User Reviews for Sheraton Suites Market Center

Research User Reviews for Sheraton Suites Market Center (1-20 of 276)

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Oct 21, 2009 by Lori from Amarillo,TX
Overall Rating: 10

• The living room area is separated from sleeping area. Two LCD TVs in room.
• There are no coke machines because they have a pre pay snack area.

“My overall stay was awesome. I recommend this hotel to anyone. Everything was so clean and comfortable. Love it and will stay again.”

Oct 12, 2009 by Mona from Stillwater,OK
Overall Rating: 8

• Clean, great pillows, 2 HDTV's.
• Was not informed that there was a charge for parking.

“Clean, adequate friendliness of staff. Definitely a 3*. Would have liked to have been informed about overnight parking. I didn't find out about it until we got the bill.”

Sep 29, 2009 by Janis from Cypress,TX
Overall Rating: 8

• Loved the bed it was very comfortable, also the
  AC was perfect - not too loud.

“We have not stayed at a Sheraton Suites hotel before but liked having 2 TV's and the bedroom was very comfortable. The employees of the hotel were very nice and helpful.”

Sep 9, 2009 by Angela from Lawton,OK
Overall Rating: 10

• Everything about the room was perfect. The bed and bedding was heavenly.

“The hotel was in a great location. The room was really nice and I will stay there every time I visit Dallas.”

Aug 26, 2009 by Shane from San Antonio,TX
Overall Rating: 10

• Hotel was convenient to Ranger's stadium and Nature museum.

“Hotel was very nice. Room was great. We were traveling with 3 young children, so nice accommodations.”

Jul 31, 2009 by Lawrence from La Jolla,CA
Overall Rating: 6

“I stayed at the same hotel a week ago, and the room was better the first time. this time, the bed was not made up very well. when i first turned on the shower, dark brown water flowed from the shower for about five seconds. Also, the bathroom floor did not seem as clean.”

Jul 13, 2009 by Raymond from Marshall,TX
Overall Rating: 9

• The comfort of the room and the layout of the space.

“I was very pleased and surprised with the room. I lease a space to a fine import linen store in my area and use imported linens for both bed and bath in my home. I also use high quality pillows on my beds as I usually carry my own when I travel. Having left for this trip in a hurry I forgot them and usually do not sleep well but was most pleased that the pillows at the hotel were perfect and I slept well and got up rested for my busy work day.”

Mar 24, 2009 by Susan from Muskogee,OK
Overall Rating: 9

• Convenient location, accommodations were adequate.
• Rooms are small and compact but worked well for us with older children.

“Nice place to stay for short trips.”

Dec 28, 2008 by Jim from Canton,GA
Overall Rating: 9

• Newly remodeled and very nice.
• Charge $8 a day for parking.

“Well, my over all experience was excellent but they do charge $8 a day for parking. I was there for 2 weeks so you can understand my displeasure with this.”

Nov 6, 2008 by
Overall Rating: 8

• The restaurant staff was rude and couldn't
  find someone over priced & over cooked.

“Overall, I liked the hotel,
the food at the restaurant was the worse I have ever had. Got a baked potato and it was still raw sent it back and got a steamed potato. If
I wanted a steamed potato
I would have gotten mashed potatoes. Waitress thought it was funny. And the lack of notice ability by the wait staff was unreal.”

Oct 8, 2008 by Claire
Overall Rating: 8

• Flat screen TV's.
• There was a parking fee.

“This hotel is a 3 star hotel and my room was beautiful, but there are some serious issues. There was a parking fee which increased the price of the stay 25%. The TV in the bedroom was not working properly.
”

Oct 6, 2008 by Bob
Overall Rating: 6

• Location.
• Room was noisy, did not have toilet paper holder, slow service.

“Easy walking to the World Trade Center. The rooms were recently remodeled, but they really missed the mark. The overall service was not good. They were not busy, but wait staff would disappear for a long period of time. It seemed that people were not well trained. Employees there who were shining stars and they made things better. Seems to be a definite lack of on hand management.”

Aug 25, 2008 by Kelli from Temple, TX
Overall Rating: 4
Cleanliness:[8] • Staff:[2] • Location:[7]

• The location was excellent for the attractions we went to.
• NA.

“I was disappointed with my stay. Upon arrival, the clerk told me that the entire hotel was non-smoking. Then I found out I had to pay $8 a night during my stay to park my car at the hotel. I was also disappointed to find out the hotel was under construction, and the pool, hot tub, courtyard, and bar were unavailable. All in all I would not go back to Sheraton Suites for the shoddy, unhelpful service, and the quality of the rooms which were missing a lot of furniture and other items due to their revamp.”

Aug 15, 2008 by Gregg from Wind Lake, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Sheraton Suites - Room was well outfitted with Fridge and Micro, separate bedroom from office-kitchenette Excellent Value!
• Everything was outstanding - except this was the first time ever, that I was hit with a Parking fee for out door unprotected parking. :-(.

“The Staff are helpful and friendly; the hotel is very clean with great amenities.”

Aug 12, 2008 by Steve from San Antonio, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[5] • Location:[8]

• Bed and room appearance.
• Construction and renovation.

“Nice room, but you will pay for everything from water to internet. Renovations will cease and they will eventually give free internet making it a much more pleasant stay. Be sure to have money for parking at night.”

Jul 28, 2008 by Barry from Tomball, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nicely appointed renovated rooms.
• Had to pay for Internet and Parking.

“The rooms here are beautiful. The bedroom is a bit small, but nothing you couldn't handle. The hotel is finishing a $10 million renovation and should be done by the end of September or October of 2008. All rooms sans artwork, a few end-tables and lamps are finished. The remaining items should come in soon, but they are not required to enjoy your stay there. Pool is nice, hot-tub is being re-surfaced as of this writing. Everyone was so friendly and asked about how your stay was going. That means a lot. I would definitely recommend this hotel to anyone who would like to stay in the area. Its very nice.”

Jul 26, 2008 by Alicia from Rancho Cordova, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Courtesy and friendly staff.
• Currently undergoing construction.

“Stayed there last year and had a great experience. Overall this year not bad. Due to construction, many things were not completed in room. Bathroom sink leaked all over the floor. Was fixed immediately but took 6 times of asking for fresh towels after using them to mop up the leakage.”

Jul 24, 2008 by Jeffrey from Altus, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Separate bedroom suites.
• Cost $7.95 a night to park car at property.

“The hotel was in construction mode which reduced the overall atmosphere. Only negative was cost to park a vehicle.”

Jul 23, 2008 by Victor from Angleton, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• The beds were very comfortable, room was nicely distributed.
• Under renovations, had to pay $8/night for parking, not clear about complimentary breakfast.

“Nice hotel, beds were extremely comfortable. Location was good since it is central and close to downtown. The hotel is going through renovations so expect lots of activity. I was not told breakfast was not complimentary even though I asked. Also realize you will have to pay $8 per night for parking.”

Jul 15, 2008 by Katherine from Denison, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[6]

• 2 TV's.
• Cramped Quarters, uncomfortable couch, made me pay for over night parking.

“Hotel was under renovation, Lobby Area under construction. Hotel Staff and check in was like a Holiday Inn Express. Room had brand new carpet and furnishings but was very cramped in bedroom and bathroom. Flat Screen TV's loved.”

Jul 15, 2008 by Bill from Ponca City, OK
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great price, even though it was under renovation!
• It was under renovation.

“Very nice hotel, even with the renovation going on. Staff was exceptional. Room was almost finished and going together very nice.”

Jul 14, 2008 by Lisa from Huntsville, AR
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Staff was helpful and provided us with storage for the furniture we bought.
• Housekeeping did not clean the shower once during the entire week.

“Rooms were nice and newly renovated. The beds were super comfortable. It had a small balcony. There were new flat screen TVs. They do charge for internet access and parking by the day. Great hotel at the edge of the market and design district with lots of antique shopping nearby. Lots of restaurants within a short distance.”

Jul 12, 2008 by Shane from Wesley Chapel, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[5]

• Great room, clean and big.
• Hotel was under construction. Bar could have been better.

“Overall the hotel was great and the price was amazing! It was under construction which swayed my ratings a little. The bar area was too casual and would be better as a lounge. I didn't use the business centre, pool or gym so I cannot properly rate these areas.”

Jul 10, 2008 by Nicole from Cordova, TN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• Location convenience.
• Linen was dirty, no one a came to replace them, dirty wash cloth in shower.

“When I went to lay in bed realized it was spotted in several places, called front desk around 7 pm and they said they'd take care of it. No one ever came, around 10 pm I went to front desk and gentlemen said no one was there that could take care of it, he could have some linen delivered and I could change them myself. Then when went to take shower, one of the three wash cloths in the bathroom was used and hanging over the shower. When talked to manager/desk clerk, all they did was brought towels up and took off $8 parking charge.”

Jul 8, 2008 by Ron from Mercer Island, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Convenient location close to downtown Dallas either by local streets or highway 35E.
• Wireless internet was free for a couple of days and then changed to Wayport (wired and wireless) which was not free.

“The new decor chosen for the Sheraton's recent renovations was very tasteful and upscale. The beds/pillows were specially nice. The equipment in the new fitness center was state of the art and the pool fabulous (especially for a Dallas summer), but the location and easy access to downtown was a great asset. Highly recommend this hotel.”

Jul 8, 2008 by Terri from Ballwin, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The employees were very helpful and the rooms were awesome.
• It was still under construction. The work out room was too hot. But, saying that when the construction is done it will be great.

“With the exception of the construction going on, which is almost finished, the hotel was great and I would go back there again.”

Jul 7, 2008 by Debora from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was a suite that accommodated 6 people.
• None.

“The hotel was great, but they charged for parking. This was the first time that I had to pay for parking when there was not a parking garage.”

Jun 29, 2008 by Des from Pretty Prairie, KS
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[9]

• Friendly staff.
• Parking fee $8 per day. Charge for internet.

“Room was not cleaned thoroughly. Finally picked up bug that had been in room 2 days. Didn't leave enough towels 2 days. It was ok. Would not stay again.”

Jun 29, 2008 by Maggie from Spring, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location. Comfortable beds.
• Did not bring towels, had to call every night and no toilet paper.

“I usually love the Sheraton Suites. This is the only time they had to comp our meal (Terrible, out of everything, chicken spoiled). Never left bath towels, wash clothes and hand towels. I had to call every night to get them. Stayed a week and the sheets were not changed until I called them. This again was the 1st time this has ever happened with this hotel.”

Jun 28, 2008 by Carole from Austin, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Great location.
• At check out hotel tried to charge me $8.00 per night for parking.

“On check in there was no mention of parking fee for using their lot(free parking available across the street). At check out they wanted $8.00 per night for parking. After some discussion they agreed to erase the parking fee. It was very nice hotel with a very convenient location. The room needed better lighting.”

Jun 27, 2008 by David from Kailua, HI
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[5]

• Superb suite room - freshly furnished with balcony.
• Location was not the best - charge for internet.

“Only a few miles from Love Field and close to Downtown Dallas.”

Jun 16, 2008 by Martin from Ankeny, IA
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice lovely.
• Fine.

“I really did not like the secret fees when I got there I would like to refer you to other people but as customers we need to know about everything about our purchase from you.”

Jun 7, 2008 by Sarah from Waco, TX
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was spacious, the bed was AWESOME and the staff was so very kind and helpful.
• Not really something I didn't like, but more of recommendation: free Wi-Fi. There's really no reason not to offer free internet.

“I was quite impressed with the Sheraton Suites. Beautiful lobby, awesome staff. The hotel was undergoing some cosmetic upgrades, so there were some unattractive areas, but it did not detract from enjoying my stay. I would be more than happy to recommend it to friends and I look forward to staying there again. Thank you.”

Jun 5, 2008 by Judith from Corpus Christi, TX
Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[6]

• Dining facility was great.
• I asked for 2 double beds I was given king with pull out couch.

“Almost all the floors were being renovated. When we arrived and saw we had a king bed and pull out couch, we immediately went to the desk to request a change. The staff at the desk just said "Sorry, we don't have any other rooms. We can't switch you until tomorrow" The next am I went to desk and again was told they had no other room, even after I told them my 14 yr old slept on the floor.”

May 24, 2008 by Bernard from Longview, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The comfort of the bedding.
• Construction was going on within the hotel (noise).

“The hotel was nice for the price!”

May 11, 2008 by Jon from Parker, CO
Overall Rating: 8
Cleanliness:[8] • Location:[6]

• Exactly what I needed at the right price.
• Fitness center was under construction.

“Great for business travel. Nice accommodations. Friendly staff! Dallas well. It was hot and humid.”

May 11, 2008 by Mike from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very nice rooms with balcony and two room suite (every room).
• Extra charge for parking, lot was nearly empty. They did waive it when I complained.

“Great staff, great rooms, great location.”

May 9, 2008 by John from Iamondhead, MS
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• $8.00 per day for outdoor self parking.

“Hotel undergoing renovations and a little noisy during day time. Only entrance to front of hotel partially blocked due to maintenance.”

Apr 26, 2008 by James from Oklahoma City, OK
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[9]

• The location.
• Asked for non smoke room, got smoking room, hotel under renovation, very noisy.

“When I called ahead and asked for a king bed & non smoking room, did not want to work with me. I wish you all would not put people up in hotels that are undergoing renovation. It would probably take this hotel off line for only 8-10 weeks.”

Apr 25, 2008 by Ronald from Benicia, California
Overall Rating: 5
Cleanliness:[2] • Staff:[8] • Location:[9]

• Some of the staff is friendly.
• The hotel isn't very clean.

“As a Sheraton this hotel was most disappointing. Initially, we were erroneously assigned a smoker's room. After complaining we were given a less than clean room on the 5th floor. The cleaning staff takes no pride in the quality of their work. The dirty tub and bathroom sink were barely touched. When brought to staff's attention the maid began "cleaning" them with a dry face towel. The hotel nickel and dimes you to death.”

Apr 24, 2008 by Neftali from Mount Pleasant, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The bed very conf. The room enough space. Very nice.
• Pay for the parking, kind of strange but its okay.

“As I expected, up to my style, friendly staff, comfortable bed. I will definitely will stay here again.”

Apr 22, 2008 by Bill from Hooven, OH
Overall Rating: 4
Cleanliness:[3] • Staff:[6] • Location:[4]

• The food and bar area was great.
• The wall paper was falling off, room was dusty.

“Looked a whole lot nicer in the pictures, was very disappointed. The TV sound didn't work correctly. Over all very disappointing.”

Apr 17, 2008 by Jim from Alexandria, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location convenient to downtown, Love Field, and DFW airports.
• Costs to park - about $8 a night.

“Sheraton Sweet Sleeper bed rocks! Very, comfortable bedding, tons of space, a refrigerator and microwave in the room was very convenient. Convenient location with easy access to IH-35E, Love Field, DFW Airport, Oak Lawn, American Airlines Center, Market Center.”

Apr 16, 2008 by Laura from Lindale, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• There were 2 TV, 2 rooms, a refrigerator. Great beds.
• As a customer of the hotel, that has a big parking lot, I shouldn't have to pay to park.

“The hotel personnel were very friendly, always called you by your name, even on the phone. The rooms was great, loved the idea of a suite.”

Apr 9, 2008 by Cindy from Tyler, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[10]

• Clean & friendly.
• I don't like it when parking is an additional charge.

“People were friendly, hotel was nice and clean. I feel if I should have to pay for parking, at least it should be in a secure garage or guarded parking lot. We never saw a guard.”

Apr 9, 2008 by Kris from Perth Amboy, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Great location. Convenient to downtown and other areas of the city.
• Very small suites. No room in the bedroom. Very old TVs.

“Really nice hotel and great location. Very clean lobby and friendly staff. The hotel exterior and the rooms could use an upgrade. The rooms were very nice and presentable, just slightly outdated rugs and TVs. Nonetheless, the overall stay was pleasant and comfortable.”

Apr 7, 2008 by Bill from Texarkana, TX
Overall Rating: 5
Cleanliness:[2] • Staff:[8] • Location:[10]

• Location, right on I35 where we were going South.
• Needed cleaning and upgrading.

“Location was great for our purposes, but was time for upgrading; door lock didn't work although secondary did work. Spots on carpet, non smoking room with cigarette burns on the rim of sink, sloppily applied caulking in shower.”

Apr 6, 2008 by Terry from San Antonio, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• It was very convenient to the location we were visiting.
• The hotel was being remodeled, and we did not have a new room.

“The hotel was under renovation. Hammering, pounding, and other loud noises were audible during daylight hours. The fire alarm went off a few times for 10 minutes or so. Otherwise, the staff were friendly and understanding.”

Apr 5, 2008 by Linda from San Angelo, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very spacious suite, well appointed.
• Room was not ready when I arrived, had to wait 30 minutes in the lobby.

“The hotel is very convenient to the Dallas Market Center. It has very helpful staff and spacious, comfortable suites.”

Apr 5, 2008 by Lori from Minot, ND
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The roominess of the room.
• The room was showing age. Peeling wallpaper and rusty tub.

“The staff was super friendly when I checked in. The room was just charming. I wished I had more time to spend in it. It just needs some sprucing up.”