User Reviews for Holiday Inn Sioux Falls-City Centre

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Dec 2, 2009 by Julie from Winner,SD
Overall Rating: 4

“I felt because we got a low price for the room we were placed in a room above the huge AC - heating units at the end of the hall next to a storage room. Very noisy! Bathroom was very small, pedestal sink, no place.”

Nov 30, 2009 by Tammy from Sioux Falls,SD
Overall Rating: 10

• It was an affordable place for an overnight stay with several kids.

“We thoroughly enjoyed our stay. We live here in Sioux Falls, and we wanted a place to have an overnight b'day party for our 14 year old and her friends so they could swim despite the cold weather. We love this hotel. The staff are great, and the price is affordable while the accommodations are comfortable and tasteful.”

Oct 24, 2009 by Jeff from Watertown,SD
Overall Rating: 5

• Carpets were faded and worn. Bathrooms were small and toilets were low with small bowls.

“Older hotel that could use some overall remodel. Not what I expected for a 3 star motel. Staff were friendly enough.”

Oct 18, 2009 by Charlotte from Huron,SD
Overall Rating: 10

• Loved the high quality bed and bedding.
• Nothing.

“Front desk staff cheerful and well organized. I didn't eat in the hotel or use any of the facilities.”

Oct 14, 2009 by Nicole from Spirit Lake,IA
Overall Rating: 3

• Uncomfortable.

“The room was not all that clean. When we arrived there was hair on the sink, and the vents in the bathroom were caked with dust. The toilet was over flooded when we arrived also, and we had to call maintenance to come fix it, not to mention there was water all over the floor as well. When the housekeepers came to clean our room, we were only left with one bath towel, for 2 people. We will never go back to this hotel again.”

Oct 7, 2009 by Amy from Marshall,MN
Overall Rating: 1

• The bar was quaint.
• The shower didn't work, the floor was dirty, the bathroom was tiny, the color scheme was horrible, I could go on.

“I would not stay at this hotel again. The shower didn't work, there was food on the floors when we got to the room, the bathroom is tiny (I'm only 5'6 and I could reach the ceiling w/ no problem), the shades on the windows had holes all over them, the furniture is old, the door was all beat up and paint missing, the pillows were tiny.”

Oct 4, 2009 by David from Oxford,NE
Overall Rating: 10

• Great staff, clean rooms, and great restaurant.

“The happy hour was great. The food is really great and you need to try their buffet both the breakfast and the lunch buffet.”

Sep 13, 2009 by Theresa from Powell,OH
Overall Rating: 6

• It was convenient to shops/restaurants.
• All the shops and restaurants were closed on Sunday at 4pm!

“Hotel was easy to get to and located in an area with shops/restaurants. However, everything was closed. The only place, other than the hotel, to eat was a Chinese restaurant several blocks away. The hotel restaurant was not very appealing, they were having a Turkey dinner buffet.”

Sep 10, 2009 by Sue from Omaha,NE
Overall Rating: 8

• The staff was very friendly and helpful.
• Not enough elevators.

“We were very pleased with the hotel. We had 2 rooms Our daughter and her baby had one room and my husband and I had another. Would have liked adjoining rooms.”

Sep 7, 2009 by Lee from Eagan,MN
Overall Rating: 9

• The price.

“We were happy to get the room at a great rate, because we had to find a hotel room in a short amount of time.”

Jul 20, 2009 by Pearlena from Meriden,IA
Overall Rating: 9

• I liked the friendliness of the staff.
• The hot tub's jets were not functioning properly.

“Except for the hot tub not functioning properly, I was impressed with the quality of the Holiday Inn. They were very friendly and assisted in any question or problem that we experienced promptly.”

Jul 11, 2009 by Lori from Normal,IL
Overall Rating: 7

• Spacious and friendly.
• Air conditioners were dated and so the room was warm and stuffy.

“Excellent value for the money. The air conditioner worked so poorly we requested another room. We moved to the room next door which was much better. The pool is spacious and the area around it carpeted and huge - not cramped at all. There were two hot tubs, very warm but no bubbles. Everything else was very nice, and up to standards.”

Jun 17, 2009 by Jennifer from Utica,SD
Overall Rating: 10

• Nice, clean, friendly.
• Parking was kind of weird.

“Very nice hotel.”

Jun 16, 2009 by Jennifer from Big Lake,MN
Overall Rating: 7

• Beautiful rooms.
• Location, far walk from parking to hotel lobby.

“The pool was really small, it was a cluster of mazes once inside the hotel trying to get from the side door, through the pool, threw a bar and then through the restaurant. Not set up very well. The parking ramp was not directly attached to the hotel, so that was inconvenient.”

Jun 4, 2009 by Colleen from Brookfield,WI
Overall Rating: 5

• If interested in downtown life, would be a great spot.
• Too far off the freeway for our traveling needs and too busy.

“It was difficult finding a parking space. The hotel was so booked with wedding parties that the noise in the hallways was ridiculous all night and I could not sleep our room was right across from the elevator on the fifth floor. Our room was not supplied with the necessary coffee items and I had to call the front desk to bring some up. We were disappointed that we could not get a meal in the hotel when we arrived at 7:00 pm tired from traveling. The pool was put way behind everything so you had to walk through the lobby, past wedding parties, the bar, etc. to get to it. However, the pool was the only thing we enjoyed at the hotel and the staff was very pleasant.”

Jun 2, 2009 by Barbara from Phoenixville,PA
Overall Rating: 10

• Great breakfast bar!

“This was a very clean hotel with excellent accommodations. The breakfast was well worth it and free coffee in the lobby was excellent!”

May 26, 2009 by George from Lincoln,NE
Overall Rating: 9

• Clean, nice decor, friendly.
• Nothing.

“Very happy, clean friendly, spacious executive room.”

May 26, 2009 by George from Lincoln,NE
Overall Rating: 9

• Clean, nice decor, friendly.
• Nothing.

“Very happy, clean friendly, spacious executive room.”

May 19, 2009 by Ronster from San Francisco,CA
Overall Rating: 4

• Great downtown location. Beautiful trails for running, walking, cycling just outside.
• Smoking in public areas. Very slow elevators.

“Some of the rooms have small balconies, and all were updated a few years ago. I've had nice rooms at this hotel.”

May 5, 2009 by Lori from Aberdeen,SD
Overall Rating: 6

• The beds were extremely comfortable and
  the shower was nice.

“Overall, it was a very nice hotel and it was easy to get to.”

May 5, 2009 by Brent from Huron,SD
Overall Rating: 7

• It was a safe place to stay.
• Heating unit was very noisy, and fan had mechanical issues.

“Overall it is a good place to stay. Staff was friendly, and helpful.”

Apr 23, 2009 by Linda from Lower Brule,SD
Overall Rating: 8

• Ease of check-in.
• Room was hot, couldn't turn thermo down. Had to open pat. door and it was noisy.

“This hotel has nicer rooms than the one I had on this stay. I've stayed here before. The room was average in appearance. I didn't like it that I couldn't the heat down nor turn on the air conditioning when the room was too hot; I had to open the patio door to cool off all night and it was very noisy when i did open it. The bed was a bit hard, but I had a good pillow.”

Jan 10, 2009 by Anne from Vermont
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Clean & comfy room and bed.
• Cigarette smoking from bar stunk out the lobby. Put a door on the bar!

“Very friendly, front desk help was a nice welcome! The cigarette stink which permeated the lobby from a Dart Tournament in the bar, hit me in the face as I entered the lobby. Once past there, the hotel was clean and tidy. Room was large and comfortable, free high speed internet & coffee in the room. Nice sized bathroom too. Bed very comfortable. TV and movies, perfect after long day of travel. I would stay again.”

Dec 31, 2008 by Gilbert from Winnipeg,Canada
Overall Rating: 9

• bathroom had some new fixtures - they were cute.
• Waitress needs some training in public relations.

“The hotel met our expectations. We had supper there, food was good, the waitress needs some training in public relations - she tended to complain. Service was good though. All around a great experience - would recommend it to anyone.”

Nov 3, 2008 by Tyler
Overall Rating: 7

• The rooms were nice and clean.
  Lobby was nice.
• Front desk staff were rude and unaccommodating.

“Knew I was going to arrive in town a little early so I called to see if I could check in early. They told me it would not be a problem. When I arrived 2 hours later the front desk staff said the hotel was full and I could not check in for another 7 hours. I told them I just talked to someone that told me it would not be a problem. Took 5 minutes of arguing for them to get me a room. Other then that the stay was nice. Could not find out how to turn the AC on so slept in 76+ degree room.”

Sep 4, 2008 by Debbie from Blaine, MN
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[9]

• Beautiful lobby.
• Our room did not get cleaned or fresh towels etc. We didn't leave till late morning though.

“Friendly service. Feel of small town. Also hotel is older and rooms & bathrooms are small. Hallway narrow and looks old. Great parking ramp to the rear. Nice pool area.”

Sep 4, 2008 by Jeanette from Beltrami, MN
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[5]

• Friendly staff.
• Location was a little bit in a bad part of downtown. Homeless people around.

“The motel staff was very friendly. We had 4 rooms and none of them were together which we would have liked them to be nearby to each other. There was not breakfast included. One of our rooms had no air conditioning the first night and it was in the 90's outside. This same room the shower did not work. The problems were reported, and they were fixed the next day, but it did make for an uncomfortable night for one of our families. The staff was very nice and it may sound like I am complaining but it was an enjoyable stay.”

Sep 3, 2008 by Jeremy from Ellendale, ND
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Central location, and clean rooms.
• Beds were small.

“This was a nice stay for the price, I liked the fact that they were helping a church plant in one of their meeting rooms.”

Aug 24, 2008 by Julie from Sturgis, SD
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• The mattress was comfortable & linens appeared clean, but I'd had 2 surgeries and was worried about infection from the rest of the filth.
• The smell - cigarettes in all the hotel, mixed with bad food, overworked front-desk staff short with everyone, dirty, old place, very noisy.

“It's old and reeked of cigarette smoking in all common areas which was the entire ground-floor, including the pool, eating, lounging, computer, and restaurant areas - even though there were children there. The main floors were filthy, esp. the elevators. Even with both hands in casts, no one offered to help me. The front desk staff was snotty to me and everyone else. The conference rooms were being used by a large group of young adults who could best be described as post-prison-types and they were in the way throughout the entire entry/lobby area - smoking and using bad language. The military uses this hotel as an overnight housing for new recruits, also standing around smoking. The hotel has had a minor upgrade, maybe a few years ago, and at least the bedspread, curtains, and sheets were new and fresh, and the mattress was comfortable. However, the lounge chair arms were filthy - dark and stained. The bathroom was so old that there was no counter for toiletries and shelves had been made above the toilet, but too small to even put a curling iron down. Some of the tiles in the tub/shower were moldy and black, with excess old paint here and there. The AC unit is in the interior wall between the bathroom and sleeping area and it made a horrible noise whenever it ran. The nightstand and desk had been re-stained a few years ago but not touched up so that it looked nice - just a quick, non-thinking job. The windows were filthy - just disgusting both on the interior and exterior glass and all around the edges/ledges there was dirt from not being even vacuumed for months. There was no liner in the ice-bucket and the lid on the inside had not been cleaned. Had I used room service (the room menus were dirty), it's a $2 delivery fee and 18% tip. My first TV remote didn't work & when I exchanged at the front desk, the 2nd one didn't work.”

Aug 21, 2008 by Lll from Madison, WI
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice overall.
• Extremely poor restaurant food.

“Nice overall except very poor restaurant food.”

Aug 18, 2008 by Randall from Madison, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Covered parking available.
• Breakfast not included with room.

“Recently redecorated facility in mid-town area of Sioux Falls. Standard room layout. Wi-Fi available.”

Aug 14, 2008 by John from Fairmount, ND
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[9]

• The location.
• The rooms are in severe need up updating, the beds were absolutely rock like.

“This is an older Holiday Inn Hotel and while it is kept clean it is in dire need of refurbishing. It does not rate 2 1/2 stars and is overpriced for the amenities available. The staff, while friendly, checked us into a room that was already occupied, once that was straightened out and we got a room there were no towels and after 3 calls to the front desk I had to just simply go get some towels from the pool area. The next day the room got cleaned but again, yes you guessed it, no towels. This time I took enough to last the rest of our stay. Food in the hotel was average but the best part of the hotel is that it is right down town located only a short walk away from some of the nicest restaurants in Sioux Falls. Would I stay here again? No, too old, needs refurbishing and is severely overpriced.”

Aug 13, 2008 by Marcia from Rochester, MN
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[10]

• Quiet rooms.
• Front desk staff.

“I went back to the front desk and was assigned a room on the 7th floor. The following morning, I left for the day and returned at 9:30 p.m.”

Aug 12, 2008 by Lisa from Charles City, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The entry was beautiful and the restaurant was good.
• The pool was too small and open noise in part of the restaurant.

“Convenient professional clean courteous.”

Aug 12, 2008 by Pat from Hutchinson, MN
Overall Rating: 2
Cleanliness:[9] • Staff:[1] • Location:[7]

• Clean.
• The bed.

“The bed was like a torture rack, very uncomfortable. Also, the TV never worked right, it kept going to a channel that didn't have service and the remote didn't work, even after they brought up a new one.”

Aug 12, 2008 by Ann from Estherville, IA
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[8]

• Nice staff.
• Generally icky bathroom.

“Nice staff, a good downtown location. I found a dirty washcloth in the shower. The safety bar in the shower was pulled out of the wall on one end. It was really unsafe.”

Aug 12, 2008 by Laura from Geneva, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The pool was very clean. The breakfast was nice.
• The beds were not as comfortable as some other hotels.

“This hotel is downtown, near the Sioux Falls Park and convenient to other places you might like to visit in Sioux Falls. We had a nice experience there and we would back.”

Aug 11, 2008 by David from Evergreen, AL
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[8]

• Duration of stay.
• It is run down.

“Hotel is not at star level. Old tired property. Could barely get the shower knob to lift. As far as value for buck goes I was sorely disappointed.”

Jul 29, 2008 by Roger from Zumbrota, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• We felt safe, nice staff.
• A few noisy people around elevator doors before 10PM.

“Convenient getting in & out, ample parking-lot & ramp, courteous staff.”

Jul 29, 2008 by Missi from Council Bluffs, IA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• It was within walking distance to downtown.
• Rooms need updated. Could have been cleaner.

“The hotel lobby & pool were very nice. The people were helpful & pleasant. Our rooms were pretty outdated with less than comfortable beds. I felt it could have been cleaner. But for the price it worked for us.”

Jul 24, 2008 by Randy from Highmore, SD
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Clean, accessible to downtown, comfortable beds.
• Small bathroom.

“Clean, comfortable beds, within walking distance to restaurants.”

Jul 23, 2008 by Michael from Bourbonnais, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location.
• No free breakfast.

“Great location. Clean rooms.”

Jul 23, 2008 by Steve from Woodbury, MN
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[5]

• It had a roof.
• No concern by staff for our plight. 20 words not enough.

“Anniversary night so called ahead about room and confirmed King size bed. Asked about upper floor and told they would put us in the highest floor King available. Had 5th floor room overlooking HVAC units and 2 double beds. Now no kings avail and we arrived well before check in. Asked if we could be moved if a king opened. They said we'll put you down. But don't count on it. I rechecked twice. No change.”

Jul 23, 2008 by Brian from Lytton, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean room, firm bed, great location, good exercise room.
• The maid did not speak English.

“My kids loved this hotel because it was tall. My kids loved the game room, the swimming pool and the view. I liked this hotel because of the location (no highway noise), the firm bed, the room was clean, and the exercise room was nice.”

Jul 11, 2008 by Colleen from New Brighton, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It had a bar/restaurant in the hotel.
• No free continental breakfast.

“This hotel was hopping on a Saturday night! Very busy so that made it more exciting to stay in. Very clean! Very convenient to everything. My room was huge!”

Jul 8, 2008 by Cathy from Kansas City, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The location of the hotel was near several restaurants and bars Downtown. The room had a balcony.
• There was a very visible crack that ran the length of the ceiling.

“The hotel was easy to get to off of the interstate. The bed was very comfortable and extra pillows were promptly brought after a quick call to the front desk. The front desk ladies offered great suggestions in the Downtown area (only two short blocks away) for food.”

Jul 8, 2008 by Jason from Coon Rapids, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Price.
• Waited in line during check-in.

“Hotel met my expectations and is nicely refurbished. Would stay again in the future.”

Jun 30, 2008 by Brent from Olathe, KS
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[10]

• It had nice updated touches.
• The bathroom was not updated very well. The old was not masked very well.

“This hotel was fine. I would not want to pay a lot of money for it. The beds were nice. Attempts have been made to update the room, but all of the things that needed to be updated were not. Some furniture and bathroom fixtures were old and in need of updating. Old bath tub. We would stay here again.”

Jun 6, 2008 by Jessica from Mitchell, SD
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[7]

• It was a great place to stay for an affordable price.
• The beds were too hard!

“This hotel met my expectations, as I've been there before. I was pleased with the amount for the hotel room, and felt we had a great stay.”

May 13, 2008 by Bryan from Pierre, SD
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[4]

• Room was spacious and comfortable.
• Away from main shopping and dining area of city.

“Comfortable stay.”