in the lobby was nice.”

Jun 16, 2008 by Jerry from Lees Summit, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location.
• Had several conventions, very noisy.

“This is a gorgeous property with very friendly staff and great rooms. My room had 2 double beds, a writing table, hard-wired internet (which I love) and a flat screen LCD TV. The only drawback this time was that it was quite noisy since there was (apparently) a couple of large groups converging and staying there simultaneously.”

May 5, 2008 by Mary from Cypress, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Great 3-4 star hotel.

“The hotel is very nice, rooms are clean, large and business ready. Love the free bottled water in the room.”

Apr 26, 2008 by Lorri from Oklahoma City, OK
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, clean and nice.
• Gym is not available 24 hours. Opens at 5:30 am.

“Would definitely stay at this hotel again. No real problems.”

Apr 22, 2008 by Sally from Caney, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• We got an upgrade to suite even though I booked a king room only by mistake.
• No covered parking.

“The person at check in upgraded our room. We were down for a king bed only but there were 4 of us so he gave us an upgrade to a suite. Very nice! Newly remodeled from our last visit. It was needed.”

Apr 21, 2008 by Robert from Grand Rapids, MI
Overall Rating: 1
Cleanliness:[3] • Location:[7]

• Grumble.
• The service level, the shower backed up, etc.

“The room looked ok upon the start of the night. After working out in the gym, I returned to my room to shower. Less than 5 minutes into the shower, the whole room flooded (they put me in a handicap room, and there was only 1 inch of protection against the water). When the room flooded, my bag (which was on the floor) was soaked. I asked for a new room, they told me they couldn't manage it, but they would "try" to fix the drain. So, they "tried" and I assumed it was fixed. I get to sleep, and as soon as I do, the only thing I hear all night long was the beep of the Nextel phones in the linen / housekeeping room right next to mine. All night! So, upon waking in the morning, I hop in the shower, and sure enough, the room floods again. I have to get ready in front of the mirror while standing in 2 inches of water, and blow-drying my hair. Luckily I did not drop the blow drier. Overall, a terrible experience.”

Apr 14, 2008 by Chris from Lufkin, TX
Overall Rating: 0
Staff:[10] • Location:[10]

• Big towels.
• Air conditioner didn't work to well.

“Very comfortable. I would stay there again.”

Apr 4, 2008 by Paul from Wichita, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great looking room, Beautiful bathroom and comfy bed.
• The acoustics were horrible!

“Not being much of a "stay at hotel guy", I didnt really expect much. I was quite surprised. The room was very nice, bathroom beautiful and my wife wanted to steal the bed it was so comfy. On the downside, the acoustics of the place were horrible. We could hear the people stomping around above us and could almost make out word for word the people talking in the bar area 5 floors below us. Luckily I learned a trick quick about turning on the central air fan which blocked out everything. Anyway, it was worth the money and if I had to, I'd go back.”

Mar 26, 2008 by Tracy from Wichita, KS
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[4]

• Nice bedding.
• Terrible brunch! No working ice machines!

“The hotel appeared to be virtually uninhabited as there were VERY few cars out in the parking lot. I have stayed at this hotel many times (well over 5) over the last 10 years and this was the worst stay I have endured. 1) Our 6th floor room was located right outside the ice/pop machine room, which machines emitted discernable noises constantly through our closed room door. 2) Even though it continued to cycle and make noise, the ice machine was not producing ice. I called the front desk, who advised me that they knew it was not working. If they knew this, WHY did they place us on this floor? I asked if there was another ice machine nearby, and they advised, yes, up on the 10th floor. Again, if they knew this when I checked in, why was a 10th floor room not offered? It was very inconvenient to have to go up to the 10th floor for ice. I made my dissatisfaction known to the staff and simply received an offer of a staff member to fetch the ice and a lame "we're sorry for the inconvenience". 3) The heating/AC unit was noisy and it was difficult to maintain a consistent comfortable temperature. 4) On Sunday morning we purchased the Easter brunch that was available. For the price of the buffet (which was VERY high, approx. $90 with all the gratuities, etc. added in), the food was abysmal. No juice or champagne cocktails were offered, which was very disappointing and not in keeping with other Easter brunches I have attended. The crab legs were full of water, the meat in the legs would not come out in whole pieces, but in flakes; they were simply the worst cooked crab legs I have ever seen. The pork loin was tough and overcooked. The chicken breast was tough and overcooked.”

Mar 21, 2008 by Carolyn from Allen, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel was beautiful, and so clean.
• Everything was perfect!

“We had excellent directions, accommodations, food, and all was better than our expectations!”

Mar 13, 2008 by Patrick from Warsaw, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room was very comfortable and you had everything that you needed at the hotel.
• Delay in the restaurant in getting our food.

“It was great and the view of oral Roberts university was nice.”

Feb 25, 2008 by Tiffany from Tulsa, OK
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice bed, flat screen TV.
• A coat went missing in my room. Did not bring it up to mgmt though.

“I arrived, quick check in. Loved the bed-very comparable to my personal bed at home. 2 days pleasure 2 days business. Meet expectations. Had a flat screen TV. I did however have one problem a coat I had purchased went missing in my room. Did not realize it was gone till I got home. I had it packed the second night I was there. Stayed packed till 4 nights later. Too late to bring it up to mgmt.”

Feb 7, 2008 by Kristine from Stillwater, OK
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[9]

• It was very convenient to the concert at the Mabee Center that I went to.
• We were limited to certain floors and some amenities were not offered.

“Some dishes were left outside of rooms for more than 1 day. I'm not sure if there were any cleaning staff on the floor at all that day.”

Feb 6, 2008 by Tony from Cedar Park, TX
Overall Rating: 3
Cleanliness:[1] • Staff:[6] • Location:[7]

• It was OK for the price.
• The ELEVATORS made a screeching sound all day and all night.

“I had to go back online (in the TINY free wireless area of the lobby) and add a day to my stay. They never came in cleaned my room, restocked towels, coffee, etc. Also none of the coat hangers would fit on the hanger rod. (Useless) Some black stuff maybe mold stuck to the bathroom vent. Only allowed two bath towels per room a day without asking for more. No map in the room to show where pool, vending, etc were.”