User Reviews for Renaissance Dallas

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Jul 3, 2008 by Jason from Mineola, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly staff and clean rooms.
• Did not like wait staff.

“We waited for 20 minutes for a waiter to take our order. It was our honeymoon weekend. This was the only bad thing about this hotel. Big rooms, comfortable, friendly staff, and I guess one could expect more of the swimming pool only being 3 ft. deep.”

Jun 4, 2008 by Susan from Austin, TX
Overall Rating: 2
Cleanliness:[10] • Staff:[10] • Location:[8]

• Really good food, and the staff was as helpful as they could be, under the circumstances.
• The noise.

“I don't get much quiet time with two small children in my home, so I was very much looking forward to this one night as a mini-vacation. However, much to my dismay, we had to listen to really loud construction noises going on the roof of the hotel. The noise reverberated down the elevators and was almost unbearable. We did ask to be moved farther away from the elevators, and the noise did subside a little, but we were moved from a very spacious room with two queen beds and a couch, to the smallest room I've ever stayed in - ever. I felt like we were in a closet, really; the room was an odd shape with just enough room for a queen bed and a small desk and chair. But, I was happier in the smaller room with less noise than in the larger room, so we stayed. It was really a shame, because otherwise the hotel was really nice and I would have totally enjoyed the evening instead of gritting my teeth and trying to ignore all the hub-bub. I really thought about asking for some kind of compensation, since I felt so strongly that those hours were not at all restful, but then decided against adding more stress to the situation.”

May 27, 2008 by Brenda from Dupont, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• That there is a Starbucks in the lobby.
• No complaints.

“This hotel overall has all you need for a good visit to Dallas. View of Downtown, right next to freeway entrance, rooftop pool and workout facility, dining, valet service and great comfortable beds with nice white linens. Very nice two night stay. Rooms are also large.”

May 16, 2008 by Jenee from Paris, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[7]

• Price was very reasonable.
• No complimentary breakfast.

“The room was nice but not what I would of expected for a 4 star. There was no complimentary juice or coffee etc in the mornings, if you wanted more than 1 cup provided in your room you had to go and pay at a coffee shop in the hotel.”

May 15, 2008 by Judy from Lewisville, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Great location. Nice rooms.
• Didn't get more bath towels after the room was cleaned.

“I really enjoyed this hotel. The location was central to so many things. Pleasant staff and nice rooms. Highly recommend.”

May 12, 2008 by Lauren from Tuscaloosa, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff is phenomenal!
• I liked everything!

“This hotel is great! Next time I am in Dallas, I will stay at the Renaissance no matter what.”

May 7, 2008 by Misty from Tennessee Colony, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was all that we expected and more.
• The room service rates where a little higher than expected.

“This hotel was excellent. The staff was friendly and the room was spectacular. The pool and hot tub are on the roof which is awesome and there is a place to go all the way up to see the view over Dallas. You can see an awesome sunset up there and from your room. I would defiantly recommend for people to stay there if at all possible.”

Apr 28, 2008 by Rodger from Memphis, TN
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[9]

• Location was good.
• Dirty room, dirty furniture, dirty bathtub.

“Clearly a hotel in need of a renovation. Hair in bath floor, tub. Spare, older furnishings. Bugs in the bar area constantly flying in my food and face. Bad experience.”

Apr 17, 2008 by Scott from Shreveport, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The staff, new room.
• Problems with first room but was moved to better rooms.

“This hotel is undergoing a complete renovation that will be completed in June of 2008. In its old state, The guest rooms are not four star. However, the newly remodeled rooms are truly four star.”

Apr 8, 2008 by Justin W. from Austin, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Attractive common areas.
• Initially assigned a married couple to room with two double beds. But, moved to upper level king.

“Front desk staff somewhat slovenly, but when complained of room, immediately moved us to upper room with appropriate king. Sent bellman to move us and our bags.”

Apr 2, 2008 by Carol from Washington, OK
Overall Rating: 5
Cleanliness:[3] • Staff:[7] • Location:[10]

• The beds.
• The bath is old and not clean. tub was yucky Not 4star.

“I don't agree that this was a 4 star hotel. I have stayed at many and it did not hold up to the others. The decor and baths need to be updated.”

Mar 26, 2008 by Lisa from Oklahoma City, OK
Overall Rating: 0
Staff:[8] • Location:[9]

• The View of down Town!
• Bathrooms could be a little nicer and the TV an LCD.

“Thank you for the hospitality and the view. We loved the beds and the lobby. The staff that we came in contact with was helpful and courteous.”

Mar 26, 2008 by Ashley from Yukon, OK
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location and the staff.
• For a 4 star the rooms are outdated and old.

“I would really like it if the rooms were updated; they are old looking inside the electronics and color; it didnt feel like the star level that it was compared to the Westin we stayed at last time, it was 4 star inside and out.”

Mar 24, 2008 by Steve from Belton, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location.
• Rooms could use some updating.

“Friendly staff, very good location, rooms were a little dated - but overall stay was fine.”

Mar 24, 2008 by Margaret from New Braunfels, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• The location was perfect for us. The beds were very comfortable.
• The floors and rooms looked as if they were due for a renovation.

“The location was perfect for our needs while staying in Dallas. Pool, size of rooms and bathrooms were lacking.”

Mar 23, 2008 by Dan from Hernando, MS
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Very Good Location.
• The rooms were no better than an average motel. Needs renovation badly.

“The property is very nice on the outside and in the common areas. The rooms are average at best; the pool area needs renovation as much as the rooms. The location is great.”

Mar 22, 2008 by Robert from Norman, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Basically nice, clean, and friendly. It had some upscale features but not a full four-star place.
• The lobby was small and uninviting. The place has the feel of a business hotel with most emphasis on getting to the rooms and little for families.

“Excellent hotel in almost every way. It has the feel of a good business hotel but isn't a place that naturally accommodates families. The small and minimal lobby isn't welcoming to small children, which we have.”

Mar 19, 2008 by Melissa from Round Rock, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Comfy beds, spacious rooms.
• Noise! woke up early each day due to noise in adjoin rooms. Also, we put in handicap access room with two double beds.

“Large room with comfy bed. overall, hotel needs updating.”

Mar 14, 2008 by Brittney from Waco, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Upscale yet affordable, convenient location.
• You can hear everything in neighboring rooms, which from an upscale hotel you would expect the walls to block out noise from next door.

“Great overall, still needs improvement on noise control.”

Mar 7, 2008 by Dawn C. from Princeton, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Beds were comfortable.
• When we checked out, one of the hotel staff was rude.

“Nice, but nothing special.”

Mar 6, 2008 by Al from Amarillo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, luxurious, friendly, professional and beautiful.
• Bathtub leaked water onto carpet.

“Luxurious and clean. Also there was plenty of vehicle parking, so I saved on valet and parking fees which is common with Hyatt hotels.”

Mar 6, 2008 by Susan from Dexter, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff was excellent and helpful.
• Room was old.

“Our room was old and the bathroom was small. Was advertised as separate shower and tub with robes, but that was not the case. The location was good and the staff was very helpful and friendly.”

Mar 5, 2008 by Jack from Beaumont, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• It was very nice for the price.
• The glass stairway was very dirty and noticeable from the restaurant.

“Rooms were very nice, good workout area. The only negative was the glass/brass staircase which was very dirty and the columns in the lobby area were dirty also. This was apparent from the restaurant and was not very appetizing while you were eating or having a drink in the bar.”

Feb 28, 2008 by Noah from New York, NY
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[1]

• Service staff was unfailingly upbeat despite the dismal surroundings.
• The rooms were encrusted with the residue of nearly 30 years of guests.

“The hotel is located a 10-minute cab or car ride from downtown on the freeway-very inconvenient if you are attending any event in downtown (and no easy access to public transport). Noise from the freeway pervades every room. Despite being listed as a four star facility, the decor and the upkeep of the rooms is seriously in need of improvement; I was told that the renovation begins in a month, but I suspect they've been saying that to guests since the early 1990s. In short, this is a hotel that has long since seen its heyday and is desperately trying to stay in business.”

Feb 11, 2008 by David from Bartonville, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very nice accommodations.
• Not close to other restaurants.

“Nice place. Friendly staff.”

Jan 31, 2008 by Priscilla from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient to Market Center.
• Casual dining room closed for dinner on Saturday night; formal dining closed for private party, only place to eat was bar and lucky to get seat.

“Very attractive lobby, a bit chilly. It was winter and the storm doors did not seem to keep out the draft. Dining can be limiting, as only one of the 3 dining facilities were open on the Saturday night I stayed. No outside dining options in immediate area, only with a cab ride into downtown areas. Very convenient to Market Center however, can walk if weather is nice. Rooms were pleasant with relatively comfortable beds. Could use a mirror over by desk near window. Only mirror was in bathing area. No fridge or mini bar in room.”

Jan 31, 2008 by Mary from Oklahoma City, OK
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The Lobby, the staff and the bed.
• Quality of some of the food from room service.

“The staff is what makes this hotel. They go the extra mile for the hotel guest. From the time you arrive in the beautiful lobby to checkout, the porters, room service staff, housekeeping all give you the feeling of being well cared for with all the comforts of home without the headaches of cooking and cleanup. This hotel still needs work with Room Service. The food at times was outstanding. At other times the food would be delivered cold. Some items on the menu were just not good. Its hard to imagine a kitchen that could deliver a steak that was to die for to grits that weren't grits at all.”

Jan 30, 2008 by Robyn from Seabrook, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The bed, the linens on bed also a lot of great pillows.
• The old bath tub/ shower/ dirty by floor of toilet.

“Very hospitable and clean.”

Jan 28, 2008 by Craig from Santa Fe, NM
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Consistently clean and organized.
• Location for leisure travel not so great.

“Good facility. Nice people. Could use some more amenities such as restaurants, food options, and better bar (not sports bar). Good beds. Good help staff.”

Jan 8, 2008 by Gary from Mansfield, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Nice, Clean, everything necessary.
• Small corner room not mentioned when ordering.

“Very nice and well worth the money.”

Jan 4, 2008 by Gary from Carrollton, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Room had a great view.
• Room was in the corner and very small.

“A $10 cab ride for two from the heart of Dallas and a great view make this a perfect "Night on the Town" place to stay. Steer clear of a corner room which is very small.”

Nov 19, 2007 by Mel from Westbrook, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Nice room.
• Nonfunctional $9.95/day internet, lousy airport pickup (45 minutes).

“This is a nothing special, good business class hotel. It is close to Love Field, which is getting more business I guess these days. It still has the rapacious $9.95 charge for wired internet, in an era when hotels their class and lower give free and vastly better internet service wirelessly.”

Nov 14, 2007 by Tracy from Tulsa, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice hotel.
• Parking.

“Loved the bed very comfortable.”

Nov 8, 2007 by Alvin from Fort Worth, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful lobby.
• Nightstands were warped from wet drinks.

“Nice, convenient location. Friendly staff. Beautiful lobby. Charming with wallpaper from the 80's.”

Nov 7, 2007 by Scott from Tulsa, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very nice, great beds and pillows, linens, etc.
• Needs LCD TV.

“Great 4 stars.”

Nov 5, 2007 by Jason from Carlsbad, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[6]

• Very comfortable beds.
• The food was overpriced.

“Very nice atmosphere and presentation. As with most hotels of this type the food an drinks at the hotel bar were expensive.”

Nov 3, 2007 by Lawrence from Sherman Oaks, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenient Location and shuttle service, friendly staff.
• Rooms need renovation, dirty stained tubs, no ice bucket.

“I was only in the hotel briefly, in a hurry, to shower and change clothes before going out. I couldn't find an ice bucket anywhere, so I had to fill up glasses with ice down the hotel to have my cocktails. (I didn't call the front desk since I would be leaving shortly and in the shower most of the time. I did tell them about it when I left and I had an ice bucket the next morning. When I checked out. The bed was very comfortable but the room was rather worn. I would probably rank this hotel a 3-star, maybe 3-1/2.”

Oct 31, 2007 by Roger from Athens, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[9]

• Nice location and friendly staff.
• We had an unattractive, dark room that has not yet renovated. Many ugly spots and stains on the room carpet.

“This hotel definitely should not be a 4 star until all of the rooms are renovated. I feel I overpaid a lot for this hotel. Very disappointed (although I would consider that this might be a 4 star property after all of the renovations are done).”

Oct 29, 2007 by Lisa from Wichita, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The entire hotel staff was so friendly and wonderful!
• The food was a little pricy.

“This is a perfect place to stay for anyone who is doing business at the world trade center. The accommodations are clean and comfortable. The staff is friendly and professional. I would recommend this hotel to everyone.”

Oct 29, 2007 by Karen M. from Roswell, GA
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[7]

• Location.
• Lack of internet and small room.

“I was at this hotel for 6 days. The workers at the hotel were slow and lazy. My room was very small and oddly shaped. It was at the end of the building. There was not mini bar, and internet access could not be acquired from this room. I had to go down to the lobby to use my computer. I go to school on line, and had to take a test in the noisy lobby! The business center was usually to busy for me to use. when I complained(everyday) about the lack of internet, they would just stand there with a stupid grin on their faced( all of them) and say they would re set the internet(which never worked). I probably will never stay at a Marriott again.”

Sep 20, 2007 by Julianne from Baton Rouge, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The entrance and public spaces are very nice and staffs were exceptionally friendly.
• I expected a bigger bathroom for a 4-star hotel.

“This hotel is good for business travelers. Great lobby, bar, and restaurant areas. The location was good for attending a downtown conference, and it was nice that there is a self-parking lot. We found the renaissance staff to be very friendly and helpful!”

Sep 19, 2007 by Roel from Austin, TX
Overall Rating: 6
Cleanliness:[4] • Staff:[5] • Location:[8]

• The view was great, except the windows were dirty. The rooftop pool is cool.
• Dirty room, wet/trashy bathroom floor, red stained carpet, dirty windows.

“The hotel lobby is very nice and elegant, but the rooms and hallways are outdated and not as clean as I would expect from a renaissance overpriced!”

Sep 16, 2007 by Mark from Hawesville, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• Convenient to the area I was attending a convention at.
• The shuttle service no always available and less than willing to accommodate.

“Staff making arrangements for shuttle needs training in public relations.”

Sep 14, 2007 by Richard from Evergreen, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Extremely small room.

“Overall just fine for my purposes.”

Sep 12, 2007 by Bill from Fort Worth, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I found the staff to be courteous, friendly, and professional.
• The food was overpriced, but good.

“I was very impressed with the hotel. It was extremely clean and our room was very comfortable. We enjoyed our stay and I found the staff to be very efficient, courteous, friendly, and professional. The staff was always will to help.”

Sep 11, 2007 by Ann from Colleyville, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Our room was on the top floor (30) which provided us with beautiful view of the city of Dallas.
• The front desk agents in the morning did not have any information on breakfast served in the hotel, and did offer to call the restaurant until asked.

“The hotel is very nicely decorated, from the hotel lobby to the restaurants and rooms. The bathroom amenities (soap, shampoo) are very nice. We had dinner in one of the hotel restaurants, T-Bones which was excellent. The service was great and the steaks were mouth-watering. The beds were very comfortable and the views of the city at night added a nice romantic touch. Overall, a very good experience at the Renaissance.”

Sep 7, 2007 by Edward from Houston, TX
Overall Rating: 4
Cleanliness:[9] • Staff:[5] • Location:[10]

• The view.
• Staffs ability to book rooms properly.

“The hotel gave me a complimentary night stay for the future since they gave my room to two other guests through out the night and sent hotel security to my room to see who I was.”

Aug 27, 2007 by Johnny from Houston, TX
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[6]

• Exterior monolithic design.
• Housekeeping doesn't have a clue.

“I've already reviewed this property recently. It's a solid 3 star - The Hilton Anatole across the freeway was bigger and the common areas cavernous. To compare, this place is small. On my last 2 visits to this property the AC didn't work properly, and it was August in Dallas. On top of that 2 of the 3 nights there, there was no hot water all night long. One of the nights it didn't come back until about 9:00 am - perhaps a one-time boiler repair but who knows  Beware.”

Aug 27, 2007 by Ernest from Irving, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• It was very nice and clean.
• A security guard and a manager came knocking on doors, because someone was smoking. I thought it was very tacky.

“Other then the smoking police knocking on the door, it was a great stay.”

Aug 26, 2007 by Susan from Mentor, OH
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location and friendly staff.
• Outdated; not great for business traveler; TV needs updated and would like to get more cable channels; no hot water.

“"Back in the day" this was a great hotel but other chains have passed it up in terms of quality of brand. It needs renovations - updated the rooms. I was also disappointed that I did not have hot water that evening or the next morning. It was a disappointing experience for a 4 star hotel. Not sure I will stay there again - too many other options.”