User Reviews for Holiday Inn Dallas Market Center

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Sep 2, 2008 by Elizabeth from Whitinsville, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[9]

• Daytime staff was helpful and kind.
• Early morning staff was rude and not helpful at all.

“The room was clean and smelled nice. The daytime front desk staff was extremely helpful making recommendations, printing directions and just being kind and welcoming. I had to fly out of the airport on a 6am flight so I left at around 3:30. The woman at the desk wouldn't print directions to the airport and gave me very poor verbal directions. I did wind up taking a wrong exit but got out of Dallas ok. Overall, with the exception of the rude front desk staff - this was a wonderful experience.”

Aug 27, 2008 by Bob from Blair, NE
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[2]

• Joe the bartender, friendly and good customer service.
• Our room was not made up the 2 days we were there!

“I'll never stay there again, especially on business. Holiday Inn is a preferred Hotel for my company, at least until i tell them of this encounter! The front desk was friendly until there were problems. We stayed 3 nights for my daughter's wedding. Of the 5 rooms we had, under various people, 4 out of 5 had unsatisfactory problems. My room was not made up the 2 days i was there. I had to call and eventually go to the front desk to get towels. We asked for 2 double beds and got one king bed for 4 adults. We finally got that changed. One other room had the same problem and they would not correct it and on the second night finally provided a roll away bed. My father's (79 yrs old) room which was shared with my son (29 yrs old) only had a king bed and they had to sleep in it because once again the front desk would not correct it. (I believe they may have discounted there room on the last day of our stay) Our room, was very damp. This dampness was very bad for my wife's asthma. I can not even begin to explain the stress this added to a very happy and yet stress for time for my daughter's wedding. On the last morning when i went to the front desk, yet again, to complain to the on duty manager i was told there was nothing he could do. So, no refund, no satisfaction and one of the worst experiences i have ever had in all my years. I am confident I will not see a refund of any kind from you as well. Bottom-line ' this was the poorest experience in a hotel stay and travel service i have ever had. I am sure we will be talking about this one for years. I won't even go into the emotional pain it created for our daughter the bride!”

Aug 18, 2008 by Evelyn from Sugar Land, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hospitality of the staff was so much better than that of so many other hotels. They appreciated my business.
• No radio in my room --- I really to wake up to music. Incomplete set of personal amenities, like shampoo, mouthwash, etc.

“This hotel is in the perfect location for my business at the medical school. It is lovely, the staff was hospitable, the room comfortable. What more could a woman traveler want!”

Aug 16, 2008 by Shawn from Dresher, PA
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[1]

• I loved the gym and the pool.
• The train that runs all night across the street.

“The hotel lobby was not very clean, they had a large TV. Blasting all day & night & the worst part was the Train Tracks across the street that the train runs on all day & night long. The pool was nice in the Texas Heat & the gym was Nice.”

Aug 10, 2008 by Casie from Edna, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the bedding. I hate hotels with the nasty bedspreads. This had big fluffy comforters and soft sheets.
• Cost of breakfast.

“Clean, nice, good neighborhood. I like that someone was driving around checking cars in the middle of the night.”

Aug 9, 2008 by Larry from Encino, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[4]

• Clean and new.
• Clerk was incompetent.

“Easy in and out.”

Aug 6, 2008 by Jimdavisofelpasotx from El Paso, TX
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[7]

• Location and staff.
• Average everything. Nothing was a standout. Halls unkept.

“Lobby was hot. Breakfast until 10:30am. Lunch at 11:00am. Limited menu. Room never got below 73 degrees.”

Aug 5, 2008 by Deborah from Bloomfield, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was quiet.
• Air conditioning system was poor.

“The room was very small. It was difficult to move about in the room. There is also a train track very close. Luckily, it didn't seem to run all night long.”

Jul 24, 2008 by Twana from Jefferson City, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The evening staff was very friendly and accommodating.
• The overnight staff did not want to be put out of their way to help.

“We were very pleased with most everything on our stay except for the young lady working the overnight shift was very much into her on service mode and not helping quest with their needs.”

Jul 23, 2008 by Eric from Fort Worth, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• I found the staff extremely helpful and knowledgeable.
• The fitted sheets on the bed kept were coming off through out the night.

“I had a wonderful experience.”

Jul 23, 2008 by Rodney from Fort Benning, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was professional and knowledgeable.
• Local area undergoing construction.

“Outstanding! The convenience of an in-house restaurant, bar, and shuttle to nearby establishments make it easy for a patron to enjoy a worry-free stay. The staff is very knowledgeable of the local area, and offers suggestions for anything from A to Z. I really enjoyed my stay, and in the event of a return to Dallas, I will definitely stay at this location first.”

Jul 21, 2008 by Amy from Prairie Village, KS
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• The rooms were nice.
• Not much located close by the hotel.

“This hotel was great for the price. Nice rooms and pool.”

Jul 21, 2008 by Gary from Waxahachie, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Staff was quite friendly and helpful.
• Bathroom was small.

“The hotel was older, but clean, nice and well decorated. The staff we encountered was wonderful and we thoroughly enjoyed our stay.”

Jul 17, 2008 by Velika from Fort Worth, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Close to Downtown hot spots. The hotel shuttle was very accommodating.
• Street construction around the hotel.

“The hotel was very nice, the newly remodeled rooms were refreshing. The bed was quite comfy. The bathroom well stocked with towels and toiletries. An added bonus was the coffee and tea selection. I can't say how helpful the hotel shuttle was when it came to getting my husband and I to the nightlife in downtown Dallas.”

Jul 16, 2008 by Stephanie from Harker Heights, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was extremely friendly, helpful and courteous.
• The road construction in and around it.

“The beds in this hotel are excellent. Staff is amazing.”

Jul 12, 2008 by Anthony from Abilene, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was the friendliest I have ever seen.
• Lots of construction in the area.

“The thing that stood out to me the most in our stay at the Holiday Inn Market Center was the guest service. I have stayed at Caesar's Palace and the staff was far friendlier and ready to assist here at Holiday Inn. From the manager to the maintenance people, they all knew how to treat the guest. And to think at one point, this hotel had the worst reputation in Dallas! What a turn around!”

Jul 11, 2008 by Shatha from Mabelvale, AR
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• Cool pool. The shower was relaxing. Free high speed internet.
• If you love loud trains this is your hotel. The toilet and ac was bad.

“Friendly staff.”

Jul 10, 2008 by Sal from Daly City, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Room was very nice and new.
• Halls were dirty and no trash cans. Lobby was a wreck.

“I really enjoyed the room and staff. The value was good. Was disappointed on the outside grounds and common areas.”

Jul 10, 2008 by Pat from Cypress, TX
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[6]

• Nothing.
• No TV, no microwave, no trash can in kitchen, etc.

“When I arrived, I asked to change my room from 1 bed to double beds, as I was traveling with my 38 yrs old son. Apparently, they were having some kind of girls volleyball thing in the area and it was inundated with teens everywhere and they said they only had one room with 2 beds, but there was no TV. We agreed to no TV, but when we got in the room, it was not 2 beds, it was a king bed and a sofa couch. We were not in the mood to fold out a couch and make it up ourselves. Then there was nothing in the kitchen - no microwave, no fridge, no trash cans, but there was a little bitty one cup coffee maker. They could have been honest about the two beds, I would have never taken a fold out couch to have to make myself!”

Jul 10, 2008 by Amy from New Braunfels, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Central location.
• Room Internet Access did not work.

“This hotel was just perfect for us. The location was central to all of the things we were doing. We even had a bird's eye view of the Dallas fireworks on the 4th of July! The staff was friendly and helpful. They even accommodated a request from the 5 year old to be "up as high" as possible and they changed our room to the top floor. Very clean and had everything we needed!”

Jul 9, 2008 by Lee from Columbus, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• The fluorescent lighting was too harsh.

“I thought this hotel was an excellent price given that it was near everything that I wanted, was clean and with the exception of the restaurant, is a place I would love to go.”

Jul 8, 2008 by B from Abilene, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Clean quiet room. Wireless worked well.
• Bathroom was not as well kept as the room.

“Cool layout. Area of town is not the best, but it is near business facilities (market, offices, etc.).”

Jul 3, 2008 by Tony from San Antonio, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[6]

• New hotel, clean and attractive both inside and out.
• Live railroad tracks next to hotel with trains blaring through the night.

“Overall I was pretty happy here. There were young kids running around making a huge racket on the floor while I was trying to do work in my room. The hotel staff briefly took care of, but this is more a matter of bad parenting than the hotels fault. The restaurant was a waste of time. I waited 5 minutes at dinner time without anyone even so much as acknowledging me and the place was pretty much dead so I went out to eat. Not too many decent restaurants nearby though. The hotel is by some active railroad lines so there are constant train horns blaring throughout the night which made it a bit tough to sleep solid. But overall the hotel was clean, new, and nice and I would probably stay there again.”

Jun 30, 2008 by Christi from Athens, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[6]

• Room was very nice.
• Construction area, some sort of metal bar sticking out of the side of the bed frame that could have injured someone if they had not seen it.

“Very nice, upscale decoration, friendly staff. Construction next door and area is not very pretty, but hotel is near many attractions, businesses and hospitals so in a very convenient location.”

Jun 29, 2008 by Terry from Athens, TX
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[1]

• Nothing.
• Everything.

“No Holiday Inn is ever a 3 star, I have been to the Double Tree Campbell Center 4 times and have always been pleased.”

Jun 16, 2008 by Sherry from Orange, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• Very helpful front desk staff.
• Only one shampoo in room and nothing else.

“Very comfortable. My one complaint is the lack of shampoo, lotions, Q-tips, etc. in the room. But when we called for them, they sent them up. One by one.”

Jun 15, 2008 by Philippa from Diana, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• The waiter in the restaurant, he was excellent.
• The commode was blocked.

“Nice place.”

Jun 8, 2008 by Edwin from New Orleans, LA
Overall Rating: 6
Cleanliness:[10] • Staff:[7] • Location:[7]

• Clean good location nice beds.
• Hotel staff was young and green. Housekeeping slack.

“New, clean, good for business. Staff needs more training and needs to look more professional. Over all everyone was friendly and helpful. Just need more training.”

May 30, 2008 by Rodman from Haughton, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent room for the price.
• Lack of air conditioning in the bar (malfunctioning?).

“Excellent location for my leisure trip purposes. Outstanding bed, very comfortable! Air conditioning in room was quiet, but strained to keep the room as cool as I like it. Excellent staff, very well-trained and customer service oriented. We enjoyed the bar late that night, but the air conditioning was either off or malfunctioning. I do hope to stay here again!”

May 28, 2008 by Hollis from Hattiesburg, MS
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Very close to downtown Dallas, very friendly staff.
• Very hot in the lobby.

“Holiday Inn Market Center was a great hotel. Staff was very kind and met all my needs. The only complaint I have is that it was very hot in the lobby. Other than that, I had a great time at this hotel.”

May 28, 2008 by Bridgette from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Brand new and Prime location.
• I was pleased with everything.

“This was my first visit to Dallas, TX and this hotel was in a prime location. It was right across from the AA Building. The view was excellent and the staff was friendly. I'll definitely back.”

May 26, 2008 by Sandi from Odessa, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• Very nice rooms.
• Restaurant was horrible!

“Hotel was very nice and convenient to the area we needed to be in, but next to a freeway so a little noisy. I wouldn't recommend the restaurant to my worst enemy. It was a joke and way overpriced. Pool was closed which was a disappointment.”

May 24, 2008 by Amy from Oakland, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[5]

• Close to airport; green floodlights helped my find hotel at night.
• Bottom sheet did not fit mattress, slipped off with every movement.

“Hard to find, but a nice hotel close to Dallas Love Field airport. Comfortable & quiet.”

May 21, 2008 by Brian from Clovis, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Courteous staff, nice rooms, clean, convenient restaurant.
• The air conditioner was not quite loud enough to cover up the noise the passing trains made.

“I'd stay at this hotel again. It was located close to my reason for being in Dallas and accessible to local freeways for ease of travel.”

May 21, 2008 by Eric from Denison, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The TV.
• No dislikes.

“I had a good stay and very nice remodel job on the hotel.”

May 16, 2008 by David from Olathe, KS
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Recently renovated. Like new!
• Fitted bottom bed sheet kept coming off the bed. It was too small for the thick mattress.

“Awesome re-do of this old hotel. The building was gutted and everything is new. Nice granite countertops, high-grade sheets, nice comfortable beds. The fitted bottom sheet on the king-size bed was too small for the thick mattress though and kept coming off during the night. That was annoying. The duvet comforter was great!”

May 13, 2008 by John from Sacramento, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• All the staff was very friendly.
• My daughter said not to leave anything in the car.

“At night it glowed with a green tint which made it easy to locate when you were within eyesight.”

May 10, 2008 by Neil from Santa Cruz, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[2]

• It was clean and either new or updated.
• The location was on a street that had hookers outside.

“The hotel was to my satisfaction, the location was inconvenient and caused me to spend more on cab fare than I was planning. Being in a bad end of town added to the inconvenience because we could not walk anywhere due to the hookers etc.”

May 8, 2008 by Michael from San Marcos, TX
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[4]

• Not a whole lot really.
• The ac and room air was humid and had much odor.

“Location fair. Lobby dull and boring, same for bar and restaurant. Room was ok. Beds best thing about the whole deal I guess. Plenty of pillows which are good. Nice TV. Wireless internet a plus. Room air and ac was about as bad as it could be. I should have requested better. Poor bath accoutrements and crappy shower, no shelves etc. In the shower. I hope I don't pick this on again on pl. I'd probably pay but stay in a second hotel.”

May 7, 2008 by Ron from Doral, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, neat, friendly. Great location for the market center.
• Fitted sheets on the bed kept coming off the bed.

“Nice hotel. Great location near to market center. Clean, neat and friendly staff.”

May 5, 2008 by Lazelle from Chatsworth, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The fitness center, the restaurant, and the hotel staff.
• I could not print any business documents in their business center even with aid of staff.

“Clean, accessible parking, friendly staff, clean fitness center, delicious food from their restaurant made this stay very enjoyable. If the business center had a printer that actually worked consistently, it would have been perfect! The rooms were spacious and clean and the television was a nice plasma TV. Again, a great hotel.”

May 5, 2008 by Lazelle from Chatsworth, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• The staff and restaurant were both very good.
• There was a power outage in the middle of the stay no power for several hours.

“The restaurant and staff were very friendly and the rooms were clean as well. However, there was a power outage and the hotel seemed ill equipped to handle the crisis as I had to maneuver 8 flights of stairs at 4:00 am. in the morning without any light. Whatsoever. When the power shut down initially, the emergency lights kicked on so that you could at least see in the hallways. However, it seemed as if that backup generator didn't have a lot of juice because three/four hours later, there was no light anywhere and they hung green and orange glow sticks on the stairwells to provide light. Other than that, the stay was fine.”

May 4, 2008 by Chris from Euless, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice remodel hotel.
• Shower was small real small.

“Manager was nice and friendly.”

May 2, 2008 by Jesse from Dallas, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Pleasantly surprised at the renovations of an old hotel that sometimes had a sleazy reputation.
• My own discomfort knowing the former reputation of the hotel and the area. The good number of guest coming and going tells good things.

“Very good for the price and for convenience to the business & market area near Downtown Dallas.”

May 2, 2008 by Bennett from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Convenient location to my business destination.
• Hotel not a "green" establishment.

“Newly renovated; but, not a "green" establishment. Too much electricity used. Entire building illuminated at night. Every lamp, ceiling fixture, and wall sconce turned on by housekeeping everyday. I had to ask for the lights to be left off. Air conditioning lowered to 65 degrees by housekeeping staff. I had to ask to leave ac set to 72 degrees. No system for re-using towels; new towels everyday.”

May 1, 2008 by Stacie from Killeen, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, easy to access from I35, pleasant environment.
• Close to railroad tracks.

“My daughter and I stayed at the Holiday Inn while in Dallas for a concert event. She and I felt safe and comfortable. The room was clean, quiet and nicely decorated. It had a pivoting LG flat screen, good linens, and fantastic water pressure/temperature. Even the complimentary coffee was of good quality. Even though the hotel was close to a rail line, the solid construction and our location within the building kept us from being disturbed by any passing trains. This hotel also has a zero-tolerance 100% no smoking policy - smoking in your room will cost you $250, something to keep in mind if you are a smoker.”

Apr 30, 2008 by Brian from Ozark, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Complimentary shuttle within 5 miles was great.
• Nothing to dislike.

“The hotel and staff were great. I would definitely recommend this hotel to others staying in the Market Center area.”

Apr 28, 2008 by Bennett from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Convenient location to my business destination.
• Housekeeping staff leaves all the lights and sets the thermostat at 65.

“Newly renovated, good service.”

Apr 24, 2008 by Shila from Round Rock, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Clean and upscale.
• Service was a little off and the bar and I was the only customer.

“Very pleased with the hotel, it was very close to the hospital and I felt secure even though I was traveling with a young child. I love the perks here for the priority club.”

Apr 21, 2008 by Julie from Killeen, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The hotel was clean and the rooms were nice with good beds and linens.
• The shuttle service was poor. We waited for over an hour for a pickup 3 miles away and finally paid for a taxi.

“This was a very nice clean modern hotel with a very friendly and helpful staff.”